Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms***We will need the location this occurred at and the purchase locationPlease be advised that our battery testing process does require we test the battery and follow what the tester advises usThe reason is to help better identify the vehicle’s true problemA good battery could lose charge due to a defective alternator or a parasitic drainIf the battery is allowed to be charged then we could run a test on the electrical starting system, such as the battery, alternator, and starterA drained battery can prevent our testing equipment from diagnosing another vehicle issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My house is now in full forclocsure for over 65000$because of your negligence in resolving this in a TIMELY manner..My documentation from the mechanic that solved the problem with the fact that YOUR $ part of the ignition coil pack was too weak a signal to cause the whole problem that I bought the part to fi x???? I have already sent documents that show your error in crediting my account dollars then a withdrawl of over the total cost !What is the resolution here?? " [redacted] " in Virginia should have listened the first time I called about the overdraft on my account
As I mentioned in my initial complaint, [redacted] was in contact with me regarding the FIRST issue and I appreciate the way he handled the situationThis a NEW complaintThe problem is [redacted] *and quite frankly, I am not interested in ever stepping foot in Advanced Auto after this because I do not ever want to have to deal with her againShe is a miserable, lazy, racist demon Regards, [redacted] **
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have spoken to our field leadership team over the [redacted] store; and they have asked that Mr [redacted] visit the store so store manager [redacted] could inspect the alleged damages.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with the General Manager, ***, and he advised that when Mr [redacted] came in he had advised the vehicle was a Toyota Highlander with a 3.3L engine (the vehicle was not present at the time)This is why the incorrect battery was chosen for the vehicle as we based the choice off the information providedWhen the battery was brought back the General Manager looked at the engine and realized it was a 3.5L, which would require a different battery typePlease be advised that the battery Mr [redacted] received originally was for a Toyota Highlander 3.3L and this battery has been refunded as a courtesy for the issue.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer received while in regards to having the wrong oil filterWe have verified the purchase, and in researching the filter fitment, we do believe we sold the correct K&N filter for a Impala LTZ flex fuel We would like to advise that a and Impala both call for different oil filters than a As a gesture of good will, we will be mailing Mr [redacted] a $check to the address provided We will also be addressing customer service opportunities with our field leadership team over this store Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We have submitted the customer's feedback and details of the incident to the store's leadership team to be addressedThe district manager over the store should be in touch with the customer within business hours to speak with the customer regarding their in-store experienceShould the customer not receive a phone call within this time frame, we ask they please let us know and we would be more than happy to reach out to the leadership team directly to have this addressed as soon as possible.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I am not sure what this has to do with the fact that the cashier demanded to take possession of my iPhone so that she could inspect the order confirmationAdvance Auto Parts should advise whether this is their policy so that if it is I know to take my business elsewhere, and if it is not, what it intends to do about it I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherOur manufacture warranty covers defects due to metrails or workmanshipAfter careful examination and extensive testing by the manufacturer, it was determined that the failure was not related to any defects in the material or workmanship of the productAs a result, the manufacturer has denied the claim due to embedded carbon debris particlesAt this time Advance Auto Parts supports the manufactures findings; but is still sending the $check as a gesture of good will.As previously advised, we have claim # [redacted] that we opened just days ago after receiving this complaint Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progress.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and have engaged our insurance company, Sedgwick They should be getting in touch with our customer as soon as possibleAt this time any further updates must come through Sedgwick CMS, as they will be handling this for Advance going forwardIf Ms [redacted] would like to contact Sedgwick they can be reached at [redacted] We would lastly like to advise that we are aware Ms [redacted] has contacted Sedgwick already, and that they did not have a claim established for her at that time We do have a claim established now, and the claim # is [redacted] Ms [redacted] can provide that claim # to Sedgwick when calling so they can more quickly assistOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filed It is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe see that a $discount was already applied to our customer’s battery purchase in question Due to the opportunity received, we will also mail Ms [redacted] a $gift card to the address provided Lastly, we thank Ms [redacted] for bringing this valuable training opportunity to our attention We will be addressing that concern internally Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Advance Auto Parts [redacted] I do not have a receipt of purchase of the coolant I was not expecting to be given the wrong kind for my carAs I told the assistant manager at the store location My boyfriend and I came into the store Sunday the 14th about ten minutes before closing timeThat night I was wearing a yellow shirt and brown ugg boots with my hair in a ponytailI'm sure there is some way that Advance Auto parts can rewind their cameras and cross reference the transaction historyI did not get the coolant flush done because I did not have the funds to do soI will not be satisfied until Advance Auto Part is held accountable for potentially messing up my engineI'd much rather get this resolved sooner than later Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedWe do see Ms [redacted] ’s online order# [redacted] for the rotor and brake caliper Ms [redacted] should have no problem returning her online order to our [redacted] ** All she should need in addition to the parts is her order confirmation email and and ID.We also have spoken to our store manager, ***, regarding our customer’s opportunityShe advised she has been in contact with Ms [redacted] to offer a cash refund as a one-time courtesy since we normally issue refunds back to purchasing cards for online orders [redacted] informed us that Ms [redacted] informed her that corporate had already taken care of the refund, but we do not see a check request on file for Ms [redacted] If there is anything further we can do to assist, please do not hesitate to reach out.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business is trying to imply that their product warranty does not cover the labor cost only the productI find this to be unfair due to the fact the product did not fail after use it was a bad alternator to begin with causing more damage and expense then originalI trusted the product I was purchasing was a good product and it turned out to be bad right out the boxI have faxed the business my invoices that I have attached here Regards, [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherDue to the opportunity received, we are having store manager [redacted] call our customer to arrange a refund Please let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Ms [redacted] , Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We reviewed the online order and see where the refund was already issuedSince it was done on 12/20/then we would advise 3-working business days of Mr [redacted] ’s Bank which at most be should 12/28/depending again on his bankWe are unable to stop or alter the refund at this time and would have to let it processWe do require all batteries be tested using on our equipment and base any exchanges based on those testers unless a customer provides an invoice advising a battery is defective from a certified mechanicWe apologize for the lack of exchange concerning this matter and we will work with the field management to correct this going forwardWe would like to offer a $gift card for the inconvenience and if this is acceptable then request Mr [redacted] accept the resolution and we will mail it to the address providedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to assist with the refund of these ignition coilWe would however request our parts back and if Ms [redacted] is willing we could request that Store # [redacted] **, accept the refundPlease verify if this is acceptable and we will make the requestOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for bringing this to our attentionMs [redacted] daughter was not the “purchaser” of the alternator; the repair shop purchased the alternator from Advance Auto PartsWith this being said any warranty provided to Ms [redacted] daughter would normally be through the repair shop that purchased the alternator from Advance Auto Parts since the warranty is not transferable From the information provided, Advance Auto Parts has already gone above the warranty and provided an exchange on the alternator on separate occasions in an attempt to help out the end user of the alternator At this point we will not be able to provide labor reimbursement for these repairs
You guys (and gals) are awesome You have never failed me ever I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We appreciate the additional information provided to usWe will work with the store where the issued occurred to advise a better method to assist our customersWe see that we spoke previously about this issue and have issued $as a refund for the current brake purchaseWe have further refunded the remaining $and Ms [redacted] should see both reflect to her [redacted] *** in 3-business days Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms***We will need the location this occurred at and the purchase locationPlease be advised that our battery testing process does require we test the battery and follow what the tester advises usThe reason is to help better identify the vehicle’s true problemA good battery could lose charge due to a defective alternator or a parasitic drainIf the battery is allowed to be charged then we could run a test on the electrical starting system, such as the battery, alternator, and starterA drained battery can prevent our testing equipment from diagnosing another vehicle issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My house is now in full forclocsure for over 65000$because of your negligence in resolving this in a TIMELY manner..My documentation from the mechanic that solved the problem with the fact that YOUR $ part of the ignition coil pack was too weak a signal to cause the whole problem that I bought the part to fi x???? I have already sent documents that show your error in crediting my account dollars then a withdrawl of over the total cost !What is the resolution here?? " [redacted] " in Virginia should have listened the first time I called about the overdraft on my account
As I mentioned in my initial complaint, [redacted] was in contact with me regarding the FIRST issue and I appreciate the way he handled the situationThis a NEW complaintThe problem is [redacted] *and quite frankly, I am not interested in ever stepping foot in Advanced Auto after this because I do not ever want to have to deal with her againShe is a miserable, lazy, racist demon Regards, [redacted] **
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have spoken to our field leadership team over the [redacted] store; and they have asked that Mr [redacted] visit the store so store manager [redacted] could inspect the alleged damages.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We spoke with the General Manager, ***, and he advised that when Mr [redacted] came in he had advised the vehicle was a Toyota Highlander with a 3.3L engine (the vehicle was not present at the time)This is why the incorrect battery was chosen for the vehicle as we based the choice off the information providedWhen the battery was brought back the General Manager looked at the engine and realized it was a 3.5L, which would require a different battery typePlease be advised that the battery Mr [redacted] received originally was for a Toyota Highlander 3.3L and this battery has been refunded as a courtesy for the issue.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer received while in regards to having the wrong oil filterWe have verified the purchase, and in researching the filter fitment, we do believe we sold the correct K&N filter for a Impala LTZ flex fuel We would like to advise that a and Impala both call for different oil filters than a As a gesture of good will, we will be mailing Mr [redacted] a $check to the address provided We will also be addressing customer service opportunities with our field leadership team over this store Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We have submitted the customer's feedback and details of the incident to the store's leadership team to be addressedThe district manager over the store should be in touch with the customer within business hours to speak with the customer regarding their in-store experienceShould the customer not receive a phone call within this time frame, we ask they please let us know and we would be more than happy to reach out to the leadership team directly to have this addressed as soon as possible.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I am not sure what this has to do with the fact that the cashier demanded to take possession of my iPhone so that she could inspect the order confirmationAdvance Auto Parts should advise whether this is their policy so that if it is I know to take my business elsewhere, and if it is not, what it intends to do about it I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherOur manufacture warranty covers defects due to metrails or workmanshipAfter careful examination and extensive testing by the manufacturer, it was determined that the failure was not related to any defects in the material or workmanship of the productAs a result, the manufacturer has denied the claim due to embedded carbon debris particlesAt this time Advance Auto Parts supports the manufactures findings; but is still sending the $check as a gesture of good will.As previously advised, we have claim # [redacted] that we opened just days ago after receiving this complaint Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progress.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and have engaged our insurance company, Sedgwick They should be getting in touch with our customer as soon as possibleAt this time any further updates must come through Sedgwick CMS, as they will be handling this for Advance going forwardIf Ms [redacted] would like to contact Sedgwick they can be reached at [redacted] We would lastly like to advise that we are aware Ms [redacted] has contacted Sedgwick already, and that they did not have a claim established for her at that time We do have a claim established now, and the claim # is [redacted] Ms [redacted] can provide that claim # to Sedgwick when calling so they can more quickly assistOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filed It is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe see that a $discount was already applied to our customer’s battery purchase in question Due to the opportunity received, we will also mail Ms [redacted] a $gift card to the address provided Lastly, we thank Ms [redacted] for bringing this valuable training opportunity to our attention We will be addressing that concern internally Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Advance Auto Parts [redacted] I do not have a receipt of purchase of the coolant I was not expecting to be given the wrong kind for my carAs I told the assistant manager at the store location My boyfriend and I came into the store Sunday the 14th about ten minutes before closing timeThat night I was wearing a yellow shirt and brown ugg boots with my hair in a ponytailI'm sure there is some way that Advance Auto parts can rewind their cameras and cross reference the transaction historyI did not get the coolant flush done because I did not have the funds to do soI will not be satisfied until Advance Auto Part is held accountable for potentially messing up my engineI'd much rather get this resolved sooner than later Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedWe do see Ms [redacted] ’s online order# [redacted] for the rotor and brake caliper Ms [redacted] should have no problem returning her online order to our [redacted] ** All she should need in addition to the parts is her order confirmation email and and ID.We also have spoken to our store manager, ***, regarding our customer’s opportunityShe advised she has been in contact with Ms [redacted] to offer a cash refund as a one-time courtesy since we normally issue refunds back to purchasing cards for online orders [redacted] informed us that Ms [redacted] informed her that corporate had already taken care of the refund, but we do not see a check request on file for Ms [redacted] If there is anything further we can do to assist, please do not hesitate to reach out.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business is trying to imply that their product warranty does not cover the labor cost only the productI find this to be unfair due to the fact the product did not fail after use it was a bad alternator to begin with causing more damage and expense then originalI trusted the product I was purchasing was a good product and it turned out to be bad right out the boxI have faxed the business my invoices that I have attached here Regards, [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherDue to the opportunity received, we are having store manager [redacted] call our customer to arrange a refund Please let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Ms [redacted] , Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We reviewed the online order and see where the refund was already issuedSince it was done on 12/20/then we would advise 3-working business days of Mr [redacted] ’s Bank which at most be should 12/28/depending again on his bankWe are unable to stop or alter the refund at this time and would have to let it processWe do require all batteries be tested using on our equipment and base any exchanges based on those testers unless a customer provides an invoice advising a battery is defective from a certified mechanicWe apologize for the lack of exchange concerning this matter and we will work with the field management to correct this going forwardWe would like to offer a $gift card for the inconvenience and if this is acceptable then request Mr [redacted] accept the resolution and we will mail it to the address providedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to assist with the refund of these ignition coilWe would however request our parts back and if Ms [redacted] is willing we could request that Store # [redacted] **, accept the refundPlease verify if this is acceptable and we will make the requestOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for bringing this to our attentionMs [redacted] daughter was not the “purchaser” of the alternator; the repair shop purchased the alternator from Advance Auto PartsWith this being said any warranty provided to Ms [redacted] daughter would normally be through the repair shop that purchased the alternator from Advance Auto Parts since the warranty is not transferable From the information provided, Advance Auto Parts has already gone above the warranty and provided an exchange on the alternator on separate occasions in an attempt to help out the end user of the alternator At this point we will not be able to provide labor reimbursement for these repairs
You guys (and gals) are awesome You have never failed me ever I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We appreciate the additional information provided to usWe will work with the store where the issued occurred to advise a better method to assist our customersWe see that we spoke previously about this issue and have issued $as a refund for the current brake purchaseWe have further refunded the remaining $and Ms [redacted] should see both reflect to her [redacted] *** in 3-business days Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond