North Shore Energy Saver Inc.

Ms. [redacted], My apologies your paper never started after multiple calls were made. After reviewing your account I have refunded you for all the charges and removed your credit card from EZ-Pay. I would like an opportunity to escalate to the field and get your delivery started and offer you a...

2 week credit in addition to your refund.  Thanks,  [redacted]Customer Service Escalation & [redacted]Houston Chronicle Media Group & San Antonio Express-News [redacted]Houston, TX 77027 o  |  [redacted]

Ms. [redacted],I show the refund processed, has it been received?Sincerely,[redacted]

Thank you for being a subscriber to the San Antonio Express-News.  Your complaint has been forwarded to our district manager [redacted] and our director of distribution [redacted].  They will be able to get this corrected for you. Respectfully,[redacted]

Complaint: [redacted]
I am rejecting this response because:they ignored my issues and talked about other things
Regards,
[redacted]

Ms. [redacted],My apologies for the billing error.  I have refunded you for the $36.00 charge.Sincerely,[redacted]

Tell us why here...Good Morning I have adjusted your paid thru date til 07/07/15 your start date was 06/29/14.  Please accept my aplology for the mix up and thank you for being a subscriber.

Ms. [redacted],I am reviewing your account (s) to clean up and make sure you get exactly what you want. I will compensate you for all your troubles.  Let's talk at your earliest convenience.Sincerely,[redacted]

Mr. [redacted],My apologies you have not received your $26.00 refund due to duplicate charges.  I have processed that refund which will go out in the mail on Friday.  Additional concerns please let me know.Sincerely,[redacted]

Ms. [redacted],Due to premium issues throughout the year it caused your account to renew sooner than expected.  I have honored your 1 year subscription with a renewal date of 11/30/17.  Also opted you out for all upcoming premiums.Sincerely,[redacted]

Mr. [redacted],Thank you for being a subscriber to the San Antonio Express-News.  In reviewing your account I do show that a representative cancelled your account effective 10/16/16 and it did leave a small balance.   Your balance has been cleared and you should no longer receive a...

bill. Thank you,[redacted]

A payment to Ms. [redacted] was released from our system on 11/05/15.  This will take 5 to 7 business days for her to receive.  How can we confirm if she received. [redacted] Mananger, Circulation Administration p: 210.250.2055 [redacted]

Complaint: [redacted]
I am rejecting this response because: My wife cancelled the subscription.  Now I find out through the the Revdex.com that our request to cancel our subscription was blatantly disregarded.  Nate at extension #[redacted] (at the Express News) lied to my wife.
Regards,
[redacted]

Mr. [redacted].Please confirm that you have received the refund completed on 08/10/15 in the amount of $21.00.  Our IT department is working on your account to determine why we are unable to stop the account.  I will adjust any balance on the account until this gets resolved.  I'm sorry this has taken longer than expected but you will still have access until this gets fixed. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for your help in getting my problem solved.  I have been contacted by the manager and am receiving the...

papers.   [redacted]

Mr. [redacted]Let me say thank you for being a subscriber and apologize for the service issues and billing problems you have experienced.news.net.  At this time your account has been stopped as of 11/28/15 and a refund of $15.02 was processed on 11/27/15.  Since you did not receive any of...

the papers I have refunded an additional $49.95 for a total of $64.97 (24.99+19.99+19.99) that was drafted from your card.  Should you have any issues I can be contacted at [redacted]. Thank you,[redacted]

Refunds are processed from [redacted]. I am having finance check to see if the check has been cashed.Sincerely,[redacted]

Mr. [redacted],First, let me say thank you for being a loyal subscriber and apologize for the lack of customer service.  I have sent the complaint to our customer service management to review with the agent that handled the call back in August 2014.  At this time your account has been stopped...

for billing complaint effective 06/28/15.  In reviewing your account I did notice that your account was subject to a price increase in October 2014 to $3.50 per week.  I've adjusted the account to reflect the original paid through date of 11/15/15.  Please let me know if you would like me to reinstate your account to receive the Sunday only delivery through 11/15/15 or refund the $50.00.  The credit of $50.00 is based on the 20 weeks at $2.50 rate that was originally paid.You can reach me at [redacted] or [redacted]@express-news.netThank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:As of 8/11/2015, I am still receiving the e-edition (there is no option to unsubscribe from emails) and my account still shows that I am still subscribed to "Sunday + All Digital Access" with my next payment due 8/15/2015 (See Attached).It is extremely frustrating that the Express News makes it very difficult to stop subscriptions and does not provide any documented confirmation when subscriptions are stopped.I will consider this complaint resolved when I no longer am receiving the e-edition and my account is deactivated or shows no payment due. Regards, [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Express News DID NOT stop subscription  until our SECOND request For the subscription to stop! We did not know they didn't cancel the subscription until we got the RevDex.com  response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]