NRA Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They have still not provided me with any type of proof of my debt and it needs to be removed from my credit report
Regards,
*** ***

Dear ***,Our office is in receipt of the complaint dated October 20, regarding the above-referenced complaint.In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and
returned to the original creditor. Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.We have also requested that the account be deleted from any consumer reporting agency files to which we have submited information. COnsumer reporting agencies may take up to days to update consumer reports and this is also beyond our control.Should you have any questions regarding this matter please feel free to contact our office.Sincerely, Ashley *C***, EsquireCorporate Counsel and Compliance Officer

Good morning,We are in receipt of the consumer's complaint dated July 3, NRA Group offers the following response to same.The referenced account was placed in our office on January 4, by the creditor The account was closed on June 20, per a client request To date
there have been no payments on the account made directly to our office or reported to our office by the creditor For this reason NRA Group is unable to provide a paid in full letter and/or a receipt.What NRA Group can provide is a letter stating that the account is closed and returned to the creditor This letter is being mailed to the address NRA Group has on file for the consumerIf she would like to receive it via the Revdex.com Portal we would need her authorization to do so.Should the consumer have any additional questions she may contact our office by telephone at ###-###-#### or via email at [email protected],Ashley ** C*** Esq.Director of Legal and Compliance

Dear ***,We are in receipt of the complaint referenced above and submit the following as response to same.Please be advised that we reached out to the creditor regarding the consumer's complaint and they have provided information regarding the
matter. This information was forwarded to the consumer on June 26, 2015.The consumer's information will be marked not to be called and as disputed. If the consumer wishes to speak to our office she may do so by contacting us at ###-###-####, mail to PO Box ***, Harrisburg, PA ***, or via email to [email protected],Ashley C***, Esq.Director of Legal and Compliance

Dear ***, Our office is in receipt of your correspondence regarding the above-referenced complaint.We have reviewed the consumer’s complaint and closed the listed account in our office and returned it to the creditorIn acknowledgment of the complaint and to maintain client satisfaction, we
have requested that the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take to days to update consumer reports and this is also beyond our controlIf the consumer would like to expedite this process, we recommend that they file a tradeline dispute with the reporting agenciesThis will prompt a review of any disputed tradelines at which time our office will report that the accounts have been requested to be deleted.Best Regards,Benjamin C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,
New Roman'">
Our office is in receipt of your correspondence regarding the above-referenced complaint.
In acknowledgment of the complaint the account has been marked as disputed and placed into a do not call status. In addition, we have reached out to the creditor to obtain itemized billing. This information has been provided to our office and will be mailed out early next week to the consumer at the address provided on the complaint
If the consumer wishes to discuss this matter with our office she may call our office at ###-###-#### or she mail send us information in writing to P.OBox 67015, Harrisburg, PA 17106-7015. Please reference NRA id number ***
Should you have any questions regarding this matter, please feel free to contact our office
Sincerely,
*** ** ***, Esquire
Corporate Counsel

Dear
***,
In
acknowledgment of the complaint
and to maintain client satisfaction, the
referenced account was closed in our office and returned to the creditor on
March 22, Since the account was only assigned to us for purposes of
collection, we have no control over whether the creditor will pursue collection
of this account by placing it with another collection agency or law firm
We
have also requested that the account be deleted from any consumer reporting
agency files to which we have submitted informationConsumer reporting
agencies may take to days to update consumer reports and this is also
beyond our control
Should
you have any questions regarding this matter, please feel free to contact our office
Best Regards,
Benjamin C***, Esq
Assistant Legal Counsel and Compliance
NRA
Group, LLC
American
Agencies, LLC
Paxton Street
P.O
Box ***
Harrisburg
PA 17106-
[email protected]
###-###-####
option 1, ext***
###-###-####
(Fax)
www.nragroup.com client
site
www.nationalrecovery.com consumer site
'A Responsible Revenue Recovery Company'
P Please consider the environment before printing this e-mail

Dear ***:Our office is in receipt of the complaint and offers the following as a response to same.The referenced account has been closed in our office effective December 18, and returned to the creditor on the same date. If the account was
reporting to the three major credit reporting agencies, our office has requested it be removed from the credit bureau report.If the consumer has any questions he may contact our office at ###-###-#### or via mail at P.OBox ***, Harrisburg, PA ***.Sincerely,Ashley C***, EsquireCorporate Counsel and Compliance Officer

Dear *** and *** ***:We are in receipt of your complaint requesting that the bank fees incurred with insufficient funds be waived because the agency failed to cancel your check in time.The consumer mailed a check on June 12, and called our office
on June 20, asking if the check went through or if it had bounced. Our office was showing the account as paid in full at that time but the check had not been processed yet. On June 20th the consumer advised she had sent us the wrong check but the payment was posted on June 19, 2014. The check was returned as a closed bank account on June 25, 2014. A second check was sent and deposited around June 30, The second check bounced on July 8, 2014. The two bounced checks resulted in $NSF fees to NRA Group, LLC. A third check was sent to our office on July 24, to date this check has not bounced but the balance for the two prior checks remains.We understand the consumer's request for the fees to be waived, however, neither check was deposited after receiving a request to stop paymentBoth were processed before the consumer called in to advise of the errors committed on her end. At this time we are unable to waive the bank fees.Sincerely,Ashley *C***, Esq.Compliance Officer

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear ***,
Our office is in receipt of your correspondence regarding
the above-referenced complaint.
In acknowledgment of the complaint and to maintain client
satisfaction, the referenced account was closed in our office and returned to
the creditor. Since the account was only
assigned to us for purposes of collection, we have no control over whether the
creditor will pursue collection of this account by placing it with another
collection agency or law firm
We have also requested that the account be deleted from any
consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take to
days to update consumer reports and this is also beyond our controlShould you have any questions
regarding this matter, please feel free to contact our officeSincerely,
Ashley *C***, EsquireDirector of Legal and Compliance
11/23/
Complaint
Company is calling to collect on a debt that has been discharged in bankruptcyIt should be illegal for the company to harass individuals who's debts are cleared via bankruptcy, they are harassing me and my family
Desired Resolution
I would like for them to remove me from their call list and stop calling me and my family
Consumer Business Dialog

Dear ***,Our office is in receipt of your correspondence regarding the above-referenced complaint.We received a letter of dispute previously from consumer regarding the referenced account and at that time had closed this account in our office and returned to the creditorWe sent a letter
advising consumer that this account was closed in our office on 4/20/Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firmNRA Group, LLC is a certified member of the American Collector Association and rigorously adheres to professional collection agency standards.Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C***

Dear ***,
">Our office is in receipt of
your correspondence regarding the above-referenced complaint
We have marked this account
to not be calledThe consumer will not be receiving any phone calls from our
office
Our office received a dispute regarding this alleged account
on March 22, We requested validation from the client and received
supporting documentationWe sent this supporting documentation to the consumer
directly on April 4,
Should you have any questions regarding this matter, please
feel free to contact our officeBest Regards,
Benjamin C***

Dear ***,
Our office is in receipt of your correspondence regarding the above-referenced complaintAs previously stated, as a courtesy we have already marked this account to not be called so the consumer will not be receiving any more calls from our officeOur office has properly marked this account as disputedOur office has already requested and forwarded validation from the creditor to the consumer regarding this alleged accountPayments on this alleged account can be made to either our office or to the original creditorShould you have any questions regarding this matter, please feel free to contact our office Sincerely,
Benjamin C***

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear ***,
Our office is in receipt of your correspondence regarding
the above-referenced complaintThe consumer's address was updated and a new notice is being sent to the address that we have on file, which also matches what was in the consumer's complaintThe consumer's dispute over this will be noted and we will also obtain additional about the item and mail it to the consumer's attention upon receipt from the creditorShould you have any questions
regarding this matter, please feel free to contact our office Sincerely,
Ashley *C***, Esq.Director of Legal and Compliance

Dear [redacted] and [redacted]:
">Our office is in receipt of the
complaint sent May 20, Please accept the following as a response to same
Our office does not employ
any representatives or employees with the name "[redacted]." In addition, our
company has a strict policy against advising consumers that they have "charges"
pending against themBased on this information I do not believe that these
calls were placed by our office
To err on the side of caution
I searched the system and located any accounts matching the consumer's name and
address. The accounts which were located were previously closed. There was one
account which was active in our office, however, there has been no activity on
this account and no phone calls were placedThis account has been closed and
returned to the creditor with a notation about the complaint that has been filed
Sincerely,
[redacted], Esquire
Corporate
Counsel and Compliance Officer

"Arial","sans-serif"">Dear [redacted],
Our office is in receipt of your correspondence regarding
the above-referenced complaint
Our office has reviewed the information on its system and
the referenced account has been closed and returned
to the creditor as of February 24th,
Please inform the consumer that
she will not be receiving any more calls from our office
Should you have any questions please do not hesitate to
contact the undersigned
Best Regards,
Benjamin C[redacted], Esq
Assistant Legal Counsel and Compliance
NRA
Group, LLC
American
Agencies, LLC
[redacted]
P.O
Box [redacted]
Harrisburg
PA [redacted]@nragroup.com
###-###-####
option 1, ext[redacted]
###-###-####
(Fax)
www.nragroup.com client
site
www.nationalrecovery.com consumer site
'A Responsible Revenue Recovery Company'
P Please consider the environment before printing this e-mail

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear [redacted],Our office is in receipt of your correspondence regarding
the above-referenced complaint.
In acknowledgment of the complaint and to maintain client
satisfaction, the referenced account was closed in our office and returned to
the creditor. Since the account was only
assigned to us for purposes of collection, we have no control over whether the
creditor will pursue collection of this account by placing it with another
collection agency or law firmShould you have any questions
regarding this matter, please feel free to contact our office
Sincerely,
Ashley *C[redacted], Esquire
Director of Legal and Compliance
Read More Customer Complaints:
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"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear [redacted],
Our office is in receipt of your correspondence regarding
the above-referenced complaintThe consumer has alleged that an account is appearing on his credit report. Our office has reviewed the information on its system and the referenced account has been properly updated with the reporting agencies. If the consumer disagrees with what is reporting on his credit report we recommend that he files a consumer dispute. This will prompt a review of any disputed tradelines at which time our office will report the alleged account as appropriate under the federal lawShould you have any questions please do not hesitate to contact the undersignedSincerely,
Ashley *C[redacted], Esquire
Director of Legal and Compliance

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear [redacted],
At this time I cannot resolve the consumer's complaint
because I cannot locate an account given the information providedPlease have
the consumer provide an account number, client name, and/or the amount of the
original balance so we can locate the account
Sincerely,
Ashley *C[redacted], EsquireDirector of Legal and Compliance