Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We have included a link for our Price Match Policy belowThe first line of our Policy covers availabilityHere is an excerpt “Advance [redacted] Parts will match the price of any identical or comparable product available the same day at any competitor's store or website”This would mean items out of stock at a competitor would not be available same day and therefore would not be eligible for Price MatchOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis information given to you by [redacted] is incorrectMy vehicle was only on the premises starting Monday morning 9/11/I know this date perfectly because I was supposed to start a new position on this dayI also know that the following Friday is when the car was towedIf I need to get documentation to prove this I willPlease let me know Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the information provided and would like to apologize for the inconvenience our customer received while waiting to receive his rebateReceiving the error provided by Mr [redacted] is not a occurrence for our site and is being looked into furtherThe registered rebate has been verified, and we would like to issue a gift card in the amount of $which will be mailed to the address provided Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed a .ppear below. I have not been contacted by anyone from Advance Auto, Tuesday 12/22/15 I was told by a Manager from [redacted] store to take it to the Advance store on [redacted] rd in [redacted] county. This was wednesday 12/23/15 . The manager was out and the clerk on duty did not even offer to test the battery. After driving my van home I disconnected the battery let set for 3 days reconnected the cables and there was not enough power to turn on the headlights. I plan on buying a battery from [redacted] and needless to say I will never buy another item from Advance auto and I plan on telling everyone I know about my experience with this company. Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have reviewed the online order and apologize that we did not assist in a timelier mannerWe have refunded the amount requested and provided additional for the inconvenienceThe total refund is in the amount of $and will go back to the [redacted] card ending in *** and should take 3-business daysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We have to advise that when it comes to our free service of testing batteries and alternators that we provide this as an attempt to assist customersWe are not and do not claim to be certified mechanics in any capacity which is the reason this service has no charges involvedIf we are unable to assist in identifying the issue with a vehicle, then a vehicle owner may at their discretion, take their vehicle to a certified mechanic for further assistanceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms.... [redacted] . We have been unable to locate any notes indicating a call in about an Oxygen Sensor issue. We also have been unable to locate a receipt for this purchase as well. We request the receipt to be provided and be advised which store the attempt to exchange the part took place at. We then would be happy to try and work out an exchange or refund. If the a refund is needed due to a new purchase then we would also require the new receipt of purchase as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am quite pleased with the resolution offered. I think it is absolutely more than fair. I will await the check's arrival via mail and, when it does, will consider this complaint resolved. Regards, [redacted] ***
Dear Sir or Madame at the Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I will however mention that the part which they have said I will receive for free (the flex fan from order [redacted] ) has had its shipping held and does not appear to be being shipped to meThere has been an additional flex fan shipped to my house, which I expect to receive on 09/14/from order [redacted] for which I have already been charged forSo will this charge be refunded to my bank account for the $or will there be an additional flex fan shipped? I am a little bit confused?Also, in regards to the flex fan and the $gift, please ship any and all items to the address belowIt seems as though there is some confusion as to my shipping address, which is the exact same as my billing address...If you have any questions, please feel free to reach out[redacted] * [redacted] Regards, [redacted] ###-###-####
Thank you for providing us with the opportunity to address the complaint that our customer has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerThe order that was provided would qualify for a $rebate in the form of gift cardThis would be due to the rebate being $maximum, but only $per axle (set of brakes and two rotors) and rebates are gift cards unless otherwise statedI was unable to locate any information provided to us by the customer about this rebate, but the order did qualify during the time it was created for a rebateSome rebates are only available to be done online which would be at the following web address [redacted] I will be happy to create a gift card request and have a $gift card mailed out to the customerIt should ship out on 12/9/and we would advise 7-business days via mailI have also attached a picture of the rebate (from our ad flyer) this purchase qualified for in case there any questionsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Attached you will see an invoice from [redacted] *** less than a mile from the advance auto store in which the issue had occurred This shop was recommended to me by the Store manager, [redacted] If you reference the bottom left comments section of the estimate you will see where it says "bad mega fuse." Although, I had my car towed to the [redacted] Volkswagen dealership in hopes that they could fix my car in a more timely and more efficient fashion, [redacted] initially diagnosed the fuse The service department in [redacted] failed to diagnose the fuse and just recently refunded the $diagnostic fee because of this very reason The [redacted] VW dealership ran a hour overnight diagnostic and was able to recreate the issue of the power loss because the blown main fuse aka "mega fuse" was cutting off power from various electrical components including the alternator So when I left [redacted] to drive my car back to [redacted] , the car was solely running off of the fresh battery charge until it died later the next week I spoke with the service manager, [redacted] in [redacted] and the service manager, [redacted] in [redacted] and they both said, "just because you can still drive your car doesn't mean the fuse want blown." "Driving the car with a blown main fuse is dangerous to you and the electrical system of your car if anything failed or happened requiring the fuse." "A main fuse doesn't just blow for no reason." They have also mentioned that if you would like to speak directly with either of them regarding my issue, then they would be more than happy to do soi believe the documentation I have provided does justice in backing my claim Until advance auto decides a to take responsibility for the issues caused by the improper installation of the battery I purchased, then I will not be satisfied They not only cost me a lot of money, but they also potentially could have caused me to get very hurt if the electrical system failedthis is where I currently stand Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and have requested that store manager [redacted] reach out to Mr [redacted] protocol requires we test a battery as bad before replacing it under warrantyDue to the opportunity received, we will see if General Manager [redacted] can retest the battery; or exchange it anyway as a one time courtesy Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We show where we spoke with Mr [redacted] here concerning this issue, but have nothing that shows the purchase/charge on this side currentlyTo better assist at this time we would need information showing the charges mentionedA receipt would help us locate the charges on our side, but we would also need to validate in overdraft fees in order to assist furtherWe would be willing to speak with Mr [redacted] ’s bank if he’d like or we could accept a statement with confidential information blacked out showing the charges from us and overage fee as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] As we advised previously the General Manager, ***, has contact the dealership and confirmed with them that the antifreeze/coolant sold to Ms [redacted] would not cause any damages to her vehicleIt appears that the whole issue was caused by the misunderstanding that Cruze Chevrolet had concerning the color of the coolant and not being sure of exactly what was used in the vehicleThis would be an issue between Cruze Chevrolet and Ms [redacted] as the part sold again will not damage the vehicleAny charges because of this misunderstanding would not be the fault of Advance Auto PartsWe contacted Prestone, manufacturer of the coolant sold, and they advised as well that no issues would be caused by mixing this coolant into the vehicle’s standard coolant typeWe consider this issue resolved at this time [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer Mr [redacted] was denied a return because the part had been taken out of its sealed packaging, and is therefore not resalable as a new product Our return policy, which is posted in each of our stores and listed online at [redacted] , states: “If you are not completely satisfied with your purchase, return it within days from the date of purchase to any Advance Auto Parts store with the original receiptItems must be in original packaging and in new condition.” Due to the opportunity received, we have reached out to the District Manager, [redacted] , and he has approved a one-time exception and agreed to refund our customer in the form of a store merchandise credit card If Mr [redacted] would please return to the store with the part and his receipt, the General Manager [redacted] will be happy to take care of the returnOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We found a refund back to Mr***’s [redacted] *** ending in *** in amount of $We’re uncertain if Mr [redacted] saw anything different and if so apologize, but the refund was done on 2/19/and we advise 3-business days to processIf the refund reflects less than $we ask Mr [redacted] advise us so we can assist furtherWe also ask for Mr***’s VIN number for his vehicle so we can confirm the part fitment of the oil filter and if needed we will adjust our site and work with the manufacturer of the productOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We apologize to our customer for the inconvenience caused by our marketing emails We are currently investigating why the unsubscribe feature is not working, and to ensure that Mr [redacted] will not receive future communications from us We do see that a 1st level E-Commerce agent unsubscribed Mr [redacted] from receiving promotional emails pertaining to online ordering We also checked and saw that Mr [redacted] has no SpeedPerks account associated with the email address provided.If our customer could provide us with an example of the emails he is receiving, that would help our team with further investigation If he wishes to do so, that email can be forwarded to [redacted] , with reference# [redacted] added to the subject line or email body.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We would be happy to assist, but we need to verify information firstAt this time we’ve been unable to locate a purchase to reviewWe request the Store location the purchase took place and the transaction number on the receipt (should be under bar code and is 2-digits long)Just to make certain our Customer Service number is [redacted] and for this issue type you would choose [redacted] *We also would like to verify this is the number used by Mr [redacted] so we can advise our Customer Service Leadership of a possible issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We found were the previous check mailed but has not been cashed as of yet and show the original address provided is the location it was mailedWe have corrected and sent a new check out and increased the amount to $and apologize for the inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I am glad they found the information in their filesThe bill that I submitted was for $710.00, which I knew they would pay up to $600.00, they need to take into consideration that I paid the wrecker bill, diagnosed the problem, removed the bad engine, I recrated old engine and delivered back to the store, cleaned and installed all external parts to be installed on new engine,replaced the engine along with all filters and fluids that go into a new installationThat is why I am not satisfied with the $that they have offered Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We have included a link for our Price Match Policy belowThe first line of our Policy covers availabilityHere is an excerpt “Advance [redacted] Parts will match the price of any identical or comparable product available the same day at any competitor's store or website”This would mean items out of stock at a competitor would not be available same day and therefore would not be eligible for Price MatchOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis information given to you by [redacted] is incorrectMy vehicle was only on the premises starting Monday morning 9/11/I know this date perfectly because I was supposed to start a new position on this dayI also know that the following Friday is when the car was towedIf I need to get documentation to prove this I willPlease let me know Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the information provided and would like to apologize for the inconvenience our customer received while waiting to receive his rebateReceiving the error provided by Mr [redacted] is not a occurrence for our site and is being looked into furtherThe registered rebate has been verified, and we would like to issue a gift card in the amount of $which will be mailed to the address provided Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed a .ppear below. I have not been contacted by anyone from Advance Auto, Tuesday 12/22/15 I was told by a Manager from [redacted] store to take it to the Advance store on [redacted] rd in [redacted] county. This was wednesday 12/23/15 . The manager was out and the clerk on duty did not even offer to test the battery. After driving my van home I disconnected the battery let set for 3 days reconnected the cables and there was not enough power to turn on the headlights. I plan on buying a battery from [redacted] and needless to say I will never buy another item from Advance auto and I plan on telling everyone I know about my experience with this company. Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have reviewed the online order and apologize that we did not assist in a timelier mannerWe have refunded the amount requested and provided additional for the inconvenienceThe total refund is in the amount of $and will go back to the [redacted] card ending in *** and should take 3-business daysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We have to advise that when it comes to our free service of testing batteries and alternators that we provide this as an attempt to assist customersWe are not and do not claim to be certified mechanics in any capacity which is the reason this service has no charges involvedIf we are unable to assist in identifying the issue with a vehicle, then a vehicle owner may at their discretion, take their vehicle to a certified mechanic for further assistanceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms.... [redacted] . We have been unable to locate any notes indicating a call in about an Oxygen Sensor issue. We also have been unable to locate a receipt for this purchase as well. We request the receipt to be provided and be advised which store the attempt to exchange the part took place at. We then would be happy to try and work out an exchange or refund. If the a refund is needed due to a new purchase then we would also require the new receipt of purchase as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am quite pleased with the resolution offered. I think it is absolutely more than fair. I will await the check's arrival via mail and, when it does, will consider this complaint resolved. Regards, [redacted] ***
Dear Sir or Madame at the Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I will however mention that the part which they have said I will receive for free (the flex fan from order [redacted] ) has had its shipping held and does not appear to be being shipped to meThere has been an additional flex fan shipped to my house, which I expect to receive on 09/14/from order [redacted] for which I have already been charged forSo will this charge be refunded to my bank account for the $or will there be an additional flex fan shipped? I am a little bit confused?Also, in regards to the flex fan and the $gift, please ship any and all items to the address belowIt seems as though there is some confusion as to my shipping address, which is the exact same as my billing address...If you have any questions, please feel free to reach out[redacted] * [redacted] Regards, [redacted] ###-###-####
Thank you for providing us with the opportunity to address the complaint that our customer has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerThe order that was provided would qualify for a $rebate in the form of gift cardThis would be due to the rebate being $maximum, but only $per axle (set of brakes and two rotors) and rebates are gift cards unless otherwise statedI was unable to locate any information provided to us by the customer about this rebate, but the order did qualify during the time it was created for a rebateSome rebates are only available to be done online which would be at the following web address [redacted] I will be happy to create a gift card request and have a $gift card mailed out to the customerIt should ship out on 12/9/and we would advise 7-business days via mailI have also attached a picture of the rebate (from our ad flyer) this purchase qualified for in case there any questionsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Attached you will see an invoice from [redacted] *** less than a mile from the advance auto store in which the issue had occurred This shop was recommended to me by the Store manager, [redacted] If you reference the bottom left comments section of the estimate you will see where it says "bad mega fuse." Although, I had my car towed to the [redacted] Volkswagen dealership in hopes that they could fix my car in a more timely and more efficient fashion, [redacted] initially diagnosed the fuse The service department in [redacted] failed to diagnose the fuse and just recently refunded the $diagnostic fee because of this very reason The [redacted] VW dealership ran a hour overnight diagnostic and was able to recreate the issue of the power loss because the blown main fuse aka "mega fuse" was cutting off power from various electrical components including the alternator So when I left [redacted] to drive my car back to [redacted] , the car was solely running off of the fresh battery charge until it died later the next week I spoke with the service manager, [redacted] in [redacted] and the service manager, [redacted] in [redacted] and they both said, "just because you can still drive your car doesn't mean the fuse want blown." "Driving the car with a blown main fuse is dangerous to you and the electrical system of your car if anything failed or happened requiring the fuse." "A main fuse doesn't just blow for no reason." They have also mentioned that if you would like to speak directly with either of them regarding my issue, then they would be more than happy to do soi believe the documentation I have provided does justice in backing my claim Until advance auto decides a to take responsibility for the issues caused by the improper installation of the battery I purchased, then I will not be satisfied They not only cost me a lot of money, but they also potentially could have caused me to get very hurt if the electrical system failedthis is where I currently stand Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and have requested that store manager [redacted] reach out to Mr [redacted] protocol requires we test a battery as bad before replacing it under warrantyDue to the opportunity received, we will see if General Manager [redacted] can retest the battery; or exchange it anyway as a one time courtesy Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We show where we spoke with Mr [redacted] here concerning this issue, but have nothing that shows the purchase/charge on this side currentlyTo better assist at this time we would need information showing the charges mentionedA receipt would help us locate the charges on our side, but we would also need to validate in overdraft fees in order to assist furtherWe would be willing to speak with Mr [redacted] ’s bank if he’d like or we could accept a statement with confidential information blacked out showing the charges from us and overage fee as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] As we advised previously the General Manager, ***, has contact the dealership and confirmed with them that the antifreeze/coolant sold to Ms [redacted] would not cause any damages to her vehicleIt appears that the whole issue was caused by the misunderstanding that Cruze Chevrolet had concerning the color of the coolant and not being sure of exactly what was used in the vehicleThis would be an issue between Cruze Chevrolet and Ms [redacted] as the part sold again will not damage the vehicleAny charges because of this misunderstanding would not be the fault of Advance Auto PartsWe contacted Prestone, manufacturer of the coolant sold, and they advised as well that no issues would be caused by mixing this coolant into the vehicle’s standard coolant typeWe consider this issue resolved at this time [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer Mr [redacted] was denied a return because the part had been taken out of its sealed packaging, and is therefore not resalable as a new product Our return policy, which is posted in each of our stores and listed online at [redacted] , states: “If you are not completely satisfied with your purchase, return it within days from the date of purchase to any Advance Auto Parts store with the original receiptItems must be in original packaging and in new condition.” Due to the opportunity received, we have reached out to the District Manager, [redacted] , and he has approved a one-time exception and agreed to refund our customer in the form of a store merchandise credit card If Mr [redacted] would please return to the store with the part and his receipt, the General Manager [redacted] will be happy to take care of the returnOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We found a refund back to Mr***’s [redacted] *** ending in *** in amount of $We’re uncertain if Mr [redacted] saw anything different and if so apologize, but the refund was done on 2/19/and we advise 3-business days to processIf the refund reflects less than $we ask Mr [redacted] advise us so we can assist furtherWe also ask for Mr***’s VIN number for his vehicle so we can confirm the part fitment of the oil filter and if needed we will adjust our site and work with the manufacturer of the productOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We apologize to our customer for the inconvenience caused by our marketing emails We are currently investigating why the unsubscribe feature is not working, and to ensure that Mr [redacted] will not receive future communications from us We do see that a 1st level E-Commerce agent unsubscribed Mr [redacted] from receiving promotional emails pertaining to online ordering We also checked and saw that Mr [redacted] has no SpeedPerks account associated with the email address provided.If our customer could provide us with an example of the emails he is receiving, that would help our team with further investigation If he wishes to do so, that email can be forwarded to [redacted] , with reference# [redacted] added to the subject line or email body.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We would be happy to assist, but we need to verify information firstAt this time we’ve been unable to locate a purchase to reviewWe request the Store location the purchase took place and the transaction number on the receipt (should be under bar code and is 2-digits long)Just to make certain our Customer Service number is [redacted] and for this issue type you would choose [redacted] *We also would like to verify this is the number used by Mr [redacted] so we can advise our Customer Service Leadership of a possible issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We found were the previous check mailed but has not been cashed as of yet and show the original address provided is the location it was mailedWe have corrected and sent a new check out and increased the amount to $and apologize for the inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I am glad they found the information in their filesThe bill that I submitted was for $710.00, which I knew they would pay up to $600.00, they need to take into consideration that I paid the wrecker bill, diagnosed the problem, removed the bad engine, I recrated old engine and delivered back to the store, cleaned and installed all external parts to be installed on new engine,replaced the engine along with all filters and fluids that go into a new installationThat is why I am not satisfied with the $that they have offered Regards, [redacted] ***