I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is completely unacceptable as a business number one I purchased a company warranty will th guarantee my product will work and it failedI did not visit four storesThere is four stores in walking distance from my house with my “inoperable vehicle”The association was incompetent and unwilling to assist me with the situation of them closing the storeYes I was upset but there was no vulgar language or threatening actions involved in this storeIf the workers where afraid for their safety no police were involvedWhen asked to leave I asked to call officersService was denied as associates felt they didn’t have time before store closed to deal with meFor an association to tell opinions of how a vehicle has problems is not educatedWith my invoice being ignored and lack of communication I am disappointed and regretful that I purchased from this organizationI have not received any call for my inconvenience and store associates have? I do not want this battery this warranty or any part of this companyThe customer in this situation is nothing and I have been helped more by an agent more than the companyI want a phone call on my cellular device by the corporate office Regards, [redacted] ***
We have located the purchase that Mrs [redacted] made and appreciate the additional informationWe spoke with the General Manager, [redacted] *, at Store [redacted] ***) and he advised he would be happy to help** stated that if Mrs [redacted] can provide an invoice from the dealer showing the battery as bad we can exchange the batteryIf Mrs [redacted] has bought a new battery already then the General Manager advised he would do a refund if a new receipt is providedWe apologize for any inconvenience this has causedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have received the receipts from Mr [redacted] We will be creating a check request for $and we expect it should mail out by 1/23/at the latestWe advise 7-business days via standard mailIf there are any issues then Mr [redacted] may contact us at [redacted] for helpMr [redacted] ’s ticket number for this issue is ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We also show where Mr [redacted] was paid $for this issue he is describingThe warranty however on remanufactured transmissions are based upon terms set by the Manufacturer, [redacted] The maximum amount that is paid for a claim is $We have attached the warranty for reviewAt this time we will be unable to assist the customer in concerns the warranty set by [redacted] the ManufacturerOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
No because you guys couldn't do what you were supposed to do and now I'm out of more money because I have to have it towed and sent to a mechanic and have him do it
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] It is unacceptable to believe that a customer is not given even a minute to cancel an orderI can also not accept that my order could not be canceled within minutes of your business hours startingYour business failed to answer my calls, email, and chat to cancel the orderWhen the csr person did answer, she apparently lied to meShe stated the order is cancel and I would not be chargedWhen I tried multiple times via phone and online chat to resolve the issue, your company would not accept my calls or chat communicationAgain I verbally took away all permission to withdrawal funds from my bank when I spoke to the csrMy reimbursement for taking a significant amount of money is to drive a half an hour, about thirty miles to one of your stores and accept a coupon if I spend more money in your store or online? I find it ironic that this $off $is the same coupon you would not take for the original purchaseI find this ridiculous that this is your commitment to customer satisfaction
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and we are unable to find a labor claim for our customer We request that Mr [redacted] provide us the engine serial number so we can better assist in researching this labor claim We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this has caused our customerWe have spoken to our store leadership team and District Manager [redacted] has advised that he will have the Store reach out to assist Ms [redacted] with a new battery to help with the battery exchangeI contacted the General Manager [redacted] of the store at [redacted] and he advised that he will make sure to contact Ms [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have processed check request # [redacted] for $which will be mailed to the address provided Please allow 7-business days for processing
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I recently filed a complaint against ADVANCE AUTO and their SPEED PERKS AWARDS PROGRAM case # ID [redacted] which an agreement was reached but ADVANCE AUTO an speed perks program have failed to do what they said they would do to satisfy this complaint I have waited for ADVANCE AUTO AND SPEED PERKS AWARDS to comply with the agreement but to no end I am only asking ADVANCE AUTO and SPEED PERKS AWARDS to do what their policy or advertising said they would do if you buy from them I even went on line to my SPEED PERKS AWARDS ACCOUNT to see that they SPEED PERKS AWARDS PROGRAM had not corrected their errors as promised in the complaint statement agreement as I was told I have waited to let them do what was necessary to correct this matter but they have failed to do so What is wrong with this company that they ADVANCE AUTO SPEED PERKS AWARD PROGRAM can not abide by their advertising to lure consumers to buy their products with added rewards for doing so This is clearly an example of advertising I have been buying lots of their products for years to maintain my vehicles with the SPEED PERKS AWARDS PROGRAM saving me money with their awards program which is the whole idea of this sales gimmick ADVANCE AUTO AND SPEED PERKS AWARDS PROGRAM should be held accountable for their actions especially since their agreement to my last complaint which they have not done Either do what their advertising says or do away with it My present maintenance repairs and up keep have been delayed long enough !!!!! They ADVANCE AUTO and SPEED PERKS AWARD PROGRAM have withheld my monetary discounts that I have earned from my previous purchases for my next purchases long enough
I have reviewed the response offer made by the business in reference to complaint ID [redacted] I sincerely appreciate all your help in this regards I called the store manager " [redacted] " and he is not aware of this issue and declined to take care of it unless he hear anything on this issueIf there is a delay, kindly let me know and I can wait without any issuesI just need to know when should I contact the store manager ( [redacted] ) Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not heard back from anyone [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The two attachments are August and September bank statements requested, showing the discrepancy Advance Auto made on my accountOn the bank statement for August 11th, 2017, you will see that a deposit of $was made on 7/24, by myselfOn 7/Advanced credited the amount of $to my account incorrectlyThen, on the same date, debited the amount of $257.72, overdrawing my account by $As you will see an immediate overdraft charge of $37.00, along with a daily overdraft charge of $has been debited to my account sinceThe original charge Advance Auto should have debited my account for was $102.99.Please contact me if you have any questions or concerns or need additional information.Thank you, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer has experiencedDue to the opportunity received, we are refunding the order in question Mr [redacted] can be expecting $back to his purchasing card in 1-business days.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer has experiencedIt seems that our leadership team over the [redacted] Advance Auto Parts store has taken care of Mr [redacted] by providing him with a refund for the part in question Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have researched the claim with our Commercial Labor Reimbursement Team and have confirmed that the purchase of the engine was made by [redacted] *** Labor reimbursement is always based on manufacturer’s inspection, as explained in our warranty document The claim was approved by the manufacturer The labor rate is $per hour, up to a $maximum Based on the information above, we are mailing a $check to our [redacted] store We will have a member of our management team call Mr [redacted] once it arrives Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer For the protection of our customers, only the person who places an online order can pick it up, and we require the following documentation for verification: the credit card used for the purchase, a valid state-issued photo ID, and a digital or print copy of the order confirmation This information is available on our website at [redacted] Again, this is for our customers’ protection We have also confirmed that both authorization holds placed on Mr [redacted] ’ account have been reversed, and he was not charged for either of the orders he did not pick up Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced regarding his battery We have reached out to the District Manager, [redacted] , and he has been in contact with Mr [redacted] regarding the situation Our last update from [redacted] indicates he has received the invoices, and plans on contacting Mr [redacted] this evening.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me General Manager called and I got the refund Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Well you guys failed to show the video of your employees if they opened the battery charger between 12pm and am which means you guys are theifs and will never enter your stores Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is completely unacceptable as a business number one I purchased a company warranty will th guarantee my product will work and it failedI did not visit four storesThere is four stores in walking distance from my house with my “inoperable vehicle”The association was incompetent and unwilling to assist me with the situation of them closing the storeYes I was upset but there was no vulgar language or threatening actions involved in this storeIf the workers where afraid for their safety no police were involvedWhen asked to leave I asked to call officersService was denied as associates felt they didn’t have time before store closed to deal with meFor an association to tell opinions of how a vehicle has problems is not educatedWith my invoice being ignored and lack of communication I am disappointed and regretful that I purchased from this organizationI have not received any call for my inconvenience and store associates have? I do not want this battery this warranty or any part of this companyThe customer in this situation is nothing and I have been helped more by an agent more than the companyI want a phone call on my cellular device by the corporate office Regards, [redacted] ***
We have located the purchase that Mrs [redacted] made and appreciate the additional informationWe spoke with the General Manager, [redacted] *, at Store [redacted] ***) and he advised he would be happy to help** stated that if Mrs [redacted] can provide an invoice from the dealer showing the battery as bad we can exchange the batteryIf Mrs [redacted] has bought a new battery already then the General Manager advised he would do a refund if a new receipt is providedWe apologize for any inconvenience this has causedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
We have received the receipts from Mr [redacted] We will be creating a check request for $and we expect it should mail out by 1/23/at the latestWe advise 7-business days via standard mailIf there are any issues then Mr [redacted] may contact us at [redacted] for helpMr [redacted] ’s ticket number for this issue is ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We also show where Mr [redacted] was paid $for this issue he is describingThe warranty however on remanufactured transmissions are based upon terms set by the Manufacturer, [redacted] The maximum amount that is paid for a claim is $We have attached the warranty for reviewAt this time we will be unable to assist the customer in concerns the warranty set by [redacted] the ManufacturerOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
No because you guys couldn't do what you were supposed to do and now I'm out of more money because I have to have it towed and sent to a mechanic and have him do it
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] It is unacceptable to believe that a customer is not given even a minute to cancel an orderI can also not accept that my order could not be canceled within minutes of your business hours startingYour business failed to answer my calls, email, and chat to cancel the orderWhen the csr person did answer, she apparently lied to meShe stated the order is cancel and I would not be chargedWhen I tried multiple times via phone and online chat to resolve the issue, your company would not accept my calls or chat communicationAgain I verbally took away all permission to withdrawal funds from my bank when I spoke to the csrMy reimbursement for taking a significant amount of money is to drive a half an hour, about thirty miles to one of your stores and accept a coupon if I spend more money in your store or online? I find it ironic that this $off $is the same coupon you would not take for the original purchaseI find this ridiculous that this is your commitment to customer satisfaction
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and we are unable to find a labor claim for our customer We request that Mr [redacted] provide us the engine serial number so we can better assist in researching this labor claim We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this has caused our customerWe have spoken to our store leadership team and District Manager [redacted] has advised that he will have the Store reach out to assist Ms [redacted] with a new battery to help with the battery exchangeI contacted the General Manager [redacted] of the store at [redacted] and he advised that he will make sure to contact Ms [redacted] Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Mr [redacted] has filed we would like to respond furtherWe have processed check request # [redacted] for $which will be mailed to the address provided Please allow 7-business days for processing
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I recently filed a complaint against ADVANCE AUTO and their SPEED PERKS AWARDS PROGRAM case # ID [redacted] which an agreement was reached but ADVANCE AUTO an speed perks program have failed to do what they said they would do to satisfy this complaint I have waited for ADVANCE AUTO AND SPEED PERKS AWARDS to comply with the agreement but to no end I am only asking ADVANCE AUTO and SPEED PERKS AWARDS to do what their policy or advertising said they would do if you buy from them I even went on line to my SPEED PERKS AWARDS ACCOUNT to see that they SPEED PERKS AWARDS PROGRAM had not corrected their errors as promised in the complaint statement agreement as I was told I have waited to let them do what was necessary to correct this matter but they have failed to do so What is wrong with this company that they ADVANCE AUTO SPEED PERKS AWARD PROGRAM can not abide by their advertising to lure consumers to buy their products with added rewards for doing so This is clearly an example of advertising I have been buying lots of their products for years to maintain my vehicles with the SPEED PERKS AWARDS PROGRAM saving me money with their awards program which is the whole idea of this sales gimmick ADVANCE AUTO AND SPEED PERKS AWARDS PROGRAM should be held accountable for their actions especially since their agreement to my last complaint which they have not done Either do what their advertising says or do away with it My present maintenance repairs and up keep have been delayed long enough !!!!! They ADVANCE AUTO and SPEED PERKS AWARD PROGRAM have withheld my monetary discounts that I have earned from my previous purchases for my next purchases long enough
I have reviewed the response offer made by the business in reference to complaint ID [redacted] I sincerely appreciate all your help in this regards I called the store manager " [redacted] " and he is not aware of this issue and declined to take care of it unless he hear anything on this issueIf there is a delay, kindly let me know and I can wait without any issuesI just need to know when should I contact the store manager ( [redacted] ) Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not heard back from anyone [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The two attachments are August and September bank statements requested, showing the discrepancy Advance Auto made on my accountOn the bank statement for August 11th, 2017, you will see that a deposit of $was made on 7/24, by myselfOn 7/Advanced credited the amount of $to my account incorrectlyThen, on the same date, debited the amount of $257.72, overdrawing my account by $As you will see an immediate overdraft charge of $37.00, along with a daily overdraft charge of $has been debited to my account sinceThe original charge Advance Auto should have debited my account for was $102.99.Please contact me if you have any questions or concerns or need additional information.Thank you, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer has experiencedDue to the opportunity received, we are refunding the order in question Mr [redacted] can be expecting $back to his purchasing card in 1-business days.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer has experiencedIt seems that our leadership team over the [redacted] Advance Auto Parts store has taken care of Mr [redacted] by providing him with a refund for the part in question Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have researched the claim with our Commercial Labor Reimbursement Team and have confirmed that the purchase of the engine was made by [redacted] *** Labor reimbursement is always based on manufacturer’s inspection, as explained in our warranty document The claim was approved by the manufacturer The labor rate is $per hour, up to a $maximum Based on the information above, we are mailing a $check to our [redacted] store We will have a member of our management team call Mr [redacted] once it arrives Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer For the protection of our customers, only the person who places an online order can pick it up, and we require the following documentation for verification: the credit card used for the purchase, a valid state-issued photo ID, and a digital or print copy of the order confirmation This information is available on our website at [redacted] Again, this is for our customers’ protection We have also confirmed that both authorization holds placed on Mr [redacted] ’ account have been reversed, and he was not charged for either of the orders he did not pick up Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced regarding his battery We have reached out to the District Manager, [redacted] , and he has been in contact with Mr [redacted] regarding the situation Our last update from [redacted] indicates he has received the invoices, and plans on contacting Mr [redacted] this evening.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me General Manager called and I got the refund Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Well you guys failed to show the video of your employees if they opened the battery charger between 12pm and am which means you guys are theifs and will never enter your stores Regards, [redacted]