Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We are aware the customer has reached out to us regarding this issue and has spoken to
the district manager, ***, who offered the customer a 50% discount on the purchase of a new battery*** has offered this discount as a customer courtesy due to the customer's battery being outside of the original year purchase warranty date of 2/13/***, along with the other phone agents, and general manager at the store have explained our warranty policy to the customer, that the warranty lies with the original purchase and not with any exchange that was taken place between the original purchase date and nowWe have offered the customer a 40% discount on a new purchase originally, to which they denied the offerIn turn, our district manager offered the customer a 50% discount on their new purchaseThe customer again denied this and became belligerent with ***, eventually ending their conversation with himDue to the unprofessional conversation the customer exhibited, *** retracted his offer of 50% off a new purchaseAt this time, we cannot offer a free replacement for the customer's battery as it is now outside the original warranty period. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Since that is your final decision, I have no other recourse but to accept your offer. I will also inform my customers that I will no longer patronize Advance Auto Parts
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint from our customer Ms***It is important for us to hear from our customers as we strive to meet their expectations. We have reviewed the information provided and would like to apologize for the
inconvenience caused to our customer. We have researched the opportunity and were able to locate the order that the customer referenced. Order # *** had an initial authorization hold for $359.46. That hold should have dropped off by now, resulting in a deposit of $for the remaining items on the order Due to the inconvenience caused to our customer, we are sending $gift card as a goodwill gesture to the customer’s address on fileWe ask that our customer please allow 7-business days for processingThis gift card can be used in any of our store locations Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I have not received a resolution to the complaint. The company requested more information. The answers to the requested information are.. The location of the store is business ** ** *** *** *** The sales manager name is *** Just yesterday he stated *** *** needs to increase performance in that battery. My motorcycle is a Harley ***son model FLSTN. Also called a Heritage SpecialSame as a Fat Boy accept different accessory's. I have owned this motorcycle for over years and have not had this problem with any other batteryYour employees have stated they have had complaints about this this battery many times on my type of motorcycle. Respectfully submitted *** ***

We appreciate Mr*** providing the date and dollar amount of the transactionWith this we were able to locate a purchase that aligned with the information providedAt this time the store was still unable to locate any information showing a part was owed still or surplus of stock at the storeAs a goodwill gesture we would like to offer Mr*** a $gift card to cover the oil filter and extra for the inconveniencePlease confirm if the following address is valid for the gift to be mailed to *** *** *** *** *** ** ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***We
have contacted our General and District Manager and requested they contact Ms*** concerning this issueThey will further review this claim of a Team Member selling the wrong part to Ms***’s HusbandPlease allow up to business days for contactOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was standing in front the rep with ***'s *** while they were speaking regarding my faulty parts, and the Advance Auto Parts agent advised that they would be more than happy to refund the labor, along with the partsBut, his tone changed when it was bought to his attention that I the customer of ***'s had purchased the parts use a service discount onlineThen they wanted to only refund the parts, I feel this is a poor excuse for lack of due diligence to ensure the safety and security of their products especially those that the consumer invested more in the respect of quality over quantity
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We spoke with the Field Leadership Team who was not familiar with this informationWe were also unable to locate a receipt for this purchaseWe request the receipt from this new purchase and we will work further with the Field Leadership TeamOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In regards to the complaint that Ms*** has filed we would like to respond furtherWe have spoken to the Division Leader over the store in our customer’s local area and determined that, due to the opportunity received, we will only issue a check to Ms*** for $Please let us know if we can help further. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We’ve reviewed the information provided and apologize for any inconvenience that has taken
placeThe store in *** ** *** is correct advising that we do not exchange brakes due to wear and tear, but it would be unusual for the rear brakes to wear out so quicklyWe will be able to offer a check reimbursement from our Corporate Headquarters if a new proof of purchase is provided to us Please send this to our email at *** or fax at *** and include your reference number # ***We will refund Ms*** for the purchase from us on both sets of brake pads even if purchased from somewhere else as a one-time courtesy and work with our field management regarding this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We would be happy to request a call from our District Manager, but we will need the store locationPlease advise us and we will assist furtherThank you for your feedbackOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***. We have not been able to locate an online order for brakesWe did find an in store purchase and return of brakes at our Store location # *** *** *** *** *** *** We would like to be advised the online order # so we can verify and assist with this issueWe also request the location this incident occurred atOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.The battery was origionall purchased in *** *** at Advance located at *** *** *** *** ** *** The battery is listed under phone number *** I have attached the test receipt.In the alternative, the company can send a refund check to my home address and I will also consider the matter resolved.Please have the district manager email me to set up a phone call to discuss the conduct of the employee at the store.I will wait for the business to perform this action at my next scheduled National Guard Duty Period (May) and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We would like to apologize for the inconvenience our customer has experienced.
We reached out to the General Manager, ***, at our store located at *** ** *** ** *, *** ** *** and he was able to locate a battery with a May date code at a nearby location. *** is picking up the battery today and it will be available at the store for our customer to pick up and complete his existing online order. We would like to ask Mr*** to bring his online order number with him to the store (Order #***), and he will be provided the new battery
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We verified that our District Manager, *** has contacted Mr*** and assisted with making an exchange of the itemIf Mr*** still requires assistance then please advise us furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Attached is a copy of proof (RECEIPT) for purchase made of rotorsI demand thT this issue be resolved immediately, as an *** driver I must make sure that my vehicle is running properly to meet or exceed customers rides are smoothI have not been able to meet that standard due to Advance Auto Parts selling defective and poor partsShould there not be a fast and smooth resolution with this issue, As the Purchasing Director for the company I work for during the day, I Also Will be removing Advance Auto Parts from companies preferred vendor list and terminate commercial account for our maintanence fleet department. I will no longer choose to Advance Auto Parts for auto parts due to its poor quality and terrible customer service specially in its stores.
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our
customer has experiencedOnce a package that is sealed has been opened, we no longer consider it to be in new condition. Due to the opportunity received we are having store manager *** reach out to the customer to arrange a refund as a one-time courtesy.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond