Now Homes Inc

Thank you for reply to my message and addressing my matter. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was standing in front the rep with ***'s *** while they were speaking regarding my faulty parts, and the Advance Auto Parts agent advised that they would be more than happy to refund the labor, along with the partsBut, his tone changed when it was bought to his attention that I the customer of ***'s had purchased the parts use a service discount onlineThen they wanted to only refund the parts, I feel this is a poor excuse for lack of due diligence to ensure the safety and security of their products especially those that the consumer invested more in the respect of quality over quantity
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Since that is your final decision, I have no other recourse but to accept your offer. I will also inform my customers that I will no longer patronize Advance Auto Parts
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I have not received a resolution to the complaint. The company requested more information. The answers to the requested information are.. The location of the store is business ** ** *** *** *** The sales manager name is *** Just yesterday he stated *** *** needs to increase performance in that battery. My motorcycle is a Harley ***son model FLSTN. Also called a Heritage SpecialSame as a Fat Boy accept different accessory's. I have owned this motorcycle for over years and have not had this problem with any other batteryYour employees have stated they have had complaints about this this battery many times on my type of motorcycle. Respectfully submitted *** ***

We appreciate Mr*** providing the date and dollar amount of the transactionWith this we were able to locate a purchase that aligned with the information providedAt this time the store was still unable to locate any information showing a part was owed still or surplus of stock at the storeAs a goodwill gesture we would like to offer Mr*** a $gift card to cover the oil filter and extra for the inconveniencePlease confirm if the following address is valid for the gift to be mailed to *** *** *** *** *** ** ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We spoke with the Field Leadership Team who was not familiar with this informationWe were also unable to locate a receipt for this purchaseWe request the receipt from this new purchase and we will work further with the Field Leadership TeamOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In regards to the complaint that Ms*** has filed we would like to respond furtherWe have spoken to the Division Leader over the store in our customer’s local area and determined that, due to the opportunity received, we will only issue a check to Ms*** for $Please let us know if we can help further. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***We
have contacted our General and District Manager and requested they contact Ms*** concerning this issueThey will further review this claim of a Team Member selling the wrong part to Ms***’s HusbandPlease allow up to business days for contactOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint from our customer Ms***It is important for us to hear from our customers as we strive to meet their expectations. We have reviewed the information provided and would like to apologize for the
inconvenience caused to our customer. We have researched the opportunity and were able to locate the order that the customer referenced. Order # *** had an initial authorization hold for $359.46. That hold should have dropped off by now, resulting in a deposit of $for the remaining items on the order Due to the inconvenience caused to our customer, we are sending $gift card as a goodwill gesture to the customer’s address on fileWe ask that our customer please allow 7-business days for processingThis gift card can be used in any of our store locations Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***. We have not been able to locate an online order for brakesWe did find an in store purchase and return of brakes at our Store location # *** *** *** *** *** *** We would like to be advised the online order # so we can verify and assist with this issueWe also request the location this incident occurred atOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We show that during our last phone call (12/21/17) with Mr*** we did reach out to his card provider, *** CardWe informed *** Card that the online order that Mr*** had placed was cancelled and we showed an authorization reversal for the amount of $done on 12/20/*** Card stated that they would accept a faxed letter from Advance Auto Parts with the relevant information advising we would not charge Mr*** for this dollar amount and to release the funds to his account as they did not show our Authorization ReversalWe have faxed this letter on 12/21/and also show that our fax was successfulWe ask that Mr*** inform if *** Card received this letter and if they assisted him further as we have done as *** Card requestedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We would be happy to request a call from our District Manager, but we will need the store locationPlease advise us and we will assist furtherThank you for your feedbackOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr. ***. We have used the information provided and escalated the request as Critical due to the ongoing time frame of this issue for our customerWe received a response, but no receipts for a starter were found under the names/numbers providedAt this time we will be unable to assist with a refund/exchange on the part in questionAs mentioned previously the Team we utilized to assist in searching for the receipt for the starter can broadly search across our database for purchaseDue to this then all exchanges/refunds without receipt would be at the store’s discretionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our
customer has experiencedOnce a package that is sealed has been opened, we no longer consider it to be in new condition. Due to the opportunity received we are having store manager *** reach out to the customer to arrange a refund as a one-time courtesy.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached a photo of the 10% off coupon only specfic exclusion is fuilds Furthermore the email clearly shows or engines that says 20% off underneath so if engine are not included this is clear bait and switch advertising and in bad faith Furthermore I was never told the gift card would be issued for payment and advance wouldn't accept the gift cards I already had So the final time I will compromise 10% off the engine for the printed coupon I have sO approximately $discount Issues in the manor of a credit card return and repurchase for the 10% off and core refund Also if this isn't accepted and my credit card appeal don't agree with me, I will file in small claims over this advertisement and will ask for lawyer fees, court fees and suchor you can accept my offer and actually provide some customer service
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the receipt Mr*** has provided and would like to thank himOn our previous response we never indicated that Mr*** provided any misinformation to us and hope that is not what he thoughtWe only stated what was advised to us by our store Team Member and plan on working with the field management regarding this issueWe request a new receipt of purchase when a customer purchases an item elsewhere and requests a refund and we are unable to receive our item back, but appreciate Mr***’s willingness to work with us through this issueA check request has been created for the amount $and should mail out Tuesday and at the latest Friday; we advise 7-business days through the mailIf Mr*** would like we could request the District Manager over the store location’s area to contact him to speak further about the issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We would like to apologize for the inconvenience our customer has experienced.
We reached out to the General Manager, ***, at our store located at *** ** *** ** *, *** ** *** and he was able to locate a battery with a May date code at a nearby location. *** is picking up the battery today and it will be available at the store for our customer to pick up and complete his existing online order. We would like to ask Mr*** to bring his online order number with him to the store (Order #***), and he will be provided the new battery
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We verified that our District Manager, *** has contacted Mr*** and assisted with making an exchange of the itemIf Mr*** still requires assistance then please advise us furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond