I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer At this time, our online and in-store systems are not linked, thus creating the situations to which our customer is referring Our current procedure does automatically refund a customer when a part is returned from an online order and the customer would then need to place a new order or purchase the part in-store We have recently updated our policy to include price-matching when doing an online defective exchange We have spoken with our customer’s local store and confirmed that they will match the online discount prices for a defective warranty exchange We are currently working to integrate our systems and have escalated our customer’s concerns regarding the defective exchange process Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We’d be happy to issue a refund, but would need to confirm purchase information as we could not with the information providedPlease advise whether purchase was done online or in store and provide name and number used to make purchase or attach receipt hereThe receipt may also be sent via fax to [redacted] or email [redacted] and please include reference number [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have removed Mr [redacted] from the Speed Perks’ email listWe have also shared this feedback with the Team over the reward program and apologize for the difficulty in reaching usPlease be advised that removal/cancellation may be done at SpeedPerks.com as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr ***We would be happy to look into this issue furtherWe request the year, make, and model, and engine size of the vehicleWe request all this information so we can verify if there is an issue and we’ll assist further upon review Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My lawyer was able to contact the local Advance Auto and they fully reimbursed me the $since we were about to file the law suitSadly, their corporate office was not smart enough to resolve the issue Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We have reviewed and see an issue with the order as wellWe will have this online order refunded in the amount of $to the [redacted] card ending in ***We have issued two $off $Speed Perk coupons to Mr [redacted] and the refund should show in 3-business daysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] It appears there are Advance Auto Parts in the [redacted] ** and we’d like to verify which of these stores was involved in this issue, we did find only one [redacted] Once we have both store locations we will contact the Field Leadership Team to work with them regarding this exchange complaint and see what options we have to assistPlease be advised that as Ms [redacted] stated that Limited Lifetime Warranty does not cover manufacturer defects and that it is a customer’s responsibilities to understand the warrantyOur Warranty is available in store, online, and upon request and we are happy to explain the details if requestedPlease see a link below for our warrantyWe appreciate the feedback and will make certain this is reviewedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] Each part has a different life time expectancy based upon the potential mileage it will functionIn the case of a starter we would expect it to last a number of years longer than twoIf Mr [redacted] can provide an original receipt and if repurchased a new receipt then we would be happy to assist with a refund upon review of the receiptsWe will also make sure to work with the store location visited to correct this issue going forwardAny potential refund would be done via check and be mailed from our Corporate Headquarters Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The locations I am referring to is in [redacted] ***)..thank you
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have spoken with our District Manager, ***, concerning this issueThe District Manager advised that the parts the customer received were in fact all the correct part, but the item’s color was different on a few as the processing from the manufacturer had changed recentlyMr [redacted] was offered to have the parts swapped for a full set all the same color to ensure that he received what he needed, but he declinedThe District Manager further offered a full refund to a Merchandise Card as electrical parts are non-returnable according to our Return Policy, link belowThe District Manager further informed us that Mr [redacted] also declined this offer and when asked why Mr [redacted] stated he did not need the coils he bought as the spark plugs were causing the vehicle’s issuesAt this time our offer stands for Mr [redacted] and he is free to contact the District Manager back or advise us further here and we can ensure he gets the Merchandise Credit CardOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We see where we spoke with Mr [redacted] previously and did advise that per our Return Policy that we would be unable to accept the return due to its used appearance according to our StoreThe Store was willing to refund the item with a Merchant Credit Card as a one-time courtesy We have provided a link below to our Return Policy as wellWe will be unable to assist beyond this and the Store at [redacted] *** is prepared to provide the Merchant Credit CardIf any issues please contact us at [redacted] and provide your reference # [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the response from Mr [redacted] Again, we apologize for the inconvenience this has caused himAt this time we have had the order cancelled for Mr [redacted] We have also provided the link for the FAQ page below which does state “You will receive an email confirmation when the store has been notified of your orderYou can pick up your order minutes after you've received the email confirmationThis 30-minute pick up time applies to in-stock items only, and for orders received during store hours.” In instances of payment review, the customer would not receive the confirmation order email until the order came out of the payment review statusOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us knowhttp://shop.advanceautoparts.com/o/instorepickup
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We have searched our records and located the information from when Mr [redacted] contacted our Customer Care Department We reached out to the General and District Managers over his area, and have been informed by the District Manager that our customer’s wife has returned to the store and received a new battery Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have mailed out check and it should be arriving shortly or should have arrived alreadyWe apologize for any inconveniences and request we be advised if it arrives shortly and if not we will make a different arrangement for the customer Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Mr [redacted] has filed we would like to respond further As a gesture of good will and as a one-time courtesy, we would like to refund the remainder of online order [redacted] in the amount of $ We will be processing this refund today, 11/12/15, and he can be expecting that amount back to his purchasing [redacted] card in 1-business days Thank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was seeking and offered a refund for all of the defective coils I purchasedWhen I went in the store to make the return the associate would only allow me to return the coils I still had receipts forI still need to return the remaining and he said he would not be able to do so without word from corporate Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer At this time, our online and in-store systems are not linked, thus creating the situations to which our customer is referring Our current procedure does automatically refund a customer when a part is returned from an online order and the customer would then need to place a new order or purchase the part in-store We have recently updated our policy to include price-matching when doing an online defective exchange We have spoken with our customer’s local store and confirmed that they will match the online discount prices for a defective warranty exchange We are currently working to integrate our systems and have escalated our customer’s concerns regarding the defective exchange process Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We’d be happy to issue a refund, but would need to confirm purchase information as we could not with the information providedPlease advise whether purchase was done online or in store and provide name and number used to make purchase or attach receipt hereThe receipt may also be sent via fax to [redacted] or email [redacted] and please include reference number [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have removed Mr [redacted] from the Speed Perks’ email listWe have also shared this feedback with the Team over the reward program and apologize for the difficulty in reaching usPlease be advised that removal/cancellation may be done at SpeedPerks.com as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr ***We would be happy to look into this issue furtherWe request the year, make, and model, and engine size of the vehicleWe request all this information so we can verify if there is an issue and we’ll assist further upon review Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My lawyer was able to contact the local Advance Auto and they fully reimbursed me the $since we were about to file the law suitSadly, their corporate office was not smart enough to resolve the issue Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We have reviewed and see an issue with the order as wellWe will have this online order refunded in the amount of $to the [redacted] card ending in ***We have issued two $off $Speed Perk coupons to Mr [redacted] and the refund should show in 3-business daysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] It appears there are Advance Auto Parts in the [redacted] ** and we’d like to verify which of these stores was involved in this issue, we did find only one [redacted] Once we have both store locations we will contact the Field Leadership Team to work with them regarding this exchange complaint and see what options we have to assistPlease be advised that as Ms [redacted] stated that Limited Lifetime Warranty does not cover manufacturer defects and that it is a customer’s responsibilities to understand the warrantyOur Warranty is available in store, online, and upon request and we are happy to explain the details if requestedPlease see a link below for our warrantyWe appreciate the feedback and will make certain this is reviewedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] Each part has a different life time expectancy based upon the potential mileage it will functionIn the case of a starter we would expect it to last a number of years longer than twoIf Mr [redacted] can provide an original receipt and if repurchased a new receipt then we would be happy to assist with a refund upon review of the receiptsWe will also make sure to work with the store location visited to correct this issue going forwardAny potential refund would be done via check and be mailed from our Corporate Headquarters Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The locations I am referring to is in [redacted] ***)..thank you
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have spoken with our District Manager, ***, concerning this issueThe District Manager advised that the parts the customer received were in fact all the correct part, but the item’s color was different on a few as the processing from the manufacturer had changed recentlyMr [redacted] was offered to have the parts swapped for a full set all the same color to ensure that he received what he needed, but he declinedThe District Manager further offered a full refund to a Merchandise Card as electrical parts are non-returnable according to our Return Policy, link belowThe District Manager further informed us that Mr [redacted] also declined this offer and when asked why Mr [redacted] stated he did not need the coils he bought as the spark plugs were causing the vehicle’s issuesAt this time our offer stands for Mr [redacted] and he is free to contact the District Manager back or advise us further here and we can ensure he gets the Merchandise Credit CardOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We see where we spoke with Mr [redacted] previously and did advise that per our Return Policy that we would be unable to accept the return due to its used appearance according to our StoreThe Store was willing to refund the item with a Merchant Credit Card as a one-time courtesy We have provided a link below to our Return Policy as wellWe will be unable to assist beyond this and the Store at [redacted] *** is prepared to provide the Merchant Credit CardIf any issues please contact us at [redacted] and provide your reference # [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the response from Mr [redacted] Again, we apologize for the inconvenience this has caused himAt this time we have had the order cancelled for Mr [redacted] We have also provided the link for the FAQ page below which does state “You will receive an email confirmation when the store has been notified of your orderYou can pick up your order minutes after you've received the email confirmationThis 30-minute pick up time applies to in-stock items only, and for orders received during store hours.” In instances of payment review, the customer would not receive the confirmation order email until the order came out of the payment review statusOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us knowhttp://shop.advanceautoparts.com/o/instorepickup
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We have searched our records and located the information from when Mr [redacted] contacted our Customer Care Department We reached out to the General and District Managers over his area, and have been informed by the District Manager that our customer’s wife has returned to the store and received a new battery Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have mailed out check and it should be arriving shortly or should have arrived alreadyWe apologize for any inconveniences and request we be advised if it arrives shortly and if not we will make a different arrangement for the customer Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
*** [redacted] Regards, [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond further As a gesture of good will and as a one-time courtesy, we would like to refund the remainder of online order [redacted] in the amount of $ We will be processing this refund today, 11/12/15, and he can be expecting that amount back to his purchasing [redacted] card in 1-business days Thank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was seeking and offered a refund for all of the defective coils I purchasedWhen I went in the store to make the return the associate would only allow me to return the coils I still had receipts forI still need to return the remaining and he said he would not be able to do so without word from corporate Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]