Oath

We have investigated the issues raised by [redacted] in your letter dated June 13, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he is requesting a refund for premium services he states he previously cancelled.This letter is to inform you that...

a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. Refunds totaling $14.88 have been issued to the payment method on file. In addition; one monthly membership fee has been waived. The next billing date on [redacted]’s account will occur on July 29, 2017. [redacted] has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara [redacted]
[redacted]

We have investigated the issues raised by [redacted] in your letter dated May 15, 2017, which was received in our office on May 20, 2017.Based on our review of [redacted]’s complaint, he states he is receiving collection notices related to an account he believed to be free.This letter is to inform you...

that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $31.98 has been removed to reflect a zero balance. In addition; a refund of $166.86 has been issued to the payment method on file. The AOL account remains active on a free pricing plan. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted]TMJ: KCF

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If you do publish my complaint, make sure my name is not on it. Use initials or some other identifier. When I filed it, I was not given the option to create a user name.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 3, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in her letter, and as a result of our investigation, we have requested that a member of our Executive Response Team contact [redacted] to attempt to resolve the technical issues she is having.We apologize for any...

inconvenience [redacted] may have experienced regarding this issue. Our records indicate that [redacted] was contacted multiple times last week but has yet to respond to our requests to assist. [redacted] may respond to the messages she's received from Mike through our Executive Response Team, or she can let us know when a good time would be for us to reach out. We look forward to assisting her.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

July 6, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated June 23, 2016, which was received in our office on June 24, 2016.Based on our review of [redacted]’s complaint, he states he incurred monthly charges for his free AOL account.This letter is to...

inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. A refund of $47.39 has been issued to the payment method on file. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Ok. That would be good. They deleted all the emails and I have never heard of an email services doing that before. What do I need to do to reopen the claim. From [redacted]

We have investigated the issues raised by [redacted] in your letter dated August 8, 2017, which was received in our office on August 9, 2017.Based on our review of [redacted]’s complaint, she states she incurred a $4.99 charge from AOL that she did not authorize. In addition; she is requesting a...

credit for an overdraft fee.A representative of our office attempted to contact [redacted] on three occasions to discuss her complaint; unfortunately we were unable to reach her.Our records indicate on June 27, 2017, a 30 day free trial of AOL System Mechanic was ordered by the email address [redacted].com. The free trial ended on July 27, 2017, and since no cancellation request was received the credit card provided incurred a monthly charge of $4.99. The System Mechanic has since been cancelled, in addition; a refund of $4.99 has been issued to the payment method on file. The refund issued represents all charges incurred.AOL bills accounts based on their active status, the pricing plan selected by the member, and the billing information provided. Since AOL did not collect money for any bank fees charged, we are unable to issue credit for them. We apologize for any inconvenience; however, no further compensation is warranted.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara *. J[redacted]: KCF

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: AOL states that if I have any further issues do not hesitate to contact them, but they didn't say how to contact them since there is no way for me to get in touch with them.  When I send an e-mail for assistance to AOL, I never get a response; therefore, since I am not paying for the service I do not know how to reach them.
Regards,
[redacted]

Please see attached.ThanksKaren AOL Inc. (In Florida, AOL Inc. Delaware) Dept. [redacted] PO Box [redacted] Sterling, VA [redacted] www.aol.comTara J[redacted] Lead Paralegal Regulatory Compliance Corporate LegalFebruary 20, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted...

Attn: [redacted]Re: [redacted] AOL Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated February 8, 2017 which was received in our office on the same day.Based on our review of [redacted]’s complaint, he states he has been unable to resolve a billing issue with AOL after many attempts.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The AOL account remains active on a free pricing plan. In addition; a paper check in the amount of $209.77 will be issued to the address [redacted] provided our representative. Please allow 6-8 weeks for processing and delivery. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J[redacted]: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 21, 2015Dear [redacted]:We have investigated the issues raised by [redacted].We regret any misunderstanding. In the process of registering an account, prospective members are given full disclosure regarding the fact they will continue to be charged for the service unless they cancel...

the account. Members must agree to these terms at the time an account is established or registration of the account is discontinued. By entering his billing information and completing the registration process, [redacted] fully authorized AOL to bill the payment method on file for any charges incurred on the account including, but not limited to, regular monthly membership fees. Members are further given complete instructions regarding the necessary procedures for cancellation. These procedures are also available to members online at all times by going to Keyword: Billing or Keyword: Cancel.AOL’s History records show that [redacted] originally requested to cancel his AOL account on November 11, 1999, but reactivated the account on November 17, 1999. In 2005, there was a Terms of Service violation on the account due to bulk emails being sent. Because of the violation, the account was blocked, and on January 30, 2005, AOL received a call requesting that the block be lifted. After the block was lifted, account usage remained steady. On February 19, 2011, AOL sent email notice to our members advising of our Terms of Service and Privacy Policy updates. Our records indicate that the notification email was read by [redacted]’s master screen name.[redacted]’s account was cancelled, per his request, on April 8, 2015. AOL’s credit policy allows adequate time for members to have reviewed their statements for discrepancies. In accordance with these terms, and due to the aforementioned AOL account actions, credit in the amount of $62.97 has been issued to the payment method on file.This issue is addressed in complete detail in AOL’s Member Agreement, which every member is required to review prior to gaining access to the service, even on a trial basis.Our members may review this information online at Keyword: TOS. We encourage our members to review these terms often to minimize misunderstandings of this nature and to enhance their enjoyment of our service.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J.Lead Paralegal

January 15, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated January 11, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she is disputing collection efforts of $19.96 received from AOL,...

claiming to have previously cancelled her account.We attempted to reach [redacted] to discuss her complaint. Unfortunately we were unable to reach her. The outstanding balance of $19.96 has been removed to reflect a zero balance. Collection efforts have been stopped. Please allow 7 to 10 days to have [redacted]’s information removed from our system. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

We have investigated the issues raised by [redacted] your letter dated October 11, 2016 which was received in our office on the same day.Based on our review of [redacted]’ complaint; she states her account was compromised and is requesting assistance.Our records show that [redacted]’ financial...

institution returned 1 monthly membership fee to AOL unpaid causing an outstanding balance to appear on her account. The outstanding balance of $30.99 has been removed to reflect a zero balance. The next billing date on [redacted]’ account will occur on November 12, 2016..A representative of our office contacted [redacted] in an attempt to resolve her complaint. AOL offered to reset the password on the account, [redacted] declined verification of the account. We ask that [redacted] contact Karen F[redacted] at [redacted] to update her account password and billing information.When prospective members sign on to the AOL service, they are required to agree to the Terms of Service (TOS). The TOS specifically states that all use of the AOL software is at the sole risk of the user. [redacted] agreed to terms stating the following:You may be able to use an e-mail address or other online identifier provided to you by someone other than us as a username. You are responsible for maintaining security and control over any e-mail address or online identifier provided to us as a username. If you fail to maintain security or control over such an e-mail address or other online identifier, you are responsible for any consequences and may lose access to your personal information and any data stored on our Services. Also, we are not responsible for the release or loss of any information that is identified with that address or identifier.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

July 7, 2015Dear [redacted]:We have investigated the issues raised [redacted] in your letter dated June 18, 2015 2015, which was received in our office on June 30, 2015.Based on our review of [redacted]’s complaint; he states his pricing plan with AOL was increased without his knowledge. He is...

requesting a refund.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. A refund of $33.03 has been issued to the payment method on file. More information regarding [redacted]’s pricing plan and options can be viewed online at MyAccount.aol.com. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.When registering an account with AOL, prospective members must agree to the terms of the service, or registration of the account is discontinued. The terms of service [redacted]agreed to state:We may change our fees and billing methods at any time. We will provide you with notice of any change in your pricing at least thirty (30) days in advance. If you disagree with any proposed change, your sole remedy is to cancel your fee-based Service before the price change takes effect. Your continued use of or subscription to the Service after the price change takes effect constitutes your agreement to pay the new price for the Service. We will not refund any charges if you choose to cancel your account for this reason.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated January 22, 2016, which was received in our office on the same day.Based on our review of [redacted]’ complaint, he has concerns relating to the fact that AOL no longer offers AOL Life 360 as part of his monthly benefit...

package incorporated in his membership fees.We regret any misunderstanding. The AOL terms of service that [redacted] agreed to when establishing his AOL account specifically state the following:We, in our sole discretion, may change or discontinue any or all aspects of a fee-based Service without notice, including access to support services, content and other products or services ancillary to the fee-based Service.We may change our fees and billing methods at any time. We will provide you with notice of any change in your pricing at least thirty (30) days in advance. If you disagree with any proposed change, your sole remedy is to cancel your fee-based Service before the price change takes effect. Your continued use of or subscription to the Service after the price change takes effect constitutes your agreement to pay the new price for the Service. We will not refund any charges if you choose to cancel your account for this reason.An email notification was sent to [redacted] on November 25, 2015, informing him of the changes to his plan that were slated to take place on December 28, 2015. A representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The next billing date for [redacted]’ account will occur on July 5, 2016. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J Please see attached.ThanksKaren

June 28, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated June 8, 2016 which was received in our office on June 10, 2016.Based on our review of [redacted]’s complaint, he states he was denied access to his account after updating his payment method and...

is requesting a refund.We regret any misunderstanding, a refund of $104.97 has been issued to the payment method on file. The refund represents the last 90 days of charges [redacted]’s AOL account remains active on a free pricing plan and will not incur any additional monthly membership fees. Should [redacted] require additional assistance we ask that he contact Karen F[redacted] at [redacted]. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.

We have investigated the issues raised by [redacted] in your letter dated January 26, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he is experiencing a technical issue with his AOL email.This letter is to inform you that a representative of our...

office has contacted [redacted] and resolved his issue to his satisfaction. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I rejected because they could do more than $65 I have spoken to them before and they're not willing to do anything and also I've been having problems for a while with my service they should give me credit for at least several months not just a few months  and this should go higher up in a a while not to the people I dealt with because they weren't willing to do anymore that with them what they said and they don't care if you have problems but they made me very upset when I spoke to them 
Regards,
[redacted]

We have investigated the issues raised by [redacted] in your letter dated September 28, 2016, which was received in our office on October 3, 2016. We attempted to contact [redacted] on three occasions to discuss her complaint. Unfortunately we were unable to reach her.Based on our review of [redacted]...

[redacted]’ complaint, she is requesting a refund for charges she claims to be unauthorized.We regret any misunderstanding. In the process of registering an account, prospective members are given full disclosure regarding the fact they will continue to be charged for the service unless they cancel the account. Members must agree to these terms at the time an account is established or registration of the account is discontinued. By entering her billing information and completing the registration process, [redacted] fully authorized AOL to bill the payment method on file for any charges incurred on the account including, but not limited to, regular monthly membership fees. Members are further given complete instructions regarding the necessary procedures for cancellation. These procedures are also available to members online at all times by going to Keyword: Billing or Keyword: Cancel.History records indicate no attempt to cancel the account until receipt of the complaint at which time the account was converted to a free email account. AOL’s credit policy allows adequate time for members to have reviewed their statements for discrepancies. In accordance with these terms, credit in the amount of $110.97 has been issued to the payment method on file.This issue is addressed in complete detail in AOL’s Member Agreement, which every member is required to review prior to gaining access to the service, even on a trial basis. Our members may review this information online at Keyword: TOS. We encourage our members to review these terms often to minimize misunderstandings of this nature and to enhance their enjoyment of our service.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]