North Shore Energy Saver Inc.

Thank you for subscribing to the San Antonio Express-News.  At the end of last year all home delivery subscriptions were subject to a $3.95 bill fee charge.  Your account was charged the bill fee twice on 11/22/15 and 01/26/16.  All home delivery subscriptions are also subject to 8...

premium charges through out the year which has been in effect for two years.  The last premium charge of $3.00 was applied on your account in February for the Rodeo magazine.  I've applied a credit of 10.90 and have refunded to the address on file since you are no longer a subscriber.   Thank you,[redacted]@express-news.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],My apologies for the billing error.  I have refunded you for the $36.00 charge.Sincerely,[redacted]

Complaint: [redacted]
I am...

rejecting this response because:  The premium increase from $3.50 per week to $5.50 per week in Aug/Sept was the secondary issue.  The primary issue is the billing is occurring every 3 weeks or less, rather than every 4 weeks.  This billing practice is causing the customer to overpay.  When this happens over a period of months, the overpayment becomes substantial.  I expect a refund for the overbilling that occurred from Dec 2016 to present, not just the increase from $3.50 to $5.50 per week in Aug/Sept. 
Regards,
[redacted]

Ms. [redacted],I show the refund processed, has it been received?Sincerely,[redacted]

Ms. [redacted],I am reviewing your account (s) to clean up and make sure you get exactly what you want. I will compensate you for all your troubles.  Let's talk at your earliest convenience.Sincerely,[redacted]

Tell us why here...Good Morning I have adjusted your paid thru date til 07/07/15 your start date was 06/29/14.  Please accept my aplology for the mix up and thank you for being a subscriber.

Mr. [redacted],Thank you for being a subscriber to the San Antonio Express-News.  In reviewing your account I do show that a representative cancelled your account effective 10/16/16 and it did leave a small balance.   Your balance has been cleared and you should no longer receive a...

bill. Thank you,[redacted]

Ms. [redacted],Due to premium issues throughout the year it caused your account to renew sooner than expected.  I have honored your 1 year subscription with a renewal date of 11/30/17.  Also opted you out for all upcoming premiums.Sincerely,[redacted]

Mr. [redacted],My apologies you have not received your $26.00 refund due to duplicate charges.  I have processed that refund which will go out in the mail on Friday.  Additional concerns please let me know.Sincerely,[redacted]

A payment to Ms. [redacted] was released from our system on 11/05/15.  This will take 5 to 7 business days for her to receive.  How can we confirm if she received. [redacted] Mananger, Circulation Administration p: 210.250.2055 [redacted]

Mr. [redacted]Let me say thank you for being a subscriber and apologize for the service issues and billing problems you have experienced.news.net.  At this time your account has been stopped as of 11/28/15 and a refund of $15.02 was processed on 11/27/15.  Since you did not receive any of...

the papers I have refunded an additional $49.95 for a total of $64.97 (24.99+19.99+19.99) that was drafted from your card.  Should you have any issues I can be contacted at [redacted]. Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: My wife cancelled the subscription.  Now I find out through the the Revdex.com that our request to cancel our subscription was blatantly disregarded.  Nate at extension #[redacted] (at the Express News) lied to my wife.
Regards,
[redacted]

Mr. [redacted].Please confirm that you have received the refund completed on 08/10/15 in the amount of $21.00.  Our IT department is working on your account to determine why we are unable to stop the account.  I will adjust any balance on the account until this gets resolved.  I'm sorry this has taken longer than expected but you will still have access until this gets fixed. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for your help in getting my problem solved.  I have been contacted by the manager and am receiving the...

papers.   [redacted]

Refunds are processed from [redacted]. I am having finance check to see if the check has been cashed.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],First, let me say thank you for being a loyal subscriber and apologize for the lack of customer service.  I have sent the complaint to our customer service management to review with the agent that handled the call back in August 2014.  At this time your account has been stopped...

for billing complaint effective 06/28/15.  In reviewing your account I did notice that your account was subject to a price increase in October 2014 to $3.50 per week.  I've adjusted the account to reflect the original paid through date of 11/15/15.  Please let me know if you would like me to reinstate your account to receive the Sunday only delivery through 11/15/15 or refund the $50.00.  The credit of $50.00 is based on the 20 weeks at $2.50 rate that was originally paid.You can reach me at [redacted] or [redacted]@express-news.netThank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted],Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced.  I have reached out to our field staff to look into the delivery issue and to make contact with you today.  If you do not see sustained improvement, please let me...

know.   I can be reached at [redacted] or [redacted]. Thank you,[redacted]