Oath

October 19, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated October 6, 2017, which was...

received in our office on the same day.Based on our review of [redacted]’s complaint, he states he was unable to receive assistance related to retrieving missing emails.This letter is to inform you that a representative of our office has contacted [redacted]; he stated his issue was resolved. In addition; [redacted] has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Karen

May 24, 2016Dear [redacted]:We are in receipt of your correspondence regarding a complaint filed in your office by [redacted]. We previously received a request for an investigation of [redacted]’ complaint through AOL’s Unauthorized Charges Claim Process.Please find enclosed a copy of our...

original correspondence regarding [redacted]’ complaint and the subsequent resolution. Although we regret any dissatisfaction with our resolution, the research conducted does not support that the account was registered fraudulently. We maintain our decision to deny the claim.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thx 
Regards,
[redacted]

September 23, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 16, 2015, which was received in our office on the same day. We attempted to reach [redacted] on three occasions to discuss his complaint. Unfortunately we were unable to reach...

him.Based on our review of [redacted]’s complaint, he is disputing collection efforts related to an account he previously cancelled.This letter is to inform you that the outstanding balance of $73.96 has been removed to reflect a zero balance. Collection efforts have been stopped. Please allow 7 to 10 days to have [redacted]’s information removed from our database. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J[redacted]Lead Paralegal

We have investigated the issues raised by [redacted] * in your letter dated May 30, 2017, which was received in our office on June 2, 2017.Based on our review of [redacted] *’s complaint, he is requesting AOL to create a stronger spam filter.We have been unable to positively identify an AOL account with...

the information that was provided. General information related to AOL’s Spam Filter/Folder can be located at: https://help.aol.com/articles/aol- mail-spam-and-privacy. Communication has been sent to [redacted] * at the email address provided in the complaint that contains direct contact information for further assistance. We apologize for any inconvenience [redacted] * may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOLSincerely,Tara *. J[redacted]

From: [redacted] <[redacted].com>Date: Fri, Mar 18, 2016 at 4:33 PMSubject: ID [redacted]To: [email protected] This case has been resolved. AOL called me personally.  AOL is going to refund my account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Dear Revdex.com team:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Best Regards,
[redacted]

November 13, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] Account Number: [redacted] File Number: [redacted]Dear **. [redacted]:We have investigated the issues raised by **. [redacted] in your letter dated November 9, 2017 which was...

received in our office on November 10, 2017.Based on our review of [redacted]s’ complaint, he states he is receiving collection notices related to an account he previously cancelled.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $93.98 has been removed to reflect a zero balance; collection efforts have been stopped. In addition; a refund of $46.99 has been issued to the payment method on file. [redacted] has been provided direct contact information should he require further assistance.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara  J.

October 12, 2015Revdex.comServing Metro Washington, DCElectronically TransmittedAttn: [redacted]Re: [redacted]File Number: [redacted]Dear Ms. [redacted]We have investigated the issues raised by Ms. [redacted] your letter dated October 6,2015, which was received in our office on the...

same day.Based on our review of Ms. [redacted]’ complaint, she states she received poor customerservice while attempting to resolve an issue with her AOL account.The letter is to inform you that a representative of our office has contacted Ms. [redacted]and resolved her issue to her satisfaction. Ms. [redacted] has been provided direct contactinformation should she require further assistance. We apologize for the service andtreatment Ms. [redacted] states she received. We assure you, this is not characteristic ofthe service we strive to provide our members. AOL continuously reiterates to ourrepresentatives the need to treat members with respect in all instances. We apologizefor any misunderstanding and inconvenience this may have caused. Ms. [redacted]’valuable feedback will help us reach our goal of providing world-class customer service.If you need further assistance with this matter, please do not hesitate to contact me at[redacted]. Please include the AOL accountnumber on all inquiries regarding this matter.Sincerely,

We have investigated the issues raised by Mr. [redacted] in your letter dated April 14, 2016 which was received in our office on April 18, 2016. Based on our review of Mr. [redacted]’ complaint, he is disputing collection attempts from AOL, claiming to have previously cancelled his...

accounts. This letter is to inform you that a representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. Outstanding balances totaling $92.28 have been removed to reflect a zero balance. Collection efforts have been stopped. Mr. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience Mr. [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted]

September 20, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] AOL Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated August 18, 2016, which...

was received in our office on August 22, 2016Based on our review of [redacted]’ complaint, she states she is experiencing several technical issues with her AOL service.We regret any inconvenience [redacted] may be experiencing with her AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with her directly, we will have a member four technical support staff contact [redacted] to attempt to resolve this matter. [redacted] has been provided direct contact information should she require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by Ms. [redacted] in your letter dated May 3, 2016, which was received in our office on May 5, 2016. Based on our review of Ms. [redacted]’s complaint, she states she previously cancelled her account, yet continued to incur monthly charges. This...

letter is to inform you that a representative of our office has contacted Mr. [redacted] and resolved Ms. [redacted]’s issue to her satisfaction. The AOL account has been cancelled. In addition; a refund of $1,723.92 has been issued to the payment method on file. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] TMJ: KCF

July 10, 2015Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated June 26, 2015, which was received in our office on July 6, 2015.Based on our review of [redacted]’s complaint; he is requesting a refund for pricing plan increases that occurred on his...

account.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. A refund of $122.50 has been issued to the payment method on file. In addition; [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.When registering an account with AOL, prospective members must agree to the terms of the service, or registration of the account is discontinued. The terms of service [redacted] agreed to state:We may change our fees and billing methods at any time. We will provide you with notice of any change in your pricing at least thirty (30) days in advance. If you disagree with any proposed change, your sole remedy is to cancel your fee-based Service before the price change takes effect.Your continued use of or subscription to the Service after the price change takes effect constitutes your agreement to pay the new price for the Service. We will not refund any charges if you choose to cancel your account for this reason.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter. Sincerely,Tara J. Lead Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 28, 2016Revdex.comServing Metro Washington, DCElectronically TransmittedAttn: [redacted]Re: [redacted]AOL Account Number: [redacted]File Number: [redacted]Dear Ms. [redacted]:We have investigated the issues raised by Ms. [redacted] in your letter datedApril 9, 2016, which was...

received in our office on April 14, 2016.Based on our review of Ms. [redacted]’s complaint, she is requesting a refundfor all charges incurred since AOL began offering a free service.This letter is to inform you that a representative of our office hascontacted Ms. [redacted] and resolved her issue to her satisfaction. The AOLaccount has been converted to free. A refund of $600.00 was issued tothe payment method on file. In addition; Ms. [redacted] has been provideddirect contact information should she require further assistance. Weapologize for any inconvenience Ms. [redacted] may have experiencedregarding her issue.If you need further assistance with this matter, please do not hesitate tocontact me at [redacted], Sterling, VA 20165-8806. Please includethe AOL account number on all inquiries regarding this matter.Sincerely,Tara. JTJ: kf

September 13, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 6, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she has been unable to cancel her AOL account.This letter is...

to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled effective immediately. In addition; a refund of $239.94 has been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara *. J

March 14, 2016We have investigated the issues raised by [redacted] in your letter dated March 2, 2016, which was received in our office on March 4, 2016.Based on our review of [redacted]’s complaint, he claims to have previously cancelled his account, and is requesting a refund.This letter is to...

inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The AOL account has been cancelled, and a refund of $59.94 has been issued to the payment method on file. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J

September 21, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 15, 2015, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he states he is receiving collection notices related to an account he...

previously cancelled.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $87.10 has been removed to reflect a zero balance. Collection efforts have been stopped. AOL has ensured that no negative information was reported to any credit agencies regarding this matter. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

January 11, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 29, 2015, which was received in our office on January 4, 2016.Based on our review of [redacted]’s complaint; he is disputing collection efforts of $67.96 received from AOL.This...

letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $67.96 has been removed to reflect a zero balance. Collection efforts have been stopped. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do wish that an amicable resolution was made forthright; a credit card dispute, countless wasted telephone hours, and having the Revdex.com intervene, was not necessary for a simple cancellation of an account that was active for only one day. 
Regards,
[redacted]