I have been in contact with my bank and they stated NO ACTION was made by you to reverse the transaction and that they would be anticipating a response - I’ve already had too many lies made to me to trust any word they have and this tactic is just another lieThe hold has finally fallen off after an entire week of hold ups and liesI reject any response you have because a customer should NEVER have to go through such an amateur processI have my money again and will not accept any response you produce I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We reached out to gain more clarity on the issue and spoke with Mr [redacted] who had us speak with [redacted] about the issueShe advised that the main concern was the fact that one of our Team Members was very rude and refused to do the Alternator Test and advised we do not offer that any longer, which we do still test for customer [redacted] advised that General Manger [redacted] had helped her a great deal and that a new Alternator was being put in by a garage due to that part having failedI offered a $gift card which [redacted] on behalf of Mr [redacted] graciously acceptedI followed up and spoke with General Manager [redacted] who is working with the rude Team Member to make sure this does not take place again.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We found where our Field Leader has spoken with Mr [redacted] concerning this issue on 1/23/The information we have received was that Mr [redacted] had a verbal altercation with our Store Team Member and while exiting knocked a display over and our General Manager has suggested Mr [redacted] return the item at another locationWe do understand that Mr [redacted] has informed us this was an accident, but we will stand behind our General Mangers decisionIf Mr [redacted] has had any issue regarding this then please advise us which store he would like to work with and we will assist furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
The defective battery is no longer in my posession It was turned in (core) when the new battery was purchased In adddition, it is my belief that the company should go the extra mile to show that their products meet the standard Is there any evidence that any batteries have tested defective with there equipmentI have maintenance records for my vehicle dating back to its purchase I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.All I need from the company is a proper address with department and specific individual to whom I send the information, ensuring it doesn't get lost again Regards, ** [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond further We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer We are sending a $check to the address provided It can be expected in the mail in 10-business days Mr [redacted] can make note of reference # [redacted] for that check in the event he needs to call to inquire about it Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We have reviewed and a few tracking numbers were returned to the manufacturer of the product and see a refund had not been issuedWe have refunded for the “activated charcoal cabin filter” for $and for the “bosch inch wiper blade” for $on 3/15/(each refund will come separatelyWe also refunded $on 3/15/for the inconvenience of the situation and at this time we will consider this resolved unless Mr [redacted] advises any issues we are not aware ofPlease note we previously did refund the “rocker panel” for $due to the manufacturer not having stockOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond Details of actions taken so far Refunded an additional $for the inconvenience3/15/ Rocker Panel – Out of Stock – Refunded $2/15/ [redacted] – Reship Delivered Front Brake Pads Air Filter Classic Design Engine Oil Filter Wiper Blade Inch [redacted] – Reship Delivered Fuel Filter [redacted] – UPS states package was denied by Receiver Activated Charcoal Cabin Filter – Refunded $3/15/ [redacted] – Returned to sender – Apt # missing on label Bosch Wiper Blade Inch – Refunded $3/15/
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] is a liarI ended the phone call after I said he is too closed minded to be in businessI'd like to know who he spoke to at [redacted] because I believe he is lying about that too [redacted] employees confirmed to me that the AAP employee very well could have pulled the wiper blade off too hard and broke the mechanism or ripped the threads I did not use the wiper in heavy snow or ice; it was raining Jan18, If AAP has a business practice of taking advantage of women and the physically disabled and denying the facts in order to cover up their employees negligence, then perhaps a negative review on yelp is appropriatethanks very much [redacted] *** [redacted] , Esquire
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with this response as it does not resolve the issueI am sending the invoice of the labor to you at this time as per request and ask that you look my receipts up for the parts and warranty information under [redacted] phone number [redacted] I purchased it all with my credit card and would appreciate you just reimbursing the labor as it was not necessary for me to pay if the product would have been good and a warranty part was not neededreference # [redacted] Regards, [redacted] ***
The district manager over the store, ***, has reached out stating that he spoke with the customer and advised to have the item's brought into the storeHe let the customer know, if the item's are used they would be unable to issue a refund, but if the item's are unused and in like new condition, the store would refund the customerWe now consider this resolved as the customer has spoken with the district manager on the situation and has been offered a resolutionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In reference to complaint ID [redacted] the store return my money it was a mistake on one of the employee but the customer services of this store it was horrible, I don't know if I can make a complaint about thatThank youRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I picked up the check today at Advance Auto on [redacted] Thanks and please hit accept [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have spoken to our field leadership team over the [redacted] store; and they have offered to replace the radiator in question as a gesture of good will They do not believe that they damaged our customer’s radiator, so they will not be offering any further assistance for labor.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I wanted to understand why my warranty wasn't honored or discussed when I originally visited the store locationno one has addressed thisthis directly effects future decisions to do business with this companyIf no one is willing to have a conversation about this, District Manager or higher, that's on the company for having terrible customer serviceso not only was I denied several FREE services while I was at the location but the business compounds the disrespect by not allowing me to further understand why this treatment took placeI am seriously disappointed with this companyThis used to be about helping customers with their vehicles, their personal life line to the world and societal transportIn my opinion, this is how companies that don't care about customers or their staff act, this is how a profit machine would behaveCold and methodical, but never accepting that mistakes take place and parts need to be replaced before they break the machineAll I wanted was a real explination of why myself, as well as the man with the baby, were treated so rudely, and dismissed constantly, while the empolyees were on the clock, playing with their friend, who they locked inside during cash procedureswhich has to be a violation of company policy Regards, *** ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced regarding his battery We have reached out to the District Manager, ***, and he will be contacting Mr [redacted] on 6/24/to discuss the situation further and provide an apology and resolution The District Manager will also provide our customer with a receipt for the replacement battery Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We request that Mr [redacted] provide us, or help us find his original proof of purchase for the first bulb so we can better review his request, and take it for consideration Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would need to know which store location this happened atWe’d like to speak with them further on this issueWe also ask to know if the part was opened/used when Mr [redacted] attempted to return the product and the reason it was no longer needed after purchaseKnowing this information will help us better determine what may be taking placeWe have provided a link below to our return policy as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There is a note on my Commercial file that returns are no longer authorized, nor are deliveries to my business address Regards, [redacted]
The complaint is at the store in question I was refused the option to exchange my product and once I went to a new location same franchise my request to exchange was honoredI feel there was bias/discrimination because at the [redacted] ** location I was told without a receipt I had no option to exchange
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We show where Mr [redacted] contacted in regarding this issueWe had contacted the store and we were advised that our testing equipment diagnosed the battery as goodThe warranty indicates that we exchange defective batteries only and in this case a charge may have corrected the issueWe attempt to charge batteries to verify for the customer and ourselves if it is a battery or vehicle issueAs a goodwill gesture we will be happy to refund the battery from Advance Auto parts via check if we are provided a new battery purchase receiptMr [redacted] may attach the receipt in his response along with a valid mailing address for the check to go out to from our Headquarters or may also email or fax the info to either [redacted] or Ecomm_ [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have been in contact with my bank and they stated NO ACTION was made by you to reverse the transaction and that they would be anticipating a response - I’ve already had too many lies made to me to trust any word they have and this tactic is just another lieThe hold has finally fallen off after an entire week of hold ups and liesI reject any response you have because a customer should NEVER have to go through such an amateur processI have my money again and will not accept any response you produce I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We reached out to gain more clarity on the issue and spoke with Mr [redacted] who had us speak with [redacted] about the issueShe advised that the main concern was the fact that one of our Team Members was very rude and refused to do the Alternator Test and advised we do not offer that any longer, which we do still test for customer [redacted] advised that General Manger [redacted] had helped her a great deal and that a new Alternator was being put in by a garage due to that part having failedI offered a $gift card which [redacted] on behalf of Mr [redacted] graciously acceptedI followed up and spoke with General Manager [redacted] who is working with the rude Team Member to make sure this does not take place again.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We found where our Field Leader has spoken with Mr [redacted] concerning this issue on 1/23/The information we have received was that Mr [redacted] had a verbal altercation with our Store Team Member and while exiting knocked a display over and our General Manager has suggested Mr [redacted] return the item at another locationWe do understand that Mr [redacted] has informed us this was an accident, but we will stand behind our General Mangers decisionIf Mr [redacted] has had any issue regarding this then please advise us which store he would like to work with and we will assist furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
The defective battery is no longer in my posession It was turned in (core) when the new battery was purchased In adddition, it is my belief that the company should go the extra mile to show that their products meet the standard Is there any evidence that any batteries have tested defective with there equipmentI have maintenance records for my vehicle dating back to its purchase I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.All I need from the company is a proper address with department and specific individual to whom I send the information, ensuring it doesn't get lost again Regards, ** [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond further We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer We are sending a $check to the address provided It can be expected in the mail in 10-business days Mr [redacted] can make note of reference # [redacted] for that check in the event he needs to call to inquire about it Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
We have reviewed and a few tracking numbers were returned to the manufacturer of the product and see a refund had not been issuedWe have refunded for the “activated charcoal cabin filter” for $and for the “bosch inch wiper blade” for $on 3/15/(each refund will come separatelyWe also refunded $on 3/15/for the inconvenience of the situation and at this time we will consider this resolved unless Mr [redacted] advises any issues we are not aware ofPlease note we previously did refund the “rocker panel” for $due to the manufacturer not having stockOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond Details of actions taken so far Refunded an additional $for the inconvenience3/15/ Rocker Panel – Out of Stock – Refunded $2/15/ [redacted] – Reship Delivered Front Brake Pads Air Filter Classic Design Engine Oil Filter Wiper Blade Inch [redacted] – Reship Delivered Fuel Filter [redacted] – UPS states package was denied by Receiver Activated Charcoal Cabin Filter – Refunded $3/15/ [redacted] – Returned to sender – Apt # missing on label Bosch Wiper Blade Inch – Refunded $3/15/
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] is a liarI ended the phone call after I said he is too closed minded to be in businessI'd like to know who he spoke to at [redacted] because I believe he is lying about that too [redacted] employees confirmed to me that the AAP employee very well could have pulled the wiper blade off too hard and broke the mechanism or ripped the threads I did not use the wiper in heavy snow or ice; it was raining Jan18, If AAP has a business practice of taking advantage of women and the physically disabled and denying the facts in order to cover up their employees negligence, then perhaps a negative review on yelp is appropriatethanks very much [redacted] *** [redacted] , Esquire
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with this response as it does not resolve the issueI am sending the invoice of the labor to you at this time as per request and ask that you look my receipts up for the parts and warranty information under [redacted] phone number [redacted] I purchased it all with my credit card and would appreciate you just reimbursing the labor as it was not necessary for me to pay if the product would have been good and a warranty part was not neededreference # [redacted] Regards, [redacted] ***
The district manager over the store, ***, has reached out stating that he spoke with the customer and advised to have the item's brought into the storeHe let the customer know, if the item's are used they would be unable to issue a refund, but if the item's are unused and in like new condition, the store would refund the customerWe now consider this resolved as the customer has spoken with the district manager on the situation and has been offered a resolutionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In reference to complaint ID [redacted] the store return my money it was a mistake on one of the employee but the customer services of this store it was horrible, I don't know if I can make a complaint about thatThank youRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I picked up the check today at Advance Auto on [redacted] Thanks and please hit accept [redacted]
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have spoken to our field leadership team over the [redacted] store; and they have offered to replace the radiator in question as a gesture of good will They do not believe that they damaged our customer’s radiator, so they will not be offering any further assistance for labor.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I wanted to understand why my warranty wasn't honored or discussed when I originally visited the store locationno one has addressed thisthis directly effects future decisions to do business with this companyIf no one is willing to have a conversation about this, District Manager or higher, that's on the company for having terrible customer serviceso not only was I denied several FREE services while I was at the location but the business compounds the disrespect by not allowing me to further understand why this treatment took placeI am seriously disappointed with this companyThis used to be about helping customers with their vehicles, their personal life line to the world and societal transportIn my opinion, this is how companies that don't care about customers or their staff act, this is how a profit machine would behaveCold and methodical, but never accepting that mistakes take place and parts need to be replaced before they break the machineAll I wanted was a real explination of why myself, as well as the man with the baby, were treated so rudely, and dismissed constantly, while the empolyees were on the clock, playing with their friend, who they locked inside during cash procedureswhich has to be a violation of company policy Regards, *** ***
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced regarding his battery We have reached out to the District Manager, ***, and he will be contacting Mr [redacted] on 6/24/to discuss the situation further and provide an apology and resolution The District Manager will also provide our customer with a receipt for the replacement battery Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We request that Mr [redacted] provide us, or help us find his original proof of purchase for the first bulb so we can better review his request, and take it for consideration Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would need to know which store location this happened atWe’d like to speak with them further on this issueWe also ask to know if the part was opened/used when Mr [redacted] attempted to return the product and the reason it was no longer needed after purchaseKnowing this information will help us better determine what may be taking placeWe have provided a link below to our return policy as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There is a note on my Commercial file that returns are no longer authorized, nor are deliveries to my business address Regards, [redacted]
The complaint is at the store in question I was refused the option to exchange my product and once I went to a new location same franchise my request to exchange was honoredI feel there was bias/discrimination because at the [redacted] ** location I was told without a receipt I had no option to exchange
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr*** We show where Mr [redacted] contacted in regarding this issueWe had contacted the store and we were advised that our testing equipment diagnosed the battery as goodThe warranty indicates that we exchange defective batteries only and in this case a charge may have corrected the issueWe attempt to charge batteries to verify for the customer and ourselves if it is a battery or vehicle issueAs a goodwill gesture we will be happy to refund the battery from Advance Auto parts via check if we are provided a new battery purchase receiptMr [redacted] may attach the receipt in his response along with a valid mailing address for the check to go out to from our Headquarters or may also email or fax the info to either [redacted] or Ecomm_ [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond