Oath

We have investigated the issues raised by Mr. [redacted] in your letter dated February 24, 2016, which was received in our office on February 25, 2016.Based on our review of Mr. [redacted]’s complaint, he states that he has been unable to access his [redacted] email.This letter is to inform you...

that a representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. Mr. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience Mr. [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Please see attached.ThanksKaren

July 24, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated July 18, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she has been unable to log in to her email account since July 14, 2017...

and is requesting assistance.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The response is in reference to using AOL software. I am not complaining about AOL software. My complaint is with AOL assist. I was referred to AOL assist by AOL tech support whom I am paying $4.99 a month for them to help me with AOL issues like email . I did not sing an agreement with AOL assist so this waiver does not apply to me and the damage they did.  They did admit to making a mistake .  AOL tech support did offer me 4 months of free AOL tech support which clearly admits they are wanting to compensate for something,,,, but the problem is,,,,,AOL corporate based their decision on false information by stating my computer had issues (which it did not), also stating that AOL assist offered to repair my computer ( this is false because they were not able to take control anymore),  also stated they removed some viruses  ( this is not true because they were working on the wrong computer and no way possible to determine what good was done).  It only know that they ruined a good working computer and if they knew the facts maybe they would reconsider based on facts and not lies to cover the wrong they did.  Not one time did anyone mention the agreement that was presented to you when they said they will try to recover the hard drive. Not one time did a tech person tell me . there is nothing we can do because you signed an agreement.  They told me to take to a shop but refused to pay for the service.   They didnt try to help me. Left me with a need to buy a new computer.   AOL support told me to contact AOL cooperate and agreed someone should take responsibility  for what they did.  Again,  I was not using a software. I was using a repair service. I did cancel my subscription to AOL assist but this gave them a reason to say, because you canceled, our policy will not let us help you and your issue was over 6 months ago.    I paid for  service to repair.  I did not pay for a service to damage.  AOL assist allowed some incompetent techs to control my computer and all I heard was .."OOPS".    How can they expect me to me dumped on and lose all my files of my life and let them say because I signed an agreement then they are not liable.  Well if I used a software the agreement would hold. But I used a tech person who made a blunder and admitted it so therefore I do not agree with their response and they should get the facts straight. 
Regards,
[redacted]

We have investigated the issues raised by [redacted] in your letter dated May 20, 2017, which was received in our office on May 22, 2017.Based on our review of [redacted]’s complaint, she states she previously cancelled AOL’s Computer Check Up, and is requesting a refund.This letter is to...

inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. AOL’s Computer Check Up has been cancelled. In addition; refunds totaling $24.95 have been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted]
[redacted]

September 20, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] AOL Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated August 22, 2016, which...

was received in our office on the same day.Based on our review of [redacted]’ complaint, she states she is experiencing several technical issues with her AOL service.We regret any inconvenience [redacted] may be experiencing with her AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with her directly, we will have a member four technical support staff contact [redacted] to attempt to resolve this matter. [redacted] has been provided direct contact information should she require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated September 4, 2016, which was received in our office on September 5, 2016.Based on our review of [redacted]’ complaint, he is experiencing technical difficulties with AOL and is requesting assistance.We regret any...

inconvenience [redacted] may be experiencing with the AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our corporate technical support staff contact [redacted] to attempt to resolve this matter.As a goodwill gesture, AOL has waived two monthly membership fees for [redacted]. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by Ms. [redacted] in your letter dated June 25, 2015, which was received in our office on July 1, 2015. Based on our review of Ms. [redacted]’s complaint; she states she incurred charges for AOL services she did not authorize. This letter is...

to inform you that a representative of our office has contacted Ms. [redacted] and resolved her issue to her satisfaction. Refunds totaling $41.91 have been issued to the payment method on file. The premium services have been cancelled per Ms. [redacted]’s request. In addition; Ms. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] Lead Paralegal

We have investigated the issues raised by [redacted] your letter dated November 3, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint; she is requesting a refund for AOL’s System Mechanic charges; stating she previously cancelled the service.This...

letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. A refund of $54.89 has been issued to the payment method on file. The refund issued represents all charges incurred. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771 P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated May 12, 2015, which was received in our office on the same day.Based on our review of [redacted]’s complaint; he states he has been unable to receive technical assistance from AOL.We attempted to reach [redacted] on...

three occasions to discuss the details of his complaint. Unfortunately we were unable to reach him. [redacted]’s account records indicate that he spoke with an AOL technician on May 22, 2015, and that his issue was resolved. As a goodwill gesture, we have waived three monthly membership fees. Should [redacted] require additional assistance, we ask that he contact Karen F[redacted] at ###-###-####. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted] Lead Paralegal

[redacted]
[redacted]
[redacted]
[redacted]I was told that I would receive my refund sometime in July. I will let you know when I receive my refund

July 6, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated June 20, 2017, which was received in our office on June 22, 2017.Based on our review of [redacted]’s complaint, she is receiving collection notices related to an account she previously cancelled.This...

letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. A refund of $34.93 has been issued to the method of payment on file. The account in question has been cancelled and has a zero balance. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J.

September 18, 2017Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated August 26, 2017, which was received in our office August 31, 2017.Based on our review of [redacted]’s complaint, she states she has been unable to access her account.This letter is to...

inform you that a representative of our office has contacted [redacted] related to her complaint. The account in question [redacted].net has been corrected and should now be receiving email. We ask that [redacted] contact Karen F[redacted] at [redacted] should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box 65771, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J.

January 15, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: Cristina Manas AOL Account Numbers: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 28,...

2015, which was received in our office on January 4, 2016.Based on our review of [redacted]’ complaint; she states she is receiving collection notices related to an account she previously cancelled.We regret any misunderstanding. This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. Both accounts mentioned have been converted to free. In addition; refunds totaling $369.90 have been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted] Lead Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: corporate technician had not contact me as of yet
Regards,
[redacted]

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Thank you Revdex.com for helping me. I appreciate what you do for people especiallythose who potentially lose faith in the system. You bring hope back to life! [redacted]
[redacted]
[redacted]

Please see attached.ThanksKaren AOL Inc. (In Florida, AOL Inc. Delaware) Dept. [redacted] PO Box [redacted] Sterling, VA 20165-8801 www.aol.comTara J[redacted] Lead Paralegal Regulatory Compliance Corporate LegalFebruary 14, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted...

Attn: [redacted]Re: [redacted] Sr. AOL Account Number: [redacted] File Number: [redacted]Dear Mr. [redacted]:We have investigated the issues raised by Mr. [redacted] in your letter dated January 31, 2017, which was received in our office on the same day.This letter is to inform you that a representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. Mr. [redacted] has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted]TMJ: KCF

September 23, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 19, 2015, which was received in our office on September 21, 2015.Based on our review of [redacted]’s complaint, he is disputing collection efforts related to an account he previously...

converted to free.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $67.96 has been removed to reflect a zero balance and collection efforts have been stopped. The AOL account has been converted to a free account and will not incur any additional monthly membership fees. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

We have investigated the issues raised by Mr. [redacted] in your letter dated April 18, 2016, which was received in our office on April 19, 2016. Based on our review of Mr. [redacted]’s complaint, he states he has been unable to cancel his membership to AOL. This letter is to...

inform you that a representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. Refunds totaling $227.88 were previously issued to the payment method on file. One account with the screen name “[redacted]D” remains active on a free pricing plan per Mr. [redacted]’s request. Mr. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience he may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated February 8, 2016, which was received in our office on February 9, 2016.Based on our review of [redacted]’s complaint, she states she experienced difficulty accessing her AOL account.This letter is to inform you that a...

representative of our office has contacted [redacted] and resolved her issue to her satisfaction. We confirmed with [redacted] she was able to access her account. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. JPlease see attached.ThanksKaren

September 23, 2015We have investigated the issues raised by [redacted] in your follow up letter dated September 1, 2015 which was received in our office on September 9, 2015Based on our review of [redacted]’s follow up letter, he is not satisfied with AOL’s initial response dated August 21, 2015.Although we regret any dissatisfaction with our resolution, no additional information was provided in [redacted]’s follow-up letter. Our response regarding this matter remains the same.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal