Northwest Territorial Mint

Complaint: [redacted] I am rejecting this response because: Just because you have filed for bankruptcy protection does not mean that you don't owe your customers some sort of response as to how you plan to handle there accounts.

Complaint: [redacted]I am rejecting this response because:
Not consumer friendly, unable to explain specifics of a 3 month delay in fulfilling order.
NWT was able to utilize my monies in any way they wanted for 3 months.Sincerely,[redacted]

Mr. [redacted]’s refund in the amount of $804.50 was credited back to his credit card on 11/30/2015, for Order#[redacted].

Mr. [redacted] credit card was refunded in full on 8/15. Regards,Amelia

Mr. [redacted] order will be shipped today. When his order is picked up by the delivery truck, he will receive an email with the tracking number.Regards,Amelia

Hello,
This is Re: Complaint ID [redacted]
I understand  NWT mint has filed for bankruptcy. What I don't understand is why...

they can't refund my money when they were doing business as usual through their web site as of April 11, 2016.
I originally indicated I did not want a refund, just the 200 oz of silver I paid for. I'd like to amend that, and I will accept a refund at this point.
Does their filing for bankruptcy mean they don't have to honor orders that have been paid for?  Or does it mean that I will eventually get my money back?
I don't understand.... I had bought with them many times before, and they always got my order to me (though it took awhile). Does that filing, which had nothing to do with me,  really mean they don't have to refund the $2,892 I have paid them? Please, please, help me.

Order was shipped Jan 4 – UPS Tracking [redacted]    - scheduled by UPS for delivery Monday 1/11/2016 – end of day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, because there is no other way to get my funds returned. 2 to 4 weeks or a refund reeks of very poor business praticeSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ok, I will maintain that the refund should not take six...

weeks when already the order was delayed five months and my payment was made by wire.Sincerely, [redacted]

Mr. [redacted] refund check is being mailed today.Regards,Amelia

Dear [redacted],
[redacted]'s order [redacted] (ordered 9/23 Expiration Date 1/19) order shipped on 01/18/2016 tracking [redacted].  His other order, [redacted], was closed for refund 1/13 (order placed 09/09/2015).  In order to issue a refund, we must first release his position on the metals that he originally ordered, confirm with shipping and handling that it has not been packaged and shipped, confirm with production that it is not in the process of being produced, and contact the accounting department after all these steps have been taken.  We were able to expedite his refund within 5 days and his refund check was mailed on 01/19/2016. Check number [redacted] in the amount of Three thousand Two-Hundred Two ($3,202.98) Dollars & 98/100's.
We will amend our response to this complaint when delivery confirmation is available on the order shipped and clearance information on the check is available from our bank. Other than these two additional details, there is nothing further for NWTM to do in this matter.
Maura

Complaint: [redacted]I am rejecting this response because: My wife has cancer and I need my money back to pay medical bills

Dear [redacted],
Mr. [redacted]'s refund check # [redacted], in the amount of Two Thousand Nine Hundred and Fifty two ($2,952.00) Dollars & 00/100's, was issued on 02/01/2016.
 
We will amend our response to this complaint when this check has cleared our bank.  Other than that, there is...

nothing further for NWTM to do in this matter.
Maura

Mr. [redacted] requested a refund on this order on 11/03/15.  Mr. [redacted] refund check #[redacted] in the amount of Nine Thousand Six Hundred Forty-Three ($9,643.96) Dollars & 96/100’s (for all Mr. [redacted] remaining orders [redacted]) was cut and mailed on 11/30/15.

Complaint: [redacted]I am rejecting this response because: because this is unacceptable behavior. I am taking legal and civil action now and these legal and civil actions will ensure that if any compensation is available at any time you will be responsible for restitution!!!!

Mr. [redacted] deposited the original check that cleared our bank on 08/31/15, before the stop payment could take effect.  The second check that was cut today has been pulled and destroyed.  This order is now closed.

Complaint: [redacted]I am rejecting this response because:  This company should have criminal charges filed against it  by the...

state of Washington.  This is no explanation as to why they accepted my money under false claim and failed to deliver merchandise  At what time and date were the bankrupt proceedings filed???.  If  they took my money after the bankrupt proceedings were filed, this constitutes what I believe is Felony theft. I want to know when my money will be repaid???

Complaint: [redacted]I am rejecting this response because: I requested a full refund 4 months ago.  I expect my money back in full!

Mr. [redacted] refund was mailed on July 10th.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have received the check for $5121.00.  This response does not address the timeliness of these refunds nor why it takes better than 6 weeks to process a refund when the company insists on their money within 72 hours.  When I receive the other refunds for $4092.00 and $3320.00 and actually receive the final shipment of 200 1-ounce rounds (the 1 shipment I did not cancel) then I will consider this matter resolved.   I still feel the timeliness (6-months to finally fulfill an order) is not truthful on their website which states 8-10 weeks for shipment and a possible extra 30 days if needed.  My orders were placed starting May 9, 2015; June 3 and June 5, 2015; and last order July 17, 2015.  Note that my first refund check arrived Oct 19, 2015 and the next 2 refunds will not arrive until after Nov 10, 2015.   May to October is 6 months --- nowhere on their website is this stated or even indicated.  That is fraudulent advertising or at the very least very deceptive and I feel it should be corrected for other possible consumers so future consumers won't get caught up the fiasco I have endured. Sincerely, [redacted]