Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr *** We have reviewed the purchases done at our store location # ***We see where the purchases for shocks did occur, but only see refundedWe contacted the General Manager [redacted] and spoke with him regarding the issueHe recalled Mr [redacted] and the purchase and clearly advised that Mr [redacted] was supposed to pick all the shocks up at once and was confused as to why Mr [redacted] did not get a full refundGeneral Manager [redacted] advised he would be happy to refund the customer for this and would like to apologize if Mr [redacted] came into the storeWe could also send a check from our location for the $owed for the refundWe request that Mr [redacted] please advise which option he would prefer and the store is ready to issue a refund whenever it is convenient for Mr***We would also like to offer a $gift card from our Corporate Office as well if Mr [redacted] would advise the best address to mail a gift card toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and we are unable to find a labor claim for our customer We request that Mr [redacted] provide us the engine serial number so we can better assist in researching this labor claimWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We request to be advised the store location and the time frame this battery was bought in so we can attempt to locate the receipt as well as any store location that may have denied the return recentlyPlease advise if the purchase may have been done under any different phone numbers than providedPlease be advised that our warranty does state that the receipt is required and that without a receipt it will be exchanged at store discretionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have been unable to locate any purchase made under the name and numbers providedIf Mr [redacted] can provide a specific store location he would like to work with we can attempt to see if the Store Management would be willing to assistAll exchanges must be accompanied by a receipt and it is a customer’s responsibility to maintain these recordsAdvance Auto Parts does keep these records available for up to two years as a courtesyAny exchanges with or without receipt are up to store discretionWe have included below an excerpt from our warranty policy and a link displaying the information providedWe would be happy to attempt to assist and look forward to a response back from Mr [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Advance Auto Parts Limited Warranty Policy General Limited Warranty Period and Applicability The warranty period is days from your date of purchase or any longer warranty period that may be printed on your original sales receiptDuring the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under use and service after proper installationSimply return the part along with your original sales receipt to any Advance Auto Parts storeYou must be the original purchaser of the part and still own the vehicle on which it was installedThis warranty is not transferrableReplacement parts are warranted for days from the date of exchange or the remainder of the warranty period on the original part, whichever is longerRefunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within days from the original date of purchaseRefunds will be issued in accordance with our Refund Policy
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to review this further with TREAdvance Auto Parts does reserve the right to limit returns at any time for any reason, but we would like to know more about this issue as it sounds like Mr [redacted] should not have been denied based on his informationWe would need the receipt provided at time of denial to proceed furtherPlease attach that here, email to [redacted] , or fax to [redacted] We will request the District Manager contact Mr [redacted] back once we receive the receipt so we can look into this for the District Manager prior to the callOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have spoken with the general manager at store *** his name is ***, and made him aware of the situation [redacted] will be speaking with his team regarding personal phone usage as well as having order's ready in a timely mannerFurthermore, we have submitted all information regarding the instance to the store's district manager, vice president of operations, and regional vice presidentI have requested the approval from the district manager to have a check issued in the amount of $to cover all costs due to the team member errorWe may request follow up information and receipts depending upon the district managers response to the request, such as receipt of the Uber trips and receipt of the repurchase with the competitorAs far as the return of the incorrect brake pads, the customer can certainly bring the brake pads back to the store for a full refund on the item's as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused [redacted] [redacted] We have to advise that at this time we will be unable to assist furtherThe manufacturer is the one responsible for inspecting and reviewing all claims and they have provided the feedback to the CustomerWe have attached this information to show their findings and their denial of the claimAny further requests need to be directed towards the manufacturer ( [redacted] ***) at phone # [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was very satisfied how promptly Advanced Auto resolved this issue Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe do normally require parts to be in new condition, and in original packaging to issue a refund Due to the opportunity received, we have partnered with the District and store manager of store [redacted] to refund the parts in question Mr [redacted] need simply ask for store manager [redacted] , who will be happy to take care of the refund for him Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We’d like to review this information and gather more to attempt to assistIf Mr [redacted] would please advise the location the battery was purchased, which location/who he spoke with, and the motorcycle’s make/modelMotorcycle batteries will have short lives if not properly maintained, but as we mentioned we would simply like to gather more information firstOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Since Advance Auto refuses to reimburse us for the money that we are owed due to their negligence, we will proceed with our other legal options Regards, Attorney [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer Due to the opportunity received, we are mailing Mr [redacted] a $check to the address providedOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe have spoken our District Leader, ***, and he has informed us that his store manager, ***, has requested invoices, pictures of the damage, and/or estimates of repair from Mr*** DM [redacted] stated that once the invoices and photos are received; and if they determine that the TM in question may have caused any type of damage, they will work with our customer to reach a resolutionWe ask that Mr [redacted] contact [redacted] at his earliest convenience so we can attempt to work towards a suitable resolution [redacted] can be reached at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedBased on the information provided, we were able to find Mr [redacted] ’s online order placed on 1/23/ We see the order was refunded for the full amount on 1/29/back to his purchasing [redacted] account We were unable to find any other in store purchase of the same thermostat for Mr [redacted] We also have spoken to our district leader, ***, regarding our customer’s opportunity He will be using the experience as a coaching opportunity within his store Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer regarding this rebateWe have verified Mr**’s transaction with the rebate offered and we would like to issue a gift card in the amount of $which will be mailed to the address provided We ask that our customer please allow 7-business days for processing Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and have engaged our insurance company, [redacted] They should be getting in touch with our customer as soon as possibleAt this time any further updates must come through [redacted] ***, as they will be handling this for Advance going forwardIf Mr [redacted] would like to contact [redacted] they can be reached at ###-###-#### Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In regards to the complaint that Mr [redacted] has filed we would like to respond further With Mr [redacted] not being the original purchaser of the engine; we are already going above and beyond our warranty policy by issuing the $check Based on the Mitchel labor guide for the book time of the job; multiplied times $per hour, our offer of the $ check will be final Thank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr *** We have reviewed the purchases done at our store location # ***We see where the purchases for shocks did occur, but only see refundedWe contacted the General Manager [redacted] and spoke with him regarding the issueHe recalled Mr [redacted] and the purchase and clearly advised that Mr [redacted] was supposed to pick all the shocks up at once and was confused as to why Mr [redacted] did not get a full refundGeneral Manager [redacted] advised he would be happy to refund the customer for this and would like to apologize if Mr [redacted] came into the storeWe could also send a check from our location for the $owed for the refundWe request that Mr [redacted] please advise which option he would prefer and the store is ready to issue a refund whenever it is convenient for Mr***We would also like to offer a $gift card from our Corporate Office as well if Mr [redacted] would advise the best address to mail a gift card toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and we are unable to find a labor claim for our customer We request that Mr [redacted] provide us the engine serial number so we can better assist in researching this labor claimWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We request to be advised the store location and the time frame this battery was bought in so we can attempt to locate the receipt as well as any store location that may have denied the return recentlyPlease advise if the purchase may have been done under any different phone numbers than providedPlease be advised that our warranty does state that the receipt is required and that without a receipt it will be exchanged at store discretionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have been unable to locate any purchase made under the name and numbers providedIf Mr [redacted] can provide a specific store location he would like to work with we can attempt to see if the Store Management would be willing to assistAll exchanges must be accompanied by a receipt and it is a customer’s responsibility to maintain these recordsAdvance Auto Parts does keep these records available for up to two years as a courtesyAny exchanges with or without receipt are up to store discretionWe have included below an excerpt from our warranty policy and a link displaying the information providedWe would be happy to attempt to assist and look forward to a response back from Mr [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Advance Auto Parts Limited Warranty Policy General Limited Warranty Period and Applicability The warranty period is days from your date of purchase or any longer warranty period that may be printed on your original sales receiptDuring the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under use and service after proper installationSimply return the part along with your original sales receipt to any Advance Auto Parts storeYou must be the original purchaser of the part and still own the vehicle on which it was installedThis warranty is not transferrableReplacement parts are warranted for days from the date of exchange or the remainder of the warranty period on the original part, whichever is longerRefunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within days from the original date of purchaseRefunds will be issued in accordance with our Refund Policy
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to review this further with TREAdvance Auto Parts does reserve the right to limit returns at any time for any reason, but we would like to know more about this issue as it sounds like Mr [redacted] should not have been denied based on his informationWe would need the receipt provided at time of denial to proceed furtherPlease attach that here, email to [redacted] , or fax to [redacted] We will request the District Manager contact Mr [redacted] back once we receive the receipt so we can look into this for the District Manager prior to the callOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have spoken with the general manager at store *** his name is ***, and made him aware of the situation [redacted] will be speaking with his team regarding personal phone usage as well as having order's ready in a timely mannerFurthermore, we have submitted all information regarding the instance to the store's district manager, vice president of operations, and regional vice presidentI have requested the approval from the district manager to have a check issued in the amount of $to cover all costs due to the team member errorWe may request follow up information and receipts depending upon the district managers response to the request, such as receipt of the Uber trips and receipt of the repurchase with the competitorAs far as the return of the incorrect brake pads, the customer can certainly bring the brake pads back to the store for a full refund on the item's as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused [redacted] [redacted] We have to advise that at this time we will be unable to assist furtherThe manufacturer is the one responsible for inspecting and reviewing all claims and they have provided the feedback to the CustomerWe have attached this information to show their findings and their denial of the claimAny further requests need to be directed towards the manufacturer ( [redacted] ***) at phone # [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was very satisfied how promptly Advanced Auto resolved this issue Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe do normally require parts to be in new condition, and in original packaging to issue a refund Due to the opportunity received, we have partnered with the District and store manager of store [redacted] to refund the parts in question Mr [redacted] need simply ask for store manager [redacted] , who will be happy to take care of the refund for him Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We’d like to review this information and gather more to attempt to assistIf Mr [redacted] would please advise the location the battery was purchased, which location/who he spoke with, and the motorcycle’s make/modelMotorcycle batteries will have short lives if not properly maintained, but as we mentioned we would simply like to gather more information firstOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Since Advance Auto refuses to reimburse us for the money that we are owed due to their negligence, we will proceed with our other legal options Regards, Attorney [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer Due to the opportunity received, we are mailing Mr [redacted] a $check to the address providedOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe have spoken our District Leader, ***, and he has informed us that his store manager, ***, has requested invoices, pictures of the damage, and/or estimates of repair from Mr*** DM [redacted] stated that once the invoices and photos are received; and if they determine that the TM in question may have caused any type of damage, they will work with our customer to reach a resolutionWe ask that Mr [redacted] contact [redacted] at his earliest convenience so we can attempt to work towards a suitable resolution [redacted] can be reached at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedBased on the information provided, we were able to find Mr [redacted] ’s online order placed on 1/23/ We see the order was refunded for the full amount on 1/29/back to his purchasing [redacted] account We were unable to find any other in store purchase of the same thermostat for Mr [redacted] We also have spoken to our district leader, ***, regarding our customer’s opportunity He will be using the experience as a coaching opportunity within his store Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer regarding this rebateWe have verified Mr**’s transaction with the rebate offered and we would like to issue a gift card in the amount of $which will be mailed to the address provided We ask that our customer please allow 7-business days for processing Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and have engaged our insurance company, [redacted] They should be getting in touch with our customer as soon as possibleAt this time any further updates must come through [redacted] ***, as they will be handling this for Advance going forwardIf Mr [redacted] would like to contact [redacted] they can be reached at ###-###-#### Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In regards to the complaint that Mr [redacted] has filed we would like to respond further With Mr [redacted] not being the original purchaser of the engine; we are already going above and beyond our warranty policy by issuing the $check Based on the Mitchel labor guide for the book time of the job; multiplied times $per hour, our offer of the $ check will be final Thank you for allowing us to respond