Oath

Dear Mr. [redacted]:We have investigated the issues raised by Ms. [redacted] in your letter dated December 2, 2017, which was received in our office on December 4, 2017.Based on our review of Ms. [redacted]’s complaint, she is requesting access to a Kids Only account in her son’s name.In order to process Ms....

[redacted]’s request we require the following documentation:1. Photo of driver’s license. 2. A copy of our Terms of Service Signed by Ms. [redacted]. The summary page can be located at [redacted] to sign. 3. A photo of the error message received when the sign infails. 4. Guardian information at the time the account wascreated.The required documentation can be sent via fax to [redacted] or via email to [redacted]. Once the documentation is verified the account will be released.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:See how arrogant they are? They ignored all the evidence that I provided and refused to even look into this case with all kinds of info in this complaint. Do they even have the right to lock my account when they have no evidence that my account is either compromised or sending spam emails? I'm shocked by how unreasonable and untransparent they can be with their poor service and response.The question is very clear. They made a mistake by locking my account because I used the VPN that made it look like my account was accessed from unusual locations and they had no proof to deny my ownership of that account. When I pointed out to them that one of their agents had already verified with me for the security question I set up for the account and challenged them to check their recordings of that phone call, they totally ignored it without any explanation.They wasted my time by telling me to call their unhelpful agents only to give me false answers and now they keep ignoring my questions by lying. There's no terms and conditions in their service saying that users have to register with their real identity whatsoever. And now they want me to fax them my ID just so they can unlock my account that they locked for no reason!? How ridiculous! Revdex.com, please help!
Regards,
[redacted]

June 5, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated May 16, 2015, which was received in our office on May 22, 2015.Based on our review of [redacted]’s complaint; he states he previously cancelled his account and is now receiving collection...

notices.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. Both accounts located have been cancelled. In addition; the outstanding balances have been cleared to reflect zero balances. Collection efforts have been stopped. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

June 10, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated June 6, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states that since July of 2015 she has incurred multiple monthly charges from...

AOL.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled. In addition; a refund of $89.91 has been issued to the payment method on file. The outstanding balance of $19.98 has been removed to reflect a zero balance. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.

We have investigated the issues raised by [redacted] in your letter dated January 19, 2016, which was received in our office on January 21, 2016.Based on our review of [redacted]’s complaint, she is requesting access to her deceased father’s AOL account.We regret any misunderstanding; however AOL is...

required to obtain certain documentation to transfer ownership or allow her access to the account in question. To complete [redacted]’s request, we must have a copy of a Certificate of Death (which has been received) plus one of the following:1. Notice of Beneficiary, or 2. Notice of Executor/Executrix, or 3. Notice Administrator of the Estate, or 4. Notice of Personal Representative.Once the required documents are received and verified, then we will be able to provide [redacted] access to the account.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

We have investigated the issues raised by Mr. [redacted] in your letter dated July 3, 2015, which was received in our office on July 6, 2015. Based on our review of Mr. [redacted]’s complaint; he states he has been unable to access his AOL account. This letter is to inform you that a...

representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. Mr. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience Mr. [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] Lead Paralegal TMJ: KCF

November 23, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 7, 2015, which was received in our office on December 8, 2015.Based on our review of [redacted]’s complaint; he is requesting a refund for charges related to his deceased wife’s...

account.This letter is to inform you that a representative of our office has contacted [redacted] and resolve his issue to his satisfaction. The AOL account was previously cancelled. The outstanding balance of $175.96 was removed to reflect a zero balance. In addition; a refund of $707.82 has been issued to the method of payment on file. [redacted] has direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated September 19, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he is disputing collection efforts related to his deceased mother's’ account.AOL would like to...

offer our condolences to [redacted] in the passing of his mother. This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The account in question has been cancelled and the outstanding balance of $175.96 has been removed to reflect a zero balance. Collection efforts have been stopped. In addition; [redacted] has been provided with direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

September 5, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated August 15, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she has concerns related to AOL’s Desktop Gold service.We attempted to...

reach [redacted] on three occasions to discuss her complaint. Unfortunately we were unable to reach her. We apologize for any inconvenience [redacted] may be experiencing regarding Desktop Gold, sometimes adjustments can be made to individual computer setting that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we ask that [redacted] contact Karen F[redacted] directly at [redacted].As a goodwill gesture 2 free months of AOL Desktop Gold have been issued to [redacted]’s account. The next billing date for AOL Desktop Gold will occur on November 7, 2017.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara ** J

We have investigated the issues raised by [redacted] in your letter dated July 13, 2016, which was received in our office on the same day. The complaint filed by [redacted] has been investigated and our records reflect that he is not the billing contact for the AOL account in question. In the...

process of registering an account with AOL, prospective members must enter personal and billing information into a series of registration screens. The person who is listed as the billing contact has his or her name entered as the owner of the billing method.Unfortunately, we are unable to release any specific information concerning the AOL account. We apologize for this inconvenience, however due to AOL’s Privacy Policy; we would only be able to disclose to the billing contact or with the billing contact’s permission any information concerning this account. If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

July 7, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated June 21, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she experienced poor customer service related to an issue with her email account.This...

letter is to inform you that a representative of our office has contacted [redacted] and discussed her complaint. [redacted] has been provided direct contact information should she require further assistance in the future. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box 65771, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J.

We have investigated the issues raised by Ms. [redacted] in your letter dated May 10, 2016, which was received in our office on May 16, 2016. Based on our review of Ms. [redacted]’ complaint, she states she experienced difficulty receiving assistance related to a technical issue. A...

representative of our office has contacted Ms. [redacted] and resolved her issue to her satisfaction. As a goodwill gesture AOL has waived 3 monthly membership fees. Ms. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] TMJ: KCF

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. Depending on results of discussions with AOL representatives after April 11, I may request further assistance from Revdex.com.
Regards,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. 
Regards,
[redacted]
Aol has contacted me to inform me that the billing will be corrected.  Thanks to the Revdex.com!  Your correspondence asked for information if they contacted me.  This was the only link I could find.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]From: [redacted] <[redacted].com>Date: Thu, Sep 14, 2017 at 3:50 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Thank you so much for your assistance in resolving this matter.  Kind regards, [redacted]

Re: [redacted] Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated November 19, 2017 which was received in our office on November 28, 2017.Based on our review of [redacted]’s complaint, he is requesting a...

refund for a billing issue from 2016.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. A refund of $221.00 has been issued to the payment method on file. In addition; [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,

Dear Mr. [redacted]: We have investigated the issues raised by Mr. [redacted] in your letter dated June 22, 2015, which was received in our office on June 30, 2015. Based on our review of Mr. [redacted]’ complaint; he is receiving collection notices related to an account he previously...

cancelled. This letter is to inform you that a representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. The outstanding balance of $131.94 has been removed to reflect a zero balance and collection efforts have been stopped. In addition; a refund of $131.94 has been issued via paper check to the address Mr. [redacted] provided in his complaint. Please allow 4 to 6 weeks for processing and delivery. Mr. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience Mr. [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] Lead Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I spoke to Karen F[redacted] and he was very nice and understanding. I'm happy this was resolved. 
Regards,
[redacted]