NRA Group

Dear ***, Our office is in receipt of your correspondence regarding the above-referenced complaintAs previously stated, our office would like to clarify that no fees have been added to this accountOur office has marked this account to not be called, so consumer will no longer be receiving calls regarding this accountIf consumer would like to settle this account or has any questions regarding the account in our office, they may contact our office by calling ###-###-#### or by sending an email to [email protected] Regards,Benjamin C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear ***,
Our office is in receipt of your correspondence regarding
the above-referenced complaint.
In acknowledgment of the complaint and to maintain client
satisfaction, the referenced account was closed in our office and returned to
the creditor. Since the account was only
assigned to us for purposes of collection, we have no control over whether the
creditor will pursue collection of this account by placing it with another
collection agency or law firmShould you have any questions
regarding this matter, please feel free to contact our officeSincerely,
Ashley C***, EsqDirector of Legal and Compliance

Dear ***,We are in receipt of the consumer's complaintPlease note that the first time we received this complaint was on February 11, and that was why a response was not provided earlier.Based on the consumer's complaint we have requested that she receive no further calls regarding the
referenced accountIn addition, we have made note of her dispute and requested additional documentation to provide to her once it is received.Should the consumer wish to discuss this matter further she may contact our office at ###-###-####, via email to [email protected], or via U.SPostal Service to P.OBox ***, Harrisburg, PA ***.Sincerely,Ashley *C***, Esq.Director of Legal and Compliance

Dear *** and *** ***:
We are in receipt of the Complaint dated February 26, 2014. Please accept the following as our response to the Complaint
"">Our office takes complaints like *** ***'s very seriously and we are investigating the telephone callsWe apologize for any behavior that the consumer may have felt was rude
*** *** had indicated on February 26, that she needed to do research to determine whether this was paidIf *** *** locates proof of payment or wishes to make payment, she may mail this to our office at P.OBox 67015, Harrisburg, PA 17106-7015. Proof of payment may also be faxed to our office at ###-###-####Or it may be emailed to our office at [email protected]
At the current time, *** ***'s account has been marked not to be called and as disputedWe have also reached out to the creditor to inform then that the consumer believes that this may have been paidIf *** *** has any questions she may call our office at ###-###-#### and reference NRA ID number ***
Sincerely,
*** ** ***, Esquire
Corporate Counsel

Dear *** ***:Our office was notified on November 4, from the creditor that this account was paid in full. On the same date our office updated its records to reflect this information.In addition, based on the information provided by the creditor to our office, the credit bureau report was updated to report as Paid.In a review of the notations in our system, it appears that the consumer has filed a dispute through the ***. Our office advised *** that the account was paid prior to being placed in collections and the trade line was subsequently requested for removal to the credit reporting agency.If the consumer wishes to prompt an investigation with the other agencies, she should file a dispute directly with the credit reporting agenciesOur office will only update the information to reflect that the account was paid as of November 4, 2014.Should you have any additional questions please do not hesitate to contact the undersigned.Sincerely,Ashley C***, EsquireCorporate Counsel and Compliance Officer

Dear ***, We are in receipt of the complaint dated November 11, 2014. The account was paid in full on November 4, 2014. As a courtesy our office notified the creditor via email that the account was paid and that the consumer filed this
dispute with the Revdex.com.The creditor confirmed receipt of the information and notated their records accordingly. NRA Group is not sure of the policies of the creditor, however, when the payment was received it was updated in our system to correctly and reflected in our system as paid from the moment that was completed.Should you have any questions please do not hesitate to contact to our office.Sincerely, Ashley *C***, Esq.Corporate Counsel

Dear ***,We are in receipt of the complaint referenced above and submit the following as response to same.Please be advised that we reached out to the creditor regarding the consumer's complaint and they have provided information regarding the matter. This information was forwarded to the
consumer on June 26, 2015.The consumer's information will be marked not to be called and as disputed. If the consumer wishes to speak to our office she may do so by contacting us at ###-###-####, mail to PO Box ***, Harrisburg, PA ***, or via email to [email protected],Ashley C***, Esq.Director of Legal and Compliance

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear ***,
At this time I cannot resolve the consumer’s complaint
because I cannot locate an account given the information providedPlease have
the consumer provide an account number, client name, and/or the amount of the
original balance so we can locate the account
Sincerely,
Ashley *C***, EsquireDirector of Legal and Compliance
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, Our office is in receipt of your correspondence regarding the above-referenced complaintOur office has reviewed its records and determined that all of consumer’s accounts had been requested for deletion from consumer reporting agency files as of 10/20/We have searched our credit reporting files and determined that no reports have been sent regarding this account since the file was requested for deletionOur office has searched our accounts using consumer’s social security number and determined there are no other accounts for this consumer that are reportingIf consumer would like to discuss this matter, they may contact our office by phone at ###-###-####Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,*** ***

Dear ***,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
We have reached out to the creditor and requested itemized billing to forward to the consumer. At this time, that request is still pending. *** has also filed a complaint with another agency and we will be updating that complaint with additional information as it becomes available. In the event that we cannot obtain itemized billing within the next thirty (30) days our office will take the next appropriate steps to resolve the dispute
We apologize for the delay in our response
Should you have any questions regarding this matter, please feel free to contact our office
Sincerely,
*** ** ***, Esquire
Corporate Counsel

Dear *** and *** ***:We are in receipt of the complaint referenced above.Based on the information provided our office has requested itemized billing from the creditor which will be mailed to the consumer at the address provided on her complaint. In addition, we have
notated our records of the consumer's dispute and taken steps to ensure she does not receive any additional calls from our office.Should the consumer have any questions or wish to speak to our office she may call our office at ###-###-#### or contact us via mail at P.OBox 67015, Harrisburg, PA 17106-7015.In response to the allegations that the representative was rude, these allegations will be investigated internally.Sincerely,Ashley *C***, EsquireCorporate Counsel and Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This issue has been since October of and I spoke to the nastiest manager in June for him to tell me he doesn't know why it take so long and he went over my voice recording were he came to the conclusion that I agreed to the withdraw but when I ask for proof he refused my requestSo I don't believe him or anyone from his companyI don't won't to do business with that company anymore
Regards,
*** ***

I reject this response because these people are lying through their teeth to save their hides! I just received another phone call this morning (5/23/14) on my cell phone from a “*** ***” at *** (Clearly NRA Group owned as I called this number back) stating that whatever charges/bill was resubmitted to their office and that there were pending charges and this was my final notice
I will not tolerate this harassment and demand that it STOPIf NRA Group has substantial proof to show me about any “alleged” debt or debts that I owe, I demand they send me a letter in writing
They are to CEASE AND DESIST calling me or anyone else connected to me
Thank you
*** ***
NRA Group Account: ***

Dear ***,We are in receipt of the consumer's rejection to our response and we understand the consumer's request.As the consumer is stating now that he does not believe that this debt is his, we are contacting the creditor for additional information Once this is received it will be mailed to the consumer in a white envelope with a Harrisburg, PA post office box address in the upper left hand corner.In regards to the consumer "paying to delete" I would refer the consumer back to the original response to his complaint NRA Group is required to update the credit report as required by federal lawAt this time all accounts have been marked as disputed.Sincerely,Ashley *C***, Esq.Director of Legal and Compliance

Dear ***,Our office is receipt of the complaint dated February 12, 2015. Below is the response to the complaint.Upon receipt of the complaint, our office contacted the creditor for additional information and to have them review the dispute.
The creditor advised our office that this was placed in error and requested our office close the account to their attention. This has been completed as of February 17, 2015.The information was also requested for removal from the credit bureau report. Please be advised that this can take up to days for the credit reporting agencies to update and that this is beyond our control.If the consumer has any questions for our office, we may be contacted at ###-###-#### or via mail at P.OBox ***, Harrisburg, PA ***.Sincerely,Ashley *C***, Esq.Corporate Counsel and Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will contact the original creditor from here on outThank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance in this matter.
Regards,
*** ***

Dear ***,
Our office is in receipt of your correspondence dated June 30, regarding
the above-referenced complaintThe telephone call referenced in the consumer's complaint was one of four inbound calls to our office on the date mentioned. All calls will be reviewed for compliance and training purposes. The consumer's account has been marked as disputed and is in a do not call statusIn addition, our office requested verification from the creditor and this information was forwarded to the consumer on July 10, Should you have any questions
regarding this matter, please feel free to contact our office
Sincerely,
*** ** ***, Esquire
Corporate Counsel and Compliance Officer