Oath

We have investigated the issues raised by [redacted] in your letter dated April 10, 2017, which was received in our office on the same day.Based on our review of [redacted] ***’s complaint, he states his mother is receiving collection notices related to his deceased father’s account.AOL would like to offer our condolences to [redacted] in the passing of his fatherA representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe AOL account has been cancelled and the outstanding balance has been removed to reflect a zero balance [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***TMJ: KCF

We have investigated the issues raised by [redacted] in your letter dated May 20, 2017, which was received in our office on May 22, 2017.Based on our review of [redacted] ’s complaint, she states she previously cancelled AOL’s Computer Check Up, and is requesting a refund.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionAOL’s Computer Check Up has been cancelledIn addition; refunds totaling $have been issued to the payment method on file [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: corporate technician had not contact me as of yet Regards, [redacted]

From: [redacted] < [redacted] @***.com>Date: Fri, Mar 18, at 4:PMSubject: ID [redacted] To: [email protected] This case has been resolvedAOL called me personally AOL is going to refund my account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response is in reference to using AOL softwareI am not complaining about AOL softwareMy complaint is with AOL assistI was referred to AOL assist by AOL tech support whom I am paying $a month for them to help me with AOL issues like email I did not sing an agreement with AOL assist so this waiver does not apply to me and the damage they did They did admit to making a mistake AOL tech support did offer me months of free AOL tech support which clearly admits they are wanting to compensate for something,,,, but the problem is,,,,,AOL corporate based their decision on information by stating my computer had issues (which it did not), also stating that AOL assist offered to repair my computer ( this is because they were not able to take control anymore), also stated they removed some viruses ( this is not true because they were working on the wrong computer and no way possible to determine what good was done) It only know that they ruined a good working computer and if they knew the facts maybe they would reconsider based on facts and not lies to cover the wrong they did Not one time did anyone mention the agreement that was presented to you when they said they will try to recover the hard driveNot one time did a tech person tell me there is nothing we can do because you signed an agreement They told me to take to a shop but refused to pay for the service They didnt try to help meLeft me with a need to buy a new computer AOL support told me to contact AOL cooperate and agreed someone should take responsibility for what they did Again, I was not using a softwareI was using a repair serviceI did cancel my subscription to AOL assist but this gave them a reason to say, because you canceled, our policy will not let us help you and your issue was over months ago I paid for service to repair I did not pay for a service to damage AOL assist allowed some incompetent techs to control my computer and all I heard was .."OOPS" How can they expect me to me dumped on and lose all my files of my life and let them say because I signed an agreement then they are not liable Well if I used a software the agreement would holdBut I used a tech person who made a blunder and admitted it so therefore I do not agree with their response and they should get the facts straight Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] < [redacted] @***.com>Date: Thu, Sep 14, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Thank you so much for your assistance in resolving this matter Kind regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: AOL states that if I have any further issues do not hesitate to contact them, but they didn't say how to contact them since there is no way for me to get in touch with them When I send an e-mail for assistance to AOL, I never get a response; therefore, since I am not paying for the service I do not know how to reach them Regards, [redacted]

September 21, 2015Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated September 15, 2015, which was received in our office on the same day.Based on our review of [redacted] ***’s complaint, he states he is receiving collection notices related to an account he previously cancelled.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe outstanding balance of $has been removed to reflect a zero balanceCollection efforts have been stoppedAOL has ensured that no negative information was reported to any credit agencies regarding this matterWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

August 16, 2017Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated August 7, 2017, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, she states she is receiving collection notices related to an account she previously cancelled.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionThe AOL account was cancelled per her requestIn addition; refunds totaling $have been issued to the payment method on file [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J

September 20, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted] Re: [redacted] AOL Account Number: [redacted] File Number: [redacted] Dear [redacted] :We have investigated the issues raised by [redacted] your letter dated August 18, 2016, which was received in our office on August 22, 2016Based on our review of [redacted] ***’ complaint, she states she is experiencing several technical issues with her AOL service.We regret any inconvenience [redacted] may be experiencing with her AOL serviceOften, adjustments can be made to individual computer settings that will alleviate or reduce the problemsSince it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with her directly, we will have a member four technical support staff contact [redacted] to attempt to resolve this matter [redacted] has been provided direct contact information should she require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you Revdex.com for helping meI appreciate what you do for people especiallythose who potentially lose faith in the systemYou bring hope back to life! [redacted]

September 23, 2015Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated September 19, 2015, which was received in our office on September 21, 2015.Based on our review of [redacted] ***’s complaint, he is disputing collection efforts related to an account he previously converted to free.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe outstanding balance of $has been removed to reflect a zero balance and collection efforts have been stoppedThe AOL account has been converted to a free account and will not incur any additional monthly membership feesWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

We have investigated the issues raised by [redacted] in your letter dated May 24, 2017, which was received in our office on the same day.Based on our review of [redacted] complaint, he states he continues to incur monthly charges from AOL despite not using the service.This letter is to inform you that the outstanding balance has been removed to reflect a zero balanceThe AOL account remains active on a free pricing planShould [redacted] require further assistance; we ask that he contact [redacted] We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ [redacted] ***

We have investigated the issues raised by [redacted] in your letter dated August 8, 2017, which was received in our office on August 9, 2017.Based on our review of [redacted] ***’s complaint, she states she incurred a $charge from AOL that she did not authorizeIn addition; she is requesting a credit for an overdraft fee.A representative of our office attempted to contact [redacted] on three occasions to discuss her complaint; unfortunately we were unable to reach her.Our records indicate on June 27, 2017, a day free trial of AOL System Mechanic was ordered by the email address [redacted] @***.comThe free trial ended on July 27, 2017, and since no cancellation request was received the credit card provided incurred a monthly charge of $The System Mechanic has since been cancelled, in addition; a refund of $has been issued to the payment method on fileThe refund issued represents all charges incurred.AOL bills accounts based on their active status, the pricing plan selected by the member, and the billing information providedSince AOL did not collect money for any bank fees charged, we are unable to issue credit for themWe apologize for any inconvenience; however, no further compensation is warranted.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara *J [redacted] : KCF

September 20, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted] Re: [redacted] AOL Account Number: [redacted] File Number: [redacted] Dear [redacted] :We have investigated the issues raised by [redacted] your letter dated August 22, 2016, which was received in our office on the same day.Based on our review of [redacted] ***’ complaint, she states she is experiencing several technical issues with her AOL service.We regret any inconvenience [redacted] may be experiencing with her AOL serviceOften, adjustments can be made to individual computer settings that will alleviate or reduce the problemsSince it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with her directly, we will have a member four technical support staff contact [redacted] to attempt to resolve this matter [redacted] has been provided direct contact information should she require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

August 3, 2015Dear [redacted] :We have investigated the issues raised by [redacted] in her letter, and as a result of our investigation, we have requested that a member of our Executive Response Team contact [redacted] to attempt to resolve the technical issues she is having.We apologize for any inconvenience [redacted] may have experienced regarding this issueOur records indicate that [redacted] was contacted multiple times last week but has yet to respond to our requests to assist [redacted] may respond to the messages she's received from Mike through our Executive Response Team, or she can let us know when a good time would be for us to reach outWe look forward to assisting her.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

From: [redacted] *** < [redacted] @***.com>Date: Thu, Dec 14, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I spoke with Karen F [redacted] ; a representative of AOL todayKaren agreed to remove the outstanding balance and convert AOL account back to freeKaren provided me A confirmation number and stated if I had any future problems in regards to this issue I could contact her directly

We have investigated the issues raised by [redacted] in your letter dated September 4, 2016, which was received in our office on September 5, 2016.Based on our review of [redacted] ’ complaint, he is experiencing technical difficulties with AOL and is requesting assistance.We regret any inconvenience [redacted] may be experiencing with the AOL serviceOften, adjustments can be made to individual computer settings that will alleviate or reduce the problemsSince it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our corporate technical support staff contact [redacted] to attempt to resolve this matter.As a goodwill gesture, AOL has waived two monthly membership fees for [redacted] We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

July 6, 2017Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated June 20, 2017, which was received in our office on June 22, 2017.Based on our review of [redacted] ***’s complaint, she is receiving collection notices related to an account she previously cancelled.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionA refund of $has been issued to the method of payment on fileThe account in question has been cancelled and has a zero balance [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the [redacted] family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara J

We have investigated the issues raised by [redacted] in your letter dated January 19, 2016, which was received in our office on January 21, 2016.Based on our review of [redacted] ***’s complaint, she is requesting access to her deceased father’s AOL account.We regret any misunderstanding; however AOL is required to obtain certain documentation to transfer ownership or allow her access to the account in questionTo complete [redacted] ***’s request, we must have a copy of a Certificate of Death (which has been received) plus one of the following:Notice of Beneficiary, or Notice of Executor/Executrix, or Notice Administrator of the Estate, or Notice of Personal Representative.Once the required documents are received and verified, then we will be able to provide [redacted] access to the account.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren