Oath

July 20, 2017Dear [redacted]:We have investigated the issues raised by **. and [redacted] in your letter dated July 12, 2017, which was received in our office on the same day.Based on our review of **. and [redacted]’s complaint, they state they are incurring charges for services they...

did not authorize. In addition; they received poor customer service attempting to resolve their issue.This letter is to inform you that a representative of our office has contacted **. and [redacted] and resolved their issue to their satisfaction. Refunds totaling $69.86 have been issued to the method of payment on file. Direct contact information has been provided should they require further assistance. We apologize for any inconvenience **. and [redacted] may have experienced regarding their issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box 65771, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J

We have investigated the issues raised by [redacted] your letter dated October 3, 2016 which was received in our office on the same day.Based on our review of [redacted]’ complaint; she states her technical issues with AOL are not resolved. We regret any inconvenience [redacted] may be experiencing with her AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with her directly, we will have a member four technical support staff contact [redacted] to attempt to resolve this matter. [redacted] has been provided direct contact information should she require further assistanceIf you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

June 15, 2015Dear [redacted]:We have investigated the issues raised [redacted] in your letter dated May 30, 2015, which was received in our office on June 2, 2015. Based on our review of [redacted]’s letter; he states he experienced poor customer service and long hold times while attempting to...

resolve several technical issues he has encountered with AOL.We apologize for the service and treatment [redacted] states he received. We assure you, this is not characteristic of the service we strive to provide our members. AOL continuously reiterates to our representatives the need to treat members with respect in all instances. We apologize for any misunderstanding and inconvenience this may have caused. [redacted]’s valuable feedback will help us reach our goal of providing world- class customer service. We regret any inconvenience [redacted] may have experienced with the AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our technical support staff contact [redacted] to attempt to resolve this matter. In addition; we have waived three monthly membership fees as a gesture of goodwill. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara J. Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated May 3, 2017, which was received in our office on May 5, 2017.Based on our review of [redacted]’s complaint, she is requesting retrieval of emails from her account.We regret any misunderstanding; however emails from [redacted]’s...

account cannot be retrieved.AOL membership is governed by our Terms of Service (TOS). The TOS states the following about use of the AOL services:Your username and account may be terminated if you do not sign on to a Service with your username at least once every 90 days. If you are registered for fee-based or term-specific Services, we will not terminate your username or account unless they are subject to being terminated for some other reason. In addition, an individual Service may require you to sign in and use the Service periodically to remain active on that Service. If you fail to remain active on a specific Service, we may deactivate your access and use of that Service.After we terminate or deactivate your account for inactivity or any other reason, we have no obligation to retain, store, or provide you with any data, information, e-mail, or other content that you uploaded, stored, transferred, sent, mailed, received, forwarded, posted or otherwise provide to us (collectively “posted” or “post”) on the Services and may allow another user to register and use the username. We also have no obligation to remove any public data, content, or other information that you posted on a Service or to reactivate your account.Because more than ninety (90) days had passed since [redacted] last accessed her account, AOL is no longer able to retrieve the emails.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I tried calling the person back but couldn't reach the person. I left a message. The person called me again but I was already out of the country. I will not be back until Dec 31, 2015. Please have him call me after the new year. AOL's tactic is to sell their additional service. It is worst when I am traveling in China , access their service is very difficult because of the time differences. So 24x7 is only very basic service according to them. But sometimes when my account got locked out because AOL detected my login from China (which is legitimate), I had to wait till US offuce opens which is midnight in China. I had many unpleasant experience. Actually, I am still not getting some emails from friends in China. Very frustrating.
Regards,[redacted]

We have investigated the issues raised by [redacted] in your letter dated September 27, 2016, which was received in our office on October 3, 2016.Based on our review of [redacted]’s complaint, he states he has been unable to resolve a technical issue with AOL. This letter is to inform you that...

a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. As a goodwill gesture AOL has waived 3 monthly membership fees. In addition; [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] your letter dated September 13, 2016, which was received in our office on September 14, 2016.Based on our review of [redacted]’s complaint, she states she is unable to access her old email with AOL and is requesting assistance.We regret any...

inconvenience [redacted] may be experiencing with the AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our corporate technical support staff contact [redacted] to attempt to resolve this matter.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated August 4, 2016, which was received in our office on the same day. Based on our review of [redacted]’s complaint, she states she has been unable to access her email. This letter is to inform you that a...

representative of our office has contacted [redacted] and resolved her issue to her satisfaction. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771 P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

April 15, 2016Revdex.comServing Metro Washington, DCElectronically TransmittedAttn: [redacted]Re: [redacted]AOL Account Number: [redacted]File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in yourfollow-up letter dated April 5, 2016, which was received in our office onthe same day.Based on our review of [redacted] follow up letter, she isrequesting reactivation of her AOL account.We apologize for any misunderstanding. We have reviewed the additionalinformation that [redacted] provided; however, we stand byour initial response. Our resolution remains unchanged. [redacted]’saccount has been terminated. All account terminationsresulting from Terms of Service violations are final. Once an account isterminated no access is allowed, temporary or otherwise, to retrieve anyaccount information or associated data.If you need further assistance with this matter, please do not hesitate tocontact me at P. O. Box 6[redacted], Sterling, VA [redacted]. Please includethe AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated August 11, 2016, which was received in our office on the same day.Based on our review of [redacted]’ complaint; she states her pricing plan with AOL increased without her knowledge or permission.This letter is to inform you that...

a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The AOL account in question has been converted to a free account and will not incur any additional monthly fees. As a goodwill gesture a refund of $65.94 has been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771 P.O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you very much to Karen for her goodwill gesture and continued help with my AOL concerns. I have reviewed the response made by the business in reference to complaint ID [redacted] and agreed to the resolution.
Regards,
[redacted]

We have investigated the issues raised by [redacted] your letter dated October 17, 2016 which was received in our office on October 19, 2016.Based on our review of [redacted]’s complaint; she states she is unable to access her email.This letter is to inform you that a representative of our office has...

contacted [redacted] and she stated her issue was previously resolved. [redacted] has been provided direct contact information should she require further assistance. As a goodwill gesture, AOL has issued two free months to her account. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

July 18, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated July 2, 2015, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he states he has experienced difficulty receiving emails because AOL continues...

to put specific conservative political emails into his SPAM folders.This letter is to inform you that a representative of our escalated technical office has contacted [redacted] in an effort to resolve the issue he experienced.[redacted] has been provided direct contact information should he encounter any additional concerns. If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J[redacted]Lead ParalegalAOL - Consumer Lit & E-Discovery

We have investigated the issues raised by Ms. [redacted] in your letter dated January 9, 2017, which was received in our office on the same day.Based on our review of Ms. [redacted]’s complaint, she is receiving charges for an AOL account she believed to be free.This letter is to inform you that a...

representative of our office has contacted Ms. [redacted] and resolved her issue to her satisfaction. The AOL account with the screen name “[redacted]” has been converted to free. In addition; a refund of $161.94 has been issued to the payment method on file. Ms. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience Ms. [redacted] may have experience regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J[redacted]

OATH: A [redacted] Company Dept. 5771 PO Box 65101 Sterling, VA 20165-8801Tara J[redacted] Lead Paralegal Regulatory Compliance Corporate LegalSeptember 13, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] AOL Account Number: 841198485...

File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 3, 2017, which was received in our office on the same day.Based on our review of [redacted]‘s complaint, she states she has been unable to access her email with AOL.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. We have confirmed access to the account. In addition; [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara  JThanksKaren

AOL didn't fix the problem they caused because I have had my [redacted] desktop computer for a year and I could send and receive mail before. Now I CAN NOT SEND ANY MAIL now.  It's their server that's a problem we  have tried all the numbers to get it to work.  It worked before it should continue to do so but it doesn't. Karen only concern is Revdex.com RESPONSE not to help the customer me

Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated October 30, 2015, which was received in Our Office on...

November 18, 2015.Based on our review of [redacted]'s complaint; she states she has experienced difficulty canceling her deceased father-in-law's account.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account has been cancelled, in addition; a refund of $98.70 has been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her |?????.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]Lead Paralegal

June 28, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated June 14, 2016 which was received in our office on the same day.Based on our review of [redacted]’s complaint, she is requesting 2nd factor authentication be removed from her email address.This...

letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. 2nd factor authentication has been removed from her email address. In addition; [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.

July 19, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated July 14, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she has been unable to access her email account with AOL.This letter is...

to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account has been properly verified and [redacted]’s name has been added to the account. In addition; [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara  J.

Complaint: [redacted]
I am rejecting this response because:
AOL just did another unauthorized debit yesterday, June 6, 2017,  from my checking account of $79.95 where my bank placed a stop and is doing an investigation.  This is the second illegal act. I do not know who at AOL is responsible for these illegal transactions, but this will be dealt with in a court of law.
Regards,
[redacted]