Oath

We have investigated the issues raised by [redacted] in your letter dated September 9, 2016, which was received in our office on September 12, 2016.Based on our review of [redacted]’s complaint she states she received poor customer service while attempting to resolve an issue with creating an AOL email...

address.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. In addition; [redacted] has been provided direct contact information should she require further assistance with AOL. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated April 10, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he states his mother is receiving collection notices related to his deceased father’s account.AOL would like to...

offer our condolences to [redacted] in the passing of his father. A representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The AOL account has been cancelled and the outstanding balance has been removed to reflect a zero balance. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J[redacted]TMJ: KCF

OATH: A Verizon Company Dept. 5771 PO Box 65101 Sterling, VA 20165-8801Tara J[redacted] Lead Paralegal Regulatory Compliance Corporate LegalNovember 20, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] Account Number: [redacted] File...

Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated November 1, 2017 which was received in our office on November 2, 2017.Based on our review of [redacted]’s complaint, he is requesting access to manage his screen names feature on AOL.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue. He has been provided access to manage his screen names. Please note that all access to managing screen names will be disabled on November 30, 2017. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I spoke to a representative from aol, and Mr. F[redacted] offered me a refund and to keep my account open for free. I was satisfied with his offer. I was trying to open the account because he supposed to send an email, but I was not able to do so.  The message says to call aol to re-open the account because it is currently inactive. I am not going to do it.  As far as I am concerned, this issue is resolved. I appreciate your assistance in this matter. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 4, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated October 15, 2015, which was received in our office on October 20, 2015.Based on our review of [redacted]’s complaint she is requesting compensation from AOL claiming that AOL technicians...

damaged her computer.We apologize for any inconvenience; however, no compensation is warranted.When prospective members sign on to the AOL service, they are required to agree to the Terms of Service (TOS). The TOS specifically states that all use of the AOL software is at the sole risk of the user. [redacted] agreed to terms stating the following:WE SUPPLY OUR SERVICES “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” WE DO NOT WARRANT OR GUARANTEE THAT ANY INFORMATION AVAILABLE USING OUR SERVICES IS ACCURATE OR RELIABLE OR YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE FROM ERROR. WE, OUR SUPPLIERS, AND AUTHORIZED DISTRIBUTORS GIVE NO EXPRESS WARRANTIES OR GUARANTEES NOR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, AND NON-INFRINGMENT.YOUR ONLY REMEDY FOR ANY DEFECTIVE SOFTWARE IS REPLACEMENT OF THE SOFTWARE. IN ANY OTHER DISPUTE WITH US, YOUR ONLY REMEDY IS TO STOP USING YOUR ACCOUNT AND CANCEL ANY FEE-BASED SERVICES. IN NO EVENT WILL OUR LIABILITY TO YOU EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING A ONE- MONTH PERIOD.WE, OUR SUPPLIERS, AND AUTHORIZED DISTRIBUTORS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SERVICES.SOME STATES DO NOT ALLOW US TO LIMIT OUR LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OR EXCLUDE CERTAIN WARRANTIES. IN THOSE STATES, AOL’S LIABILITY AND WARRANTIES ARE LIMITED TO THE EXTENT PERMITTED BY LAW.In addition in order for a technician to access a consumer’s computer they must agree to the waiver agreement enclosed.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.  Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated January 24, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she has been unable to cancel her AOL account.This letter is to inform you that a representative of...

our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled. In addition; a refund of $119.60 has been issued to the payment method on file. The refund represents all charges incurred on the account in question. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

I received a call from AOL today and the representative agreed to shutdown all the AOL email accounts I requested and also would remove any outstanding charges with the account. Thank you so much for intervening on my behalf. I have made several attempts to take care of it on my own and this is the...

first time I received written confirmation from AOL after speaking to one of their representatives. Best regards,[redacted]

June 18, 2015Dear [redacted]:We have investigated the issues raised [redacted] in your letter dated June 3, 2015, which was received in our office on June 12, 2015.Based on our review of [redacted]’ complaint; she is requesting removal of an outstanding balance on her AOL account.This letter is to...

inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The outstanding balance of $68.97 has been removed to reflect a zero balance. Collection efforts have been stopped. The AOL account remains active on a free pricing plan. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have investigated the issues raised by [redacted] in your letter dated April 27, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she is requesting a refund for AOL charges; stating she was unable to access her account.This letter is to inform...

you that a representative of our office has contacted [redacted] and cancelled the account per her request. In addition; a refund of $227.94 has been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated January 23, 2016, which was received in our office on the January 26, 2016.Based on our review of [redacted]’ complaint, he is experiencing a technical issue with the recent activity tab in his AOL mail settings.This letter is...

to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. As a goodwill gesture 2 free months of service have been issued on his account. In addition: [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

Worked with [redacted] to resolve this issue she was efficient and quick with my complaint.  I am happy with the results.  Thank you.

We have investigated the issues raised by Ms. [redacted] in your letter dated February 24, 2016, which was received in our office on February 25, 2016.Based on our review of Ms. [redacted]’s complaint, she claims to have previously cancelled her paid membership; yet she is receiving collection...

notices.This letter is to inform you that a representative of our office has contacted Ms. [redacted] and resolved her issue to her satisfaction. The outstanding balance of $10.99 has been removed and collection efforts stopped. In addition; a refund of $32.97 has been issued to the method of payment on file. The AOL account remains active on a free pricing plan. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Please see attached.ThanksKaren

We have investigated the issues raised by Ms. [redacted] in your letter dated May 23, 2016, which was received in our office on May 24, 2016. Based on our review of Ms. [redacted]’s complaint, she states that she is missing emails and folders after the conversion from [redacted] to...

AOL email. We attempted to contact Ms. [redacted] on We attempted to reach Ms. [redacted] on three occasions to discuss her complaint. Unfortunately we were unable to her. Our history records indicate that the issue with [redacted] and AOL email has been resolved. Should this not be the case, we ask that Ms. [redacted] contact Karen F[redacted] at ###-###-#### so we can further investigate the matter. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted]

August 22, 2017Dear [redacted]We have investigated the issues raised by [redacted] in your letter dated August 8, 2017, which was received in our office on August 9, 2017.Based on our review of [redacted]’s complaint, she is requesting a refund for all charges incurred since AOL began...

offering a free service.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The AOL account has been converted to free and a refund has been issued. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experience regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J.

Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated November 12, 2015, which was received in our office on the same day.Based on our review of [redacted]'s complaint; she experienced difficulty receiving technical assistance with AOL.We attempted to reach [redacted]...

[redacted] on three occasions to discuss her complaint. Unfortunately we were unable to her. Our history records indicate an AOL technician resolved her issue on November 15, 2015. Should [redacted] require further assistance, please have her contact Karen F[redacted] at ###-###-####. As a goodwill gesture AOL has waived 3 months of membership fees. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.

Dea[redacted]:We have investigated the issues raised by [redacted] in your letter dated May 12, 2017, which was received in our office on May 20, 2017.Based on our review of [redacted]’s complaint, she states that she did not authorize AOL Assist to bill a specific credit card for $19.95; she is...

requesting a refund.As a result of our investigation, AOL Assist has been cancelled, we have issued a refund of $19.95 has been issued to the payment method on file. In addition; 2 free months of the $11.99 plan have been issued. The next billing date will occur on August 30, 2017. Should [redacted] require further assistance we ask that she contact Karen F[redacted] directly at [redacted]. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated January 18, 2016, which was received in our office on January 21, 2016.Based on our review of [redacted]’s complaint, he states that his company has been unable to email AOL members.This letter is to inform you that a...

representative of our Postmaster Team has contacted [redacted] and resolved his issue to his satisfaction. In addition; [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771 P.O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

August 14, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in her letter dated July 23, 2015. Based on our review of [redacted]’s complaint, she states that she was having significant technical issues.We apologize for any inconvenience [redacted] may have experienced...

regarding this issue. Our records indicate that her issue was resolved on August 4, 2015 when she spoke with Julio, one of our technical representatives. As a gesture of goodwill we have issued [redacted] three waived membership fees on her AOL account.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

December 16, 2015Dear [redacted]We have investigated the issues raised by [redacted] in your letter dated November 29, 2015, which was received in our office on December 1, 2015.Based on our review of [redacted]’s complaint; he states he experience difficulty updating his payment method on line....

He is requesting a refund for the last monthly membership fee incurred.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. As a goodwill gesture 2 free months of AOL membership fees have been issued. The next billing date for [redacted]’s account will occur on March 3, 2016. In addition; [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal