I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Business contacted me via email requesting the informationI have ALREADY sent it to themI have the email verification of thisUNFORTUNATELY, the company rep hasn't gotten back to me after I clarified I was sending it to HIM directlyI sent it to the address in Roanoke as requestedRegrettably, it will NOT have the information THIS request--which came 2-days AFTER I sent the receipts--wants (namely the Revdex.com complaint number)As a result, I'm not able to do as they wishBelow is the email I received from the company DIRECTLYIt is to that person and address I sent it: [redacted] Jan 10, 9:AM EST Mr [redacted] ,You were corresponding with us via the Revdex.com's website and we would like to continue assisting youPlease attach the original receipt of purchase from Advance Auto Parts and the new receipt from [redacted] We'll be happy to help from there with a refund and apologize for any inconvenience[redacted] Advance Auto PartsRetail Regards, ** [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We will be happy to help with this issue; we will require the receipt and the gift card numberWe will have to verify the receipt information and deactivate the gift card and we will issue a check from our corporate headquartersOnce we receive the information it will take two business days to have the card deactivated and then we send checks Tuesdays and Thursdays and advise 7-business days through the mailPlease send the receipt and gift card number with a mailing address to our email, [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] Our records show that our Field Leadership Team has refunded half of the battery costThe District Manager, ***, advised that our equipment showed the battery as requiring a replacement, but due to the Dealer advising the battery was not needed we offered half and Ms [redacted] acceptedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the resolutionIt was a good faith that I would come back in a few hours after the transaction to pick up the out of stock filterI was not able and thought that I would be able to come after the weekend since I shop at that store all the timeIt was unacceptable that they would not recognize me or even try to help methey just totally ignored me and gave me an attitude as if I am looking to try to steal an extra oil filterand plus the unprofessionalism they acted towards meSaying I should keep my receipt next timeWho are they to try to tell me what I should do with my receipts this and that? that is why I always order for online pickup so everything is tracked.I am seeking a full refund of my purchase order Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer. We will be addressing this opportunity with our field leadership team. Due to HR reasons, we are unable to comment any further on team member disciplinary or training actions. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.
We have reviewed and see two refunds were issued for Ms [redacted] online ordersThe amount of each refund was $on 4/2/back to a Master Card ending in *** and the total of both refunds together is $and refunds typically take 3-business days to process back to a cardAt this time the issue appears resolved and we apologize if there was any difficulties during the refundWe request to be advised if there are any further issuesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We reached out and spoke with the Manager on Duty, [redacted] , at [redacted] and he advised that if the item was unopened he would be happy to refund Mr [redacted] We ask Mr [redacted] to proceed to this store location where the online order picked up and return the itemWe’ll work with our Field Leadership Team on this issue further and apologize for any inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Mr [redacted] has filed, we would like to respond further Our corporate leadership team has partnered to resolve this opportunity for our customerWe are mailing an $check to the address provided Mr [redacted] can be expecting it in 7- business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe see that the rebate was for up to a $gift card back if the customer bought two sets of Platinum pads and rotors Unfortunately, our customer’s rebate was denied because he purchased a set of Gold brake pads Due to the opportunity received, we will be mailing our customer a $gift card to the address provided as a one-time courtesy Mr [redacted] can be expecting it in the mail in 7-business days Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We found the online order and see everything that transpired and as Ms [redacted] mentioned the orders are supposed to be cancelled starting day We do show where the order was charged, but also see the refund having been done already when reviewed on 11/3/We have spoken with the General Manager of that store location and advised that orders are only to be charged when a customer comes in and signs the pislipWe will speak with the District Manager as well about the issue, but could arrange a phone call if Ms [redacted] wishesThis issue will be handled regardless to make certain we do not experience this againWe would like to offer Ms [redacted] a $gift card for the inconvenience and apologize for the situation Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thanks for helping me with the complaint regarding Advance Auto PartsThey have resolved the situation and I received a check today (3/8/2016) for the amount of $Their promise to provide a resolution was fulfilledThanks for your time and effortHave a nice day Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We located an exchange receipt for battery for Mr [redacted] on 10/13/and also see a battery purchase/exchange for a Professional Customer called “ [redacted] ”Warranty is not transferrable and only belongs to the purchaserWe would like Mr [redacted] to advise if he is associated with this “ [redacted] ” so we can better determine our advisementPlease be advised that overall we have only being able to locate a single battery purchase/exchanges and as of now will be unable to assist at all with the secondary battery without a Receipt different than the ones we currently have foundOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We are mailing a refund check in the amount of $to the address provided Mr [redacted] can be expecting the check in 7-business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience Mr [redacted] has experienced We have researched the claim with our Commercial Labor Reimbursement Team and have confirmed that the purchase of the engine was made by [redacted] This makes ***’s the legal warranty owner of the part, so unfortunately we would only be able to work with them on this claim Since ***’s purchased the engine from us, they are our customer, and Mr [redacted] would be their customer Therefore, Mr [redacted] would need to work directly with ***’s We show this claim has been resolved since Mr [redacted] wrote in, so we would advise him to reach out to ***’s for further information Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good AM re: complaint # [redacted] Today, early afternoon, I received a package of hardware for the Grille Guard for my LaredoUnfortunately for everyone who has spent their time & company payroll to resolve this very minor concern, MM BLACK locking washers, I received an entire hardware kit for a stainless steel guard, see attached photo, (also the brackets enclosed with this kit are all BLACKI have already purchased silver locking washers to help secure the BLACK Grille guard that I purchased online from Advance Auto [redacted] products for just under $My neighbor has already offered to use his BLACK spray paint on my silver washers once the weather turns warmer, in a few more weeksI will stop by the local post office & inquire as to how much it will cost to ship back this hardware kit, at my leisureAt least individual with each of these companies should be embarrassed after all of this, as all I wanted were the washers that I paid for & nothing else
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience... our customer received. We agree that Mr. [redacted] is owed $51.74 for the pro-rate on his original purchase from 10/30/12. We do see where Mr. [redacted] has been a long time customer from his online purchases, and we certainly thank him for that. We encourage Mr. [redacted] to feel free to reach out to our online ordering team should any opportunities like this in the future; as we would be happy to assist. This team can be reached at [redacted] , (opt 1,1.) We have credited Mr. [redacted] ’s recent replacement order from 8/19/16 for $51.74. He can be expecting that back to his purchasing card in 1-5 days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
We have reviewed the information and apologize for the inconvenience this has caused Mr***We apologize if Mr [redacted] did not receive the black washersThe manufacturer advised that they would only be able to ship a kitWe had previously offered to return the part and provide a new item with all the correct pieces, but this option was deniedIf Mr [redacted] is fine using the washers he has currently then we will refund $back for the order and the hardware kit will not be required to be sent backWe are refunding the $back to the [redacted] card used for the order ending in ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have requested our Field Leadership Team contact Mr [redacted] concerning this issueThey advised us that they had to leave a message with one of Mr [redacted] ’s associates and provided a contact number for him to respond toPlease contact our District Manager [redacted] at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We reached out to the store's leadership team today after reviewing the response the customer provided, to have the district manager, ***, reach out to the customer as soon as possible*** attempted to reach the customer at 2:41PM today and left a voicemail to have Mr [redacted] contact him backI received a follow up response from *** at 3:stating he spoke with Mr [redacted] and came to an agreement of a $refund for the incident and inconvenience the customer and his father experiencedAt this time we now consider this issue resolved as the customer will be receiving compensation for the experience they had in our storeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] THEY ARE CALLING A LIMITED LIFETIME WARRANTY A LIMITED WARRANTY AND I DO NOT AGREE THEY ARE THE SAME THING .THEY NEED TO CHANGE THE WORDING ON THE WARRANTY ON THE PADS TO A LIMITED WARRANTY IF THAT IS HOW THEY ARE GONG TO WARRANY THEM.TEYLOST A GOOD CUSTOMER BY MISREPRESENTING THE TRUTH ON THEIR WARRANTYPLUS THEIR COMPETITOR, WILL WARRANTY THEIRS AS LONG ASYOU OWN THE CAR I WILL NOT DROP MY COMPLAINT BECAUSE THEY ARE MISLEADING EVERYONE WHO BUYS GOODS FROM THEIR STORE THANKS
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Business contacted me via email requesting the informationI have ALREADY sent it to themI have the email verification of thisUNFORTUNATELY, the company rep hasn't gotten back to me after I clarified I was sending it to HIM directlyI sent it to the address in Roanoke as requestedRegrettably, it will NOT have the information THIS request--which came 2-days AFTER I sent the receipts--wants (namely the Revdex.com complaint number)As a result, I'm not able to do as they wishBelow is the email I received from the company DIRECTLYIt is to that person and address I sent it: [redacted] Jan 10, 9:AM EST Mr [redacted] ,You were corresponding with us via the Revdex.com's website and we would like to continue assisting youPlease attach the original receipt of purchase from Advance Auto Parts and the new receipt from [redacted] We'll be happy to help from there with a refund and apologize for any inconvenience[redacted] Advance Auto PartsRetail Regards, ** [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We will be happy to help with this issue; we will require the receipt and the gift card numberWe will have to verify the receipt information and deactivate the gift card and we will issue a check from our corporate headquartersOnce we receive the information it will take two business days to have the card deactivated and then we send checks Tuesdays and Thursdays and advise 7-business days through the mailPlease send the receipt and gift card number with a mailing address to our email, [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] Our records show that our Field Leadership Team has refunded half of the battery costThe District Manager, ***, advised that our equipment showed the battery as requiring a replacement, but due to the Dealer advising the battery was not needed we offered half and Ms [redacted] acceptedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the resolutionIt was a good faith that I would come back in a few hours after the transaction to pick up the out of stock filterI was not able and thought that I would be able to come after the weekend since I shop at that store all the timeIt was unacceptable that they would not recognize me or even try to help methey just totally ignored me and gave me an attitude as if I am looking to try to steal an extra oil filterand plus the unprofessionalism they acted towards meSaying I should keep my receipt next timeWho are they to try to tell me what I should do with my receipts this and that? that is why I always order for online pickup so everything is tracked.I am seeking a full refund of my purchase order Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer. We will be addressing this opportunity with our field leadership team. Due to HR reasons, we are unable to comment any further on team member disciplinary or training actions. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.
We have reviewed and see two refunds were issued for Ms [redacted] online ordersThe amount of each refund was $on 4/2/back to a Master Card ending in *** and the total of both refunds together is $and refunds typically take 3-business days to process back to a cardAt this time the issue appears resolved and we apologize if there was any difficulties during the refundWe request to be advised if there are any further issuesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We reached out and spoke with the Manager on Duty, [redacted] , at [redacted] and he advised that if the item was unopened he would be happy to refund Mr [redacted] We ask Mr [redacted] to proceed to this store location where the online order picked up and return the itemWe’ll work with our Field Leadership Team on this issue further and apologize for any inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Mr [redacted] has filed, we would like to respond further Our corporate leadership team has partnered to resolve this opportunity for our customerWe are mailing an $check to the address provided Mr [redacted] can be expecting it in 7- business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe see that the rebate was for up to a $gift card back if the customer bought two sets of Platinum pads and rotors Unfortunately, our customer’s rebate was denied because he purchased a set of Gold brake pads Due to the opportunity received, we will be mailing our customer a $gift card to the address provided as a one-time courtesy Mr [redacted] can be expecting it in the mail in 7-business days Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We found the online order and see everything that transpired and as Ms [redacted] mentioned the orders are supposed to be cancelled starting day We do show where the order was charged, but also see the refund having been done already when reviewed on 11/3/We have spoken with the General Manager of that store location and advised that orders are only to be charged when a customer comes in and signs the pislipWe will speak with the District Manager as well about the issue, but could arrange a phone call if Ms [redacted] wishesThis issue will be handled regardless to make certain we do not experience this againWe would like to offer Ms [redacted] a $gift card for the inconvenience and apologize for the situation Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thanks for helping me with the complaint regarding Advance Auto PartsThey have resolved the situation and I received a check today (3/8/2016) for the amount of $Their promise to provide a resolution was fulfilledThanks for your time and effortHave a nice day Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We located an exchange receipt for battery for Mr [redacted] on 10/13/and also see a battery purchase/exchange for a Professional Customer called “ [redacted] ”Warranty is not transferrable and only belongs to the purchaserWe would like Mr [redacted] to advise if he is associated with this “ [redacted] ” so we can better determine our advisementPlease be advised that overall we have only being able to locate a single battery purchase/exchanges and as of now will be unable to assist at all with the secondary battery without a Receipt different than the ones we currently have foundOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We are mailing a refund check in the amount of $to the address provided Mr [redacted] can be expecting the check in 7-business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience Mr [redacted] has experienced We have researched the claim with our Commercial Labor Reimbursement Team and have confirmed that the purchase of the engine was made by [redacted] This makes ***’s the legal warranty owner of the part, so unfortunately we would only be able to work with them on this claim Since ***’s purchased the engine from us, they are our customer, and Mr [redacted] would be their customer Therefore, Mr [redacted] would need to work directly with ***’s We show this claim has been resolved since Mr [redacted] wrote in, so we would advise him to reach out to ***’s for further information Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good AM re: complaint # [redacted] Today, early afternoon, I received a package of hardware for the Grille Guard for my LaredoUnfortunately for everyone who has spent their time & company payroll to resolve this very minor concern, MM BLACK locking washers, I received an entire hardware kit for a stainless steel guard, see attached photo, (also the brackets enclosed with this kit are all BLACKI have already purchased silver locking washers to help secure the BLACK Grille guard that I purchased online from Advance Auto [redacted] products for just under $My neighbor has already offered to use his BLACK spray paint on my silver washers once the weather turns warmer, in a few more weeksI will stop by the local post office & inquire as to how much it will cost to ship back this hardware kit, at my leisureAt least individual with each of these companies should be embarrassed after all of this, as all I wanted were the washers that I paid for & nothing else
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience... our customer received. We agree that Mr. [redacted] is owed $51.74 for the pro-rate on his original purchase from 10/30/12. We do see where Mr. [redacted] has been a long time customer from his online purchases, and we certainly thank him for that. We encourage Mr. [redacted] to feel free to reach out to our online ordering team should any opportunities like this in the future; as we would be happy to assist. This team can be reached at [redacted] , (opt 1,1.) We have credited Mr. [redacted] ’s recent replacement order from 8/19/16 for $51.74. He can be expecting that back to his purchasing card in 1-5 days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
We have reviewed the information and apologize for the inconvenience this has caused Mr***We apologize if Mr [redacted] did not receive the black washersThe manufacturer advised that they would only be able to ship a kitWe had previously offered to return the part and provide a new item with all the correct pieces, but this option was deniedIf Mr [redacted] is fine using the washers he has currently then we will refund $back for the order and the hardware kit will not be required to be sent backWe are refunding the $back to the [redacted] card used for the order ending in ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have requested our Field Leadership Team contact Mr [redacted] concerning this issueThey advised us that they had to leave a message with one of Mr [redacted] ’s associates and provided a contact number for him to respond toPlease contact our District Manager [redacted] at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We reached out to the store's leadership team today after reviewing the response the customer provided, to have the district manager, ***, reach out to the customer as soon as possible*** attempted to reach the customer at 2:41PM today and left a voicemail to have Mr [redacted] contact him backI received a follow up response from *** at 3:stating he spoke with Mr [redacted] and came to an agreement of a $refund for the incident and inconvenience the customer and his father experiencedAt this time we now consider this issue resolved as the customer will be receiving compensation for the experience they had in our storeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] THEY ARE CALLING A LIMITED LIFETIME WARRANTY A LIMITED WARRANTY AND I DO NOT AGREE THEY ARE THE SAME THING .THEY NEED TO CHANGE THE WORDING ON THE WARRANTY ON THE PADS TO A LIMITED WARRANTY IF THAT IS HOW THEY ARE GONG TO WARRANY THEM.TEYLOST A GOOD CUSTOMER BY MISREPRESENTING THE TRUTH ON THEIR WARRANTYPLUS THEIR COMPETITOR, WILL WARRANTY THEIRS AS LONG ASYOU OWN THE CAR I WILL NOT DROP MY COMPLAINT BECAUSE THEY ARE MISLEADING EVERYONE WHO BUYS GOODS FROM THEIR STORE THANKS