I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would just like it to be known that the money was never my sole reason for the complaintThe main reason I felt the need to take action was, for what I consider to be a poor experience at this storeThe employee and manager on site were crass, glib and curt which I found most reprehensible, especially since I've spent a lot of money at that store in the lat years, I mainly felt unappreciated as a consumer.I do appreciate the fast turnaround time and the acknowledgement of taking my issue seriouslythank you Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer We were able to find transaction # [redacted] from 12/3/15, store # [redacted] concerning this This transaction will result in a refund of $back to Mr***’s [redacted] card, which he can expect in 1-business days It looks like our store simply sold the wrong oil filter at first for the oil change special The store then refunded the oil and incorrect filter; and on the same transaction sold quarts of Quaker State Full synthetic and the correct Purolator filter, resulting in the $refund for the full difference in the advertised price 12/3/was the first day of our new ad set; which is probably why the incorrect filter was put on the original sale by mistake Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Did receive the refund Regards, [redacted] ***
I accept and appreciate your activeness towards the responseIt is only my desire to remain a customer of your business and I alerted you're company to the problem as soon as I noticed it to ensure this problem does not occur in the future with other customers I hope the issue can be resolved in the future and that this case does not happen to another customer I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The store location is [redacted] You can inspect the leaking and non functional battery that I left when I purchased a new oneI was a hostage of the situation and could not drive the car without a battery so I purchased a new one at full priceThe leaking battery had year warranty and the battery leaking fact alone was not enough for your employees to replace it under warranty Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to review the attached receipts and give me the rebate and compensationHere attached two receiptsRegards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer We were able to see Mr [redacted] ’s original purchase on 1/23/of a 34-78-Gold battery with a year warranty On 7/31/16, we also see where a 24Fbattery was manually returned towards and 124RSilver battery with a two year warranty Since this return was towards a new sale, Mr [redacted] essentially has a new year warranty for his 124R Since warranty continues from original purchase date, this is in Mr [redacted] ’s favor since the Gold battery from the 1/23/purchase would only have about months of free replacement left if we were able to exchange the same battery on 7/31/Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please google limited lifetime warranty on brake pads at Advanced Auto Parts and see your policy.I do not know for sure if it is still a policy but when I started purchasing brake pad it was the policy and I formed a contract with my first purchase that you should not be able to end until I am no longer the owner of the vehicle Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We were able to verify Mr [redacted] ’s qualifying purchase We are unsure as to why his rebate was denied Going forward, we welcome Mr [redacted] to call us at [redacted] opt 1, 3, if such an opportunity should arise again so we can more quickly assistWe are mailing a $gift card to the address provided Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, The reason I am rejecting this businesses response is because the barely made an effort to fulfill my requestI asked to speak to a district manager and was shoved off to the store managerMy battery was well under it's year warranty, which should have been replaced with no issueThey made me purchase a new battery along with all the shenanigans and unprofessional behavior that occurred at that location visitWhen I returned via the managers request he was less than interested in having this conversationHe was polite in response but very distracted by the environmentThough he asked me for details, as I went into details it seemed as if he was bored and had other things to doHe DIDN'T refund the full price of the battery, but then offered a $gift card as some sort of customer retention, which to me, just covered the difference in how much I paid for the battery vs refunded amount, I drove 40+ minutes across town for this meeting, and 40+ minutes back(wear on my vehicle), and gas and my timeI'm sorry but this isn't acceptableI appreciate that you honoring the warranty that wasn't before but this has gone past disservice to direct insultHow can someone reach out and ask for a customer to return due to the businesses mistake and then act so disinterested when asking the details of what took place with his staffHe didn't care, not in my opinion, he just wanted to be able to call his district manager and say that he had handled the situationEssentially this could have been done over the phone and I wouldn't have had to invest more money and time in to getting what I originally paid forI am severely disappointment that they would treat a customer of years this wayShameful
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told by an auto parts contact center rep and supervisor that the price match policy on the merchants site is invalidIn contrast to what's posted, I was told the merchant no longer does a price match if the item is in stock at a nestoreAdditionally, that the merchant no longer price matches amazon and some other retailers [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***P.S please pass this message along to advance auto part The associate [redacted] being very unprofessionalHe mix discount, gift from company along with company mistake will not honor my defective part.I already brought a different brand part since I could not wait and playing with ***'s gameI accept the apology from Advance auto part but will not tolerate ***'s action toward my order.thanks again for listen
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We’ve reviewed the information provided by Mr [redacted] and apologize for any inconvenience he has experiencedI spoke with both the General and District Manager about this issue and have advised to process the exchange for the part without a receiptThis process is similar to many other companies and uses a third party company to assist; this requires a customer’s valid ID to be scanned and this will determine if someone is eligible for the refund without a receiptWe also will have to clearly be able to determine if the part is sold by Advance Auto parts as we have no receipt to clearly indicate it was sold by us or its brand without first viewing the partI have advised the field management that we will be unable to assist with future exchanges without a receipt to show proof of purchaseI will contact our financial team with any names/numbers Mr [redacted] believes this may have been purchased under and add, if found, to our internal Corporate information on customers in case we have need of future exchangesPlease feel free to head to store location #[redacted] for this exchange to take place and contact us at [redacted] option option if any issues; please provide the reference number # [redacted] I included our policy regarding exchanges that does require an original receipt to be eligibleOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond Advance Auto Parts Limited Warranty Policy General Limited Warranty Period and Applicability The warranty period is days from your date of purchase or any longer warranty period that may be printed on your original sales receiptDuring the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under use and service after proper installationSimply return the part along with your original sales receipt to any Advance Auto Parts storeYou must be the original purchaser of the part and still own the vehicle on which it was installedThis warranty is not transferrableReplacement parts are warranted for days from the date of exchange or the remainder of the warranty period on the original part, whichever is longerRefunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within days from the original date of purchaseRefunds will be issued in accordance with our Refund PolicyWhat is Not Covered Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty partsParts under manufacturer's recall for a related problemParts installed on vehicles used off-road or for racing purposesParts installed on a commercial-use vehicle after days (see below)wear and tearUsed or salvage parts
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedBased on the information provided, we were able to find where our district manager [redacted] over this store has reached out to the customer, authorized a refund of the part in question, and a $gift card Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and would like to apologize for the inconvenience this caused our customer We have spoken with our field leadership team regarding this; and they informed us that they have been in contact with our customer, and have arraigned for him to come in to have his battery replacedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations Our warranty policy requires a battery to test bad in order to exchange it We request Mr [redacted] to please provide proof of purchase of our battery, as well as the replacement he bought Once received we would be happy to respond with a resolution Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] That Thermostat only worked a little and was refundedOn that same day 1/29/Transaction # ***I purchased Thermostat item [redacted] for $11.09, gasket water outlet [redacted] $6.99, and antifreeze [redacted] totaling $That thermostat didn't work at all.This one was defective went back for a refund they would only exchange on receipt # ***They store manager acted very mean and would give a refundThe manager said she wasn't going to back downI think her last name is [redacted] I went back again on 2/16/she still wouldn't give me a refundI told them to come and see how it feels inside of my truck.I asked them again on 2/15/still no refundI drive this truck about once a week.They asked did I buy one from somewhere elseI'm cold and so is my wife and grandchildren.I know something are wrong with the thermostats from this storeAfter letting water out and replacing these in the cold please refund my money and they'll never step inside of the store againThey should refund my $and thing keep getting worseI originally changed thermostat because of the time frame but it was working [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We see that our parts catalog recommends DOT brake fluid for a Kia Sportage Since our customer added DOT to that system, we will be unable to assist in filing a damage claim due to it being the wrong fluid type for the vehicle.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We'll be happy to forward this information to our Field Leadership TeamWe appreciate the additional feedback from Mr [redacted] to help us better help our customers
At this time the $gift card will be the only offer we are able to makeWe ask to be advised if Mr [redacted] would like us to process this for him
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would just like it to be known that the money was never my sole reason for the complaintThe main reason I felt the need to take action was, for what I consider to be a poor experience at this storeThe employee and manager on site were crass, glib and curt which I found most reprehensible, especially since I've spent a lot of money at that store in the lat years, I mainly felt unappreciated as a consumer.I do appreciate the fast turnaround time and the acknowledgement of taking my issue seriouslythank you Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer We were able to find transaction # [redacted] from 12/3/15, store # [redacted] concerning this This transaction will result in a refund of $back to Mr***’s [redacted] card, which he can expect in 1-business days It looks like our store simply sold the wrong oil filter at first for the oil change special The store then refunded the oil and incorrect filter; and on the same transaction sold quarts of Quaker State Full synthetic and the correct Purolator filter, resulting in the $refund for the full difference in the advertised price 12/3/was the first day of our new ad set; which is probably why the incorrect filter was put on the original sale by mistake Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Did receive the refund Regards, [redacted] ***
I accept and appreciate your activeness towards the responseIt is only my desire to remain a customer of your business and I alerted you're company to the problem as soon as I noticed it to ensure this problem does not occur in the future with other customers I hope the issue can be resolved in the future and that this case does not happen to another customer I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The store location is [redacted] You can inspect the leaking and non functional battery that I left when I purchased a new oneI was a hostage of the situation and could not drive the car without a battery so I purchased a new one at full priceThe leaking battery had year warranty and the battery leaking fact alone was not enough for your employees to replace it under warranty Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to review the attached receipts and give me the rebate and compensationHere attached two receiptsRegards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer We were able to see Mr [redacted] ’s original purchase on 1/23/of a 34-78-Gold battery with a year warranty On 7/31/16, we also see where a 24Fbattery was manually returned towards and 124RSilver battery with a two year warranty Since this return was towards a new sale, Mr [redacted] essentially has a new year warranty for his 124R Since warranty continues from original purchase date, this is in Mr [redacted] ’s favor since the Gold battery from the 1/23/purchase would only have about months of free replacement left if we were able to exchange the same battery on 7/31/Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please google limited lifetime warranty on brake pads at Advanced Auto Parts and see your policy.I do not know for sure if it is still a policy but when I started purchasing brake pad it was the policy and I formed a contract with my first purchase that you should not be able to end until I am no longer the owner of the vehicle Regards, [redacted] ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We were able to verify Mr [redacted] ’s qualifying purchase We are unsure as to why his rebate was denied Going forward, we welcome Mr [redacted] to call us at [redacted] opt 1, 3, if such an opportunity should arise again so we can more quickly assistWe are mailing a $gift card to the address provided Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, The reason I am rejecting this businesses response is because the barely made an effort to fulfill my requestI asked to speak to a district manager and was shoved off to the store managerMy battery was well under it's year warranty, which should have been replaced with no issueThey made me purchase a new battery along with all the shenanigans and unprofessional behavior that occurred at that location visitWhen I returned via the managers request he was less than interested in having this conversationHe was polite in response but very distracted by the environmentThough he asked me for details, as I went into details it seemed as if he was bored and had other things to doHe DIDN'T refund the full price of the battery, but then offered a $gift card as some sort of customer retention, which to me, just covered the difference in how much I paid for the battery vs refunded amount, I drove 40+ minutes across town for this meeting, and 40+ minutes back(wear on my vehicle), and gas and my timeI'm sorry but this isn't acceptableI appreciate that you honoring the warranty that wasn't before but this has gone past disservice to direct insultHow can someone reach out and ask for a customer to return due to the businesses mistake and then act so disinterested when asking the details of what took place with his staffHe didn't care, not in my opinion, he just wanted to be able to call his district manager and say that he had handled the situationEssentially this could have been done over the phone and I wouldn't have had to invest more money and time in to getting what I originally paid forI am severely disappointment that they would treat a customer of years this wayShameful
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told by an auto parts contact center rep and supervisor that the price match policy on the merchants site is invalidIn contrast to what's posted, I was told the merchant no longer does a price match if the item is in stock at a nestoreAdditionally, that the merchant no longer price matches amazon and some other retailers [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***P.S please pass this message along to advance auto part The associate [redacted] being very unprofessionalHe mix discount, gift from company along with company mistake will not honor my defective part.I already brought a different brand part since I could not wait and playing with ***'s gameI accept the apology from Advance auto part but will not tolerate ***'s action toward my order.thanks again for listen
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We’ve reviewed the information provided by Mr [redacted] and apologize for any inconvenience he has experiencedI spoke with both the General and District Manager about this issue and have advised to process the exchange for the part without a receiptThis process is similar to many other companies and uses a third party company to assist; this requires a customer’s valid ID to be scanned and this will determine if someone is eligible for the refund without a receiptWe also will have to clearly be able to determine if the part is sold by Advance Auto parts as we have no receipt to clearly indicate it was sold by us or its brand without first viewing the partI have advised the field management that we will be unable to assist with future exchanges without a receipt to show proof of purchaseI will contact our financial team with any names/numbers Mr [redacted] believes this may have been purchased under and add, if found, to our internal Corporate information on customers in case we have need of future exchangesPlease feel free to head to store location #[redacted] for this exchange to take place and contact us at [redacted] option option if any issues; please provide the reference number # [redacted] I included our policy regarding exchanges that does require an original receipt to be eligibleOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond Advance Auto Parts Limited Warranty Policy General Limited Warranty Period and Applicability The warranty period is days from your date of purchase or any longer warranty period that may be printed on your original sales receiptDuring the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under use and service after proper installationSimply return the part along with your original sales receipt to any Advance Auto Parts storeYou must be the original purchaser of the part and still own the vehicle on which it was installedThis warranty is not transferrableReplacement parts are warranted for days from the date of exchange or the remainder of the warranty period on the original part, whichever is longerRefunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within days from the original date of purchaseRefunds will be issued in accordance with our Refund PolicyWhat is Not Covered Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty partsParts under manufacturer's recall for a related problemParts installed on vehicles used off-road or for racing purposesParts installed on a commercial-use vehicle after days (see below)wear and tearUsed or salvage parts
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedBased on the information provided, we were able to find where our district manager [redacted] over this store has reached out to the customer, authorized a refund of the part in question, and a $gift card Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided, and would like to apologize for the inconvenience this caused our customer We have spoken with our field leadership team regarding this; and they informed us that they have been in contact with our customer, and have arraigned for him to come in to have his battery replacedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations Our warranty policy requires a battery to test bad in order to exchange it We request Mr [redacted] to please provide proof of purchase of our battery, as well as the replacement he bought Once received we would be happy to respond with a resolution Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] That Thermostat only worked a little and was refundedOn that same day 1/29/Transaction # ***I purchased Thermostat item [redacted] for $11.09, gasket water outlet [redacted] $6.99, and antifreeze [redacted] totaling $That thermostat didn't work at all.This one was defective went back for a refund they would only exchange on receipt # ***They store manager acted very mean and would give a refundThe manager said she wasn't going to back downI think her last name is [redacted] I went back again on 2/16/she still wouldn't give me a refundI told them to come and see how it feels inside of my truck.I asked them again on 2/15/still no refundI drive this truck about once a week.They asked did I buy one from somewhere elseI'm cold and so is my wife and grandchildren.I know something are wrong with the thermostats from this storeAfter letting water out and replacing these in the cold please refund my money and they'll never step inside of the store againThey should refund my $and thing keep getting worseI originally changed thermostat because of the time frame but it was working [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We see that our parts catalog recommends DOT brake fluid for a Kia Sportage Since our customer added DOT to that system, we will be unable to assist in filing a damage claim due to it being the wrong fluid type for the vehicle.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We'll be happy to forward this information to our Field Leadership TeamWe appreciate the additional feedback from Mr [redacted] to help us better help our customers