North Shore Energy Saver Inc.

Complaint: [redacted]
I am rejecting this response because: Express News DID NOT stop subscription  until our SECOND request For the subscription to stop! We did not know they didn't cancel the subscription until we got the RevDex.com  response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As of 8/11/2015, I am still receiving the e-edition (there is no option to unsubscribe from emails) and my account still shows that I am still subscribed to "Sunday + All Digital Access" with my next payment due 8/15/2015 (See Attached).It is extremely frustrating that the Express News makes it very difficult to stop subscriptions and does not provide any documented confirmation when subscriptions are stopped.I will consider this complaint resolved when I no longer am receiving the e-edition and my account is deactivated or shows no payment due. Regards, [redacted]
Regards,
[redacted]

Let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced.  In reviewing your account as of today your expiration date is 12/02/15.  Please note that the San Antonio Express-News has multiple premium days and premium magazines that are...

distributed to subscribers at an additional rate.  At this time I will adjust your account for the 34 days plus the recent 10 days expiration date variance which changes the expiration date to 01/20/16.  Keep in mind that going forward we have at least 7 premium magazine days and 2 premium days.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted]I'm sorry that this issue has not been resolved.  Our district manager will be contacting you regarding the issue.  Should you not hear from him please email me at [redacted].  I will wait for the manager so I can adjust your account to your...

satisfaction.Thank you,[redacted]

Thank you for subscribing to the San Antonio Express-News.  As of August 15th we had a change in carrier distribution in this area.   The distribution director [redacted] has been informed of the issue you are experiencing and will make contact with carrier to correct service. ...

If this does not get corrected he can be reached at [redacted] Thank you,[redacted]

First, let me say thank you for being a loyal subscriber and apologize that our customer service did not process your request properly.  I have refunded your credit card a total of $21.00 based on the initial stop date of 07/10/15.  Hope you have a safe travel and should you need to...

contact us regarding the refund you can reach me at [email protected] you,[redacted]

Ms. [redacted], At this time I'm showing that we stopped your subscription on 01/31/16.  If the contractor delivered the papers you were not charged aft that date.  The balance of $12.47 has been paid in full.  Let me know if you have any further questions. Thank you,[redacted]...

[redacted]

Dear Mr. [redacted],Thank you for being a subscriber to the San Antonio Express-News.  I'm sorry to hear that we have not been able to provide you a bill in the amount of $19.50 for 13 weeks.  Our records indicate that you should have received your first paper on 08/21/16 therefore we will...

have a bill sent to your yahoo address starting from 08/21/16 for 13 weeks.  If you did not receive your first edition on 08/21/16 please advise so we can adjust the account accordingly.  Thank you,[redacted]

Dear Mr. [redacted]Thank you for being a subscriber to the San Antonio Express-News.  I'm sorry that you had problems with canceling your newspaper subscription.  I've reviewed your account and based on the information you provided I will clear the balance.  Let me know if I can be of...

further assistance. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],I will certainly refund you the $70.00 due to the premium issues.Sincerely,[redacted]

Dear Ms [redacted],Thank you for being a subscriber to the San Antonio Express-News.  I apologize that both of you subscriptions were not stopped at the same time as requested.  The account #[redacted] was stopped back on 11/08/15 has a small credit balance of $1.21 which I've refunded to your...

credit card on file.  The account #30334252 was recently stopped on 01/03/16 and I've adjusted based on a 11/08/15 stop date.  The credit balance of $38.13 has also been refunded to the credit card on file.  Let me know if I can be of any assistance. Thank you,[redacted]

Our field manager should be contacting customer regarding complaint.

Mr. [redacted],My apologies delivery still continues at your residence.  I spoke to the distributor for your area to ensure it has stopped and flagged as I stated previously.  Any issues going forward please contact me by email at [redacted]Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for subscribing to the San Antonio Express-News.  I apologize that your promotion was not changed sooner.  I've changed your service to 2day and adjusted the account which extended the subscription until 12/17/16.  Please let me know if I can be of any future...

assistance. Thank you,[redacted]

Mr. [redacted],I see you were credited for the premium issues totaling $10.00 that was part of your $21.75 refund.  I went ahead and processed another refund for $14.25 with a total refund of $36.00.Sincerely,[redacted]

Dear Ms [redacted],Thank you for subscribing to the San Antonio Express-News.  I'm apologize that your subscription was not started immediately as was promised by our sales representative.  At this time your account has been stopped as requested on 04/27/16 and a refund for the full $20.00 was...

processed on 04/22/16.  Should you decide to give us another opportunity please email me at [redacted]@express-news.net. [redacted]

Thank you so much for helping me resolve my dispute with san Antonio express news.  This happens every year annually at renewal time and I am tired of it. My only worry is that when I renew for 52 weeks this year , I will run into same problem next year.  Thanks again, appreciate the quick response. [redacted]