Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. ...

We have found the online order and have some additional questions concerning it. It appears the order was placed to have items picked up from two separate stores. One item was cancelled and the Drum Brake Wheel Cylinder shows picked up. Please advise if this is correct and if this is possibly the reason for the store not having an item ready as again the two items were split between two stores. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I regards to their question about the vehicle type, it is in fact one of my profile vehicles, the 2013 Fiat 500. I have run the same search several times on their site, and it continues to return the wrong bulbs as being exact fits.  I stress gain that I spent a long conversation with an online representative, and they were entirely unhelpful, saying essentially that I was out of luck and it was my fault that the site was wrong. I am very unhappy with the representatives helpfulness, but do accept the refund for the remaining bulb. Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We show where we spoke with Mr. [redacted] here concerning this issue, but have nothing that shows the purchase/charge on this side currently. To better assist at this time we would need information showing the charges mentioned. A receipt would help us locate the charges on our side, but we would also need to validate in overdraft fees in order to assist further. We would be willing to speak with Mr. [redacted]’s bank if he’d like or we could accept a statement with confidential information blacked out showing the charges from us and overage fee as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

We have requested our Field Leadership Team contact Mr. [redacted] concerning this issue. They advised us that they had to leave a message with one of Mr. [redacted]’s associates and provided a contact number for him to respond to. Please contact our District Manager [redacted] at [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am accepting the $20 gift card card mailed from the corporate office. However, I still stand behind my request to get a full refund of the order placed as well.  
Regards,
[redacted]

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We spoke with both stores in [redacted] and checked their purchase history, but we did not locate any brake purchases. We could not locate a return or a purchase at this point and neither store was familiar with this issue as well. We request a purchase receipt to attempt to help further as we were unable to locate this purchase information. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We appreciate the picture of the coupon, but we would still be unable to assist as our product clearly advises it is not eligible for discount. If there is an email that can be shared with us showing the engines displayed at a discount then we would be happy to review. At this time we are unable to offer any reimbursement for discounts on engines. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with
the opportunity to address the complaint that Mrs. [redacted] has filed. It is
important for us to hear from our customers and we will strive to meet your
expectations. 
We have reviewed the information
provided and would like to apologize for the...

inconvenience our customer
experienced.  We see that online order # [redacted], placed on 7/12/15, does include
rebate eligible items.  We would like to offer a $40 gift card via mail to
the address provided.  Once our customer accepts, she can expect to
receive the gift card within 7-10 business days.
Our promise is to provide
superior customer service and offer high quality products when you need them.
Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We have reached out and spoke with the District Manager [redacted] and spoke about this issue. He states that the part has been ordered for Ms. [redacted] and that he is currently waiting on it to arrive from the manufacturer. We would also advise that any action that has or will be taken for Ms. [redacted] is a goodwill gesture as the part was not purchased by her and the warranty holder would be [redacted] Auto.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We will need to find the store location in order to help further. We request this be provided so we may assist. Once provided we will speak with the store location to determine what has taken place and if we are able to help. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

 We would be happy to assist, but we need to verify information first. At this time we’ve been unable to locate a purchase to review. We request the Store location the purchase took place  and the transaction number on the receipt (should be under bar code and is 2-4 digits long). Just to make certain our Customer Service number is [redacted] and for this issue type you would choose [redacted]. We also would like to verify this is the number used by Mr. [redacted] so we can advise our Customer Service Leadership of a possible issue. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address
the complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.  We have spoken with the General Manager,
[redacted], and she has reached out to Mr. [redacted].  Our customer returned to the store on 9-26-15
and received a full refund for the brake pads and shoes.  We have also reached out to the District
Manager, [redacted], to ensure that the customer service concerns are addressed with
all Team Members involved. 
 
Our promise is to provide superior customer service and
offer high quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience our customer has experienced.  We...

have searched our records and located the information from when Mr. [redacted] contacted our Customer Care Department.  We reached out to the General and District Managers over his area, and have been informed by the District Manager that our customer’s wife has returned to the store and received a new battery. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for
providing us with the opportunity to address the complaint that Mr. [redacted] has
filed. It is important for us to hear from our customers and we will strive to
meet your expectations. 
 
We have reviewed
the information provided and have requested that store...

manager [redacted] reach out
to Mr. [redacted]. Normal protocol requires we test a battery as bad before
replacing it under warranty. Due to the opportunity received, we will see if
General Manager [redacted] can retest the battery; or exchange it anyway as a one
time courtesy.
 
Our promise is to
provide superior customer service and offer high quality products when you need
them. We sincerely apologize for the inconvenience this may have caused and if
we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

have to advise that when it comes to our free service of testing batteries and alternators that we provide this as an attempt to assist customers. We are not and do not claim to be certified mechanics in any capacity which is the reason this service has no charges involved. If we are unable to assist in identifying the issue with a vehicle, then a vehicle owner may at their discretion, take their vehicle to a certified mechanic for further assistance. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], I will supply this information, I have to scan these documents in. I can do this sometime today. I have to run and use a scanner at work later today.The Location is [redacted]Receipt Store #[redacted] It says Transaction #[redacted] on 5/1/2017 18:09:56  - I will scan this in todayThe dealer receipt - I will have scanned in today as well.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We have found where Ms. [redacted] contacted in to us and see where the District Manager [redacted] has requested a check for $75 be mailed to her. If Ms. [redacted] felt a lack of professionalism then we will work with the District Manager on that issue and apologize. The check appears to have mailed out on 3/28/2017 and we advise 7-10 business days through the mail. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

found a refund back to Mr. [redacted]’s [redacted] ending in [redacted] in amount of $12.80. We’re uncertain if Mr. [redacted] saw anything different and if so apologize, but the refund was done on 2/19/17 and we advise 3-5 business days to process. If the refund reflects less than $12.80 we ask Mr. [redacted] advise us so we can assist further. We also ask for Mr. [redacted]’s VIN number for his vehicle so we can confirm the part fitment of the oil filter and if needed we will adjust our site and work with the manufacturer of the product. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.