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I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We do not agree with the results that [redacted] claims that were  found on the heating tabs on the motor. The motor did not heat up or get hot when we drove  it, it simply started making  rattling noises n just turned off. Maybe that the tabs were already heated up before we even started using the motor. Our mechanics [redacted] auto repair also stated that the motor had very low oil compression n that was making the lifters or  pistons to make the rattling noise. [redacted] mentioned that waterpump heated up n caused it to heat up. That waterpump came on that same motor . why did they send parts that were  not any good . this whole situation is really a big loop hole so that they dont honor the warranty that came with a defective motor . so they wont have to pay back our money or exchange it for a good motor. We paid $1600 to Advance auto parts not [redacted] . they should dipute it among themselves not with us. What happened to the Motto : that customers are always right n that the company would make the customers satisfied n happy with their business? I believe there are other customers that have gone thru  the same bad experience too. This is alot of money for us poor people to  just not try to do something about it especially when it wasn't our fault that it messed up. Please take that in consideration. Thank you.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
I contacted the insurance company [redacted] concerning this issue.  [redacted] could not find any information concerning this issue anywhere and had no idea who I was or what I was calling about.  They said that they could not process a claim without the claim number which I have not been provided.  They also said that they had not been contacted by Advance Auto Parts about this issue.Would it be possible for Advance Auto Parts to provide the claim number to me, and to also contact [redacted] so they are aware of this issue so a resolution can be reached?
Regards,
[redacted]

We have reviewed and see two refunds were issued for Ms. [redacted] online orders. The amount of each refund was $25.02 on 4/2/18 back to a Master Card ending in [redacted] and the total of both refunds together is $50.04 and refunds typically take 3-5 business days to process back to a card. At this time the issue appears resolved and we apologize if there was any difficulties during the refund. We request to be advised if there are any further issues. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We have reached out and spoke with the Field Leadership Team concerning this matter. The Management has advised that they have spoken with the Team Members present during this incident and was informed that the battery itself tested as a “good” battery. If Mr. [redacted] can provide an invoice stating from a certified mechanic showing the battery as defective then we can assist further. Our warranty advises that we will exchange batteries due to manufacturer defects, but at this time the battery has not tested that a replacement is required. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]. We...

will need the original and new receipts of purchase for these batteries to help further. Once received we will work with our Field Leadership Team to find a resolution for Ms. [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action did not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Advanced Auto Parts insurance for a second review as recommended in their response, which they completed without reviewing photos, videos, or speaking to a designated representative from the organization where the incident occurred which is their primary customer in [redacted] Motor Cars, [redacted] MN. 
I look forward to hearing from you on your advice for next steps,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached you will see an invoice from [redacted] less than a mile from the advance auto store in which the issue had occurred.  This shop was recommended to me by the Store manager, [redacted].  If you reference the bottom left comments section of the estimate you will see where it says "bad mega fuse." Although, I had my car towed to the [redacted] Volkswagen dealership in hopes that they could fix my car in a more timely and more efficient fashion, [redacted] initially diagnosed the fuse.  The service department in [redacted] failed to diagnose the fuse and just recently refunded the $85.00 diagnostic fee because of this very reason.  The [redacted] VW dealership ran a 12 hour overnight diagnostic and was able to recreate the issue of the power loss because the blown main fuse aka "mega fuse" was cutting off power from various electrical components including the alternator.  So when I left [redacted] to drive my car back to [redacted], the car was solely running off of the fresh battery charge until it died later the next week.  I spoke with the service manager, [redacted] in [redacted] and the service manager, [redacted] in [redacted] and they both said, "just because you can still drive your car doesn't mean the fuse want blown."  "Driving the car with a blown main fuse is dangerous to you and the electrical system of your car if anything failed or happened requiring the fuse." "A main fuse doesn't just blow for no reason." They have also mentioned that if you would like to speak directly with either of them regarding my issue, then they would be more than happy to do so. i believe  the documentation I have provided does justice in backing my claim.  Until advance auto decides a to take responsibility for the issues caused by the improper installation of the battery I purchased, then I will not be satisfied.  They not only cost me a lot of money, but they also potentially could have caused me to get very hurt if the electrical system failed. this is where I currently stand.  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience our customer has...

experienced.   We have spoken with the District Manager over the area, [redacted], and she has left a message for our customer.  We will be refunding the brake pad purchase.  We would like to ask Mr. [redacted] to visit his local store at [redacted]. and the General Manager [redacted] will take care of the refund.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have found the denial that was provided by the Transmission manufacturer, [redacted]. The Warranty and this Labor Reimbursement request would all be at their discretion. [redacted] pulled the Transmission apart and found no issues with it or reasons it should have been exchanged. At this time they have denied the Labor Reimbursement request and any additional assistance will have to come from [redacted] and they may be contacted at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

our customer received. We agree that Mr. [redacted] is owed $51.74 for the pro-rate on his original purchase from 10/30/12.  We do see where Mr. [redacted] has been a long time customer from his online purchases, and we certainly thank him for that.  We encourage Mr. [redacted] to feel free to reach out to our online ordering team should any opportunities like this in the future; as we would be happy to assist. This team can be reached at [redacted], (opt 1,1.) We have credited Mr. [redacted]’s recent replacement order from 8/19/16 for $51.74.  He can be expecting that back to his purchasing card in 1-5 days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

We have located the purchase that Mrs. [redacted] made and appreciate the additional information. We spoke with the General Manager, [redacted], at Store [redacted]) and he advised he would be happy to help. ** stated that if Mrs. [redacted] can provide an invoice from the dealer showing the battery as bad we can exchange the battery. If Mrs. [redacted] has bought a new battery already then the General Manager advised he would do a refund if a new receipt is provided. We apologize for any inconvenience this has caused. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We will be happy to help with this issue; we will require the receipt and the gift card...

number. We will have to verify the receipt information and deactivate the gift card and we will issue a check from our corporate headquarters. Once we receive the information it will take two business days to have the card deactivated and then we send checks Tuesdays and Thursdays and advise 7-10 business days through the mail. Please send the receipt and gift card number with a mailing address to our email, [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have reviewed the online order and apologize that we did not assist in a timelier manner. We have refunded the amount requested and provided additional for the inconvenience. The total refund is in the amount of $58.31 and will go back to the [redacted] card ending in [redacted] and should take 3-5 business days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

We have received the receipts from Mr. [redacted]. We will be creating a check request for $32.00 and we expect it should mail out by 1/23/18 at the latest. We advise 7-10 business days via standard mail. If there are any issues then Mr. [redacted] may contact us at [redacted] for help. Mr. [redacted]’s ticket number for this issue is [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

are awaiting response from our District Manager over the area and will request a contact back for Mr. [redacted]. We typically advise up to 24 business hours for contact back. We do require that all batteries show replacement needed when tested as a drained battery may be caused by something else as well. We will speak with the District Manager and explore additional options of exchange for Mr. [redacted] as all exchanges are at store discretion. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

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Address: 5515 Hahn St NE, Canton, Georgia, United States, 44721-2324

Phone:

187723 0 0
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