Thank you for providing us with the opportunity to address the complaint that our Customer has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has causedWe’d be happy to look into this, but we’ll need the exact store location this took place atWe appreciate the feedback about this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have found previous communications between the customer and our customer care department where the store's leadership team was informed of the issue and attempted to reach out to the customer multiple times with no successThe general manager at the store, ***, is happy to offer a full refund to the customer, but asks the customer contact them at phone number [redacted] to work out further details to assist with the returnOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have... reached out to the district manager over this store to address the training opportunity. Due to the opportunity received, we reached out to Mr. [redacted] and will be mailing him a $31 gift card to the address we discussed.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The man at the store has tried to change to the narrativeThe local man who looked into the complaint bought into the narrative of the man at the storeI pointed out to him that the sales person told my brother that he had sold the partPutting a piece of paper on a box and claiming that was my order was not acceptablePlease understand that to accept this new narrative would mean that the lady who put in the order did it incorrectlyWe watched her put in the orderShe did it correctlyThe only other choice would be that the people in the warehouse who boxed the part did it incorrectlyI'm not buying that eitherI chose to move on by seeking the assistance of another dealer and getting my car fixedI have chosen to close this matter by making certain that I do not purchase anything else from this particular store Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We spoke with our General Manager, [redacted] , at the primary Advance Auto Parts store location we show for [redacted] , but he was not familiar with the issueWe request that he advise the exact store location he has been dealing with and we’ll be happy to review furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations Due to the opportunity received, we have issued a check for $that we will mail to the name and address provided Mrs [redacted] can be expecting the check in 10-business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have found where Mr [redacted] had contacted previously and the Labor Reimbursement claim was deniedPlease be advised that our Limited Lifetime Warranty is only for the exchange of the part and does not include anything other type of refund/reimbursement We have included a link to our Warranty Policy and an excerpt from it showing the information we have advisedHowever we further reviewed the information and would be willing to offer, as a onetime goodwill gesture, a check in the amount of $That amount would be specifically half the cost of work done by Honda plus the cost of the part from Advance Auto PartsIf this is acceptable to Mr [redacted] then we request that he provide a mailing address he would wish a check for that amount be sent toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We show that the online order # [redacted] has been refunded and we could not locate any new purchases from Advance Auto Parts for these axlesLabor is not something that is covered under our warranty, but if Ms [redacted] would submit any new receipts of purchase and the install invoices then we can review and see if we have any options to assistWe have included below a link to our warranty and an excerpt showing labor is not coveredOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meSince, they say I will receive my rebate, that’s all I can ask from them to honor the rebate This will satisfy my original complaint Thank You for your assistance in this matter
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I finally got them to refund my money after having to come to the store, be given directions to go home and call for a solution, then having to go back to the storeI regret the day I ever went to their websiteThe website said that part was the correct part for my car but it was notThis caused me so much hassle and took so much of my timeI finally figured out that they do not know what they are talking about and still did not get my partI just got my refund in the store after being told on the phone that even though they do not know why the system is showing the wrong part and basically acknowledging their mistake that I would still not even get a refundThis was the worst experience I have ever had with any auto part storeMy lost time can not be made upAt least the cashier felt bad for me and gave me my money backAs for the response, no effort was made at all to resolve any issueWorst business ever Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action did not resolve my complaint. For your reference, details of the offer I reviewed appear below. I contacted Advanced Auto Parts insurance for a second review as recommended in their response, which they completed without reviewing photos, videos, or speaking to a designated representative from the organization where the incident occurred which is their primary customer in [redacted] Motor Cars, [redacted] MN. I look forward to hearing from you on your advice for next steps, [redacted] - [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The store managers response was that he called me and asked me how he could make this rightI told him I wanted a refund for the batteryIn total, wee pasted about hours of our time due to their neglect and policiesI think that is a reasonable requestHe then told me he would call me back and never didHis name was ***Hope that helpsThanks [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We were unable to locate a purchase at that store location, but can advise that after about two weeks it is very likely that the part is unavailable if provided to the store location and shipped back to a manufacturerThe next issue would be the time frame of this incident having occurred on or around 2/14/and we would have difficult time verifying information with Store # [redacted] after this much has passedWe request a receipt showing purchase or verification that this information provided is accurate due to this having taken place over a year agoThis will help us so we can attempt to investigate further Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Provide details of why you are not satisfied with this resoluTion I was never able to speak to the manager I was told their was not one available I was never offered a refund by the store I just want my money back the garage handle the return of the wrong parts because the only manager working was the commercial account manager I will be persuing a lawyer if my money is not returned to me or a store credit is done and I had mad another purchase that day which was also apart of this complaint Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Furthermore, [redacted] is my significant other but I never gave permission for the refundHis name is there because he usually deals with them for me
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer received while trying to claim their rebateWe have verified the three purchases; however the promotion did indicate $per axle Mr [redacted] has two $rebate gift cards being processed through our rebate center per the tracking numbers he provided Since he did make a total of three purchases, as a gesture of good will we are issuing an additional $as a one-time courtesy.Details of the rebate offer in question from last month are below: [redacted] Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Gold Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Purchase by: August 31, Redeem by: September 30, Details of rebate payment type from our rebate FAQ page below: [redacted] Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer received while trying to submit their rebateWe have verified the purchase of the two rotors and platinum brake pads in question We will issue a gift card in the amount of $(since brakes and rotors for only one axle were purchased,) which will be mailed to the address provided Please allow 7-business days for processingThis gift card can be used in any of our store locationsDetails of the rebate offer in question are below: [redacted] Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Platinum Professional Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Purchase by: July 27, Redeem by: August 27, Details of rebate payment type from our rebate FAQ page below: [redacted] Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us knowTell us why here
Thank you for providing us with the opportunity to address the complaint that our Customer has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has causedWe’d be happy to look into this, but we’ll need the exact store location this took place atWe appreciate the feedback about this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have found previous communications between the customer and our customer care department where the store's leadership team was informed of the issue and attempted to reach out to the customer multiple times with no successThe general manager at the store, ***, is happy to offer a full refund to the customer, but asks the customer contact them at phone number [redacted] to work out further details to assist with the returnOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have... reached out to the district manager over this store to address the training opportunity. Due to the opportunity received, we reached out to Mr. [redacted] and will be mailing him a $31 gift card to the address we discussed.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The man at the store has tried to change to the narrativeThe local man who looked into the complaint bought into the narrative of the man at the storeI pointed out to him that the sales person told my brother that he had sold the partPutting a piece of paper on a box and claiming that was my order was not acceptablePlease understand that to accept this new narrative would mean that the lady who put in the order did it incorrectlyWe watched her put in the orderShe did it correctlyThe only other choice would be that the people in the warehouse who boxed the part did it incorrectlyI'm not buying that eitherI chose to move on by seeking the assistance of another dealer and getting my car fixedI have chosen to close this matter by making certain that I do not purchase anything else from this particular store Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We spoke with our General Manager, [redacted] , at the primary Advance Auto Parts store location we show for [redacted] , but he was not familiar with the issueWe request that he advise the exact store location he has been dealing with and we’ll be happy to review furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations Due to the opportunity received, we have issued a check for $that we will mail to the name and address provided Mrs [redacted] can be expecting the check in 10-business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have found where Mr [redacted] had contacted previously and the Labor Reimbursement claim was deniedPlease be advised that our Limited Lifetime Warranty is only for the exchange of the part and does not include anything other type of refund/reimbursement We have included a link to our Warranty Policy and an excerpt from it showing the information we have advisedHowever we further reviewed the information and would be willing to offer, as a onetime goodwill gesture, a check in the amount of $That amount would be specifically half the cost of work done by Honda plus the cost of the part from Advance Auto PartsIf this is acceptable to Mr [redacted] then we request that he provide a mailing address he would wish a check for that amount be sent toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We show that the online order # [redacted] has been refunded and we could not locate any new purchases from Advance Auto Parts for these axlesLabor is not something that is covered under our warranty, but if Ms [redacted] would submit any new receipts of purchase and the install invoices then we can review and see if we have any options to assistWe have included below a link to our warranty and an excerpt showing labor is not coveredOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meSince, they say I will receive my rebate, that’s all I can ask from them to honor the rebate This will satisfy my original complaint Thank You for your assistance in this matter
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I finally got them to refund my money after having to come to the store, be given directions to go home and call for a solution, then having to go back to the storeI regret the day I ever went to their websiteThe website said that part was the correct part for my car but it was notThis caused me so much hassle and took so much of my timeI finally figured out that they do not know what they are talking about and still did not get my partI just got my refund in the store after being told on the phone that even though they do not know why the system is showing the wrong part and basically acknowledging their mistake that I would still not even get a refundThis was the worst experience I have ever had with any auto part storeMy lost time can not be made upAt least the cashier felt bad for me and gave me my money backAs for the response, no effort was made at all to resolve any issueWorst business ever Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action did not resolve my complaint. For your reference, details of the offer I reviewed appear below. I contacted Advanced Auto Parts insurance for a second review as recommended in their response, which they completed without reviewing photos, videos, or speaking to a designated representative from the organization where the incident occurred which is their primary customer in [redacted] Motor Cars, [redacted] MN. I look forward to hearing from you on your advice for next steps, [redacted] - [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The store managers response was that he called me and asked me how he could make this rightI told him I wanted a refund for the batteryIn total, wee pasted about hours of our time due to their neglect and policiesI think that is a reasonable requestHe then told me he would call me back and never didHis name was ***Hope that helpsThanks [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We were unable to locate a purchase at that store location, but can advise that after about two weeks it is very likely that the part is unavailable if provided to the store location and shipped back to a manufacturerThe next issue would be the time frame of this incident having occurred on or around 2/14/and we would have difficult time verifying information with Store # [redacted] after this much has passedWe request a receipt showing purchase or verification that this information provided is accurate due to this having taken place over a year agoThis will help us so we can attempt to investigate further Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Provide details of why you are not satisfied with this resoluTion I was never able to speak to the manager I was told their was not one available I was never offered a refund by the store I just want my money back the garage handle the return of the wrong parts because the only manager working was the commercial account manager I will be persuing a lawyer if my money is not returned to me or a store credit is done and I had mad another purchase that day which was also apart of this complaint Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Furthermore, [redacted] is my significant other but I never gave permission for the refundHis name is there because he usually deals with them for me
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer received while trying to claim their rebateWe have verified the three purchases; however the promotion did indicate $per axle Mr [redacted] has two $rebate gift cards being processed through our rebate center per the tracking numbers he provided Since he did make a total of three purchases, as a gesture of good will we are issuing an additional $as a one-time courtesy.Details of the rebate offer in question from last month are below: [redacted] Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Gold Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Purchase by: August 31, Redeem by: September 30, Details of rebate payment type from our rebate FAQ page below: [redacted] Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer received while trying to submit their rebateWe have verified the purchase of the two rotors and platinum brake pads in question We will issue a gift card in the amount of $(since brakes and rotors for only one axle were purchased,) which will be mailed to the address provided Please allow 7-business days for processingThis gift card can be used in any of our store locationsDetails of the rebate offer in question are below: [redacted] Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Platinum Professional Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Purchase by: July 27, Redeem by: August 27, Details of rebate payment type from our rebate FAQ page below: [redacted] Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us knowTell us why here