NRA Group

Dear [redacted] ,On August 2nd, 2017, a letter was sent to the consumer providing her information regarding the account This would have arrived in a white envelope with a PO Box address from Harrisburg, PA in the upper lefthand corner.In addition, we reached out to the creditor and requested documentation which would provide the consumer with additional details relating to this matterThat information should be received from the creditor shortly and will be mailed to the consumer as soon as it is received.At this time the consumer's account remains marked as disputed and has been placed in a do not call status while this matter is reviewed.Should the consumer have any questions she may contact our office directly by calling ###-###-####, via email to [email protected], or via mail to P.OBox ***, Harrisburg, PA ***-7015.Sincerely,Ashley [redacted] C***, Esq.Director of Legal and Compliance

Dear [redacted] ,Our office is in receipt of the complaint and offers the following as our response to same.Please be advised that this consumer filed a complaint with the Consumer Financial Protection Bureau as well Our office has responded to his complaint via the CFPB's secure portal Due to this, our office is referring the consumer back to the CFPB complaint for our response.Our office can advise that the consumer's complaint has been received and our office has taken the necessary steps to ensure that the consumer's request has been complied with.Sincerely,Ashley C***, Esq.Director of Compliance

Dear [redacted] ,We are in receipt of the complaint dated November 12, 2014.The account was paid in full by the consumer on November 3, It is unclear what letter the consumer received that was "vague" and led the consumer to believe that this was a scamThis is not a scam The account has been updated accordingly and the creditor notified of the payment received.Should you have any additional questions please do not hesitate to contact our office.Sincerely,Ashley *C***, Esq.Corporate Counsel

Dear [redacted] ,Our office is in receipt of your correspondence regarding the above-referenced complaintAs previously stated, we received insurance information from the consumer and have forwarded it to the creditorThe creditor has notified our office that they have rebilled the insurance company It may take up to days for the insurance company to reach a conclusion and for our office to be notified of this decisionConsumer’s insurance would not have received billing from us as we are not the creditorThe account is still open in our office, but as previously stated it has been placed into hold status while insurance company reaches a conclusion and we are notifiedOnce this matter has been resolved, our office will properly update our information accordinglyAs a courtesy, we have stopped reporting any information regarding this account to any credit reporting agencies we provide information to while we await notificationShould you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C [redacted]

Dear ***, Our office is in receipt of your correspondence dated January 31, regarding the above-referenced complaint We have contacted the client and made them aware of the consumer's dispute with this bill Pursuant to her dispute, our office obtained from the creditor the enclosed itemized bill Our office has also marked the account as disputed and placed it in a do not call status to prevent telephone calls to the ComplainantIf she wishes to contact our office after receipt of the enclosed itemized bill she can do so by calling ###-###-#### and reference NRA ID number [redacted] She may also contact our office via U.SPostal Service by sending mail to P.OBox [redacted] , PA [redacted] In addition, the consumer has expressed concern regarding how her social security number was provided to our office and wanted to ensure the information was secureThe information was provided to our office by the creditor The information is used only for identification purposes and only the last four digits are visible In addition, all information within the system is secure and encrypted Should you have any questions regarding this matter, please feel free to contact our office Sincerely, [redacted] , Esquire Corporate Counsel

Dear [redacted] , Our office is in receipt of your correspondence regarding the above-referenced complaintOur office had previously received a dispute from the consumer regarding this account on 2/2/In response to consumer’s dispute, we reached out to creditor for supporting documentationWe received this documentation and forward it to the consumer on 2/27/and our records indicate that this letter was not returned or forwarded to a new addressShould the consumer have any questions regarding the account in our office, they may contact our office by calling ###-###-#### or by sending an email to [email protected] Regards,Benjamin C [redacted]

Dear ***, New Roman'"> Our office is in receipt of your correspondence dated April 4, regarding the above-referenced complaint Based on the consumer's complaint, our office has marked its records not to call the consumer We understand from the complaint that she cannot receive calls at work, however, it is unclear what number we were allegedly calling that we should not be callingIn addition, our office has requested that correspondence be sent to the consumer at the address provided in the complaint Should the consumer have any questions or wish to address this matter with our office she may call ###-###-#### or she may send us information via U.SPostal Service to P.OBox 67015, Harrisburg, PA 17106- Sincerely, [redacted] , Esquire Corporate Counsel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Clearly the company is playing games and there was a lady from the company who contacted me from one of the [redacted] reviews and instructed me to send a copy of the police report which I did now I have to get another copy which will cost me $I am tired of dealing with the company sending police reports and not getting them reported Here is all the infoLas Vegas Metro Police Department [redacted] *** Las Vegas, NV ***Tel ###-###-####Report # [redacted] & # [redacted] As I mentioned before Revdex.com I sent the entire reports via email using an [redacted] I had that I lost in May in a camping trip I've tried to locate the email but I can't because of the way my business can't save emails for safety purpose of any device I sincerely hope the information provided will settle the case I also filed with Consumer Affairs, FTC & FCC I will go on to the Attorney a General next to ensure they stop their type of business practice Regards, [redacted]

Dear [redacted] :Our office is in receipt of the complaint Please accept the following as our response to same.We have reviewed the information provided and searched our system but have been unable to locate an account matching the consumer's information Based on this, we do not believe that the complaint was filed against the proper agency.If the consumer wishes to provide our office with additional information he may do so by calling 800-360-4319, sending an email to [email protected], or sending a letter to P.OBox 67015, Harrisburg, PA 17106-7015.Sincerely,Ashley *C***, Esq.Compliance Officer

Complaint: [redacted] I am rejecting this response because: No we have not filed an official complaint at this time with the Attorney General's Office that I can think of That is the reason for the delay, we looked in our records to see if we had Regards, [redacted]

Dear [redacted] , At this time I cannot resolve the consumer’s complaint because I cannot locate an account given the information providedPlease have the consumer provide an account number, client name, and/or the amount of the original balance so we can locate the account Sincerely, Ashley *C***, EsquireDirector of Legal and Compliance / [redacted] Style Definitions */

Dear [redacted] ,We are in receipt of the consumer's complaint and offer the following in response to same.The consumer is displeased with his treatment but our staff This claim will be investigated and if there was a problem with how the situation was handled the matter will be addressed internally.In regards to the consumer's request that this account be deleted off of his credit report if he pays the bill, unfortunately NRA Group can complete this request If the consumer pays the bill in full NRA Group will request that the credit reporting agencies update the account to reflect that it has been paid in full NRA Group can only request that this update be madeIn addition, the consumer states in his request for relief that he will pay the bill if NRA Group "would update to paid in full and delete..." Both of these items cannot occur simultaneously Federal law requires NRA Group update the information to its current, accurate stateIf a bill is paid, the report will be requested to be updated as paid in full If the account is closed, the report will be requested to be updated as closed/deleted.If the consumer wishes to pay the bill, as he indicated in his complaint, then he can mail a payment to NRA Group, LLC, P.OBox 67015, Harrisburg, PA 17106- He may also contact our office and pay via telephone by calling ###-###-#### Finally, he may pay online via our website at www.nationalrecovery.com.Sincerely,Ashley C***, Esq.Director of Legal and COmpliance

Dear [redacted] ,Our office is in receipt of the complaint dated June 10, Please accept the following as our response to same.Our office was notified by the creditor on May 28, that this account had been paid in full Upon this notification, our office marked the account as paid and requested it be updated as soon as possible with the credit reporting agenciesAt this time the account has been closed and returned back to the creditor as paid in full We have also requested that the item be removed from the consumer credit report Please be advised that this can take up to days and is beyond our control.Should you or the consumer have any questions for our office, please do not hesitate to contact us at ###-###-####.Sincerely,Ashley C***, Esq.Director of Legal and Compliance

Dear [redacted] :Our office is in receipt of the complaint dated November 5, The account at issue in the complaint was paid in full with our office on November 4, There have been no additional calls since that date.NRA Group will be reviewing the telephone call to ensure that the representative was compliant with all policies and procedures.The consumer will no longer receive call on this matter from our office.Sincerely,Ashley *C***, EsquireCorporate Counsel and Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the information provided by the collection company doesn't prove that this debt in fact belongs to me Regards, Brittany R***

Dear [redacted] ,Our office is in receipt of your correspondence regarding the above-referenced complaint.We have previously received insurance information from the consumer and have forwarded it to the creditorPresently, the account has been placed into hold status while creditor and insurance company resolve the matterOnce this matter has been resolved, our office will properly update our information accordingly.Should you have any questions regarding this matter, please feel free to contact our office

Dear [redacted] ,Our office is in receipt of the complaint.Due to federal laws and regulations, we are unable to provide any details regarding this matter We are unable to even confirm or deny the existence of an account as it may violate these lawsIf the consumer wishes for us to disclose information through the Revdex.com we will need his consent to do so.We apologize for the inconvenience that this may causeThe consumer may also contact our office directly by calling 800-360-or via email to [email protected] or via mail to P.OBox ***, Harrisburg, PA [redacted] .Sincerely,Ashley ** C***, Esq.Director of Legal and Compliance

Dear ***,We are in receipt of the complaint filed September 23, Our office was notified on October 7, that this account should be closed and returned to the creditor by the creditor. The account has been closed in our office since that date.The
consumer should not receive any additional communication from our office regarding this account.Sincerely,Ashley *C***, EsquireCorporate Counsel and Compliance Officer

Dear ***:Our office received the complaint and offers the following response.On December 2, the consumer was contacted by our office and spoke to a representative. The representative contacted the consumer to advise that we were obtaining
additional information regarding the matter and would forward it to her upon receipt. The consumer paid our office at that time and requested that the item be deleted from her credit report. The representative advised that we update according to federal law and explained she was not calling to request payment but only to assist with her dispute.The consumer paid the bill regardless and the account has been updated to reflect the payment and the information was requested to be updated to the credit report.If there are any additional questions please do not hesitate to contact the undersigned.Sincerely,Ashley *C***, EsquireCompliance Officer

Dear ***:We are in receipt of the complaint. Please accept the following as our response to same.Our office, upon receipt of the complaint, contacted the creditor and obtained information relating to the alleged accountThe information obtained has
been mailed to the complainant at the address provided in her complaintAs we do not have permission to provide this information via this forum we are unable to enclose it for the consumer now.In addition, the telephone number provided in the complaint has been removed from our system and notated as a wrong numberWe have also indicated that the consumer has disputed this matter through the Revdex.com.Should you or the consumer have any questions our office may reached by calling ###-###-####.Sincerely,*** ** ***, EsquireCorporate Counsel and Compliance Officer