North Shore Energy Saver Inc.

Mr. [redacted],I'm sorry you were not explained about the premium issues subscribers pay for through out the year.  At this time your not able to opt out but you can certainly be credited for those premiums.  I see you cancelled your subscription due to the premium issues and a refund was also...

processed.  If you change your mind and want to re-subscribe I would be more than happy to assist.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I emailed them the yellow receipt and for some...

reason they deleted my account. After many emails back and forth they finally refunded me the $20. It turns out they entered the wrong address for my account therefore I never received the news paper.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the refund and am no longer being charged monthly.
Regards,
[redacted]

Ms. [redacted],I am reviewing your account with finance to make sure you are refunded the $37.00 you were billed twice for.  I will make sure the refund processes this week.Sincerely,[redacted]

Ms. [redacted],My apologies for the billing error. I have processed your $48.00 refund. I will personally follow-up on Thursday when I return to the office.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],I did confirm your account is cancelled and a full refund was processed. My apologies your delivery issues did not improve.Sincerely,[redacted]

Mr [redacted],  Thank you for being a customer of the San Antonio Express-News and apologize for the delivery problem you have experienced.  Our district manager Jonathan Wuerfel was going to reach out to you regarding the delivery problem.  He will ensure that the delivery service...

improves. Thank you,[redacted]@express-news.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for bringing a prompt and acceptable resolution to my complaint.
Regards,
[redacted]

Mr [redacted],I apologize that your initial requested was not handled properly.  I have removed your address from our sample list and will notify the field staff to ensure they do not deliver this weekend.  Should you continue to experience this problem I can be reached at...

[redacted].Thank you,[redacted]

Dear [redacted],Thank You for being a subscriber to the San Antonio Express-News.  At this time I'm showing your subscription was stopped on 03/13/16.  The balance on the account has been cleared as of today.  All subscriptions continue and auto renewal unless the subscribers calls to...

cancel subscription.  I apologize this was not explained clearly at the time you started a new subscription.  Should you have any additional questions please contact me at [redacted]@express-news.net. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it is after Thursday and I still don't have my refund.
Regards,
[redacted]

Ms [redacted],Thank you for subscribing to the San Antonio Express-News.  I'm sorry that you have having delivery problems.  In reviewing your account I do show several notes in the system due to lack of delivery.  I've sent this complaint to the field staff to include our Distribution...

Director [redacted].  Mr [redacted] or a field staff will get back with you on correcting the service.   Thank you for your patience and hope to have this corrected soon. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],I have refunded your credit card $18.00 due to the premium issue charges.  Unfortunately at this time there is not an option to "opt out" for the premium issues.  You will have to call the Express-News and ask for credit. When our new system is up and running effective July...

subscribers will have the option to opt out. Sincerely,[redacted]

Dear Mr [redacted],First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced.  You are correct our billing is processed sooner than 30 days as some companies.  We use to send out subscriber bills 21 days prior to expiration date and...

recently change to 28 days prior to expiration date.  Our automatic system calls subscribers 12 to 14 days after expiration date as a reminder.  Attached is a summary your bills along with detail of the bills and payments processed.We can set up recurring drafts from a credit card or bank account.  Please let us know if you would like additional information.Thank you,[redacted]

Ms. [redacted],  Thank you for subscribing to the San Antonio Express-News.  I'm sorry to hear that we were unable to get your newspaper started in McAllen, Tx.  On 03/09/17 a refund was process in the amount of $20.00 to the credit card on file.  Please check your statement and let...

me know if I can be of further assistance. Dianna Carreon[redacted]

Complaint: [redacted]
I am rejecting this response because the adjustment was not made to reflect 11/29/15 as the expiration date. The business response state that they will adjust the expiration date to 11/29/15. However, my subscription still says it is only paid through 10/11/15. I emailed Dianna [redacted]  regarding the  issue but have not received any response. Attached is a screenshot of the email sent to Ms. [redacted]. Please make the adjustment to reflect 11/29/15.Regards,
[redacted]

Thank you for subscribing to the San Antonio Express-News.  I'm sorry that you have experienced billing problems with your account.  In reviewing your account we started you on a 52 week group on special that should have expired in January.  I can reinstate your account or provide the...

refund as requested.  Let me know your decision. Thank you,[redacted]
[redacted]