We have checked and did not locate this information at this timeWe are attempting to assist with this issue and will require the information be provided or have a conference call with the bank to verify what charges took placeThe statement may be emailed to [redacted] or faxed to [redacted] We may be reached at [redacted] and a reference number for this call is [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have found the denial that was provided by the Transmission manufacturer, [redacted] The Warranty and this Labor Reimbursement request would all be at their discretion [redacted] pulled the Transmission apart and found no issues with it or reasons it should have been exchangedAt this time they have denied the Labor Reimbursement request and any additional assistance will have to come from [redacted] and they may be contacted at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] Our only option without a Store’s assistance would be submitting a Financial Request to have our Financial Team search by a Customer’s name and number in attempts to locate a proof of purchaseThis process may take weeks plus depending on the volume that team is currently experiencingIf a receipt is located for the starter Mr [redacted] mentioned then we could warranty the part out thenIf Mr [redacted] would like he could also purchase a new starter from anywhere and we would refund him once we locate the original receipt from Advance Auto Parts and with the submission of a new receipt for a starter elsewhereThis would depend on the original receipt being located by our Financial Team and we will reach out once it is if Mr [redacted] accepts on of these two remaining options as we are unable to assist without receipt and without Mr [redacted] taking the starter into a store location for possible assistanceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and would like to apologize for the inconvenience this caused our customer We were able to confirm the survey in question To better assist, we request our customer provide the confirmation email so we can work towards a resolution.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Additionally the clerk at the advanced auto parts store under sold me the amount of oil he told me was required for my vehicleIt turns out I needed moreHis computer was wrongI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe contacted Ms [redacted] and as a result, we are mailing her a check for the cost of the battery Ms [redacted] can make note of reference# [redacted] for her check We do apologize once again for the inconvenience, and want to ensure our customer that we have addressed any and all potential training opportunities with our field leadership team.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have located the Proof of purchase for Ms [redacted] ’s radiatorPlease be advised that all warranty is tied directly to a receiptWe are willing to attempt to work with another nearby store location if Ms [redacted] is willing, but please be advised that if the part is found to have been modified then the warranty is voidPlease also be advised there has been no accidental purge of informationAdvance Auto Parts maintains records as a courtesy for customers for two years and then has them sent to our Financial TeamReceipts can then be requested if needed for any reasonIf Ms [redacted] is willing to work with another store location then she may request whichever Advance Auto Parts nearby she’d like or we will locate on for herIf this is not acceptable then we will be unable to assist further Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer experienced We see that online order # [redacted] , placed on 7/12/15, does include rebate eligible items We would like to offer a $gift card via mail to the address provided Once our customer accepts, she can expect to receive the gift card within 7-business days Our promise is to provide superior customer service and offer high quality products when you need them Thank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We see where we assisted Ms [redacted] as she advisedThe order was created by Ms [redacted] , but we will have the ordered investigated to make sure no issue took placeIf we one is found then we will have it correctedWhen an online order is created an authorization hold takes place and the charge does not happen until a part is picked up from a store or shipped from a warehouseThis order # [redacted] never had a charge and the authorization hold was reversedWe feel at this time the additional discount off the battery resolves the issue for the inconvenience that took placeWe apologize again and will verify any order issues that took placeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We are awaiting response from our District Manager over the area and will request a contact back for Mr***We typically advise up to business hours for contact backWe do require that all batteries show replacement needed when tested as a drained battery may be caused by something else as wellWe will speak with the District Manager and explore additional options of exchange for Mr [redacted] as all exchanges are at store discretionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We are speaking with the District Manager regarding this issueWe are also having our Financial Team search for the original receipt from the purchase with Advance Auto PartsIf Mr [redacted] could submit a new receipt of purchase even if from another Retailer then we will see if we can reimburse once we are advised of the previous receipt information with Advance Auto PartsThis process may take a few days and we apologize for the delayOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have reviewed and found that two orders ( [redacted] and [redacted] ) were both cancelled on 5/7/When the orders were cancelled the authorization hold that was on Mr [redacted] ’s account was releasedOnce this is completed on Advance Auto Parts’ side then it is left to the bank to process this on their sideMost authorization holds are processed instantly while any that are not are done on the bank of that customer’s time frameWe would recommend Mr [redacted] to contact his bank to verify if the authorization holds have been released on his account or what the processing time frame for them isIf Mr [redacted] needs further help then we request he contact us at [redacted] and provide reference number [redacted] and we will contact his bank with him to attempt to help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We have been advised that the collection company has been notified and is working on this issueWe unfortunately cannot expedite processes on their sideWe will consider the issue resolved for the time being to allow the collection agency more time to work on this for Ms [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We are requesting that the District Manager contact Mr [redacted] back about this issuePlease be advised that while we understand Mr [redacted] ’s concern regarding this, however our warranty does state that it only covers the exchange of the product and not a refund on this item due it being installed/openedWe advise up to business hours for contact backOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We’ve spoken with the General Manager of that store location and he was not familiar with this issueWe’ve received no notifications as well that there is a problem with this batteryWe will investigate further this potential battery issue furtherWe will as a goodwill gesture refund Mr [redacted] for the desired amount of $howeverIf Mr [redacted] would verify the location he would like the check sent then we will mail it outWe always advise 7-business days once the check has been mailed and we send them out Tuesdays and FridaysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have been unable to locate Ms***’s battery receipt at this timeWe will search for the battery receipt, but would like to verify additional informationPlease advise the exact store location (store # on bank statement did not help locate correct store) and the name/phone # the battery was bought underWe appreciate Ms***’s assistance in locating her purchaseOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We have found the online order and have some additional questions concerning itIt appears the order was placed to have items picked up from two separate storesOne item was cancelled and the Drum Brake Wheel Cylinder shows picked upPlease advise if this is correct and if this is possibly the reason for the store not having an item ready as again the two items were split between two storesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations As we are unable to view notes left on a commercial customer's account, and store's make these notes at their level, we recommend the customer reach out to their commercial parts professional or their commercial account manager at their local storeWe would also like to make the customer aware that Advance Auto does prioritize customer satisfaction, above all else, but does reserve the right to deny our customer's returns or refunds in the store as wellUnfortunately at this time we now consider this matter resolved as the issue would need to be addressed directly between the customer and the commercial account manager for their commercial accountOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response from Advance auto is for a second time failing to acknowledge the points I have made and the documentation for which I have provided. The main fuse was indeed damaged and replaced at the [redacted] VW dealership. The fact that the main fuse damage was originally diagnosed at the [redacted] auto shop ( [redacted] ***), less than a mile from the advance auto store, is sufficient enough evidence that it occurred. The dealership in [redacted] failed to find any of these issues and I had even mentioned the fuse to them, but they ran their tests (possibly disregarding what I had told them about the fuse), but the fact of the matter is that it was found an issue at the initial shop in [redacted] , then found again while in [redacted] . The dealership can confirm that the fuse was damaged and replaced and still able to be driven. I have documentation for all of the repairs that took place, while Advance auto is clearly making claims off of false premises. Whether the battery was installed incorrectly or backwards, is besides the point. When I initially drove the car from [redacted] to [redacted] to visit my friend, the car was fine with no dash light on at all. Then after having the battery changed at advance auto, every dashboard light was on in the car. It barely had any kind of electrical power when I was driving it to the auto shop in [redacted] . This was clearly an issue caused by Advance auto's negligence to properly install the battery. I was in a state of shock when I realized that my car was acting in a strange manner and I wish I would have approached the situation differently and had not been given false information, which ultimately seems like a cover up for the Store manager's mistake with installing my car battery. The fact that Advance auto is taking zero blame for this, nor have they reached out to the dealership or myself to try to better understand this matter, it shows the lack of integrity in their customer service and their will to, "provide the best customer care possible." I will not accept this explanation from Advance auto and until they take responsibility for their mistakes and acknowledge that I have the supporting documentation for my claim Regards, [redacted]
Thank you for allowing us to respond to Ms***’s concerns We would like to apologize again for the inconvenience Upon further research, it does appear that one of the fans was sent to the wrong address, so it will most likely be returned to the vendor This would be the fan from the order with the authorization hold that we reversed for $(Order # [redacted] ), which should fall off Ms***’s account if it has not already Should the part show up, our customer can keep the additional part for no charge Ms [redacted] should have received the fan from the order where she was charged $today (Order # [redacted] ) Ultimately she should have received the part from the correct order and all authorization holds should fall off and only the correct charges remain We will send the $gift card to the physical address provided, rather than the PO Box Ms [redacted] can expect the gift card within 7- business days Thank you again for allowing us to respond and provide clarification for our customer
We have checked and did not locate this information at this timeWe are attempting to assist with this issue and will require the information be provided or have a conference call with the bank to verify what charges took placeThe statement may be emailed to [redacted] or faxed to [redacted] We may be reached at [redacted] and a reference number for this call is [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have found the denial that was provided by the Transmission manufacturer, [redacted] The Warranty and this Labor Reimbursement request would all be at their discretion [redacted] pulled the Transmission apart and found no issues with it or reasons it should have been exchangedAt this time they have denied the Labor Reimbursement request and any additional assistance will have to come from [redacted] and they may be contacted at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] Our only option without a Store’s assistance would be submitting a Financial Request to have our Financial Team search by a Customer’s name and number in attempts to locate a proof of purchaseThis process may take weeks plus depending on the volume that team is currently experiencingIf a receipt is located for the starter Mr [redacted] mentioned then we could warranty the part out thenIf Mr [redacted] would like he could also purchase a new starter from anywhere and we would refund him once we locate the original receipt from Advance Auto Parts and with the submission of a new receipt for a starter elsewhereThis would depend on the original receipt being located by our Financial Team and we will reach out once it is if Mr [redacted] accepts on of these two remaining options as we are unable to assist without receipt and without Mr [redacted] taking the starter into a store location for possible assistanceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and would like to apologize for the inconvenience this caused our customer We were able to confirm the survey in question To better assist, we request our customer provide the confirmation email so we can work towards a resolution.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Additionally the clerk at the advanced auto parts store under sold me the amount of oil he told me was required for my vehicleIt turns out I needed moreHis computer was wrongI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe contacted Ms [redacted] and as a result, we are mailing her a check for the cost of the battery Ms [redacted] can make note of reference# [redacted] for her check We do apologize once again for the inconvenience, and want to ensure our customer that we have addressed any and all potential training opportunities with our field leadership team.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have located the Proof of purchase for Ms [redacted] ’s radiatorPlease be advised that all warranty is tied directly to a receiptWe are willing to attempt to work with another nearby store location if Ms [redacted] is willing, but please be advised that if the part is found to have been modified then the warranty is voidPlease also be advised there has been no accidental purge of informationAdvance Auto Parts maintains records as a courtesy for customers for two years and then has them sent to our Financial TeamReceipts can then be requested if needed for any reasonIf Ms [redacted] is willing to work with another store location then she may request whichever Advance Auto Parts nearby she’d like or we will locate on for herIf this is not acceptable then we will be unable to assist further Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer experienced We see that online order # [redacted] , placed on 7/12/15, does include rebate eligible items We would like to offer a $gift card via mail to the address provided Once our customer accepts, she can expect to receive the gift card within 7-business days Our promise is to provide superior customer service and offer high quality products when you need them Thank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We see where we assisted Ms [redacted] as she advisedThe order was created by Ms [redacted] , but we will have the ordered investigated to make sure no issue took placeIf we one is found then we will have it correctedWhen an online order is created an authorization hold takes place and the charge does not happen until a part is picked up from a store or shipped from a warehouseThis order # [redacted] never had a charge and the authorization hold was reversedWe feel at this time the additional discount off the battery resolves the issue for the inconvenience that took placeWe apologize again and will verify any order issues that took placeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We are awaiting response from our District Manager over the area and will request a contact back for Mr***We typically advise up to business hours for contact backWe do require that all batteries show replacement needed when tested as a drained battery may be caused by something else as wellWe will speak with the District Manager and explore additional options of exchange for Mr [redacted] as all exchanges are at store discretionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We are speaking with the District Manager regarding this issueWe are also having our Financial Team search for the original receipt from the purchase with Advance Auto PartsIf Mr [redacted] could submit a new receipt of purchase even if from another Retailer then we will see if we can reimburse once we are advised of the previous receipt information with Advance Auto PartsThis process may take a few days and we apologize for the delayOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have reviewed and found that two orders ( [redacted] and [redacted] ) were both cancelled on 5/7/When the orders were cancelled the authorization hold that was on Mr [redacted] ’s account was releasedOnce this is completed on Advance Auto Parts’ side then it is left to the bank to process this on their sideMost authorization holds are processed instantly while any that are not are done on the bank of that customer’s time frameWe would recommend Mr [redacted] to contact his bank to verify if the authorization holds have been released on his account or what the processing time frame for them isIf Mr [redacted] needs further help then we request he contact us at [redacted] and provide reference number [redacted] and we will contact his bank with him to attempt to help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We have been advised that the collection company has been notified and is working on this issueWe unfortunately cannot expedite processes on their sideWe will consider the issue resolved for the time being to allow the collection agency more time to work on this for Ms [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We are requesting that the District Manager contact Mr [redacted] back about this issuePlease be advised that while we understand Mr [redacted] ’s concern regarding this, however our warranty does state that it only covers the exchange of the product and not a refund on this item due it being installed/openedWe advise up to business hours for contact backOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We’ve spoken with the General Manager of that store location and he was not familiar with this issueWe’ve received no notifications as well that there is a problem with this batteryWe will investigate further this potential battery issue furtherWe will as a goodwill gesture refund Mr [redacted] for the desired amount of $howeverIf Mr [redacted] would verify the location he would like the check sent then we will mail it outWe always advise 7-business days once the check has been mailed and we send them out Tuesdays and FridaysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have been unable to locate Ms***’s battery receipt at this timeWe will search for the battery receipt, but would like to verify additional informationPlease advise the exact store location (store # on bank statement did not help locate correct store) and the name/phone # the battery was bought underWe appreciate Ms***’s assistance in locating her purchaseOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We have found the online order and have some additional questions concerning itIt appears the order was placed to have items picked up from two separate storesOne item was cancelled and the Drum Brake Wheel Cylinder shows picked upPlease advise if this is correct and if this is possibly the reason for the store not having an item ready as again the two items were split between two storesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations As we are unable to view notes left on a commercial customer's account, and store's make these notes at their level, we recommend the customer reach out to their commercial parts professional or their commercial account manager at their local storeWe would also like to make the customer aware that Advance Auto does prioritize customer satisfaction, above all else, but does reserve the right to deny our customer's returns or refunds in the store as wellUnfortunately at this time we now consider this matter resolved as the issue would need to be addressed directly between the customer and the commercial account manager for their commercial accountOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response from Advance auto is for a second time failing to acknowledge the points I have made and the documentation for which I have provided. The main fuse was indeed damaged and replaced at the [redacted] VW dealership. The fact that the main fuse damage was originally diagnosed at the [redacted] auto shop ( [redacted] ***), less than a mile from the advance auto store, is sufficient enough evidence that it occurred. The dealership in [redacted] failed to find any of these issues and I had even mentioned the fuse to them, but they ran their tests (possibly disregarding what I had told them about the fuse), but the fact of the matter is that it was found an issue at the initial shop in [redacted] , then found again while in [redacted] . The dealership can confirm that the fuse was damaged and replaced and still able to be driven. I have documentation for all of the repairs that took place, while Advance auto is clearly making claims off of false premises. Whether the battery was installed incorrectly or backwards, is besides the point. When I initially drove the car from [redacted] to [redacted] to visit my friend, the car was fine with no dash light on at all. Then after having the battery changed at advance auto, every dashboard light was on in the car. It barely had any kind of electrical power when I was driving it to the auto shop in [redacted] . This was clearly an issue caused by Advance auto's negligence to properly install the battery. I was in a state of shock when I realized that my car was acting in a strange manner and I wish I would have approached the situation differently and had not been given false information, which ultimately seems like a cover up for the Store manager's mistake with installing my car battery. The fact that Advance auto is taking zero blame for this, nor have they reached out to the dealership or myself to try to better understand this matter, it shows the lack of integrity in their customer service and their will to, "provide the best customer care possible." I will not accept this explanation from Advance auto and until they take responsibility for their mistakes and acknowledge that I have the supporting documentation for my claim Regards, [redacted]
Thank you for allowing us to respond to Ms***’s concerns We would like to apologize again for the inconvenience Upon further research, it does appear that one of the fans was sent to the wrong address, so it will most likely be returned to the vendor This would be the fan from the order with the authorization hold that we reversed for $(Order # [redacted] ), which should fall off Ms***’s account if it has not already Should the part show up, our customer can keep the additional part for no charge Ms [redacted] should have received the fan from the order where she was charged $today (Order # [redacted] ) Ultimately she should have received the part from the correct order and all authorization holds should fall off and only the correct charges remain We will send the $gift card to the physical address provided, rather than the PO Box Ms [redacted] can expect the gift card within 7- business days Thank you again for allowing us to respond and provide clarification for our customer