North Shore Energy Saver Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

First, let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced. We have a new carrier on your route as of 07/27/15 although this is not an excuse it may be the reason for the delivery problems you have experienced.  You pay us to provide a...

service, I just want you to know the back story.   I've informed [redacted], and the district manager [redacted] and one of them will be contacting you.  I've reviewed your account and applied a credit of $20.00 which brings your account paid through 11/08/15. [redacted] is our distribution director. It is [redacted]’s job to make sure issues like this are addressed promptly and resolved. I would like you to report any additional delivery problems directly to [redacted]. You can reach [redacted] at [redacted].  If you do not see sustained improvement, please let me know.? Thank you,[redacted]

Thank you for subscribing to the San Antonio Express-News.  Our collection manager [redacted]a reached out to this customer regarding billing concerns and explained the charges.  She also informed them of the premium charges which is causing the additional charges.  Should they have...

additional questions she can be reached at [redacted]. Thank you[redacted]

Mr. [redacted],My apologies for the poor delivery issues. I have contacted the district manager to assure this is corrected immediately.Sincerely,[redacted]

Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced.  In reviewing all the notes on the account you have had to call in multiple times for delivery of a service that you should receive without fail.  I have applied a credit of $80.40...

($13.40 @ 6 periods) for the lack of service and refunded the card on file.  I hope you give an an opportunity to keep you as a customer.  I have reached out to our field staff to look into the delivery issue.  If you do not see sustained improvement, please let me know.   I can be reached at [redacted] or [redacted].

Mr. [redacted],Your address has been flagged to stop all deliveries.Sincerely,[redacted]

First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced.  The promotion offered in October 2014 did not have a disclosure regarding active subscribers, therefore we have honored the promotion that you paid for and your account expires...

12/04/16.  Should you experience any billing problems I can be reached at [redacted].Thank you,[redacted]

The distribution director Jeff Gibson has added you to the Do Not Delivery list and has made contact with carrier.  Please let us know if you are still receiving any material.  We can be reached at [email protected] and [email protected]. Thank youDianna Carreon

Complaint: [redacted]
I am rejecting this response because:  I am sorry to have confused you.   facts: your invoice to me account #: [redacted].  dated: 9/29.2016. purpose: renewal. Your invoice shows that I am paid through 10/29/16 with $0 balance due. If I was to renew my subscription, it would cost me $38.95 for service through 1/28/17. i contacted customer service.  my intent was to inform E-News that I would not renew my subscription. the customer service rep cancelled my current subscription immediately. Although, my invoice showed my account paid in full (no delinquency whatsoever)  and that my current subscription was valid through 10/29/16. so,  if I had no balance due  AND  my subscription ran through 10/29,  why was it cancelled immediately?
Regards,
[redacted]

Ms. [redacted]Thank you for subscribing to the San Antonio Express-News.  I'm sorry that we failed to delivery the newspaper to your address.  I've reviewed your account and will refund $36.89 due to non- delivery.  Please allow 7 to 10 business days to receive the refund.  Let me know...

if you have any questions or wish to reinstate your account at a later date. Thank you,[redacted]@express-news.net

Mr. [redacted],My apologies for the poor delivery service.  I have escalated your complaint to the circulation director for an immediate follow-up and resolution.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I had automatic draft but instead of charging me once a month, I was charged three or four times a month.  I would call to resolve, promised to be reimbursed, never happened.  Cancel my subscription, just not worth the hassle.  Refuse to pay for extras I don't want with newspaper.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Provided they actually follow through with their response,
Regards,
[redacted]

Our field manager should be contacting customer regarding complaint. Thank you [redacted]

Complaint: [redacted]
I am rejecting this response because:they ignored my issues and talked about other things
Regards,
[redacted]

Ms. [redacted], My apologies your paper never started after multiple calls were made. After reviewing your account I have refunded you for all the charges and removed your credit card from EZ-Pay. I would like an opportunity to escalate to the field and get your delivery started and offer you a...

2 week credit in addition to your refund.  Thanks,  [redacted]Customer Service Escalation & [redacted]Houston Chronicle Media Group & San Antonio Express-News [redacted]Houston, TX 77027 o  |  [redacted]

Thank you for being a subscriber to the San Antonio Express-News.  Your complaint has been forwarded to our district manager [redacted] and our director of distribution [redacted].  They will be able to get this corrected for you. Respectfully,[redacted]

Ms. [redacted],Due to the recent rate increase which is what caused your subscription to renew sooner than expected.  I did honor the 1 year you paid for back in August 2016 and corrected your current renewal date to 8/19/17.  I will email you confirmation for your records.  Any questions...

please call or email.Sincerely,[redacted]