North Shore Energy Saver Inc.

Complaint: [redacted]
I am rejecting this response because: I am still receiving delivery, nothing has stopped. They have failed to resolve any issue so far and continue to throw trash on my lawn/ driveway
Regards,
[redacted]

First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced.  All newspaper subscriptions include delivery of six premium issues delivered throughout the year including Thanksgiving and Christmas Day.  Each premium issue will be...

charged at an additional rate.  The disclosure is located on page A2 of the newspaper and any future premium issues are noted in this section.  The last premium magazine that we published was the Guide to San Antonio.  The charge for the magazine was reversed on 07/07/15 in the amount of $2.00.  Should you experience any additional billing problems I can be reached at [email protected] you,[redacted]

Complaint: [redacted]
I am rejecting this response because: We have been requesting a call back from a manager for about 7 weeks now, during this time we have called at least once a week and twice on some weeks each time we have been told that a manager would call us back. As of today we have not received a call from a manager or a Sunday paper. The problem starts in the management and runs down from that point. This response is nothing more than PR for the Revdex.com.
Regards,
[redacted]

We are looking into the issue.  We don’t have an account started with the information provided below.  If we have a copy of the yellow receipt we may be able to locate the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],My apologies you have been given the run around. I have removed the outstanding balance of 29.80 and processed your $21.00 refund.  Refunds are submitted every Friday, the check will be mailed to you and estimated delivery will be week of 10/23/17.Sincerely,[redacted]

Mr [redacted]  Thank you for subscribing to the San Antonio Express-News.  Your subscription is active for Sunday Only service which includes unlimited digital access everyday at the rate of $2.00 per week.  Every subscription is also charged with 10 premium products throughout the year...

at the rate of $5.00 per product.  This will impact your subscription rate monthly and adjust the expiration date.  On 03/27/17 a credit in the amount of $10.00 was applied to you subscription account for 2 premium charges from February and March 2017.  The last time your account was drafted was on 03/27/17 in the amount of $8.00 and is not scheduled to be drafted until end of May.  Let me know if I can be of further assistance. Thank You,[redacted]

Thank you for being a subscriber to the San Antonio Express-News.  I'm sorry to hear that you were having billing problems.  For the last two years we have had premium charges that will effect the expiration date of subscriptions.  As of last year our bills had not included these...

charges in advance due to constraint but have made the changes this year to our bills.  All subscriptions will be applied 8 premium charges through out the year.  In addition, as of the end of last year we have also included a bill fee charge of $3.95 to send out bills and can be avoided by going to EZ Pay.In reviewing your account your weekly rate went from $2.00 to $3.00 per week.  This also impacted the $8.00 every four week special. Let me know if you want to reinstate your account.  Keep in mind that every subscription also comes with digital access daily. thank you[redacted]@express-news.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms [redacted]Thank you for being a subscriber to the San Antonio Express-News.  I'm sorry for the numerous renewal calls.  I've cleared the small balance on the account.  Your account has also been flagged and removed from future direct mail promotions and renewal offers.  Let...

me know if I can be of any further assistance. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not want my account reinstated -- but agree to the refund of the amount, as requested.
Regards,
[redacted]

Mr. [redacted],My apologies your delivery issues were not resolved.  After reviewing your account it has been cancelled and a full refund was processed in the amount of $21.00.  I have escalated this to VP's letting them know how unhappy you are with your (poor) service.Sincerely,[redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because:As of Wednesday, Nov. 8, 2017, there has not been an additional $36.00 reimbursed to my bank account. There were two...

unauthorized deductions of $36.00 each withdrawn from my account. Only one of those charges has been reimbursed. I am still waiting on the additional $36.00 reimbursement. A copy of my bank statement showing these charges was emailed to [redacted] on 10-13-17. It has been six weeks I have been dealing with this issue.
Regards,
[redacted]

Thank you for subscribing to the San Antonio Express-News.  According to our vendor with Extreme Couponing the voucher was sent on February 29th.  They have also been unsuccessful at reaching you by phone and unable to leave a message.  [redacted] reached out to the vendor and they will...

resend the voucher he can be reached at [email protected] should you have any problems. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, for now, I have heard this several times over the last year and a half.  Things will go well for a few weeks and the we start all over.  I feel I have no choice but to accept your response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is satisfactory as a next step,...

as long as they actually follow up with me. I was told a couple of times during the process that somebody would respond and nobody ever did.
Regards,
[redacted]

Let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced.  At this time your account has been stopped as of 11/15/15.  I've applied a credit of $18.00 to the subscription account and refunded to the credit card on file.   I have...

removed your subscriber information from any future solicitation calls, or direct mail promotions.  Let me know if you have any problems. thank you,[redacted]

Thank you for subscribing to the San Antonio Express-News.  Our district manager should have made contact with you on Friday regarding the delivery issue.  He was going to follow up with his contractor and make sure the problem gets resolved.  [redacted] provided his phone number...

should the problem persist.Thank you[redacted]