Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We located the receipt of purchase for the wipers and spoke with our General Manager, [redacted] The General Manager advised the store would be happy to assist and apologized and will review the issue furtherWe request Mr [redacted] goto the store location of purchase, [redacted] ***, and the store will provide a return for the wipers in questionIf place of the receipt Mr [redacted] simply needs the receipt barcode number which is as follows ( [redacted] )Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We will work with the Field Leadership Team above the Store to correct this behavior and make sure additional training is providedWhen an issue of this nature occurs we do want to make sure we take care of our CustomersWe’ll also verify if the wrong part was sent to us compared to what was orderedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We reviewed the online order and the Mr***’s Speed Perk account and see he should have received a coupon as wellWe issued a $off $or more Speed Perk coupon and two $off $or more coupons as wellWe do have a Speed Perks Team that can be reached at [redacted] to quickly correct any issues that take placeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We reached out to our Insurance company “ [redacted] ” and they provided some information concerning the denial of the claimThey advised that “Mr***’s mechanic should’ve been able to determine that the spark plugs used on the vehicle were incorrect as they are visually different from each otherDue to this failure on the part of the mechanic the claim is denied” We can advise that when a mechanic or customer installs a part they take it upon themselves to determine that is in fact the correct part for their vehicleWe would also advise that if the spark plugs inside the packaging were different then we would recommend reaching out to NGK possibly for assistanceWe would however also recommend speaking with the mechanic who installed the spark plugs and caused the damage to the vehicleThe only additional advisement we could provide would be for any questions to contact [redacted] at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We believe we have found the correct purchase information and would like to assist, but to verify we request the last four and type of the credit card used on the purchaseOnce this is verified we will be able to process a refund and also have our District Manager [redacted] contact Mr [redacted] regarding this issueWe would like to advise that the register system does not allow cash/credit card refunds without a valid receipt either on hand or able to be located in our systemsThe potential receipt that was located was under no name/number in our systems and a credit card statement cannot prove the item that was purchasedWe do however agree if looked at this could have been used to assist Mr [redacted] and we will check further into this as wellPlease respond back with the information requested and we will be able to continue assisting Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations I have spoken with the ***, the general manager at the store who worked with the customer and advised he would be unable to return the part as it had been opened*** advised the item was no longer in re-sellable condition and according to our return policy, "Return or exchange any item with original purchase receipt within days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the itemReturns that do not meet these criteria will be denied." While we do understand the general manager was simply following policy, we do also understand the customer was recommended the part by the store team member, and also, the customer needed to open the package to verify the item would or would not fit his vehicleAs a onetime courtesy, we are going to be sending Mr [redacted] a check for $to refund the wheel locks Per this refund, no further warranty will be honored on the wheel locks We do require a complete mailing address from the customer for this to be sent to as well[redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business is not offering a solution at this point, they are reviewing the information to see if there is something they can doThis type of answer is too generic and not even close to a solutionWe need the removal of charges that we never authorized or used Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the Chevrolet Suburban claim information provided and the engine claim was sent to our manufacture for further inspection to understand the reason of failure for claim # [redacted] Upon further review A [redacted] has determined the engine did not fail due to manufacture defectsAfter contacting ATK we were provided with additional information below, and we are also attaching a picture of the valve with deposit build up and debris: Failure Analysis and Conclusion for Claim Inspection September 08, EXTERNAL VISUAL INSPECTION: Engine serial # Lwith oil pump, received and examinedThere are no visible external damages foundHeat tab present no activatedIntake ports are oily wetCompression test to psi reading on all cylinders including # INTERNAL VISUAL INSPECTION: Inspection reveals two different problems, piston crowns, combustion chambers and intake valve have sticky gummy deposit, also piston crowns and combustion chambers show's small carbon debris particles embedded, Also # 1, intake and exhaust valve seat have print debris in valve and seat faces now resulting in the reported problemsstem seals are intact, in place and their material remains pliableInternal bearings show good conditionLobes and lifters are not worn or damagesDIMENSIONAL, PARAMETERS AND OBSERVATIONS: Cylinder heads and block are not warpedHead gaskets are correct for the application, installed properly and sealingValves were clean and vacuum ok at inhgRing end gap is at .016"CONCLUSION: Not factory defects were foundClaim will be deniedAs a gesture of good will, we are mailing a $check to the name and address provided for the Chevrolet engine claimMr [redacted] can be expecting his check in 7-business days For the Ford Mustang claim, we have claim # [redacted] that we opened just days ago after receiving this complaint Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progressOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and did see the same exchange/purchase history the customer statedThe warranty of this Radiator is “limited lifetime” and that means that it would be exchangeable due to manufacturer defects and not wear and tearThe part has been exchanged two times so far and Ms [redacted] states the part was originally purchased in and the last exchange took place in meaning that for six years this part has lasted and that is not counting the remainder of the thirteen years from original purchase dateAll warranties are from the original date of purchase and we would have to consider this warranty to have been fulfilled and no longer valid due to the above reasonsPlease see further below for our warranty policy and also provided is a link to the same informationAt this time we cannot assist with the request of Ms***, but I would recommend ordering the part online and using the discount code TRTfor 30% off of $or more up to a maximum of $offIf any help is required you may contact [redacted] option option and request assistance placing order which can be picked up in storeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] General Limited Warranty Period and Applicability The warranty period is days from your date of purchase or any longer warranty period that may be printed on your original sales receiptDuring the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under use and service after proper installationSimply return the part along with your original sales receipt to any Advance Auto Parts storeYou must be the original purchaser of the part and still own the vehicle on which it was installedThis warranty is not transferrableReplacement parts are warranted for days from the date of exchange or the remainder of the warranty period on the original part, whichever is longerRefunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within days from the original date of purchaseRefunds will be issued in accordance with our Refund Policy What is Not Covered Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty partsParts under manufacturer's recall for a related problemParts installed on vehicles used off-road or for racing purposesParts installed on a commercial-use vehicle after days (see below)wear and tearUsed or salvage parts
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided Advance Auto Parts is having Sedgwick insurance handle Mr [redacted] ’s incident At this time, any further updates must come through Sedgwick CMS, as they will be handling this for Advance going forward Mr [redacted] ’s claim # is [redacted] Sedgwick can be reached at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We request that Ms [redacted] provide us, or help us find her battery proof of purchase so we can better review her request, and take it for consideration Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi thereThis is [redacted] and I didn't know if I put in the Information but the place is Advance auto parts which is located at [redacted] and the phone number is [redacted] Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Im missing a part from the store counter Regards, [redacted] **
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with our General Manager, ***, at the provided store location and he advised the reason for denial was no receipt was providedWe checked and also were unable to locate a receipt under Mr [redacted] ’s name in that store or onlineWe further checked to see when that part was sold and found no purchases recently at that locationAt this time we will have to request a receipt or be advised the location of purchase and date of purchaseWe provided a link to our return policy as well belowOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I regards to their question about the vehicle type, it is in fact one of my profile vehicles, the 2013 Fiat 500. I have run the same search several times on their site, and it continues to return the wrong bulbs as being exact fits. I stress gain that I spent a long conversation with an online representative, and they were entirely unhelpful, saying essentially that I was out of luck and it was my fault that the site was wrong. I am very unhappy with the representatives helpfulness, but do accept the refund for the remaining bulb. Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr *** We spoke with him about this issue and are having a Field Manager contact him as well about this issueWe will work with our Field Management to make certain that we are attempting to sell what the customer is requestingI did advise however that some attempts at upsells may take place, but again that no customer should ever feel taken advantage of and we’ll check into itOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We have reviewed the order and were unable to find any issues with the itWe have spoken with the store location in question and they also were unaware of any issues, but they will make certain to contact our I.TDepartment with any issues found and will make certain to have orders ready for pick up as soon as possibleWe would like to offer Mr [redacted] a $Gift Card for use in store or two $off $Speed Perk coupons which can be used online or in storeThe Speed Perk coupons would require Mr [redacted] to sign up for our Speed Perks rewards program, but we would be happy to do soWe apologize that we were unable to locate an exact issue however we will work closely with our Field Leadership at that store locationOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Ms [redacted] has filed we would like to respond furtherDue to the opportunity received, we are reissuing the $to the updated address provided Ms [redacted] can be expecting this gift card in 7-business days Please let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We located the receipt of purchase for the wipers and spoke with our General Manager, [redacted] The General Manager advised the store would be happy to assist and apologized and will review the issue furtherWe request Mr [redacted] goto the store location of purchase, [redacted] ***, and the store will provide a return for the wipers in questionIf place of the receipt Mr [redacted] simply needs the receipt barcode number which is as follows ( [redacted] )Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We will work with the Field Leadership Team above the Store to correct this behavior and make sure additional training is providedWhen an issue of this nature occurs we do want to make sure we take care of our CustomersWe’ll also verify if the wrong part was sent to us compared to what was orderedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We reviewed the online order and the Mr***’s Speed Perk account and see he should have received a coupon as wellWe issued a $off $or more Speed Perk coupon and two $off $or more coupons as wellWe do have a Speed Perks Team that can be reached at [redacted] to quickly correct any issues that take placeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We reached out to our Insurance company “ [redacted] ” and they provided some information concerning the denial of the claimThey advised that “Mr***’s mechanic should’ve been able to determine that the spark plugs used on the vehicle were incorrect as they are visually different from each otherDue to this failure on the part of the mechanic the claim is denied” We can advise that when a mechanic or customer installs a part they take it upon themselves to determine that is in fact the correct part for their vehicleWe would also advise that if the spark plugs inside the packaging were different then we would recommend reaching out to NGK possibly for assistanceWe would however also recommend speaking with the mechanic who installed the spark plugs and caused the damage to the vehicleThe only additional advisement we could provide would be for any questions to contact [redacted] at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We believe we have found the correct purchase information and would like to assist, but to verify we request the last four and type of the credit card used on the purchaseOnce this is verified we will be able to process a refund and also have our District Manager [redacted] contact Mr [redacted] regarding this issueWe would like to advise that the register system does not allow cash/credit card refunds without a valid receipt either on hand or able to be located in our systemsThe potential receipt that was located was under no name/number in our systems and a credit card statement cannot prove the item that was purchasedWe do however agree if looked at this could have been used to assist Mr [redacted] and we will check further into this as wellPlease respond back with the information requested and we will be able to continue assisting Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations I have spoken with the ***, the general manager at the store who worked with the customer and advised he would be unable to return the part as it had been opened*** advised the item was no longer in re-sellable condition and according to our return policy, "Return or exchange any item with original purchase receipt within days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the itemReturns that do not meet these criteria will be denied." While we do understand the general manager was simply following policy, we do also understand the customer was recommended the part by the store team member, and also, the customer needed to open the package to verify the item would or would not fit his vehicleAs a onetime courtesy, we are going to be sending Mr [redacted] a check for $to refund the wheel locks Per this refund, no further warranty will be honored on the wheel locks We do require a complete mailing address from the customer for this to be sent to as well[redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business is not offering a solution at this point, they are reviewing the information to see if there is something they can doThis type of answer is too generic and not even close to a solutionWe need the removal of charges that we never authorized or used Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the Chevrolet Suburban claim information provided and the engine claim was sent to our manufacture for further inspection to understand the reason of failure for claim # [redacted] Upon further review A [redacted] has determined the engine did not fail due to manufacture defectsAfter contacting ATK we were provided with additional information below, and we are also attaching a picture of the valve with deposit build up and debris: Failure Analysis and Conclusion for Claim Inspection September 08, EXTERNAL VISUAL INSPECTION: Engine serial # Lwith oil pump, received and examinedThere are no visible external damages foundHeat tab present no activatedIntake ports are oily wetCompression test to psi reading on all cylinders including # INTERNAL VISUAL INSPECTION: Inspection reveals two different problems, piston crowns, combustion chambers and intake valve have sticky gummy deposit, also piston crowns and combustion chambers show's small carbon debris particles embedded, Also # 1, intake and exhaust valve seat have print debris in valve and seat faces now resulting in the reported problemsstem seals are intact, in place and their material remains pliableInternal bearings show good conditionLobes and lifters are not worn or damagesDIMENSIONAL, PARAMETERS AND OBSERVATIONS: Cylinder heads and block are not warpedHead gaskets are correct for the application, installed properly and sealingValves were clean and vacuum ok at inhgRing end gap is at .016"CONCLUSION: Not factory defects were foundClaim will be deniedAs a gesture of good will, we are mailing a $check to the name and address provided for the Chevrolet engine claimMr [redacted] can be expecting his check in 7-business days For the Ford Mustang claim, we have claim # [redacted] that we opened just days ago after receiving this complaint Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progressOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and did see the same exchange/purchase history the customer statedThe warranty of this Radiator is “limited lifetime” and that means that it would be exchangeable due to manufacturer defects and not wear and tearThe part has been exchanged two times so far and Ms [redacted] states the part was originally purchased in and the last exchange took place in meaning that for six years this part has lasted and that is not counting the remainder of the thirteen years from original purchase dateAll warranties are from the original date of purchase and we would have to consider this warranty to have been fulfilled and no longer valid due to the above reasonsPlease see further below for our warranty policy and also provided is a link to the same informationAt this time we cannot assist with the request of Ms***, but I would recommend ordering the part online and using the discount code TRTfor 30% off of $or more up to a maximum of $offIf any help is required you may contact [redacted] option option and request assistance placing order which can be picked up in storeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] General Limited Warranty Period and Applicability The warranty period is days from your date of purchase or any longer warranty period that may be printed on your original sales receiptDuring the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under use and service after proper installationSimply return the part along with your original sales receipt to any Advance Auto Parts storeYou must be the original purchaser of the part and still own the vehicle on which it was installedThis warranty is not transferrableReplacement parts are warranted for days from the date of exchange or the remainder of the warranty period on the original part, whichever is longerRefunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within days from the original date of purchaseRefunds will be issued in accordance with our Refund Policy What is Not Covered Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty partsParts under manufacturer's recall for a related problemParts installed on vehicles used off-road or for racing purposesParts installed on a commercial-use vehicle after days (see below)wear and tearUsed or salvage parts
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided Advance Auto Parts is having Sedgwick insurance handle Mr [redacted] ’s incident At this time, any further updates must come through Sedgwick CMS, as they will be handling this for Advance going forward Mr [redacted] ’s claim # is [redacted] Sedgwick can be reached at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We request that Ms [redacted] provide us, or help us find her battery proof of purchase so we can better review her request, and take it for consideration Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi thereThis is [redacted] and I didn't know if I put in the Information but the place is Advance auto parts which is located at [redacted] and the phone number is [redacted] Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Im missing a part from the store counter Regards, [redacted] **
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with our General Manager, ***, at the provided store location and he advised the reason for denial was no receipt was providedWe checked and also were unable to locate a receipt under Mr [redacted] ’s name in that store or onlineWe further checked to see when that part was sold and found no purchases recently at that locationAt this time we will have to request a receipt or be advised the location of purchase and date of purchaseWe provided a link to our return policy as well belowOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I regards to their question about the vehicle type, it is in fact one of my profile vehicles, the 2013 Fiat 500. I have run the same search several times on their site, and it continues to return the wrong bulbs as being exact fits. I stress gain that I spent a long conversation with an online representative, and they were entirely unhelpful, saying essentially that I was out of luck and it was my fault that the site was wrong. I am very unhappy with the representatives helpfulness, but do accept the refund for the remaining bulb. Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr *** We spoke with him about this issue and are having a Field Manager contact him as well about this issueWe will work with our Field Management to make certain that we are attempting to sell what the customer is requestingI did advise however that some attempts at upsells may take place, but again that no customer should ever feel taken advantage of and we’ll check into itOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We have reviewed the order and were unable to find any issues with the itWe have spoken with the store location in question and they also were unaware of any issues, but they will make certain to contact our I.TDepartment with any issues found and will make certain to have orders ready for pick up as soon as possibleWe would like to offer Mr [redacted] a $Gift Card for use in store or two $off $Speed Perk coupons which can be used online or in storeThe Speed Perk coupons would require Mr [redacted] to sign up for our Speed Perks rewards program, but we would be happy to do soWe apologize that we were unable to locate an exact issue however we will work closely with our Field Leadership at that store locationOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Ms [redacted] has filed we would like to respond furtherDue to the opportunity received, we are reissuing the $to the updated address provided Ms [redacted] can be expecting this gift card in 7-business days Please let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond