Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] It appears that the District Manager agreed to pay $for the total invoice to the Garage directly for the work to be doneIf this is acceptable then we will have this check created and sent out expedited to the GarageWe request confirmation prior to creating the check however We also request for confirmation of the Garage’s addressOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The copy of my bank statement that you request has been in your possession and been discussed by [redacted] ad ***...This is not how a corporation of any sort should treat consumers! My home is now in full forclosure by PHFA as a direct result of your actions and your failure to co-operate! Proof of this is on your camera system that I know was not damaged by hurricane...I WAS STUCK THERE IN IT because you failed to handle this...You have destroyed me completely,and You "Corporate Advance" have the nerve that you don't have the slip for transaction #***,on 7/27/!!! Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have reviewed the information provided and have engaged our insurance company, [redacted] They should be getting in touch with our customer as soon as possibleAt this time any further updates must come through [redacted] CMS, as they will be handling this for Advance going forwardIf Mr [redacted] would like to contact [redacted] , they can be reached at [redacted] Mr [redacted] has already been provided with a claim number Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
In regards to the opportunity Ms [redacted] has filed, we would like to apologize for the delay in respondingWe would like to provide our customer with a check in the amount of $which will be sent to the mailing address provided and should arrive within the next 7-business days Thank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the $gift card yet, I entered the wrong address My street number is [redacted] not [redacted] [redacted] [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] I did receive a phone call from the Manager the day the request was sent to the Revdex.com (1/18/2016) informing me that the claim was sent to the insurance companyI will wait for the business to send me written time frame for this issue to be resolvedIf they do, I will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.The battery was origionall purchased in [redacted] at Advance located at [redacted] *** The battery is listed under phone number [redacted] I have attached the test receipt.In the alternative, the company can send a refund check to my home address and I will also consider the matter resolved.Please have the district manager email me to set up a phone call to discuss the conduct of the employee at the store.I will wait for the business to perform this action at my next scheduled National Guard Duty Period (May) and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see the attached copy of proof of purchase as requested by company, although I find it interesting that all the belligerent clerk entered my name into the store's computer and located the transaction of purchase within minutes, yet corporate cannot and is requesting this! Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appearfirst on the mustang I contacted them and they said I had to bring part back to advance auto but they originally shipped to my address so they can pick it up at my address if they want to honor the claim since I will no longer step in one of their storeson the suburban that motor missed from day one and I did everything they asked plus somenow they are saying something differentand to top it off the new motor is missing on #and #cylindersit has new plugs, wires, coils and fuel injectorssame problem as last motortold customer I wont deal with warranty company and [redacted] have to go somewhere elselike i've been telling everyone crappy work and they don't take care of customersThe $check as a good will gesture will not be cashedI dont want a good will gesturei want to honor what you said I already have found another company to do business with since you cant seem to flip on what you sayi feel sorry for the people I put motors inthanks for nothing Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and we were able to find the battery purchase from 2/19/for Mr [redacted] Jeep We would like to issue a check for the $purchase price to the name and address provided Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have ordered a second replacement engine for our customer, which the customer has already picked upLabor reimbursement is always based on manufacturer’s inspection, as explained in our warranty documentIf the claim is approved by the manufacturer, the labor rate would be $per hour, up to a $maximum due to self-install as Mr [redacted] mentioned The typical timeframe for labor consideration is normally 6-weeks from the date the alleged defect is shipped from the store We appeared to have had an issue and the engine was at our distribution center, but now it is currently on its way to the manufacturer for inspectionWe will have to wait for this process to be complete before we can proceed further; once complete our store of purchase will reach out via phone if approved and the manufacturer will mail if deniedOnce this process is complete if more help is needed then please reach out to [redacted] for our claims departmentWe have requested the manufacturer expedite this process for Mr [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We would like to apologize for the inconvenience our customer has experienced We have contacted [redacted] and the claim number for Mr [redacted] is [redacted] The number for [redacted] to follow up on existing claims is ###-###-#### [redacted] should be able to provide our customer with updates on the claim and also who the adjuster working on his claim will be We sincerely apologize for the delay
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We would very much like to assist and hope to rectify this issue for Mr***What we would like to know is specifically the part that was attempted to be bought or possibly a receipt from our competitor to help us better understand the issue that took place by finding the part boughtWe have been unable to locate any information that clearly gives as an idea of what happened and how a pricing difference of this amount took placeWe would very much like to also know how Mr [redacted] feels we could make this a better experienceWe could request the District Manager over the store’s area contact Mr [redacted] so they can discuss this issue and see how we can assist and what exactly took placeWe will of course work with our Team Member [redacted] to make sure our customers are getting the service we expectOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for reply to my message and addressing my matterI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the previous phone call as well as the customer’s details provided to usThe previous Team Members did provide accurate information regarding the return of used productsHowever I did reach out and speak with Mr [redacted] and offered as a onetime courtesy a check refund for the amount of $as he requestedHe has graciously accepted our offer.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below According to the statement made in their policy, they price match any competitor price the same day When I called [redacted] ***, they could have gotten the part I needed in their store the same day later that afternoon Can you tell me how that does not fall within their guidelines? Also I would like so state that I wanted a part from Advance a couple of days ago, they didn't have it in stock in [redacted] I looked on Advance website and they had the part in [redacted] **I called Advance in [redacted] to confirm that the [redacted] store had it in stock before I drove that farI was put on hold by *** [redacted] came back on the line and told me yes [redacted] had it in stock, however, she could get it for me in the [redacted] store from their warehouse in Buffalo by 2:the same day So as you can see, it does happen [redacted] from your company, at Advance( in my opinion is the only one who does a good job)and knows how customers should be treated Advance [redacted] did not honor their price match [redacted] would have had the part for me the same dayAdvance should have honored their policyThe fact that they are trying to dance around the facts are insane to meWe have been loyal customers of theirs for years and yet they act like thisShows how little consumers mean to big companiesYour policy says same day price match, not in store in stockMy husband was told by [redacted] it only applied to in stock itemsThat is incorrectFor that fact alone, Advance [redacted] did not honor their policy which in turn cost us more time and moneyWasting time chasing parts from store to store, wasting time searching online, and now listening to you try and justify a fact that is incorrectI am totally dissatisfied with this Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have a friend who is at end of life, for the time being I do not have the energy nor time for thisOnce we have completed this journey, I will submit the receiptI do find it odd that [redacted] had no problem finding the cash transaction from the 2nd sale (from the [redacted] store) but now that it is a problem, it can't be found Regards, [redacted]
I do not have an official receipt but I took a screen shot of my bank statement , showing when I purchased this coolant from Advanced Auto Parts (card ending in 8510), there is also a copy of the coolant flush estimate I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I purchased the battery at Advance Auto Parts # [redacted] *** The name the battery was purchased under was either [redacted] or [redacted] *** Hopefully this information will help with a final resolution Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] It appears that the District Manager agreed to pay $for the total invoice to the Garage directly for the work to be doneIf this is acceptable then we will have this check created and sent out expedited to the GarageWe request confirmation prior to creating the check however We also request for confirmation of the Garage’s addressOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The copy of my bank statement that you request has been in your possession and been discussed by [redacted] ad ***...This is not how a corporation of any sort should treat consumers! My home is now in full forclosure by PHFA as a direct result of your actions and your failure to co-operate! Proof of this is on your camera system that I know was not damaged by hurricane...I WAS STUCK THERE IN IT because you failed to handle this...You have destroyed me completely,and You "Corporate Advance" have the nerve that you don't have the slip for transaction #***,on 7/27/!!! Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have reviewed the information provided and have engaged our insurance company, [redacted] They should be getting in touch with our customer as soon as possibleAt this time any further updates must come through [redacted] CMS, as they will be handling this for Advance going forwardIf Mr [redacted] would like to contact [redacted] , they can be reached at [redacted] Mr [redacted] has already been provided with a claim number Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
In regards to the opportunity Ms [redacted] has filed, we would like to apologize for the delay in respondingWe would like to provide our customer with a check in the amount of $which will be sent to the mailing address provided and should arrive within the next 7-business days Thank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the $gift card yet, I entered the wrong address My street number is [redacted] not [redacted] [redacted] [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] I did receive a phone call from the Manager the day the request was sent to the Revdex.com (1/18/2016) informing me that the claim was sent to the insurance companyI will wait for the business to send me written time frame for this issue to be resolvedIf they do, I will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.The battery was origionall purchased in [redacted] at Advance located at [redacted] *** The battery is listed under phone number [redacted] I have attached the test receipt.In the alternative, the company can send a refund check to my home address and I will also consider the matter resolved.Please have the district manager email me to set up a phone call to discuss the conduct of the employee at the store.I will wait for the business to perform this action at my next scheduled National Guard Duty Period (May) and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see the attached copy of proof of purchase as requested by company, although I find it interesting that all the belligerent clerk entered my name into the store's computer and located the transaction of purchase within minutes, yet corporate cannot and is requesting this! Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appearfirst on the mustang I contacted them and they said I had to bring part back to advance auto but they originally shipped to my address so they can pick it up at my address if they want to honor the claim since I will no longer step in one of their storeson the suburban that motor missed from day one and I did everything they asked plus somenow they are saying something differentand to top it off the new motor is missing on #and #cylindersit has new plugs, wires, coils and fuel injectorssame problem as last motortold customer I wont deal with warranty company and [redacted] have to go somewhere elselike i've been telling everyone crappy work and they don't take care of customersThe $check as a good will gesture will not be cashedI dont want a good will gesturei want to honor what you said I already have found another company to do business with since you cant seem to flip on what you sayi feel sorry for the people I put motors inthanks for nothing Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and we were able to find the battery purchase from 2/19/for Mr [redacted] Jeep We would like to issue a check for the $purchase price to the name and address provided Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have ordered a second replacement engine for our customer, which the customer has already picked upLabor reimbursement is always based on manufacturer’s inspection, as explained in our warranty documentIf the claim is approved by the manufacturer, the labor rate would be $per hour, up to a $maximum due to self-install as Mr [redacted] mentioned The typical timeframe for labor consideration is normally 6-weeks from the date the alleged defect is shipped from the store We appeared to have had an issue and the engine was at our distribution center, but now it is currently on its way to the manufacturer for inspectionWe will have to wait for this process to be complete before we can proceed further; once complete our store of purchase will reach out via phone if approved and the manufacturer will mail if deniedOnce this process is complete if more help is needed then please reach out to [redacted] for our claims departmentWe have requested the manufacturer expedite this process for Mr [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We would like to apologize for the inconvenience our customer has experienced We have contacted [redacted] and the claim number for Mr [redacted] is [redacted] The number for [redacted] to follow up on existing claims is ###-###-#### [redacted] should be able to provide our customer with updates on the claim and also who the adjuster working on his claim will be We sincerely apologize for the delay
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We would very much like to assist and hope to rectify this issue for Mr***What we would like to know is specifically the part that was attempted to be bought or possibly a receipt from our competitor to help us better understand the issue that took place by finding the part boughtWe have been unable to locate any information that clearly gives as an idea of what happened and how a pricing difference of this amount took placeWe would very much like to also know how Mr [redacted] feels we could make this a better experienceWe could request the District Manager over the store’s area contact Mr [redacted] so they can discuss this issue and see how we can assist and what exactly took placeWe will of course work with our Team Member [redacted] to make sure our customers are getting the service we expectOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
The offer will stand for Mr [redacted] should he change his mindAdvance Auto Parts will consider this issue resolved at this time
Thank you for reply to my message and addressing my matterI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the previous phone call as well as the customer’s details provided to usThe previous Team Members did provide accurate information regarding the return of used productsHowever I did reach out and speak with Mr [redacted] and offered as a onetime courtesy a check refund for the amount of $as he requestedHe has graciously accepted our offer.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below According to the statement made in their policy, they price match any competitor price the same day When I called [redacted] ***, they could have gotten the part I needed in their store the same day later that afternoon Can you tell me how that does not fall within their guidelines? Also I would like so state that I wanted a part from Advance a couple of days ago, they didn't have it in stock in [redacted] I looked on Advance website and they had the part in [redacted] **I called Advance in [redacted] to confirm that the [redacted] store had it in stock before I drove that farI was put on hold by *** [redacted] came back on the line and told me yes [redacted] had it in stock, however, she could get it for me in the [redacted] store from their warehouse in Buffalo by 2:the same day So as you can see, it does happen [redacted] from your company, at Advance( in my opinion is the only one who does a good job)and knows how customers should be treated Advance [redacted] did not honor their price match [redacted] would have had the part for me the same dayAdvance should have honored their policyThe fact that they are trying to dance around the facts are insane to meWe have been loyal customers of theirs for years and yet they act like thisShows how little consumers mean to big companiesYour policy says same day price match, not in store in stockMy husband was told by [redacted] it only applied to in stock itemsThat is incorrectFor that fact alone, Advance [redacted] did not honor their policy which in turn cost us more time and moneyWasting time chasing parts from store to store, wasting time searching online, and now listening to you try and justify a fact that is incorrectI am totally dissatisfied with this Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have a friend who is at end of life, for the time being I do not have the energy nor time for thisOnce we have completed this journey, I will submit the receiptI do find it odd that [redacted] had no problem finding the cash transaction from the 2nd sale (from the [redacted] store) but now that it is a problem, it can't be found Regards, [redacted]
I do not have an official receipt but I took a screen shot of my bank statement , showing when I purchased this coolant from Advanced Auto Parts (card ending in 8510), there is also a copy of the coolant flush estimate I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I purchased the battery at Advance Auto Parts # [redacted] *** The name the battery was purchased under was either [redacted] or [redacted] *** Hopefully this information will help with a final resolution Regards, [redacted] ***