Oath

January 15, 2016Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated December 25, 2015, which was received in our office on January 4, 2016. The complaint filed by [redacted] has been investigated and our records reflect that she is not the billing contact...

for the AOL account in question.Based on our review of [redacted]’s complaint; she states her AOL account was cancelled without her permission.In the process of registering an account with AOL, prospective members must enter personal and billing information into a series of registration screens. The person whose name was entered as the owner of the billing method that is being charged is known as the billing contact.Unfortunately, we are unable to release any specific information concerning the AOL account. We apologize for this inconvenience; however, due to AOL’s Privacy Policy, we would only be able to disclose to the billing contact or with the billing contact’s permission any information concerning this account.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

August 16, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated August 7, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she is receiving collection notices related to an account she...

previously cancelled.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The AOL account was cancelled per her request. In addition; refunds totaling $29.97 have been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.

Attn: [redacted]Re: [redacted] ACCOUnt Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated October 19, 2017, which was received in our office on the same day.Based on our review of [redacted]'s complaint, he is...

disputing an outstanding balance on his account.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance has been removed to reflect a zero balance. The AOL account has been converted to free. In addition; [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,

November 15, 2015Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] AOL Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated...

November 22, 2015, which was received in our office on the same day.Based on our review of [redacted]’s complaint; she is requesting reactivation of her AOL Account.While we regret any inconvenience [redacted] may have experienced regarding the termination of her account, our records show that [redacted] received a Terms of Service violation that permanently closed her account.The AOL Terms of Service that [redacted] agreed to when establishing an AOL account specifically states that members are responsible for all activity on the account. We believe in doing all we can to make our members experience online a safe and secure one. By enforcing the Terms of Service, we do our best to prevent members from being exposed to situations they might consider objectionable. All account terminations for Terms of Service violations are final. Once an account is terminated we do not allow access, temporary or otherwise, to retrieve any account information or associated data.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted] Lead Paralegal TMJ: KCFAOL Inc. (in Florida, AOL Inc. Delaware)

Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated October 20, 2016 which was received in our office on October 24, 2016.Based on our review of [redacted]’s complaint; he states he is receiving collection notices from AOL.This letter is to inform you that a...

representative of our office has contacted [redacted] and has resolved his issue. One AOL account was located and the account does not have an outstanding balance. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Hello..PLEASE OPEN THE COMPLAINT AGAIN.  I AM NOT GETTING ALL MY EMAILS DUE TO PROBLEMS WITH AOL.  TODAY I TRIED FOR OVER AN HOUR TO STOP MY AOL FROM FREEZING AND IN THE PROCESS FROM FREEZING MY ENTIRE COMPUTER...THIS IS NORM NOW THANKS TO AOL. I HAVE ASKED AND ASKED FOR SOMEONE FROM THE HIGHER TECH TIER TO CALL ME BUT NON HAS DONE SO UP TILL NOW. I AM UNABLE TO USE [redacted] WITH MY AOL DESKTOP FOR 4 MONTHS...THEY ARE NOT ATTEMPTING TO REPAIR THIS GLITCH AND THE EXCUSE WAS THAT MOST PEOPLE ARE USING SMART PHONES TO ACCESS AOL NOW..WELL MANY OF US ARE NOT USING SMART PHONES OR DON'T EVEN OWN ONE AND WE EXPECT OUR DESKTOP TO WORK AS IT ALWAYS HAS...
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have investigated the issues raised by [redacted] in your letter dated April 10, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she has been unable to receive assistance related to “widening” of the “from” column in her AOL email...

box.A representative of our office attempted to contact the phone number on the complaint form; however it was not a valid number. In addition; an email was sent to [redacted] asking for additional information. We ask that [redacted] contact Karen F[redacted] directly at 703.265.8978 to assist her in resolving her concern.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I'm sorry that you did not receive my answer. AOL resolved my problem and were most expeditious in their response.

August 30, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated August 9, 2017, which was received in our office on August 14, 2017.Based on our review of [redacted]’s complaint, he states that he continues to experience difficulty with receiving specific...

emails to his inbox.This letter is to inform you that a representative of our office has contacted [redacted] in an effort to resolve his issue. As a goodwill gesture the outstanding balance of $26.99 has been removed. In addition; one free month of service has been issued. [redacted] has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara M. J

We have investigated the issues raised by Ms. [redacted] in your letter dated January 11, 2017, which was received in our office on the same day.Based on our review of Ms. [redacted]’s complaint, she states she has been unable to access her account.This letter is to inform you that a representative of our...

office has contacted Ms. [redacted] and resolved her issue to her satisfaction. We have confirmed that Ms. [redacted] was able to access her account. Ms. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted]

We have forwarded [redacted]'s information to a corporate technician for assistance. Please allow up to 72 hours for the technician to contact [redacted].ThanksKaren

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I HAVE BEEN TRYING FOR SEVERAL MONTHS TO GET AOL TO RESPOND TO MY COMPLAINTS AND QUESTIONS BUT NO ONE WILL. KAREN F[redacted] REPLIED TO MY EMAILS AT FIRST BUT NEVER RESOLVED ANY OF MY PROBLEMS. NOW SHE JUST IGNORES MY EMAILS COMPLETELY. UNACCEPTABLE!!!! I HAVE ALSO SUBMITTED QUESTIONS THROUGH THEIR ONLINE FORM THAT ARE SUPPOSED TO BE ANSWERED WITHING 24 HOURS. THEY ARE ALSO BEING IGNORED!! UNACCEPTABLE!!! I EVEN ASKED THEM IF I HAD TO FILE ANOTHER Revdex.com COMPLAINT JUST TO GET SOME CUSTOMER SERVICE AND OF COURSE, I WAS IGNORED. SO I'M FILING ANOTHER COMPLAINT AND WANT SOME OTHER THAN KAREN F[redacted] TO RESPOND. SHE CLEARLY HAS NO CUSTOMER SERVICE SKILLS. THE PROBLEM IS ONLY COMPOUNDED BY THE FACT THAT AOL WANTS TO CHARGE AGAIN FOR EMAIL AFTER YEARS OF NOT CHARGING. IF I HAVE TO PAY FOR THE SERVICE THEN I EXPECT TIME, PROFESSIONAL CUSTOMER SERVICE WITHOUT HAVING TO FILE A Revdex.com COMPLAINT TO GET IT. THIS IS COMPLETELY UNACCEPTABLE!!!!
Regards,
[redacted]

From: [redacted] <[redacted].com>Date: Thu, Dec 14, 2017 at 2:00 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I spoke with Karen F[redacted]; a...

representative of AOL today. Karen agreed to remove the outstanding balance and convert AOL account back to free. Karen provided me A confirmation number and stated if I had any future problems  in regards to this issue I could contact her directly.

January 11, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 22, 2015, which was received in our office on January 4, 2016.Based on our review of [redacted]’ complaint; he states he has been unable to cancel his paid membership to AOL.This...

letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The account in question has been converted to a free account. As a goodwill gesture a refund of $185.94 has been issued to the payment method on file. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

May 24, 2016Dear [redacted]: We have investigated the issues raised by [redacted] in your letter dated May 18, 2016, which was received in our office on May 19, 2016.Based on our review of [redacted]’s complaint, he states that he is requesting a refund of AOL charges related to his deceased...

father’s account. This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter. Sincerely,Tara J.

January 18, 2018Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 18, 2017, which was...

received in our office on the same day.Based on our review of [redacted]’s complaint, he is experiencing many issues related to the AOL Desktop Gold software.This letter is to inform you that a representative of our office has contacted [redacted] and discussed his concerns. Four free months of Desktop Gold have been issued to [redacted]’s account; the next billing date will occur on June 15, 2018. We apologize for any inconvenience [redacted] may have experienced regarding his issues.Since it is difficult to determine with certainty the exact nature of the problems [redacted] is experiencing without speaking with him directly, we have arranged for a corporate technician to contact [redacted] to discuss his issues.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J

October 11, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: Carmen Rios AOL Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated September 9, 2016, which was...

received in our office on the same day.Based on our review of [redacted]’ complaint, she states she has been unable to resolve a concern related to AOL’s Extended Computer Protection Plan.A representative of Asurion; who administers AOL’s Extended Computer Protection plan will contact [redacted] and attempt to resolve her issue. Currently her AOL account remains active on a $4.99 monthly plan. As a goodwill gesture; AOL has applied 6 free months to [redacted]’ account. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J