We have mailed the check to the customer on March 21, and it should be received by the customer within 5-business days Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Ms [redacted] , Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with both stores in [redacted] and checked their purchase history, but we did not locate any brake purchasesWe could not locate a return or a purchase at this point and neither store was familiar with this issue as wellWe request a purchase receipt to attempt to help further as we were unable to locate this purchase informationOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.the fact that my daughter had defective alternators remains Yes they replaced the parts, (as they should have), but now she has paid to have the alternator replaced a total of times As I stated previously her car has been towed to different shops as she moved The previous shops are not going to take the time to file the claim for the labor reimbursement This is extremely poor business to stick the unlucky car owner with the expense of replacing alternators that were confirmed to be defective! I understand every business has policies, but every circumstance merits applying logic to do what is right when you have sold a bad product Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We’re very sorry to hear that we have not seen thisPlease attempt to send this to us again if you would so we can assistPlease send the info via fax to [redacted] or email [redacted] and please include reference number [redacted] We also request that the emailed be sent to [redacted] so we can make certain it is foundWe appreciate Mr [redacted] working with us to resolve this issue Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We’re sorry to hear about the issue Mr [redacted] has experienced at our store location in *** [redacted] )The stores should be accepting invoices from certified mechanics advising if a battery is defectiveWe will certainly work with our field managers to ensure there is no misunderstanding going forward about this issue and our expectationsI would be happy to assist you with an exchange if still needed, with invoices from Honda Dealer, or refund you for the battery if you have proof of new purchaseYou may fax that info into [redacted] or email at [redacted] and please put your reference number # [redacted] on eitherYou may also reach out to us via phone at [redacted] option option and simply provide your reference number for helpOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The general manager refused to come out and speak to me like I asked several times during the conversation with the assistant, since she says she did not have much authority to pull video footage, all and all there customer service was absolutely horribleI spoke with Chevy the day all of this happened and the mechanic was unsure because that's not what usually goes into my carI DO NOT WANT A SUBSTITUTION !!!! I am highly unsatisfied and Advanced auto parts has lost my business for goodI just feel like if your sales associate has one job and that job is to ensure your customers get the CORRECT product and he gives them some bogus substitution there should be some sort of consequence and restitution to that customer for extra expenses caused by that sales associate I WILL NEVER SPEND MONEY AT AN ADVANCED AUTO PARTS AGAIN ! Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Have received the refund Regards, [redacted]
the business has conceded thanks to the help of the Revdex.com , after I filed the complaint I received a strange call saying they were going to give me my money back and today I actually got a check via ups for a full refundI would like to close the complaintthanks Revdex.com [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have taken the steps to have the store hours correct on our website to prevent any future issues or incidents such as theseWe have also submitted this feedback to the store's leadership team, and as requested by the customer, the store's district manager will be in touch with the customer within business hours (business days) to further discuss the issueFurthermore, we do apologize for the inconvenience this may have caused our customer and would like to offer a $gift card be mailed to them for the difficulty experienced.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate Advance Auto Parts for their communication and the business like manner they are doing and wish to Thank themI was only concerned about the dollar rebate card and appreciate their thoughtsI appreciate their offer and will accept same Please allow me to also thank the Revdex.com for their assistance to resolve this issueAll of those concerned have been very professional and I am very grateful !!! Please provide Advanced Auto with my address or please inform me if I need to do it !! Thank you so much again for your assistance and Thank You Advance Auto for your thoughts and reactions to this matter !! Very Gratefully Yours !!! Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , but I had spent a whole day running to different stores and making phone callsJust to get the same story from the young men at the storesThey were trying to impress me as to how intelligent they were and talking down to meI know all about amp draw voltage drop etcI am a retired commercial electricianSo to avoid any more waisted time I decided to buy a new battery at another Auto parts store and chalk this up as a learning experience Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to look into this, but we will need the store locationOnce received we will speak will the store to investigate furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with Store [redacted] Asst General Manager [redacted] and he advised the issue was resolved [redacted] advised that the Field Leadership is looking into any potential issues with the Team Members at that storeThe Store has advised that Mr [redacted] has received a new batteryIf Mr [redacted] would please advise if everything we were advised is correct we would greatly appreciate itOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have located a purchase for the dollar amount of $on 12/21/2017, but the purchase is under a different name and also a different alternator part number than what was advised to usPlease be advised that all purchases belong to the name on the purchaseWe request that Mr [redacted] please contact the warranty/part owner or advise any different names that may be on the purchaseOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We found that we have spoken already concerning this issue and it appears the battery was exchangedPlease advise if this is not the case and we will assist furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations A correct receipt is required to be provided for cash or credit refunds and the absence of one would result in a Merchandise credit card (store credit) even if the receipt shows in our own systemsWe however would be more than happy to assist Mr [redacted] correct this concern by deactivating the Merchandise Credit Card and refunding him via a check from our corporate location, the store would be unable to refund to his credit card at this timeIf Mr [redacted] would please respond with the Merchandise Card number and also verify his address for us we can proceedDeactivating the Merchandise Credit Card will take up to two business days and then the check can be mailed from our locationWe would also like to offer a $off $or more coupon for the inconvenience this has caused Mr [redacted] in additionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused Ms***We were able to determine where a check in the amount of $was sent to Ms [redacted] already concerning this matter which covered the cost of the original install on 1/16/We will be unable to issue an additional check for $due to our warranty not covering labor reimbursement, but the warranty does cover the exchange of the part in the event an issue is found to assist customers with a defective productPlease see below for a link to our warranty page online and an excerpt from it as well mentioning that “Limited Warranty” does not cover labor costsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Advance Auto Parts Limited Warranty Policy Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received response from Advance Auto and completely disagree with their responseI have never conducted myself in hostile manner towards any AA member, neither I have screamed, cursed and posed any safety risk.If there are any video recordings available, I'd like them to be reviewed and determined if any of my actions were hostileMoreover, I do not believe I even moved an inch while speaking to manager, who if fact, was very aggressive towards me, and I was scared of his actions.Also, if there is a video, a specialist could be used to read my lips in order to determine if I have used any profanityHowever, I know that AA will never do that, due to the fact, that I have never used profanity or any abusive language.Another concern that if, I in fact, posed safety threat to people in the store, why at no point police was called and private criminal complaint was not filed with PD ? May be they did not want to actually get in trouble by conducting themselves in hostile manner towards mePart was covered my lifetime warranty and it failed within warranty period due to being defectiveAA did discriminate me in deliberate way, as their attitude towards Hispanic customers was totally different then of one towards meAA members were very pleasing, smiling and helpful to Hispanic customers that were there during my visit, and now they are doing everything possible to "victimize a victim" and make me look as I was the one discriminating others.Thank you Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have reviewed the information sent in and it appears that the invoice from [redacted] shows the engine was verified within Nissan Specifications and we see no recommendation for a new engineWe show an Engine Warranty claim ongoing with our Claims team and it shows that it closed due to no activityWe advised Mr [redacted] on 10/13/to send his two estimates to the manufacturer of the part due to them having the authority to approve any repairs or replacementsFor the best assistance concerning this issue we would recommend Mr [redacted] reach out to our Claims team at [redacted] and reference either the claim # [redacted] or ticket # [redacted] Feel free however to respond back with the two estimates/diagnostics clearly stating the engine should be repaired, damage done to it, and what caused the damage and we will work with the Claims team as closely as we canMr [redacted] may have to speak with the Claims team about this issue at some point during the processOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations The vehicle was left on Advance Auto’s premises and the General Manager has advised they abided the agreement concerning the vehicle remaining on the propertyAt this time we will be unable to assist Ms [redacted] with her request
We have mailed the check to the customer on March 21, and it should be received by the customer within 5-business days Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Ms [redacted] , Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with both stores in [redacted] and checked their purchase history, but we did not locate any brake purchasesWe could not locate a return or a purchase at this point and neither store was familiar with this issue as wellWe request a purchase receipt to attempt to help further as we were unable to locate this purchase informationOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.the fact that my daughter had defective alternators remains Yes they replaced the parts, (as they should have), but now she has paid to have the alternator replaced a total of times As I stated previously her car has been towed to different shops as she moved The previous shops are not going to take the time to file the claim for the labor reimbursement This is extremely poor business to stick the unlucky car owner with the expense of replacing alternators that were confirmed to be defective! I understand every business has policies, but every circumstance merits applying logic to do what is right when you have sold a bad product Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We’re very sorry to hear that we have not seen thisPlease attempt to send this to us again if you would so we can assistPlease send the info via fax to [redacted] or email [redacted] and please include reference number [redacted] We also request that the emailed be sent to [redacted] so we can make certain it is foundWe appreciate Mr [redacted] working with us to resolve this issue Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We’re sorry to hear about the issue Mr [redacted] has experienced at our store location in *** [redacted] )The stores should be accepting invoices from certified mechanics advising if a battery is defectiveWe will certainly work with our field managers to ensure there is no misunderstanding going forward about this issue and our expectationsI would be happy to assist you with an exchange if still needed, with invoices from Honda Dealer, or refund you for the battery if you have proof of new purchaseYou may fax that info into [redacted] or email at [redacted] and please put your reference number # [redacted] on eitherYou may also reach out to us via phone at [redacted] option option and simply provide your reference number for helpOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The general manager refused to come out and speak to me like I asked several times during the conversation with the assistant, since she says she did not have much authority to pull video footage, all and all there customer service was absolutely horribleI spoke with Chevy the day all of this happened and the mechanic was unsure because that's not what usually goes into my carI DO NOT WANT A SUBSTITUTION !!!! I am highly unsatisfied and Advanced auto parts has lost my business for goodI just feel like if your sales associate has one job and that job is to ensure your customers get the CORRECT product and he gives them some bogus substitution there should be some sort of consequence and restitution to that customer for extra expenses caused by that sales associate I WILL NEVER SPEND MONEY AT AN ADVANCED AUTO PARTS AGAIN ! Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Have received the refund Regards, [redacted]
the business has conceded thanks to the help of the Revdex.com , after I filed the complaint I received a strange call saying they were going to give me my money back and today I actually got a check via ups for a full refundI would like to close the complaintthanks Revdex.com [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have taken the steps to have the store hours correct on our website to prevent any future issues or incidents such as theseWe have also submitted this feedback to the store's leadership team, and as requested by the customer, the store's district manager will be in touch with the customer within business hours (business days) to further discuss the issueFurthermore, we do apologize for the inconvenience this may have caused our customer and would like to offer a $gift card be mailed to them for the difficulty experienced.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate Advance Auto Parts for their communication and the business like manner they are doing and wish to Thank themI was only concerned about the dollar rebate card and appreciate their thoughtsI appreciate their offer and will accept same Please allow me to also thank the Revdex.com for their assistance to resolve this issueAll of those concerned have been very professional and I am very grateful !!! Please provide Advanced Auto with my address or please inform me if I need to do it !! Thank you so much again for your assistance and Thank You Advance Auto for your thoughts and reactions to this matter !! Very Gratefully Yours !!! Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , but I had spent a whole day running to different stores and making phone callsJust to get the same story from the young men at the storesThey were trying to impress me as to how intelligent they were and talking down to meI know all about amp draw voltage drop etcI am a retired commercial electricianSo to avoid any more waisted time I decided to buy a new battery at another Auto parts store and chalk this up as a learning experience Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to look into this, but we will need the store locationOnce received we will speak will the store to investigate furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with Store [redacted] Asst General Manager [redacted] and he advised the issue was resolved [redacted] advised that the Field Leadership is looking into any potential issues with the Team Members at that storeThe Store has advised that Mr [redacted] has received a new batteryIf Mr [redacted] would please advise if everything we were advised is correct we would greatly appreciate itOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have located a purchase for the dollar amount of $on 12/21/2017, but the purchase is under a different name and also a different alternator part number than what was advised to usPlease be advised that all purchases belong to the name on the purchaseWe request that Mr [redacted] please contact the warranty/part owner or advise any different names that may be on the purchaseOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We found that we have spoken already concerning this issue and it appears the battery was exchangedPlease advise if this is not the case and we will assist furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations A correct receipt is required to be provided for cash or credit refunds and the absence of one would result in a Merchandise credit card (store credit) even if the receipt shows in our own systemsWe however would be more than happy to assist Mr [redacted] correct this concern by deactivating the Merchandise Credit Card and refunding him via a check from our corporate location, the store would be unable to refund to his credit card at this timeIf Mr [redacted] would please respond with the Merchandise Card number and also verify his address for us we can proceedDeactivating the Merchandise Credit Card will take up to two business days and then the check can be mailed from our locationWe would also like to offer a $off $or more coupon for the inconvenience this has caused Mr [redacted] in additionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused Ms***We were able to determine where a check in the amount of $was sent to Ms [redacted] already concerning this matter which covered the cost of the original install on 1/16/We will be unable to issue an additional check for $due to our warranty not covering labor reimbursement, but the warranty does cover the exchange of the part in the event an issue is found to assist customers with a defective productPlease see below for a link to our warranty page online and an excerpt from it as well mentioning that “Limited Warranty” does not cover labor costsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted] Advance Auto Parts Limited Warranty Policy Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received response from Advance Auto and completely disagree with their responseI have never conducted myself in hostile manner towards any AA member, neither I have screamed, cursed and posed any safety risk.If there are any video recordings available, I'd like them to be reviewed and determined if any of my actions were hostileMoreover, I do not believe I even moved an inch while speaking to manager, who if fact, was very aggressive towards me, and I was scared of his actions.Also, if there is a video, a specialist could be used to read my lips in order to determine if I have used any profanityHowever, I know that AA will never do that, due to the fact, that I have never used profanity or any abusive language.Another concern that if, I in fact, posed safety threat to people in the store, why at no point police was called and private criminal complaint was not filed with PD ? May be they did not want to actually get in trouble by conducting themselves in hostile manner towards mePart was covered my lifetime warranty and it failed within warranty period due to being defectiveAA did discriminate me in deliberate way, as their attitude towards Hispanic customers was totally different then of one towards meAA members were very pleasing, smiling and helpful to Hispanic customers that were there during my visit, and now they are doing everything possible to "victimize a victim" and make me look as I was the one discriminating others.Thank you Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have reviewed the information sent in and it appears that the invoice from [redacted] shows the engine was verified within Nissan Specifications and we see no recommendation for a new engineWe show an Engine Warranty claim ongoing with our Claims team and it shows that it closed due to no activityWe advised Mr [redacted] on 10/13/to send his two estimates to the manufacturer of the part due to them having the authority to approve any repairs or replacementsFor the best assistance concerning this issue we would recommend Mr [redacted] reach out to our Claims team at [redacted] and reference either the claim # [redacted] or ticket # [redacted] Feel free however to respond back with the two estimates/diagnostics clearly stating the engine should be repaired, damage done to it, and what caused the damage and we will work with the Claims team as closely as we canMr [redacted] may have to speak with the Claims team about this issue at some point during the processOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations The vehicle was left on Advance Auto’s premises and the General Manager has advised they abided the agreement concerning the vehicle remaining on the propertyAt this time we will be unable to assist Ms [redacted] with her request