Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms *** We will reach out and work with the Field Leadership Team regarding this issue and investigate furtherWe will issue a refund for the amount of $for the troublePlease advise if the address provided to the Revdex.com is a valid mailing address for a check from our Corporate OfficeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have found the online order and see that the item has been deliveredWe did hear from Mr [redacted] quickly and did start the process of the cancellation for him on 1/16/Unfortunately the cancellation process was unable to be completed before the item was shipped outWhen an order is placed a customer accepts the responsibility of receiving that order At this time the best option would be to return the package to a nearby store location to have them process a refundWe apologize for any inconvenience and are happy to issue a $off $or more Speed Perk coupon to Mr [redacted] ’ reward accountOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We have researched the claims filed for Mrs [redacted] and our records indicate that two out of the three claims were denied by the manufacturer as not being defective due to a defect in [redacted] ship It is up to the manufacturer to make this decision, thus determining the outcome of the claim Without their approval, we are unable to offer any further reimbursement We are also unable to extend the warranty, as that is set by the manufacturer as well, and there is no way to adjust the time left in the warranty Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Advanced auto parts [redacted] Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] [mailto: [redacted] ] Sent: Wednesday, February 08, 5:PMSubject: Advance auto parts I have been trying to locate the purchase receipt for the transaction in question and I just don't have itthe following information is what I can provide so advance auto part can try to find the purchase, it was either purchase under the following phone numbers [redacted] , under the name [redacted] or [redacted] under the name [redacted] The possible stores that I purchased this item would be the one on [redacted] and [redacted] ave in [redacted] **Also the store on north [redacted] highway in [redacted] Or the one on south [redacted] *** Looking forward to hearing from you.Thank You [redacted]
The Field Leadership Team has advised this issue has been addressed at this timeWe apologize but our previous response stated we would be unable to assist further regarding this matter
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We do not agree with the results that [redacted] claims that were found on the heating tabs on the motorThe motor did not heat up or get hot when we drove it, it simply started making rattling noises n just turned offMaybe that the tabs were already heated up before we even started using the motorOur mechanics [redacted] auto repair also stated that the motor had very low oil compression n that was making the lifters or pistons to make the rattling noise [redacted] mentioned that waterpump heated up n caused it to heat upThat waterpump came on that same motor why did they send parts that were not any good this whole situation is really a big loop hole so that they dont honor the warranty that came with a defective motor so they wont have to pay back our money or exchange it for a good motorWe paid $to Advance auto parts not [redacted] they should dipute it among themselves not with usWhat happened to the Motto : that customers are always right n that the company would make the customers satisfied n happy with their business? I believe there are other customers that have gone thru the same bad experience tooThis is alot of money for us poor people to just not try to do something about it especially when it wasn't our fault that it messed upPlease take that in considerationThank you
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mrs [redacted] We ask that Mrs [redacted] advise if the part has been installed or openedWe also will need to know which store location this issue occurred at and the name/phone # the item was bought under or a receipt providedWe’ll contact the Field Leadership Team and see what options we have to assist once we have been updatedPlease be advised of our Return Policy which we have provided a link belowElectrical parts and opened items are not returnable and we also have a list of items that are non-returnable as well and all return/exchanges are at the store’s discretionOur policy is available, in store, online, and upon requestOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me once the original request is performed by the business I will wait for the business to perform the action of addressing their process for exchange of warrantied items by way of not exchanging through the method of a return which is tracked and reguarded as an abuse according to the TRE, if the business does, I will consider this complaint resolved.The check is not my concern at this time as we purchased the new alternator from our [redacted] *** dealershipAlthough this did cost us a couple hundred dollars, my main concern is not facing further frustration and issue upon returning to your stores for all the other parts I have purchased through AdvanceAt this time we refuse to shop with Advance and will continue to purchase from other competitive retailers until the issues with processing our warrantied parts proves to be resolvedI would like notification from the business of this process change when it occurs to ensure we can once again be customers of Advance Auto Parts.I like and stand by the quality of the parts Advance provides its customers even though the belt for the 'Ford Focus was longer than the OEM part Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We spoke with the District Manager [redacted] over the stores in the area and had him reach out to Mr [redacted] It turns out there was a misunderstanding between the Team Member who assisted Mr [redacted] when he came to pick up the partThe part was in fact at the store then and still was today, 7/26/2016, during my conversation with District Manager ***DM [redacted] and Mr [redacted] spoke about the issue at length and DM [redacted] apologized for the issue and advised he would make sure a problem of this nature does not take place againWe were informed that when the conversation ended that Mr [redacted] was happy due to him having already bought a part elsewhereWe will consider the issue resolved unless Mr [redacted] could use further assistance regarding this matterOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all I do have my receipt, and referenced it in my initial complaint and in store when I went to do the returnNot sure why that was never considered, considering the response from the company is solely based on me not having a receiptObviously the company is not interested in good customer service or the training of their store managers and sales associatesThere's nothing that can be done at this point, as far as I'm concerned I lost $and learned a lesson on not ever going to another Advanced Auto! Regards, [redacted]
Ms [redacted] , Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to attempt to assist, but please be advised that testing a battery to understand if it shows as bad is part of our warranty processThere are numerous issues that could potentially cause a battery to fail or lose charge which would mean the battery was not defectiveWe would be willing to refund the purchase if we receive the secondary purchase receipt and if one of our stores could test the vehicleWe’d like to determine if the alternator, or another factor, was what caused the battery to lose charge, but if everything tests good then we will simply refundIf Ms [redacted] would prefer we not check her vehicle then we would also accept a certified mechanic’s opinion as well however we would not be unable to pay for the diagnosticOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have reviewed the information and apologize for the inconvenience this has caused Mr***We have reached out and spoke with the Field Leadership Team concerning this matterThe Management has advised that they have spoken with the Team Members present during this incident and was informed that the battery itself tested as a “good” batteryIf Mr [redacted] can provide an invoice stating from a certified mechanic showing the battery as defective then we can assist furtherOur warranty advises that we will exchange batteries due to manufacturer defects, but at this time the battery has not tested that a replacement is required [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I contacted the insurance company [redacted] concerning this issue [redacted] could not find any information concerning this issue anywhere and had no idea who I was or what I was calling about They said that they could not process a claim without the claim number which I have not been provided They also said that they had not been contacted by Advance Auto Parts about this issue.Would it be possible for Advance Auto Parts to provide the claim number to me, and to also contact [redacted] so they are aware of this issue so a resolution can be reached? Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and located the emails that our customer has previously sent in and we would like to apologize for the inconvenience caused to our customer We have forwarded Mr [redacted] ’s feedback to the General and District managers in his areaOur records indicate that our customer was contacted by the management team over his local store to discuss the situation, and that he was offered a $gift card Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Hello,I can't seem to figure out how to get into your system to address this complaint but Mr [redacted] has gotten back to me and is handling my complaintSomeone took sick in his family and the ball was dropped by the store but all seems to be going well now and I'd like to suspend/cancel this for now.Thank you, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I purchased the battery from store # [redacted] *** The dated of the transaction was [redacted] *** Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We will advise our Field Leadership Team of this issue so they can speak with the Store Team MembersOur Store Team Members always do their best to provide the correct parts to our Customers, but final determination of parts being correct truly lies with a customer or their mechanicIf it is acceptable then Advance Auto Parts would like to credit the order itself for the $as a courtesy for this inconvenienceWe show a MasterCard ending in *** would be the card to receive the funds backOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However my address is wrong on this website, and it wont let me change itMy real address is [redacted] *** Please do not send the check to the wrong address Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms *** We will reach out and work with the Field Leadership Team regarding this issue and investigate furtherWe will issue a refund for the amount of $for the troublePlease advise if the address provided to the Revdex.com is a valid mailing address for a check from our Corporate OfficeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have found the online order and see that the item has been deliveredWe did hear from Mr [redacted] quickly and did start the process of the cancellation for him on 1/16/Unfortunately the cancellation process was unable to be completed before the item was shipped outWhen an order is placed a customer accepts the responsibility of receiving that order At this time the best option would be to return the package to a nearby store location to have them process a refundWe apologize for any inconvenience and are happy to issue a $off $or more Speed Perk coupon to Mr [redacted] ’ reward accountOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We have researched the claims filed for Mrs [redacted] and our records indicate that two out of the three claims were denied by the manufacturer as not being defective due to a defect in [redacted] ship It is up to the manufacturer to make this decision, thus determining the outcome of the claim Without their approval, we are unable to offer any further reimbursement We are also unable to extend the warranty, as that is set by the manufacturer as well, and there is no way to adjust the time left in the warranty Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Advanced auto parts [redacted] Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] [mailto: [redacted] ] Sent: Wednesday, February 08, 5:PMSubject: Advance auto parts I have been trying to locate the purchase receipt for the transaction in question and I just don't have itthe following information is what I can provide so advance auto part can try to find the purchase, it was either purchase under the following phone numbers [redacted] , under the name [redacted] or [redacted] under the name [redacted] The possible stores that I purchased this item would be the one on [redacted] and [redacted] ave in [redacted] **Also the store on north [redacted] highway in [redacted] Or the one on south [redacted] *** Looking forward to hearing from you.Thank You [redacted]
The Field Leadership Team has advised this issue has been addressed at this timeWe apologize but our previous response stated we would be unable to assist further regarding this matter
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We do not agree with the results that [redacted] claims that were found on the heating tabs on the motorThe motor did not heat up or get hot when we drove it, it simply started making rattling noises n just turned offMaybe that the tabs were already heated up before we even started using the motorOur mechanics [redacted] auto repair also stated that the motor had very low oil compression n that was making the lifters or pistons to make the rattling noise [redacted] mentioned that waterpump heated up n caused it to heat upThat waterpump came on that same motor why did they send parts that were not any good this whole situation is really a big loop hole so that they dont honor the warranty that came with a defective motor so they wont have to pay back our money or exchange it for a good motorWe paid $to Advance auto parts not [redacted] they should dipute it among themselves not with usWhat happened to the Motto : that customers are always right n that the company would make the customers satisfied n happy with their business? I believe there are other customers that have gone thru the same bad experience tooThis is alot of money for us poor people to just not try to do something about it especially when it wasn't our fault that it messed upPlease take that in considerationThank you
Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mrs [redacted] We ask that Mrs [redacted] advise if the part has been installed or openedWe also will need to know which store location this issue occurred at and the name/phone # the item was bought under or a receipt providedWe’ll contact the Field Leadership Team and see what options we have to assist once we have been updatedPlease be advised of our Return Policy which we have provided a link belowElectrical parts and opened items are not returnable and we also have a list of items that are non-returnable as well and all return/exchanges are at the store’s discretionOur policy is available, in store, online, and upon requestOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me once the original request is performed by the business I will wait for the business to perform the action of addressing their process for exchange of warrantied items by way of not exchanging through the method of a return which is tracked and reguarded as an abuse according to the TRE, if the business does, I will consider this complaint resolved.The check is not my concern at this time as we purchased the new alternator from our [redacted] *** dealershipAlthough this did cost us a couple hundred dollars, my main concern is not facing further frustration and issue upon returning to your stores for all the other parts I have purchased through AdvanceAt this time we refuse to shop with Advance and will continue to purchase from other competitive retailers until the issues with processing our warrantied parts proves to be resolvedI would like notification from the business of this process change when it occurs to ensure we can once again be customers of Advance Auto Parts.I like and stand by the quality of the parts Advance provides its customers even though the belt for the 'Ford Focus was longer than the OEM part Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We spoke with the District Manager [redacted] over the stores in the area and had him reach out to Mr [redacted] It turns out there was a misunderstanding between the Team Member who assisted Mr [redacted] when he came to pick up the partThe part was in fact at the store then and still was today, 7/26/2016, during my conversation with District Manager ***DM [redacted] and Mr [redacted] spoke about the issue at length and DM [redacted] apologized for the issue and advised he would make sure a problem of this nature does not take place againWe were informed that when the conversation ended that Mr [redacted] was happy due to him having already bought a part elsewhereWe will consider the issue resolved unless Mr [redacted] could use further assistance regarding this matterOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all I do have my receipt, and referenced it in my initial complaint and in store when I went to do the returnNot sure why that was never considered, considering the response from the company is solely based on me not having a receiptObviously the company is not interested in good customer service or the training of their store managers and sales associatesThere's nothing that can be done at this point, as far as I'm concerned I lost $and learned a lesson on not ever going to another Advanced Auto! Regards, [redacted]
Ms [redacted] , Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms [redacted] We would be happy to attempt to assist, but please be advised that testing a battery to understand if it shows as bad is part of our warranty processThere are numerous issues that could potentially cause a battery to fail or lose charge which would mean the battery was not defectiveWe would be willing to refund the purchase if we receive the secondary purchase receipt and if one of our stores could test the vehicleWe’d like to determine if the alternator, or another factor, was what caused the battery to lose charge, but if everything tests good then we will simply refundIf Ms [redacted] would prefer we not check her vehicle then we would also accept a certified mechanic’s opinion as well however we would not be unable to pay for the diagnosticOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have reviewed the information and apologize for the inconvenience this has caused Mr***We have reached out and spoke with the Field Leadership Team concerning this matterThe Management has advised that they have spoken with the Team Members present during this incident and was informed that the battery itself tested as a “good” batteryIf Mr [redacted] can provide an invoice stating from a certified mechanic showing the battery as defective then we can assist furtherOur warranty advises that we will exchange batteries due to manufacturer defects, but at this time the battery has not tested that a replacement is required [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I contacted the insurance company [redacted] concerning this issue [redacted] could not find any information concerning this issue anywhere and had no idea who I was or what I was calling about They said that they could not process a claim without the claim number which I have not been provided They also said that they had not been contacted by Advance Auto Parts about this issue.Would it be possible for Advance Auto Parts to provide the claim number to me, and to also contact [redacted] so they are aware of this issue so a resolution can be reached? Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and located the emails that our customer has previously sent in and we would like to apologize for the inconvenience caused to our customer We have forwarded Mr [redacted] ’s feedback to the General and District managers in his areaOur records indicate that our customer was contacted by the management team over his local store to discuss the situation, and that he was offered a $gift card Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Hello,I can't seem to figure out how to get into your system to address this complaint but Mr [redacted] has gotten back to me and is handling my complaintSomeone took sick in his family and the ball was dropped by the store but all seems to be going well now and I'd like to suspend/cancel this for now.Thank you, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I purchased the battery from store # [redacted] *** The dated of the transaction was [redacted] *** Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We will advise our Field Leadership Team of this issue so they can speak with the Store Team MembersOur Store Team Members always do their best to provide the correct parts to our Customers, but final determination of parts being correct truly lies with a customer or their mechanicIf it is acceptable then Advance Auto Parts would like to credit the order itself for the $as a courtesy for this inconvenienceWe show a MasterCard ending in *** would be the card to receive the funds backOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However my address is wrong on this website, and it wont let me change itMy real address is [redacted] *** Please do not send the check to the wrong address Regards, [redacted]