Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/05/22) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@***.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case # XXXXXXXX, concerning
*** *** vehicle service contract
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** *** As the payment plan provider, Omnisure supports Advance Vehicle Protection Center in the billing and collection of monthly payments
Ms*** purchased the service contract from *** *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
After receiving the complaint, Omnisure contacted *** *** *** *** It is our understanding from *** *** *** *** that Ms*** authorized *** *** *** *** to use her credit card for Ms*** monthly payment on April 10, and then Ms***'s credit card was mistakenly charged for a second monthly payment on May 11, Once this error was identified, Ms***'s credit card information was removed from Ms*** account and the billing method for Ms*** account was changed to invoice billing
Furthermore, it is our understanding that the second monthly payment was charged back with Ms***'s credit card companyFor any additional information, Ms*** and Ms*** should contact *** *** *** *** Please find their contact information below:
*** *** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

This company got my year old grandmothers credit card number and charged her for a warranty using scare tacticsThey were taking each month for almost a year for a car she sold in JanuaryShe would have never signed up for this knowing we were selling the carThey told her she had not paid her insurance and she got scared and gave them her card numberShe has insurance at *** ***Shame on Omnisure for doing this to a little old lady! This is a scamYou can not reach anyone over the phone to even dispute thisI called the credit card company and they were able to get all the money back! Now this company is sending invoices trying to retreive the money again! Please be aware of this company scaring and tricking people into getting payment informationSCAM!!!SCAM!!!SCAM!!!
Best Regards,
Olivia POA for my grandmother

Initial Business Response /* (1000, 5, 2014/12/12) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of marketers and administrators such as *** *** *** *** and *** *** *** Services
Mr.*** purchased the service contract from *** *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** Interstate *** *** *** is the administrator of the policy
Our records indicate that Omnisure has placed a hold on the account in the billing system pending resolution of this matter to ensure that no further payments are collected from Mr***
Any and all claims with regard to cancellation and any refunds owed should be directed to the service contract marketer or administrator*** *** *** *** has gone out of business since the date Mr*** purchased the service contractHowever, Mr*** can contact the service contract administrator, Interstate National Dealer Services, with regard to cancellation and any refunds owedPlease find their contact information below
*** *** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/08/29) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by Precise Auto ProtectionAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Precise Auto Protection
Precise Auto Protection is a third party marketer selling vehicle service contracts on behalf of National Administrative Services Co.; National Administrative Services Cois the administrator of the policy
Our records indicate that the service contract was cancelledNo further monthly payments have been or will be collected
Therefore, Mr***' claim with regard to any refunds owed should be directed to Precise Auto Protection and/or National Administrative Services CoPlease find their contact information below
Precise Auto Protection
(XXX) XXX-XXXX
National Administrative Services Co
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
***
Compliance Specialist
Omnisure Group, LLC

I entered into a contract and paid the last payment 03/ only to realize that I never received a policy and when I attempted to contact there is a prefix that I need to provide and I cannot get thru to speak to anyone because I do not have the prefix I am years old and very upset that months at was for nothing and I cannot cancel nor reap the benefit of using should my car break down very upset

Dear Sir or Madam: This letter is in response to the complaint submitted by *** *** Revdex.com Case ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by ** *** ***. As the payment plan provider, we are not involved
with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of ** *** ***Ms*** purchased the service contract from ** *** ***, a third party marketer selling vehicle service contracts on behalf of *** *** Service Co.; *** *** Service Cois the administrator of the policy. Our records indicate that the service contract was cancelled and no further monthly payments will be draftedIn an attempt to assist Ms***, Omnisure contacted ** *** ***. It is our understanding that ** *** *** issued a prorated refund of $to Ms*** on June 1, 2016. For any additional information on the refund or the denied claim, Ms*** should contact ** *** *** and/ or *** *** Service Co. Please find their contact information below: AA *** *** *** *** *** *** Service Co*** *** Additionally, the only telephone communication Ms*** had with Omnisure was on May 9, concerning her monthly payment. All other communication, such as the ones referenced in Ms***’s complaint, most likely occurred between Ms*** and ** *** *** *** and the other individuals referenced in Ms***’s complaint are not employees of OmnisureShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/09/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** ***
*** *** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Upon receipt of the complaint, Omnisure has placed a hold on the account pending resolution of this matter to ensure no further payments are collected from Mr***
Therefore, Mr***'s claim with regard to contract cancellation and any refunds owed should be directed to Auto Assure and/or American Auto ShieldPlease find their contact information below
*** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by *** ***, Revdex.com Case # ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by National Vehicle Service Administration. As the payment plan
provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of National Vehicle Service AdministrationMs*** purchased the service contract from National Vehicle Service Administration, a third-party marketer selling vehicle service contracts on behalf of Enterprise Financial Group; Enterprise Financial Group is the administrator of the policy. For any information on cancellation or any refunds owed, Ms*** should contact National Vehicle Service Administration and/or Enterprise Financial Group. Please find their contact information below: *** *** Service Administration (*** ***
*** Financial Group (*** *** Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely *** *** Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 10, 2014/02/27) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by Mr*** *** ***, Revdex.com Case #
XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial or claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract intselfWe strictly handle the billing and collection of the monthly payments on behalf of *** *** Center
Mr*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** *** *** is the administrator of the policyMr*** authorized recurring monthly payments at the point of saleOur records indicate that Mr***'s account has been cancelled and no further monthly payments have or will be drafted
Mr***'s complaint with regard to refunds owed should be directed to *** *** *** and/or *** *** *** IncPlease find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist

Dear Sir or Madam: This letter is in response to the complaint submitted by *** *** Revdex.com Case ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr*** by Motor Vehicle Services. As the payment plan provider, we are not
involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Motor Vehicle ServicesMr*** purchased the service contract from Motor Vehicle Services, a third-party marketer selling vehicle service contracts on behalf of *** Inc.; *** Incis the administrator of the policy. Our records indicate that the service contract was cancelled on December 31, and no further monthly payments will be draftedIn an attempt to assist Mr***, Omnisure contacted Motor Vehicle Services. It is our understanding that Motor Vehicle Services issued a prorated refund of $1,to Mr*** on March 23, For any additional information on the refund, Mr*** should contact Motor Vehicle Services. Please find their contact information below: Motor Vehicle Services (*** *** Additionally, the only telephone communication Mr*** had with Omnisure was on November 2, concerning cancellation and referral to sellerAll other telephone communication, such as the ones referenced in Mr***’s complaint, most likely occurred between Mr*** and Motor Vehicle ServicesShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10992676, and find that this resolution is satisfactory to me
Sincerely,
Edward ***

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Mr*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
Therefore, Mr***' complaint with regard to any refunds owed should be directed to *** *** *** and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/02/19) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by ** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of ** *** ***
Ms*** purchased the service contract from ** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the billing on this account has been placed on holdNo further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted ** *** *** It is our understanding that ** *** Protection issued a refund of $to Ms*** on February 19, For any additional information on cancellation and the refund, Ms*** should contact ** *** *** Please find their contact information below:
** *** ***
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms***All telephone communications, such as the ones referenced in Ms***'s complaint, most likely occurred between Ms*** and ** *** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Omnisure has taken two payments from my credit cardOne for $in December and the second, a month later, for $Omnisure sent a bill dated 1/27/stating the contract would cancel on 2/16/if a payment is not made by that dateI did not pay, hoping this would go awayAt 10pm on 2/18/15, I got a new bill for including late charges and other feesThis bill is due on 3/11/15, and does not offer any promise of cancellationalthough this has been my written, stated wish since 12/12/I don't want billing suspended or "ON HOLD"I want billing stopped completely, and I want full refunds on my credit cards for the charges, and the disputes with the credit card company to STOPI have filed a similar Revdex.com complaint against ** *** Protection for their role in this attempt at thieveryI am not aware of any "refund" from ** *** *** My understanding is that the $is continuing to be disputed with my credit card issuer, although I have already provided written evidence of ALL the key factsOmnisure is the company taking the money out of my account and sending billsTake responsibility, and take heedI AM NOT A WILLING PARTY TO THIS SUPPOSED CONTRACT and HAVE NOT BEEN since 12/12/STOP TAKING and TRYING TO TAKE MY MONEY!!!!!!!!!
Final Business Response /* (4000, 10, 2015/03/05) */
Dear Ms***:
This letter is in response to the rebuttal submitted by *** ***, Revdex.com Case #XXXXXXXX
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refunds, the sale or cancellation of the vehicle service contract, or anything else related to the vehicle service contract itselfMs*** purchased the vehicle service contract from ** *** *** not OmnisureOmnisure is merely a third party payment plan provider that handles the billing and collection of monthly payments on behalf of ** *** ***
Omnisure has not collected two payments from Ms***Ms***'s December 11, down payment of $was collected directly by AA Auto ProtectionIt is our understanding that ** *** *** issued a refund of $to Ms*** on February 19, For any additional information on the refund, Ms*** should contact ** *** *** Please find their contact information below:
** *** ***
(XXX) XXX-XXXX
Additionally, our records indicate that Ms*** successfully charged back her January 12, credit card payment of $for the first monthly paymentFurthermore, our records indicate that Ms***'s contract and billing account have been cancelledTherefore, no further monthly payments have been or will be drafted
If Ms*** is interested, I would be pleased to review and clarify her payment history with herMy direct telephone number is (XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/03/06) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Mr*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelledNo further monthly payments have been or will be collectedTherefore, Mr***'s claim with regard to any refunds owed should be directed to *** *** *** and/or *** *** *** Please find their contact information below
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Furthermore, all the telephone communication referenced in Mr***'s complaint most likely occurred between Mr*** and *** *** *** Omnisure has not had any telephone communication with Mr***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Someone from Repair defense network contacted us by phone and told us we would be receiving the remaining refund of our premiums paid by mail.we agreed this would be what we had wanted but we have not received any thing from them at this time
Final Business Response /* (4000, 9, 2015/03/25) */
Dear Ms***:
This letter is in response to the rebuttal submitted by *** ***, Revdex.com Case # XXXXXXXX
As stated in our original response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refunds, the sale or cancellation of the vehicle service contract, or anything else related to the vehicle service contract itselfMr*** purchased the vehicle service contract from *** *** *** not OmnisureOmnisure is merely a third party payment plan provider that handles the billing and collection of monthly payments on behalf of *** *** ***
Omnisure contacted *** *** *** in an attempt to assist Mr***It is our understanding that *** *** *** issued a second refund of $1,to Mr*** on March 11, and Mr*** cashed the refund check on March 18, For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Ellyn ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam,
This letter is in response to the complaint submitted by Michelle ***, Revdex.com Case # XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by Vehicle Services CenterAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Vehicle Services Center
Ms*** purchased the service contract from Vehicle Services Center, a third party marketer selling vehicle service contracts on behalf of Enterprise Financial Group; Enterprise Financial Group is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted Vehicle Services CenterIt is our understanding that Vehicle Services Center issued a prorated refund of $1,to Ms*** on September 25, For any additional information on the refund, Ms*** should contact Vehicle Services CenterPlease find their contact information below:
Vehicle Services Center
(888) 454-
Additionally, the only communication Ms*** had with Omnisure was on September 15, concerning a hold on the billing and referral to Vehicle Services Center for cancellationAll other communication, such as the ones referenced in Ms***'s complaint, most likely occurred between Ms*** and Vehicle Services CenterThe individuals referenced in Ms***'s complaint are not employees of Omnisure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
Ellyn ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #
XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by ** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of AA Auto Protection
Ms*** purchased the service contract from ** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** Services; *** *** Services is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted ** *** *** It is our understanding that ** *** *** issued a prorated refund of $1,to Ms*** on September 13, For any additional information on the refund, Ms*** should contact AA *** *** Please find their contact information below:
** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

We paid Omnisure Group, LLC through our credit card $final payment made on 9/29/ We made a claim in Oct when our truck was taken to the *** dealer authorized to do repairs The adjuster for the insurance came to the dealer and saw that we had a 5th wheel hitch in the bed of the truck and said they should never have sold us the policy and that they would refund us our money It has been months and they keep telling us that it will take another 2-weeks before they can send us our money

Initial Business Response /* (1000, 5, 2014/03/04) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear MsDrew:
This letter is in response to the complaint submitted by Ms*** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of *** *** ***
Ms*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policyOur records indicate that the service contract was cancelled and no further monthly payments have been or will be draftedTherefore, Ms***'s claim with regard to any refunds owed should be directed to VSC Administration Center and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/08/18) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint filed by *** ***, Revdex.com Case #XXXXXXXX
Omnisure Group, LLC
("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by Auto *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Auto Protection Alliance
*** *** *** is a third party marketer selling vehicle service contracts on behalf of *** *** Co.; *** *** Cois the administrator of the policy
Our records indicate that the service contract was cancelledNo further monthly payments have been or will be drafted
In an attempt to assist Mr***, Omnisure contacted *** *** *** It is our understanding that *** *** *** issued refunds of $and $2,to Mr*** on August 18, For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO refund has been credited to my card or sent to me in the mail

They refuse to fix a vehicle claiming I didn't change the oil, which was gave them the receipt showing I had the oil changedI only had the vehicle for monthsHad oil change the first month second month the car is down and the warranty from *** won't honor there agreement