NRA Group

Nancy was a godsend to me, answering every question and was so patient even when I was upset. 10/10

JUST BE NICE because she is.
She will be fair, give you advice on all that can be done to help you pay your debts and be upfront with info you need to know.

Dear [redacted] ,We are in receipt of the complaint and offer the following as our response to same.In acknowledgment of the complaint and to maintain client satisfaction, the referenced account has been closed in our office and returned to the creditor Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information Consumer reporting agencies may take up to days to update consumer reports and this is also beyond our control.Should you have any questions regarding this matter please feel free to contact our office.Sincerely,Ashley C***, Esq.Director of Legal and Compliance

Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaint.We had previously requested supporting documentation from the creditor regarding this alleged accountWe are in receipt of this supporting documentation and have forwarded it directly to the consumerAt this time, we do not have a HIPAA release on file for this accountShould we receive one permitting disclosure to the Revdex.com, we will make such supporting documentation available.Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C [redacted]

Our office is in receipt of your correspondence regarding the above-referenced complaint Our office has contacted the creditor for additional information regarding this consumer’s dispute The creditor has advised our office that the balance is still due from the consumer The creditor has advised the consumer to file a claim with his insurance so that he could be reimbursed for the payment made The creditor has provided our office with an itemized statement which is attached to this responseShould the consumer wish to resolve this matter with our office he may contact us at [redacted] , via mail at P.OBox ***, Harrisburg, PA [redacted] , or via email to [email protected] Sincerely, Ashley *C***, Esq

Complaint: [redacted] I am rejecting this response because:Debt was paid through original creditor (Hospital) and still showing as a unpaid debt on my credit reportPrevious request Complaint ID: [redacted] they stated This message originally read on 8/17/Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaintOur office has reviewed its records and determined that all of consumer’s accounts had been requested for deletion from consumer reporting agency files as of 10/20/If this is showing up on consumer’s credit report, we recommend that they file a tradeline dispute with the reporting agenciesThis will prompt a review of any disputed tradelines at which time our office will report that the accounts have been requested to be deletedShould you have any questions regarding this matter, please feel free to contact our officeBest Regards, Benjamin C [redacted] Since then I disputed the file to remove them and they came back as NRA verifying the debt as valid >>> We have researched the collection accountAccount # - [redacted] The results are: We have verified that this item has been reported correctlyIf you have additional questions about this item please contact: National Recovery, [redacted] Harrisburg PA [redacted] Phone: ###-###-####Removal from all credit reporting agencies Regards, [redacted]

Dear [redacted] :Our office is in receipt of the dispute Please accept the following as our response to the Complaint.I reviewed the consumer's dispute as well as the information on our records The consumer previously disputed the matter through the credit bureaus and provided an identity theft affidavit Upon reviewing this information, I have marked the account as fraud and requested it for deletion from the credit report.Please be advised that the credit reporting agencies may take up to days to remove items from the credit report.If the consumer or your office has any questions please contact our office.Sincerely,Ashley C***, Esq.Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Errors happen all the timeThis is why I have asked numerous times for validation of this debtThey have continuously and purposely failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accuratelyI have yet to see a contract with my signature on itNo court in America considers a statement as evidence of accurate reportingAll courts require a signature on a contractAs an attorney, she should know thisIn addition, the FTC also does not consider a printout as validationAn opinion letter from another attorney at the FTC, [redacted] , states that a printout of a bill or itemized document does not constitute verification.I am again formally requesting a copy of any documents, bearing my sig-nature, showing that I have a legally binding contractual obligation to pay you the alleged amount.Otherwise, remove this collection from all credit bureaus Regards, [redacted]

Dear [redacted] ,Our office is in receipt of your correspondence regarding the above-referenced complaint.In acknowledgment of the complaint and to maintain client satisfaction, the account was closed in our office and returned to the creditorSince the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.Should you have any questions regarding this matter please feel free to contact our office.Sincerely,Ashley *C***, Esq.Director of Legal and Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The response does not address my request to have the account removed from any credit reporting agenciesAdditionally, the address that NRA has on file is no longer valid, therefore, I would like the letter issued to me through the Revdex.com portal.Finally, I would like a response regarding the behavior of MrA [redacted] Thank you Regards, [redacted] ***

The National Recovery Agency has practically attempted to call me everyday for the last fourteen months Below is the call log They never leave a voice mail They use various numbers and locations but it is all the same company I'm assuming the Unknown Numbers are NRA but I can't prove it (they all have the same ID number so they are all clearly from the same phone) Unknown 3/24/3:PM minutes ago more ? Unknown 3/23/4:PM hours ago Unknown 3/21/4:PM days ago Unknown 3/20/8:AM days ago more ? Unknown 3/19/1:PM days ago more ? National Recovery Agency ###-###-#### - mobile 3/18/8:AM days ago more ? National Recovery Agency ###-###-#### - mobile 3/17/11:AM days ago more ? National Recovery Agency ###-###-#### - mobile 3/16/10:AM days ago more ? National Recovery Agency ###-###-#### - mobile 3/15/1:PM days ago more ? National Recovery Agency ###-###-#### - mobile 3/14/10:AM days ago more National Recovery Agency ###-###-#### - mobile 3/11/1:PM days ago more ? National Recovery Agency ###-###-#### - mobile 3/10/1:PM weeks ago National Recovery Agency ###-###-#### - mobile 3/9/2:PM weeks ago National Recovery Agency ###-###-#### - mobile 3/7/11:AM weeks ago more ? Scam ###-###-#### - mobile 3/5/8:AM weeks ago more ? National Recovery Agency Spam ###-###-#### - mobile 3/3/10:AM weeks ago more ? National Recovery Agency Spam ###-###-#### - mobile 3/2/3:PM weeks ago Unable to transcribe this message more ? Transcript useful? National Recovery Agency ###-###-#### - mobile 3/1/2:PM weeks ago more National Recovery Agency ###-###-#### - mobile 2/28/2:PM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/27/4:PM weeks ago National Recovery Agency ###-###-#### - mobile 2/26/3:PM weeks ago more ? Scam ###-###-#### - mobile 2/25/3:PM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/24/6:PM weeks ago more ? National Recovery Agency Spam ###-###-#### - mobile 2/23/1:PM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/19/8:PM weeks ago Unable to transcribe this message more ? Transcript useful? National Recovery Agency ###-###-#### - mobile 2/18/1:PM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/17/3:PM weeks ago more ? Scam ###-###-#### - mobile 2/16/4:PM weeks ago more National Recovery Agency ###-###-#### - mobile 2/15/4:PM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/14/4:PM weeks ago more ? National Recovery Agency Spam ###-###-#### - mobile 2/13/4:PM weeks ago National Recovery Agency Spam ###-###-#### - mobile 2/12/12:PM weeks ago National Recovery Agency ###-###-#### - mobile 2/10/8:AM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/6/10:AM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/5/11:AM weeks ago more ? National Recovery Agency ###-###-#### - mobile 2/4/10:AM weeks ago more ? National Recovery Agency Spam ###-###-#### - mobile 2/3/4:PM weeks ago more ? National Recovery Agency ###-###-#### - mobile 10/20/9:AM months ago more National Recovery Agency ###-###-#### - mobile 10/19/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 10/18/9:AM months ago National Recovery Agency ###-###-#### - mobile 10/17/9:AM months ago National Recovery Agency (877) 211-- mobile 10/16/9:AM months ago more ? National Recovery Agency ###-###-#### - mobile 10/15/10:AM months ago more ? National Recovery Agency ###-###-#### - mobile 10/14/8:AM months ago more ? National Recovery Agency ###-###-#### - mobile 10/13/9:AM months ago more ? National Recovery Agency ###-###-#### - mobile 10/12/5:PM months ago more ? National Recovery Agency ###-###-#### - mobile 10/11/10:AM months ago more ? National Recovery Agency ###-###-#### - mobile 10/10/8:AM months ago more National Recovery Agency (877) 211-- mobile 10/9/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 10/8/10:AM months ago Unable to transcribe this message Transcript useful? National Recovery Agency ###-###-#### - mobile 10/7/10:AM months ago National Recovery Agency ###-###-#### - mobile 10/6/1:PM months ago National Recovery Agency ###-###-#### - mobile 10/5/2:PM months ago more ? National Recovery Agency (877) 211-- mobile 10/4/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 10/2/4:PM months ago more ? National Recovery Agency ###-###-#### - mobile 10/1/9:AM months ago more ? National Recovery Agency ( [redacted] - mobile 9/30/8:AM months ago more ? National Recovery Agency ###-###-#### - mobile 9/29/8:AM months ago more National Recovery Agency ###-###-#### - mobile 9/27/10:AM months ago more ? National Recovery Agency ###-###-#### - mobile 9/26/8:AM months ago National Recovery Agency ###-###-#### - mobile 9/25/1:PM months ago National Recovery Agency ###-###-#### - mobile 9/19/9:AM months ago more ? National Recovery Agency ###-###-#### - mobile 9/18/4:PM months ago more ? National Recovery Agency ( [redacted] - mobile 9/17/11:AM months ago more ? National Recovery Agency ###-###-#### - mobile 9/16/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/15/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/14/6:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/13/12:PM months ago National Recovery Agency (877) 211-- mobile 9/12/10:AM months ago more ? National Recovery Agency ###-###-#### - mobile 9/11/10:AM months ago more ? National Recovery Agency ###-###-#### - mobile 9/10/3:PM months ago National Recovery Agency ###-###-#### - mobile 9/9/10:AM months ago more ? National Recovery Agency ###-###-#### - mobile 9/8/2:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/7/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/6/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/5/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/4/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 9/3/1:PM months ago more National Recovery Agency ###-###-#### - mobile 9/2/2:PM months ago Unable to transcribe this message more ? Transcript useful? National Recovery Agency ###-###-#### - mobile 8/29/5:PM months ago more ? National Recovery Agency ###-###-#### - mobile 8/28/7:PM months ago more ? National Recovery Agency ###-###-#### - mobile 8/27/9:AM months ago more ? National Recovery Agency ###-###-#### - mobile 8/22/2:PM months ago more ? National Recovery Agency ###-###-#### - mobile 8/20/4:PM months ago more ? National Recovery Agency ###-###-#### - mobile 8/15/8:AM months ago more ? National Recovery Agency ###-###-#### - mobile 8/13/1:PM months ago more ? National Recovery Agency ( [redacted] - mobile 8/5/12:PM months ago more ? National Recovery Agency ###-###-#### - mobile 8/3/5:PM months ago more National Recovery Agency ###-###-#### - mobile 8/2/5:PM months ago National Recovery Agency ###-###-#### - mobile 8/1/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/19/8:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/18/6:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/17/5:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/16/2:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/15/4:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/13/7:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/12/10:AM months ago more National Recovery Agency ###-###-#### - mobile 2/11/9:AM months ago more ? National Recovery Agency ###-###-#### - mobile 2/7/9:AM months ago National Recovery Agency ###-###-#### - mobile 2/6/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/5/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 2/4/10:AM months ago more ? National Recovery Agency ###-###-#### - mobile 2/1/3:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/31/3:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/29/5:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/27/6:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/25/1:PM months ago more National Recovery Agency ###-###-#### - mobile 1/22/11:AM months ago National Recovery Agency ###-###-#### - mobile 1/20/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/17/2:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/16/11:AM months ago National Recovery Agency ###-###-#### - mobile 1/15/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/13/9:AM months ago more ? National Recovery Agency ###-###-#### - mobile 1/10/11:AM months ago more ? National Recovery Agency ###-###-#### - mobile 1/8/11:AM months ago more ? National Recovery Agency ###-###-#### - mobile 1/3/1:PM months ago more ? National Recovery Agency ###-###-#### - mobile 1/2/9:AM months ago more

Dear [redacted] ,We are in receipt of the above referenced complaint and submit the following response to same.Upon receipt of the complaint our office reviewed the call recording with the consumer We determined that a refund was in order for the $ fee as the representative should have advised of this fee prior to accepting any payment While we are not admitting any wrongdoing on the part of the representative, we want the consumer to know we take the complaint serious and are honoring her request on a limited basisThe money was refunded back to the consumer today The account has been marked as paid in full and will be updated as such with the creditor and with any consume reporting agencies.Should the consumer have any questions she may contact our office by calling ###-###-####, send mail to PO Box 67015, Harrisburg, PA 17106-7015, or via email to [email protected],Ashley C***, Esq.Director of Legal and Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Hello, HelloI am not rejecting the response, but I am requesting an official mail from the collector, stating that the account is closed as a final resolution Complaint: [redacted] Hello, I am rejecting this response because:I am requesting the collector to send me an official mail, stating that the account has been closed as a final resolution Regards, [redacted]

Dear [redacted] and [redacted] : Our office is in receipt of the complaint sent May 20, Please accept the following as a response to same Our office does not employ any representatives or employees with the name “ [redacted] ***.” In addition, our company has a strict policy against advising consumers that they have “charges” pending against themBased on this information I do not believe that these calls were placed by our office To err on the side of caution I searched the system and located any accounts matching the consumer’s name and address The accounts which were located were previously closed There was one account which was active in our office, however, there has been no activity on this account and no phone calls were placedThis account has been closed and returned to the creditor with a notation about the complaint that has been filed Sincerely, [redacted] , Esquire Corporate Counsel and Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Clearly the company is playing games and there was a lady from the company who contacted me from one of the [redacted] reviews and instructed me to send a copy of the police report which I did now I have to get another copy which will cost me $I am tired of dealing with the company sending police reports and not getting them reported Here is all the info Las Vegas Metro Police Department [redacted] *** Las Vegas, NV [redacted] Tel ###-###-#### Report # [redacted] & # [redacted] As I mentioned before Revdex.com I sent the entire reports via email using an [redacted] I had that I lost in May in a camping trip I've tried to locate the email but I can't because of the way my business can't save emails for safety purpose of any device I sincerely hope the information provided will settle the case I also filed with Consumer Affairs, FTC & FCC I will go on to the Attorney a General next to ensure they stop their type of business practice Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Again, this company has their information still listed on my credit report under collections and it needs to be removed as this company hasn't proved that this account belongs to me Nobody has reached out to me via email or mail at all Again, this is fraud and this needs to be removed from my credit report immediately Regards, [redacted] ***

We have reviewed the telephone calls related to this complaint as well as the account information As the information is confidential, I am not able to provide details of the account through this public meansI can advise that no wrong doing was found by the representatives on the calls as alleged by the Complainant, who is also a former employee of NRA Group, LLC In addition, as a former employee, the Complainant should be aware that the [redacted] does not require verification of identity to the degree that she would have likedIn a number of calls the Complainant became irate and demeaning to the representatives instead of the other way around as the complaint states The manager she spoke to did provide her name at least three times during their callThe Complainant did file a dispute with our office on May 6, as dated on her own letter The letter was received outside the validation period and therefore there was no legal requirement to provide verification as the complainant states However, I have requested information from the creditor and it will be forwarded upon receipt in our office In addition, the complainant’s account has been marked not to be called and is marked as disputed as required by federal lawShould the consumer wish to resolve this matter with our office she may contact us at ###-###-####, via mail at P.OBox ***, Harrisburg, PA [redacted] , or via email to [email protected] Sincerely, Ashley *C***, Esq

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have researched this "collection agency" further only to find numerous amounts of complaints of scamming peopleI would just like this off my credit report Regards, [redacted]

Dear [redacted] :Our office in receipt of the consumer's dispute filed with the Revdex.com As the consumer has also disputed this through the Office of Attorney General and directly with our office, we will be providing a response through that office and via U.SPostal Service These methods allow our office to provide confidential information directly to the consumer.The consumer will not receive any telephone calls from our office at this time and we are working to gather a response for the consumer as soon as possible.Sincerely,Ashley *C***, Esq.Compliance Officer

Complaint: [redacted] I am rejecting this response because: the company had sent me an email stating that if I furnished them with the police report they would erase the charge I did sent an email with both police reports and I expect that took care of the issue Regards, [redacted]