NRA Group

Dear ***,Our office is in receipt of your correspondence regarding the above-referenced complaint.We have properly updated this account to reflect the consumer’s disputeShould the consumer have any questions regarding the account in our office, they may contact our office by calling
###-###-#### or by sending an email to [email protected] Regards,Benjamin C***

Dear ***,
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We are in receipt of the Complaint dated January 31,
At this time I cannot resolve the consumer’s complaint because I cannot locate an account given the information providedThe Complaint indicates that the consumer received telephone calls from ***-xxxx. This is not a number that our agency usesI have confirmed this with our IT Department. We also erred on the side of caution and reviewed our resources but were unable to locate any accounts with the consumer's telephone number and/or name.
Based on the information above I do not believe that this Complaint was filed against the correct agency
Sincerely,
*** ** ***, Esquire
Corporate Counsel

Dear ***,We are in receipt of the consumer's rejection.The consumer is correct in stating that the FCRA does provide that information known to be inaccurate should be removed from the consumer's report In the instant situation, the information on our file has been verified with the creditor who has confirmed all of the information on file as accurate In addition, to support that this information is accurate, the creditor provided a statement showing the items that are allegedly owedThis was mailed, as indicated in our previous response, on August 30, 2016.If the consumer can provide documentation that he does not owe this whether that is due to fraud, the item was paid, or some other reason we will happily review that information with the creditor The alleged account remains disputed and I have requested no calls be made to this consumer.Sincerely,Ashley *C***, Esq.Director of Legal and Compliance

To Whom It May Concern:We are in receipt of the above-referenced complaint dated October 2, 2014.In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the original
creditor. Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted the information. Consumer reporting agencies may take up to days to update consumer reports and this is also beyond our control.Should you have any questions please do not hesitate to contact our office.Sincerely,Ashley *C***, EsquireCorporate Counsel and Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,Our office is in receipt of your correspondence regarding the above-referenced complaintOur office is not a credit agencyOur office has inquired regarding this matter before and consumer has stated that he was attempting to resolve itAt this time, we have received no information from creditor that this account was resolved and our office has not indicated to consumer that it is resolvedIn order to send out another itemized bill, our office would request that consumer provide their current addressOur office can receive this information via mail at PO Box ***, Harrisburg, PA *** or by phone at ###-###-####Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C***

Dear ***, Our office is in receipt of your correspondence regarding the above-referenced complaintOur office forwarded the information provided by the consumer to creditor upon receipt of complaint and at creditor’s request closed this account in our office and returned it to creditorThis
account has never been reported to any consumer reporting agency files to which we submit informationBest Regards, Benjamin C***

Dear ***, Our office is in receipt of your correspondence regarding the above-referenced complaintIn response to consumer’s rejection of our response to their complaint and to maintain client satisfaction, our office has performed a forced deletion on this account to ensure that any tradelines
for this consumer are removed from credit reporting for any credit reporting agency that we report toThese tradelines should no longer be appearing on consumer’s credit reportShould you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C***

Complaint: ***
I am rejecting this response because:
I have been in contact with the original credtior and resolved this matterThis debt is not is not owed, and should not ever have been presented for collections to NRA. I an event, this has been resolved by the original creditor and ackowledged that it should be removed from NRA records and credit reporting. I am attaching the letter received from the original creditor/*** *** (*** ***), *** *** which confirms that the matter was resolved with the original credtior, and that NRA has been instructed to remove this item 1) from their list of debts and 2) NRA to remove from all credit reporting bureaus. I do not want this reported as disputed by NRA, as offered. THIS MUST BE REMOVED FROM ALL CREDIT BUREAUS IMMEDIATELY! I am providing proof and documentation of such. Please have this item removed ASAP and provide confirmation before this matter can be fully resolved. Thank you
Regards,
*** ***

Dear ***:
Our office is in receipt of the complaint filed on April 14,
Our office has reviewed its records as well as the complaint. The consumer's address was previously
updated and a notice requested to be sent to that address. In addition, upon receipt of the complaint our office requested additional information from the creditorThis information was received and will be mailed to the consumer directly at the address provided
Should the consumer have any additional questions he may contact our office at ###-###-####
Sincerely,
*** ** ***, Esquire
Corporate Counsel and Compliance Officer

Dear ***, Our office is in receipt of your correspondence regarding the above-referenced complaintOur office has received correspondence regarding this alleged account and we are handling the matter directly with the consumerShould you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin ***

Dear ***,
Our office is in receipt of your correspondence regarding
the above-referenced complaint.
In acknowledgment of the complaint and to maintain client
satisfaction, the referenced account was closed in our office and returned to
the creditor. Since the account was only
assigned to us for purposes of collection, we have no control over whether the
creditor will pursue collection of this account by placing it with another
collection agency or law firm
We have also requested that the account be deleted from any
consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take to
days to update consumer reports and this is also beyond our control
Should you have any questions
regarding this matter, please feel free to contact our officeSincerely,
Ashley C***, Esquire
Director of Compliance

Dear ***:Our office is in receipt of the complaint. Please accept the following as our response.Our office contacted the creditor to obtain additional information on this account to share with the consumer. To date this information has not
been provided. Based on this, our office has closed the account, returned it to the creditor, and requested it be removed from the credit report.Please be advised that the credit reporting agencies may take up to days to update their files and that this is beyond our control.Should you or the consumer have any questions please do not hesitate to contact our office.Sincerely,Ashley C***, Esq.Compliance Officer

Dear ***,We are in receipt of the complaint filed June 11, 2015. Please accept the following as our response to same.The account referenced in the complaint was closed from our office on May 14, at the request of the creditor. At the time that the account was closed and
returned, it was also requested for deletion from the credit bureau report. The consumer was advised of this on May 19, and twice on June 11, 2015. Upon receipt of the complaint a closure letter was sent to the consumer on June 12, indicating that the account was closed and would be deleted from the credit report. Since the filing of this complaint, the consumer has sent two emails requesting that we remove this from her credit reportAs stated, this has already been requested by our officeThe consumer needs to file a dispute with the credit reporting agency that is showing this account on her report. When asked, our office will only advise that the account should be deleted.Should you or the consumer have any questions, you may contact our office at ###-###-####.Sincerely,Ashley C***, Esq.Director of Legal and Compliance

Dear ***,
Our office is in receipt of your correspondence regarding
the above-referenced complaint.
In acknowledgment of the complaint and to maintain client
satisfaction, the below referenced accounts were closed in our office and
returned to the creditor on July 28, 2014. Since
the accounts were only assigned to us for purposes of collection, we have no
control over whether the creditor will pursue collection of this
account by placing it with another collection agency or law firm
Account: ***
Client Acct# ***
Credit Bureau # ***
Account: ***
Client Acct# ***
Credit Bureau # ***
We have also requested that the accounts be deleted from any
consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take up to
days to update consumer reports and this is also beyond our control
Should you have any questions
regarding this matter, please feel free to contact our office
Sincerely,
Ashley *C***, Esquire
Corporate Counsel and Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:they have
not responded to the *** complaint the *** is investigating why they have not responded within days I want these accounts removed immediately for non compliance
Regards,
*** ***

Dear ***,We are in receipt of the complaint and offer the following as our response.The only account that may allegedly be owed by the consumer has been closed in our office since August 13, 2012. In addition, it was requested for removal from any credit reports on or about the same
date.If the item is appearing on the consumer's credit report, we suggest filing a consumer dispute with the reporting agencyThis will prompt a review of the file and our agency will only advise to delete the trade line, if asked.In addition, our office has requested that a closure letter be sent to the consumer at the address provided on her complaintThis will arrive in a white envelope with a Harrisburg, PA post office box address in the upper left hand corner.Should there be any questions please do not hesitate to contact our offices.Sincerely,Ashley *C***, Esq.Director of Legal and Compliance

Good afternoon:The consumer's account has been requested to close off of the credit report based on the closure of the accountThe credit agencies can take up to days to update the reportIf the consumer wants to speed this process up she may want to file a consumer dispute with the reporting agenciesThis will prompt a review of the tradelineOur agency will only report that the account should be deleted.The closure letter has already been mailed to the consumer so we cannot attach it to this responseThe consumer's address was updated to what was provided on her original Revdex.com complaint and the letter was being mailed to that address.Finally, any calls regarding this account will be reviewed and addressed internallyNRA Group does not employ anyone named "MrA***."Sincerely,Ashley *C***, Esq.Director of Legal and Compliance

Dear ***:We are in receipt of the complaint and provide the following response.The consumer is correct that he paid a bill, however, a second bill was placed in our office. The first account was received in our office on August 18, and was a
bill relating to services performed by the physician. This was paid on October 10, 2014.This second bill, identified as NRA id number ***, was received August 1, and is for services provided by the hospital. We apologize for the oversight and for not advising of this bill previously. We have updated the address on file and sent a new letter to the consumer's address. In addition, we have requested itemized billing from the hospital to send to the consumerOnce this information is received it will be forwarded to the consumer. Both letters will arrive in a white envelope with a P.OBox address in the upper left hand corner.The account referenced above has been marked not to be called and is marked as disputed. If the consumer has any questions or would like to resolve this matter on the telephone he may do so by calling ###-###-#### or by sending mail to P.OBox ***, ***, PA ***.Sincerely,Ashley *C***, Esq.Corporate Counsel and Compliance Officer

Dear ***:We are in receipt of the complaint.We have attempted to located the account indicated by the consumer in his complaint, however, we have been unsuccessful in doing so. If the consumer would be willing to provide our office with my
details such as an account number, credit report number, balance, original creditor name, or any other identifying information we would be happy to search again. At this time, we are unable to locate an account and provide any additional information to the consumer.The consumer may contact our office directly at ###-###-####, via email at [email protected], or via mail to P.OBox ***, Harrisburg, PA *** to provide any additional information in an effort to locate the account at issue.Sincerely,Ashley *C***, Esq.Compliance Officer