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Omnisure Group, LLC

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Reviews Omnisure Group, LLC

Omnisure Group, LLC Reviews (243)

Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy The down payment of $was collected directly by [redacted] Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure In an attempt to assist Ms***, Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund of $to Ms [redacted] on July 25, For any additional information on the refund, Ms [redacted] should contact [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) July 31, RE: Revdex.com CASE#: XXXXXXXX In response to assertions of OMNISURE GROUP by [redacted] in the above reference matter, I dispute the following: Ms [redacted] from OMNISURE assumes incorrectly, that Service contract was "sold" to Ms***THIS NEVER HAPPENEDThe basic requirement to the formation of any contract, be it oral or written, that there has to be a mutual assent or a "meeting of the minds" of the parties on all proposed terms and essential elements of the contractIt has been held by the courts that there can be no contract unless all the parties involved intended to enter into oneThis intent is determined by the outward actions or actual words of the parties and not just their secret intentions or desires I Mrs [redacted] declare under oath That I NEVER been in contact nor give my authorization verbally or in writing to OMNISURE or its Proxies to bill my credit card or assent to a contract OMNISURE must take responsibility of their actions by investigating bogus contracts issued by their AKA Companies or their Proxies before they sent "NOTICES OF ACCEPTANCE" of illegal nonexistent contracts REQUEST TO THE Revdex.com Dear Ms [redacted] As you can see by their response of OMNISURE, it is clear and by their own admission that they are trying to shift the blame to their affiliates or frontage companiesThey are the ones illegally billing my credit card We understand that they are paying members of the Revdex.com but this is not a justification to transgress the Law by trying to enforce illegal nonexistent contracts To settle this complaint, I am asking that "OMNISURE" will promise in writing that no future billings or charges to my credit card will occur Thank you for your consideration [redacted] NOTE: As of today, no refund to my credit card in the amount of $has occurred as misstated by Ms [redacted] from "OMNISURE." Cc: [redacted] Attorney at Law Final Business Response / [redacted] (4000, 9, 2014/08/08) */ Dear Ms***: This letter is in response to the rebuttal submitted by [redacted] ***, Revdex.com Case #XXXXXXXX As stated in our initial response, Omnisure Group, LLC ("Omnisure") does not sell or administer vehicle service contractsMs [redacted] purchased the service contract from [redacted] not Omnisure I would like to reassure Ms [redacted] that the account has been cancelled in Omnisure's systemNo monthly payments have been or will be drafted In an attempt to further assist Ms***, Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund to Ms [redacted] on July 25, For any additional information on the refund, Ms [redacted] should contact [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case # XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of AA Auto Protection Ms [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Services; [redacted] Services is the administrator of the policy Our records indicate that the service contract was cancelled and no further monthly payments will be drafted In an attempt to assist Ms [redacted] , Omnisure contacted [redacted] It is our understanding that [redacted] issued a prorated refund of $1,to Ms [redacted] on September 13, For any additional information on the refund, Ms [redacted] should contact AA [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case # [redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] Auto Protection As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] Auto ProtectionMs [redacted] purchased the service contract from [redacted] Auto Protection, a third-party marketer selling vehicle service contracts on behalf of [redacted] Administration Services; [redacted] Administration Services is the administrator of the policyOur records indicate that the service contract was cancelled by [redacted] *** Protection on March 5, and no further monthly payments have been or will be draftedIn an attempt to assist Ms [redacted] , Omnisure contacted [redacted] Auto Protection It is our understanding that [redacted] Auto Protection issued a refund of $to Ms [redacted] on July 21, For any additional information on the refund, Ms [redacted] should contact [redacted] Auto Protection Please find their contact information below: [redacted] Auto Protection ( [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 5, 2014/07/03) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Dear Ms***: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX According to the information contained in Mr [redacted] ' complaint, Omnisure Group, LLC ("Omnisure") is unable to locate Mr [redacted] ' accountOmnisure would appreciate receiving additional information from Mr [redacted] such as an Omnisure account number or a policy number in order to locate Mr [redacted] ' accountWithout further information from Mr [redacted] , Omnisure is unable to appropriately resolve Mr [redacted] ' complaint Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case # [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms [redacted] by Vehicle Solutions As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of Vehicle SolutionsMs [redacted] purchased the service contract from Vehicle Solutions, a third party marketer selling vehicle service contracts on behalf of [redacted] ***; [redacted] is the administrator of the policy Our records indicate that the service contract was cancelled and no further monthly payments will be draftedIn an attempt to assist Ms [redacted] , Omnisure contacted Vehicle Solutions It is our understanding that Vehicle Solutions issued a refund of $to Ms [redacted] on December 12, For any additional information on the refund, Ms [redacted] should contact Vehicle Solutions Please find their contact information below: Vehicle Solutions [redacted] Additionally, Omnisure has not had any telephone communication with Ms [redacted] All telephone communication, such as the ones referenced in Ms [redacted] ’s complaint, most likely occurred between Ms [redacted] and Vehicle SolutionsThe individuals referenced in Ms [redacted] ’s complaint are not employees of OmnisureShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Contact Name and Title: Ellyn [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case # [redacted] Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by Auto Protection DepartmentAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Auto Protection Department Ms [redacted] purchased the service contract from Auto Protection Department, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy Our records indicate that the service contract was cancelled and no further monthly payments will be drafted In an attempt to assist Ms [redacted] , Omnisure contacted Auto Protection DepartmentIt is our understanding that Auto Protection Department issued a prorated refund of $to Ms [redacted] on August 20, For any additional information on the refund, Ms [redacted] should contact Auto Protection DepartmentPlease find their contact information below: Auto Protection Department (XXX) XXX-XXXX Additionally, Omnisure has not had any telephone communication with Ms [redacted] All telephone communication, such as the ones referenced in Ms [redacted] ' complaint, most likely occurred between Ms [redacted] and Auto Protection DepartmentThe individuals referenced in Ms [redacted] 'complaint are not employees of Omnisure Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, Ellyn [redacted] Compliance Specialist Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Estrella, Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] Ms [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Care is the administrator of the policy For any information on the denied claim or any refunds owed, Ms [redacted] should contact [redacted] and/or [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX [redacted] (XXX) XXX-XXXX Additionally, Omnisure has not had any telephone communication with Ms [redacted] or her dealershipAll telephone communication, such as the ones referenced in Ms [redacted] complaint, most likely occurred between Ms [redacted] and [redacted] or [redacted] , ***, [redacted] and the other individuals referenced in Ms [redacted] complaint are not employees of Omnisure Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case # [redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr [redacted] by [redacted] Auto Protection As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] Auto Protection Mr [redacted] purchased the service contract from [redacted] Auto Protection, a third-party marketer selling vehicle service contracts on behalf of [redacted] Administration Services; [redacted] Administration Services is the administrator of the policy Mr [redacted] authorized recurring monthly payments at the point of sale However, upon receiving this complaint, Omnisure has placed a hold on the account pending resolution of the matter to ensure no further payments are collected from Mr [redacted] Therefore, Mr [redacted] ’s complaint with regard to contract cancellation or any refunds owed should be directed to [redacted] Protection and/or [redacted] Administration Services Please find their contact information below: [redacted] Protection ( [redacted] Administration Services ( [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] Mr [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc.is the administrator of the policy Our records indicate that the service contract was cancelled and no further monthly payments will be drafted In an attempt to assist Mr [redacted] , Omnisure contacted [redacted] It is our understanding that [redacted] and [redacted] issued refunds totaling $to Mr [redacted] on or after July 28, For any additional information on the refunds, Mr [redacted] should contact [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX Additionally, Omnisure has not had any telephone communication with Mr [redacted] All telephone communication, such as the ones referenced in Mr [redacted] 's complaint, most likely occurred between Mr [redacted] and [redacted] and the other individuals referenced in Mr [redacted] 's complaint are not employees of Omnisure Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case # [redacted] Omnisure Group, LLC (“Omnisure”) is a payment plan provider for vehicle service contracts As a payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contractsWe do not have a record of Ms [redacted] in our billing system We would appreciate it if Ms [redacted] would provide us with her policy number or Omnisure account numberShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Complaint: [redacted] I am rejecting this response because: they are in part responsible for customer satisfaction of a product they salejust because they pass the buck does not negate them of there responsibility Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy Our records indicate that the service contract has been cancelledNo further monthly payments have been or will be drafted Therefore, for any information on the denied claim or any refunds owed, Ms [redacted] should contact [redacted] and/or [redacted] Please find their contact information below [redacted] (XXX) XXX-XXXX [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case # [redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr [redacted] by Premier Protection Services As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of Premier Protection ServicesMr [redacted] purchased the service contract from Premier Protection Services, a third party marketer selling vehicle service contracts on behalf of [redacted] Administrative Co.; [redacted] Administrative Cois the administrator of the policyOur records indicate that the service contract was cancelled and no further monthly payments will be draftedTherefore, Mr [redacted] complaint with regard to any refunds owed should be directed to Premier Protection Services and/or [redacted] Administrative Co Please find their contact information below: Premier Protection Services [redacted] Administrative Co [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

This company is a total scam! We had to go have our debit card cancelled due to after reading all their complaints we decided to stop doing business with them and at the time of purchase of an auto warranty from [redacted] which is supposely a branch off of Omnisure we were told when we cancelled we would receive our money back on the policy and we never have.We were told back on April a copy of the warranty was mailed and delivered but we never received no such thing for we keep everything we purchase in a file and we never received such thing

Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ Contact Name and Title: [redacted] Robinson Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX Let me begin by clarifying the relationship between Omnisure Group, LLC ("Omnisure") and [redacted] Omnisure is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the marketing or sale of the vehicle service contract, payment or denial of claims, refunds to the customer, or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of [redacted] Omnisure is committed to the values of excellence and integrity in the operation of its businessNot only are we an accredited business of the Revdex.com, but we are also members of the [redacted] ("VPA")The [redacted] is an association that governs the vehicle service contract industry and ensures that member companies are compliant with all federal, state and local laws and regulationsWe encourage all consumers to visit the VPA website (vpanet.org) for more information It is extremely unfortunate that Ms [redacted] has had a negative experience purchasing her vehicle service contractWe will certainly forward her concerns to [redacted] However, I would like to assure you that Omnisure takes every effort to ensure that it adheres to the industry's best practices and is compliant with all relevant laws Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) While your response is carefully worded to avoid the nature of my complaint and judging from the similar disclaimers in the 100+ complaints against Omnisure (and thousands of combined complaints against the marketing firms for which Omnisure makes money) the facts are that you condone their marketing practices Omnisure works hand in hand with Revdex.com C- companies which earned their rating via exposed scams, immoral business practices and outright fraudulent misinformationOmnisure personnel surely do not live in such isolation as to be able to claim innocence from the misdeeds of their many marketing firmsDealing with business' who "earn" C- Revdex.com ratings is NOT "committed to the values of excellence and integrity" Let me make it simple The marketing firms lie, misdirect, and con elderly and misinformed consumers into purchasing needless products for outrageous pricesOmnisure accepts these practices by profiting from their actionsIf a thief robs a grandmother on the street, stealing her purse, then takes the stolen money to their buddy who pockets a share...both are guilty THAT is the relationship Omnisure has with their "marketing" partners Your response to this complaint ignores the issue and attempts to gloss over the problems which have been evident for years (just pull the Revdex.com files on ALL your marketing buddies and perhaps review the ones against Omnisure)These are not misunderstandingsThese complaints (which likely represent only a small number of the total customers who have had similar experiences and have not bothered to contact the Revdex.com) are consistent with the worst practices in businessYes, snake oil salesmen have been around for centuries [redacted] is the salesman on stage at the sideshow....Omnisure is behind the curtains collecting and profiting from the spoils Final Business Response / [redacted] (4000, 9, 2014/07/11) */ Dear Ms***, This letter is in response to the rebuttal submitted by [redacted] , Revdex.com Case #XXXXXXXX We would like to reiterate how unfortunate it is that Ms [redacted] had a negative experience purchasing her vehicle service contract from [redacted] We appreciate Ms [redacted] 's concerns and have forwarded them to [redacted] As part of Omnisure's business operations, we conduct a compliance program to ensure that the marketers we work with adhere to the industry's best practices and are compliant with all relevant lawsWe would like to assure Ms [redacted] that her concerns have been reviewed as part of our compliance program Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC Final Consumer Response / [redacted] (4200, 11, 2014/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Perhaps I can assist Ms Robinson in her Compliance Specialist duties by suggesting the proper response to this issue, (which would be drafted by a company TRULY interested in the well-being of their clients): "We have reviewed your experience and those of the hundreds of clients victimized by Vehicle Protection Center and have set a new guideline that all of our marketing companies adhere to the industry's best practices which include a Revdex.com rating of A or aboveMerely being compliant with the laws which require our marketers to return funds fraudulently obtained from unsuspecting victims in a certain time frame is not sufficient Effective immediately, we are suspending all relationships with our bad business practice marketers who cannot earn the Revdex.com rating." True, you may have no marketers left but nothing you have said or done in your responses indicate the acknowledgement that Omnisure will ever change their practice of preying upon the uneducated, the elderly and confused while pursuing their practices of denial and attempted misdirection from the factsYour marketers and their methods are those of con artistsBy profiting from C- rated firms, you are no better

Dear Sir or Madam, This letter is response to the second rebuttal complaint submitted by [redacted] ***, Revdex.com Case # [redacted] As indicated in our initial complaint response and first rebuttal complaint response, Omnisure Group, LLC (“Omnisure”) has no authority over claims, cancellation or refunds Omnisure is a third-party payment plan provider and a separate company from the seller and administrator of Mr [redacted] policyWe strictly handle the billing and collection of monthly payments on behalf of [redacted] Vehicle Services, LLC We are not involved in the sale or administration of the vehicle service contract itselfMr [redacted] purchased the vehicle service contract from [redacted] Vehicle Services, LLC, a third-party marketer selling vehicle service contracts on behalf of [redacted] Dealer Services, LLC; [redacted] Dealer Services, LLC is the administrator of the policyIn an attempt to assist Mr***, Omnisure contacted [redacted] Vehicle Services, LLC It is our understanding that [redacted] Vehicle Services, LLC issued a prorated refund of $to Mr [redacted] on August 2, For any additional information on the refund, Mr [redacted] should contact [redacted] Vehicle Services, LLC and/or [redacted] Dealer Services, LLCPlease find their contact information below: [redacted] Vehicle Services, LLC ( [redacted] Dealer Services, LLC ( [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms [redacted] by CarShield As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] Ms [redacted] purchased the service contract from [redacted] a third-party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Incis the administrator of the policy Our records indicate that the service contract was cancelled by CarShield on June 19, and no further monthly payments have been or will be draftedIn an attempt to assist Ms [redacted] , Omnisure contacted CarShield It is our understanding that CarShield is issuing a refund of $to Ms [redacted] as of June 19, For any additional information on the refund, Ms [redacted] should contact CarShield Please find their contact information below: [redacted] ( [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager

Initial Business Response / [redacted] (1000, 10, 2014/05/12) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case# XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of [redacted] Mr [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Co.; [redacted] Cois the administrator of the policyMr [redacted] authorized recurring monthly payments at the point of saleTherefore, Mr***'s claim with regard to cancellation and any refunds owed should be directed to Discount Auto Protection and/or National Administrative Services CoPlease find their contact information below: [redacted] (XXX) XXX-XXXX [redacted] (XXX) XXX-XXXX Additionally, Mr [redacted] has not communicated with OmnisureAll the communication referenced in Mr***'s complaint most likely occurred between Mr [redacted] and Discount Auto Protection Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me at the number below Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case [redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr [redacted] by [redacted] Auto Protect As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] Auto ProtectMr [redacted] purchased the service contract from [redacted] Auto Protect, a third-party marketer selling vehicle service contracts on behalf of [redacted] Guardian Warranty Services, Inc.; [redacted] Guardian Warranty Services, Incis the administrator of the policyFor any information on the denied claim or any refunds owed, Mr [redacted] should contact [redacted] Auto Protect and/or [redacted] Guardian Warranty Services, Inc Please find their contact information below: [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 11, 2014/10/02) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refund to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] Mr [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy In an attempt to assist Mr***, Omnisure contacted [redacted] It is our understanding that [redacted] issued a $4,check to Mr [redacted] on September 23, for the claimFor any additional information on the claim, Mr [redacted] should contact [redacted] and/or [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

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Address: 205 W Wacker Dr Fl 15, Chicago, Illinois, United States, 60606-1443

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