NRA Group

Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaintWe have reviewed the consumer’s complaint and our records and determined that we have never spoken to this consumer regarding this accountOur records reflect that we have been unsuccessful in contacting this consumer and that no calls were placed to consumer on 1/6/17, 2/16/17, or 3/16/Our office would like to clarify that no fees have been added to this accountIn order to comply with federal law, we require consumer’s permission to speak with their wife regarding this accountDue to the previously mentioned lack of contact with consumer, our office lacks permission to speak to consumer’s wife at this timeShould the consumer wish to give us permission to speak to his wife regarding this account or have any questions regarding the account in our office, they may contact our office by calling ###-###-#### or by sending an email to [email protected] Regards,Benjamin C [redacted]

Dear [redacted] ,We are in receipt of the complaint and provide the following response.The account the consumer references has been closed and returned to the creditor since November 19, The account was closed at the request of the creditor.Since that date no additional efforts have been made to attempt to collect this account from this consumer.Should you have any questions please do not hesitate to contact our office.Sincerely,Ashley *C***, EsquireCompliance Officer

Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaint Consumer had previously contacted our office directly to inquire about what bills were allegedly placed in our officeWe are working to obtain documentation on these items and will send them directly to consumer The consumer has alleged that an account is appearing on her credit report Our office has reviewed the information on its system and the referenced account has been properly updated with the reporting agencies If the consumer disagrees with what is reporting on her credit report we recommend that she file a consumer dispute This will prompt a review of any disputed tradelines at which time our office will report the alleged account as appropriate under the federal law Should you have any questions regarding this matter, please feel free to contact our office Best Regards, Benjamin C [redacted] , Esq Assistant Legal Counsel and Compliance NRA Group, LLC American Agencies, LLC Paxton Street P.OBox [redacted] Harrisburg PA 17106- [redacted] @nragroup.com ###-###-#### option [redacted] ext [redacted] ###-###-#### (Fax) www.nragroup.com client site www.nationalrecovery.com consumer site 'A Responsible Revenue Recovery Company' / [redacted] Style Definitions */

Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaintAs previously stated, our office has forwarded the requested supporting documentation from the creditor directly to the consumerService provided by creditor is not one where consumer would have signed a contractThe verification that our office received from the creditor and forwarded to the consumer is what we are required to provideOur office has reviewed consumer’s rejection and is willing to attach a copy of the letter sent on 3/20/to our Revdex.com response provided that we receive an authorization and release from consumer to disclose this documentConsumer can submit the authorization and release via fax to our fax number [redacted] or by mailing it to P.OBox ***, Harrisburg, PA [redacted] .Best Regards,Benjamin C [redacted]

Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaint Our office has reviewed the information on its system and the referenced account has been properly updated with the reporting agencies If the consumer disagrees with what is reporting on her credit report we recommend that she file a consumer dispute This will prompt a review of any disputed tradelines at which time our office will report the alleged account as appropriate under the federal law In response to consumer dispute regarding this alleged account on January 26, 2016, we requested validation from creditor and supporting documentation was mailed to consumer on February 3, Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C [redacted]

Dear [redacted] ,Our office in receipt of the complaint and provide the following response to same.Please be advised that we have done a search of our system regarding the daytime phone number the consumer provided ending in [redacted] as well as the telephone number ending in *** Any accounts with either number have had the number removed and have been notated not to be called as it is a wrong number.We apologize for the inconvenience that this may have caused the consumer.Should the consumer receive any additional calls he may contact our office at ###-###-####.Sincerely,Ashley C***, Esq.Director of Legal and Compliance

Dear [redacted] :The consumer filed a complaint with the Pennsylvania Office of Attorney General on or about March 12, The complaint is being responded to today and will include documentation from the creditor.Should the consumer have any questions for our office he may contact us at ###-###-#### or via mail at P.OBox 67015, Harrisburg, PA 17106-7015.Sincerely,Ashley C***, Esq.Compliance Officer

Dear ***, Pursuant to the consumer's original complaint, our office requested information from the creditorThis information supplied by the creditor has been forwarded to the consumer at the address provided on her original complaint The documents were mailed April 17, and will arrive in a white envelope with a Harrisburg, PA P.OBox address in the upper left hand corner The account remains in a do not call status and is disputed If the consumer wishes to contact our office to discuss this further she may do so by calling ###-###-#### and reference NRA ID number [redacted] or she may send us something via the mail to P.OBox 67015, Harrisburg, PA 17106- Sincerely, [redacted] , Esquire Corporate Counsel and Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this account does belong to me and has been paid in fullThe case filed wtih Revdex.com has been relsolved as NRA Group has sent required documents and has removed the account from my credit reportHowever, b/c of the misappropriate way the account was handled and the damages caused I will proceed through other sources to seek a resolution Regards, [redacted]

Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaint As previously stated, our office has reviewed the information on its system and the referenced account has been properly updated with the reporting agenciesWe have sent the same update to all credit reporting agencies that we furnish data toIf the consumer disagrees with what a credit bureau reporting on her credit report we recommend that she file a consumer dispute with that credit bureauThis will prompt a review of any disputed tradelines at which time our office will report the alleged account as appropriate under the federal law Should you have any questions regarding this matter, please feel free to contact our office Best regards, Benjamin C [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The phone calls have not stopped They are calling me on the following numbers:###-###-#######-###-#######-###-#######-###-#######-###-#######-###-####...⇄ 211-0329###-###-#######-###-#######-###-#######-###-#######-###-####They called as recently as:4/10/10:AM from ###-###-####4/7/3:PM from ###-###-####All times are EST

Dear [redacted] and [redacted] :We are in receipt of the rejection to our response dated November 5, 2014.There is no record, in our office, of [redacted] calling in and asking to speak to the legal department However, there is a notation regarding the call on October 31, and the consumer's request regarding settlement The notations indicated that the consumer was advised at that time that the creditor did not have a settlement offer to present to the consumer There is no requirement for a creditor to present or accept a settlement offer for any account that they have placed in collections.NRA Group has received the consumer's letter regarding her settlement offer The creditor does not settle its accounts and therefore, at this time, the amount is due in full.If the consumer wishes to resolve this with our office she may contact it by calling ###-###-#### and reference NRA id number [redacted] .Sincerely,Ashley AC***, Esq.Corporate Counsel and Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This account already deleted from my credit report with another creditor and I do not wish to engage in business with NRAI am prepared to file a complaint with the CFPB to remove this account as it was legally deleted already from my credit report under another collection agencyPlease remove this account as you did not properly validate this account once I disputed its Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The business has failed to provide this supposed documentation to me as required per the Fair Credit Reporting Act and as requested via certified mail by me over six weeks ago Regards, [redacted]

Dear [redacted] ,Our office is in receipt of your correspondence regarding the above-referenced complaint.As previously stated, our office received supporting documentation from the creditor and forwarded it to the consumer on 3/27/and our records indicate that this letter was not returned or forwarded to a new addressThe supporting documentation in question is an itemized bill which indicates that it is for the consumer’s account and contains a detailed accounting of the remaining balanceShould the consumer have any questions regarding the itemized bill forwarded by our office, they may contact our office by calling [redacted] or by sending an email to [email protected] office is willing to attach a copy of the itemized bill sent on 3/27/to our Revdex.com response provided that we receive an authorization and release from consumer to disclose this document.Best Regards,Benjamin C [redacted]

Dear ***:We are in receipt of the complaintWe have shared the information with the creditor who has advised that the consumer is responsible for the item ordered as it was reversed and rebilled on May 6, 2013.Our office has obtained itemized billing from the creditor and the item was mailed to the consumer on August 20, Our office has notated the consumer disputes and is taking steps to ensure she does not receive any additional calls at this time.Sincerely,Ashley *C***, EsquireCorporate Counsel and Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***