I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] Please be advised that all batteries are required to test as defective before a replacement is providedThere are many parts to a vehicle that would cause a starting issue, and if the battery tests fine there is a possibility it could be other components of the vehicle especially since multiple batteries have failed in the vehicleWe ask that Mr [redacted] take his battery that is causing him trouble to a certified mechanicIf the battery tests as defective then we will be willing to reimburse the cost of the batteryWe need this information so we can determine the cause of the issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms***We will need the original and new receipts of purchase for these batteries to help furtherOnce received we will work with our Field Leadership Team to find a resolution for Ms***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would be happy to assist with looking into this furtherWe do ask for further clarification on the purchase however, as it will impact how we proceed from hereWe would need to know if the purchase was made directly by the customer, or indirectly, through the garage ( [redacted] ***)If the purchase was made by the customer themselves, we could move forward with assisting the customer with their refundIf the garage made the purchase and then charged the customer for the part, we would be unable to assist and ask the customer work with the garage to inquire about the refundOur reason being on this, the warranty on a part is held directly by the purchaser of the part, if the garage was the purchaser we would need to work with the commercial account owner over the garage.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We have spoken with the District Manager over the area, ***, and she has left a message for our customer We will be refunding the brake pad purchase We would like to ask Mr [redacted] to visit his local store at [redacted] **and the General Manager [redacted] will take care of the refund Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am accepting the $gift card card mailed from the corporate officeHowever, I still stand behind my request to get a full refund of the order placed as well Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , I will supply this information, I have to scan these documents inI can do this sometime todayI have to run and use a scanner at work later today.The Location is [redacted] ***Receipt Store #*** It says Transaction # [redacted] on 5/1/18:09: - I will scan this in todayThe dealer receipt - I will have scanned in today as well Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We will be happy to work with the Field Leadership Team above the store concerning this issueAt this time we do believe that this was an error, but again will have this issue addressedWe appreciate Mr [redacted] bringing this to our attentionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this response as [redacted] is adamant that A.Ais responsible for all cost's related to warrantiesThey have 100% refused any accountability stating they do not pay one dime towards warranty issuesAgain this is an example of the ever frustrating hear say I have received back and forthThe finding in the report indicates the spring is damagedThe certified mechanics are telling me this defective part is what caused the failureI have not been offered any sort of resolution and [redacted] has been more than unresponsivePlease also explain why A.Awebsite list's this part as a [redacted] *** part however the manufacturer is [redacted] based in Illand the parts say made in China?! My attorney will be in touchThis is truly criminal and the fact that A.Ahas not offered the slightest resolution is disturbing and disappointing at the minimumbr /> Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My [redacted] card did not make up a charge of $to Advance Auto Parts store # [redacted] on Dec 21st, on its own [redacted] was there at the time of purchase and remembers it because he remembered the jeep and tried to tell me they had not made a two wire alternator since the 70's (they have) They can easily confirm this with [redacted] if their computer system is unable to track purchases
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.But, as I don't believe I provided an address, if they would be so kind as to send the cheque to: [redacted] ***, [redacted] Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and would like to apologize for the inconvenience our customer has experiencedWe would like to offer Mr [redacted] a $check for the inconvenience he experiencedShould Mr [redacted] accept, please let us know Thank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I misguided the fluid type it was dot not my apologies plus I still have the fluid and parts from [redacted] have in records any more information I have regarded this is from mechanics , I apologize for mis-type
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We have spoken with the General Manager, [redacted] , and she has reached out to Mr [redacted] Our customer returned to the store on 9-26- and received a full refund for the brake pads and shoes We have also reached out to the District Manager, ***, to ensure that the customer service concerns are addressed with all Team Members involved Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Corporate Office can mail refund ($64.11) to: [redacted] *** Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, when I returned the part with the slip I inadvertently left the part on the counter, when I returned the next day they said they threw it out and I was out of luck! Originally they said they do not accept packaged parts for return or store credit! What they said in the statement does not match what actually happened! If I had known they sold defective parts, with no recourse, I would have gone to ***! Thank you, when I filled out your information, I could not find my reading glasses and I apologize Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms *** We have found a Labor Reimbursement claim that was on going under the name of [redacted] for the same order # [redacted] We show what the original install, but no estimate or new invoice showing an issue is taking place currentlyPlease be aware that the warranty for this Alternator is Limited Lifetime and that no Labor Reimbursement is offered under thisWe have included a link below as well as an excerpt showing this informationIf Ms [redacted] can submit an invoice or estimate showing that the Alternator was defective then we would be willing to offer a $refund on the original online order which is half of the Alternator’s cost as a one time courtesyOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
We’ve received a response from our Field Leadership Team and wanted to provide the most up to date informationTwo of our Store Team Members that interacted with Mr [redacted] confirmed that he had been advised that his battery tested goodWe confirmed that since our test results returned a good battery we would not be able to exchange the battery At that point Mr [redacted] stated that he had already visited four other store locations all of which denied the exchange as wellAt that point our Team Members attempted to educate Mr [redacted] of other possible issues which would cause his vehicle to not startBoth Store Team Members that last interacted with Mr [redacted] advised he became irate to the extent that our Team Members safety was questions and Mr [redacted] had to asked to leave out store locationSoon after leaving the store Mr [redacted] then waited outside of the store location for some time as the Team Members closed the storeEventually, Mr [redacted] left the property and our Team Members were able to safely leave for the dayAt this we are upholding our Store’s decision to deny the warranty exchange
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Advanced auto advertises to place your order and pick it up in minutes if the parts are listed as in stock at the store I did what it said They do not advertise anything about a 24-48-72-whatever hour etc hold Then after this weird scenario happened to me, the charge had already showed up as a pending charge on my credit card before I called their help line They wouldn't give me the parts They already had my money and wouldn't credit the money back for 24-hours I'm not calling the store to cancel this order - I called the Revdex.com I told the Advanced auto supervisor on the helpline to return the parts & I won't use there $perk because I won't use them ever again They need to change their policy or advertise that the order may be held up for whatever reason they are holding it uo Go to their website and check it out foryourself it reads:BUY ONLINE, PICK UP IN-STORE IN MINUTES*follow the notes on the screen - no notes about these holds Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] Please be advised that all batteries are required to test as defective before a replacement is providedThere are many parts to a vehicle that would cause a starting issue, and if the battery tests fine there is a possibility it could be other components of the vehicle especially since multiple batteries have failed in the vehicleWe ask that Mr [redacted] take his battery that is causing him trouble to a certified mechanicIf the battery tests as defective then we will be willing to reimburse the cost of the batteryWe need this information so we can determine the cause of the issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms***We will need the original and new receipts of purchase for these batteries to help furtherOnce received we will work with our Field Leadership Team to find a resolution for Ms***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would be happy to assist with looking into this furtherWe do ask for further clarification on the purchase however, as it will impact how we proceed from hereWe would need to know if the purchase was made directly by the customer, or indirectly, through the garage ( [redacted] ***)If the purchase was made by the customer themselves, we could move forward with assisting the customer with their refundIf the garage made the purchase and then charged the customer for the part, we would be unable to assist and ask the customer work with the garage to inquire about the refundOur reason being on this, the warranty on a part is held directly by the purchaser of the part, if the garage was the purchaser we would need to work with the commercial account owner over the garage.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We have spoken with the District Manager over the area, ***, and she has left a message for our customer We will be refunding the brake pad purchase We would like to ask Mr [redacted] to visit his local store at [redacted] **and the General Manager [redacted] will take care of the refund Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am accepting the $gift card card mailed from the corporate officeHowever, I still stand behind my request to get a full refund of the order placed as well Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , I will supply this information, I have to scan these documents inI can do this sometime todayI have to run and use a scanner at work later today.The Location is [redacted] ***Receipt Store #*** It says Transaction # [redacted] on 5/1/18:09: - I will scan this in todayThe dealer receipt - I will have scanned in today as well Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We will be happy to work with the Field Leadership Team above the store concerning this issueAt this time we do believe that this was an error, but again will have this issue addressedWe appreciate Mr [redacted] bringing this to our attentionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this response as [redacted] is adamant that A.Ais responsible for all cost's related to warrantiesThey have 100% refused any accountability stating they do not pay one dime towards warranty issuesAgain this is an example of the ever frustrating hear say I have received back and forthThe finding in the report indicates the spring is damagedThe certified mechanics are telling me this defective part is what caused the failureI have not been offered any sort of resolution and [redacted] has been more than unresponsivePlease also explain why A.Awebsite list's this part as a [redacted] *** part however the manufacturer is [redacted] based in Illand the parts say made in China?! My attorney will be in touchThis is truly criminal and the fact that A.Ahas not offered the slightest resolution is disturbing and disappointing at the minimumbr /> Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My [redacted] card did not make up a charge of $to Advance Auto Parts store # [redacted] on Dec 21st, on its own [redacted] was there at the time of purchase and remembers it because he remembered the jeep and tried to tell me they had not made a two wire alternator since the 70's (they have) They can easily confirm this with [redacted] if their computer system is unable to track purchases
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.But, as I don't believe I provided an address, if they would be so kind as to send the cheque to: [redacted] ***, [redacted] Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and would like to apologize for the inconvenience our customer has experiencedWe would like to offer Mr [redacted] a $check for the inconvenience he experiencedShould Mr [redacted] accept, please let us know Thank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I misguided the fluid type it was dot not my apologies plus I still have the fluid and parts from [redacted] have in records any more information I have regarded this is from mechanics , I apologize for mis-type
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We have spoken with the General Manager, [redacted] , and she has reached out to Mr [redacted] Our customer returned to the store on 9-26- and received a full refund for the brake pads and shoes We have also reached out to the District Manager, ***, to ensure that the customer service concerns are addressed with all Team Members involved Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Corporate Office can mail refund ($64.11) to: [redacted] *** Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, when I returned the part with the slip I inadvertently left the part on the counter, when I returned the next day they said they threw it out and I was out of luck! Originally they said they do not accept packaged parts for return or store credit! What they said in the statement does not match what actually happened! If I had known they sold defective parts, with no recourse, I would have gone to ***! Thank you, when I filled out your information, I could not find my reading glasses and I apologize Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms *** We have found a Labor Reimbursement claim that was on going under the name of [redacted] for the same order # [redacted] We show what the original install, but no estimate or new invoice showing an issue is taking place currentlyPlease be aware that the warranty for this Alternator is Limited Lifetime and that no Labor Reimbursement is offered under thisWe have included a link below as well as an excerpt showing this informationIf Ms [redacted] can submit an invoice or estimate showing that the Alternator was defective then we would be willing to offer a $refund on the original online order which is half of the Alternator’s cost as a one time courtesyOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
We’ve received a response from our Field Leadership Team and wanted to provide the most up to date informationTwo of our Store Team Members that interacted with Mr [redacted] confirmed that he had been advised that his battery tested goodWe confirmed that since our test results returned a good battery we would not be able to exchange the battery At that point Mr [redacted] stated that he had already visited four other store locations all of which denied the exchange as wellAt that point our Team Members attempted to educate Mr [redacted] of other possible issues which would cause his vehicle to not startBoth Store Team Members that last interacted with Mr [redacted] advised he became irate to the extent that our Team Members safety was questions and Mr [redacted] had to asked to leave out store locationSoon after leaving the store Mr [redacted] then waited outside of the store location for some time as the Team Members closed the storeEventually, Mr [redacted] left the property and our Team Members were able to safely leave for the dayAt this we are upholding our Store’s decision to deny the warranty exchange
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Advanced auto advertises to place your order and pick it up in minutes if the parts are listed as in stock at the store I did what it said They do not advertise anything about a 24-48-72-whatever hour etc hold Then after this weird scenario happened to me, the charge had already showed up as a pending charge on my credit card before I called their help line They wouldn't give me the parts They already had my money and wouldn't credit the money back for 24-hours I'm not calling the store to cancel this order - I called the Revdex.com I told the Advanced auto supervisor on the helpline to return the parts & I won't use there $perk because I won't use them ever again They need to change their policy or advertise that the order may be held up for whatever reason they are holding it uo Go to their website and check it out foryourself it reads:BUY ONLINE, PICK UP IN-STORE IN MINUTES*follow the notes on the screen - no notes about these holds Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]