Omnisure Group, LLC

I just called in to this company, which is in ChicagoChicago IL is in the United StatesI stated to the representative that, as I too am in the United States, that I should not have to "Push One for English." I don't have a problem with foreigners needing to push buttons for their languages if they do not speak English, but I shouldn't have to push anything for the language of the landThe representative, Grace, actually hung up on me when I was telling her how I felt!

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by Vehicle Protection Department.  As the payment plan provider, we...

are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Vehicle Protection Department. Mr. [redacted] purchased the service contract from Vehicle Protection Department, a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.  The down payment of $195 was collected directly by Vehicle Protection Department. Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.   In an attempt to assist Mr. [redacted], Omnisure contacted Vehicle Protection Department.  It is our understanding that Vehicle Protection Department issued a refund of $195 to Mr. [redacted] on October 10, 2016.  For any additional information on the refund, Mr. [redacted] should contact Vehicle Protection Department.  Please find their contact information below: Vehicle Protection Department [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case No. [redacted]. Please be advised, Omnisure Group, LLC (‘Omnisure”) processes payments for customers who purchase vehicle service contracts for their automobiles.  Omnisure does not sell or...

administer vehicle service contracts and is not a party to vehicle service contracts. Our records indicate that on April 11, 2016, Ms. [redacted] purchased a vehicle service contract from AA Auto Protection, a third-party marketer selling vehicle service contracts on behalf of [redacted] Administration Services. If you have any additional questions regarding the denial of the claim, cancellation of the service contract or any refund relating to the purchase of the vehicle service contract, please contact AA Auto Protection or [redacted] Administration Services. AA Auto Protection and [redacted] Administration Services’ contact information is as follows: AA Auto Protection [redacted] Wilmington, Delaware 19807 [redacted]   [redacted] Administration Services [redacted] Hanover, Massachusetts 02339   Should you have any questions for Omnisure concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam:This letter is in response to the complaint submitted by [redacted] Revdex.com Case [redacted].Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by AA Auto Protection.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of AA Auto Protection. Mr. [redacted] purchased the service contract from AA Auto Protection, a third party marketer selling vehicle service contracts on behalf of [redacted] Administration Services; [redacted] Administration Services is the administrator of the policy.  Our records indicate that the service contract was cancelled by AA Auto Protection and no further monthly payments have been or will be drafted.In an attempt to assist Mr. [redacted], Omnisure contacted AA Auto Protection.  It is our understanding that AA Auto Protection issued a prorated refund of $536.28 to Mr. [redacted] on February 20, 2017.  For any additional information on the refund, Mr. [redacted] should contact AA Auto Protection. Please find their contact information below:AA Auto Protection[redacted]Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.Sincerely, [redacted]Legal Affairs ManagerOmnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to [redacted] and [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Mr. and Mrs. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
Therefore, Mr. and Mrs. [redacted]'s complaint with regard to any refunds owed should be directed to [redacted] and/or [redacted] Inc. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted] Inc.
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted].  As the payment plan provider, we are not involved...

with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted]. Ms. [redacted] purchased the service contract from [redacted], a third party marketer selling vehicle service contracts on behalf of [redacted].; [redacted]. is the administrator of the policy.  Our records indicate that the service contract was cancelled on November 26, 2016 and no further monthly payments have been or will be drafted. In an attempt to assist Ms. [redacted], Omnisure contacted [redacted]. It is our understanding that [redacted] issued a prorated refund of $578.13 to Ms. [redacted] on February 23, 2017.  For any additional information on the refund, Ms. [redacted] should contact [redacted].  Please find their contact information below: [redacted] Additionally, Omnisure has not had any telephone communication with Ms. [redacted].  All telephone communication, such as the ones referenced in Ms. [redacted]’s complaint, most likely occurred between Ms. [redacted] and [redacted]. Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I cancelled my policy due the fact my extended warranty never covered any of my repairs.  I was requested to have cancellation in writing.  During that period, I check the status of my refund and it says My extended covered the last repair which im unaware of because I still had to come out of my pocket over $1000 so im not understanding what was covered.  Surely I will never direct any business with this company or any of its affiliates. I believe you guys are scammers. 
Sincerely,
[redacted]

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr[redacted] by Vehicle Solutions.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Vehicle Solutions. Mr[redacted] purchased the service contract from Vehicle Solutions, a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.  For any information on the denied claim or any refunds owed, Mr[redacted] should contact Vehicle Solutions and/or [redacted] Inc.  Please find their contact information below: Vehicle Solutions [redacted] Inc. [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by Auto Assure LLC.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We handle the billing and collection of monthly payments on behalf of Auto Assure LLC. Ms. [redacted] purchased the service contract from Auto Assure LLC, a third-party marketer selling vehicle service contracts on behalf of [redacted] Car Care Inc.; [redacted] Car Care Inc. is the administrator of the policy. Therefore, Ms. [redacted]’s complaint with regard to coverage issues, contract cancellation or any refunds owed should be directed to Auto Assure LLC and/or [redacted] Car Care Inc.  Please find their contact information below: Auto Assure LLC [redacted]
 [redacted] Car Care Inc. [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted]Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam:   This letter is in response to the complaint submitted by [redacted] Revdex.com Case [redacted].   Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted].  As the payment plan provider, we are...

not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted].   Ms. [redacted] purchased the service contract from [redacted] a third-party marketer selling vehicle service contracts on behalf of [redacted] Administrative Co.; [redacted] Administrative Co. is the administrator of the policy.    Our records indicate that the service contract was cancelled by [redacted] on June 20, 2017 and no further monthly payments have been or will be drafted.   In an attempt to assist Ms. [redacted], Omnisure contacted [redacted].  It is our understanding that [redacted] issued a refund of $628.42 to Ms. [redacted] on June 19, 2017.  For any additional information on the refund, Ms. [redacted] should contact [redacted].  Please find their contact information below:   [redacted]   Additionally, Omnisure has not had any telephone communication with Ms. [redacted].  All other communication, such as the ones referenced in Ms. [redacted]’ complaint, most likely occurred between Ms. [redacted] and [redacted].      Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.   Sincerely,   [redacted] Legal Affairs Manager

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted] Estrella, Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Care is the administrator of the policy.
For any information on the denied claim or any refunds owed, Ms. [redacted] should contact [redacted] and/or [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms. [redacted] or her dealership. All telephone communication, such as the ones referenced in Ms. [redacted] complaint, most likely occurred between Ms. [redacted] and [redacted] or [redacted], [redacted], [redacted] and the other individuals referenced in Ms. [redacted] complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by Service Protection Direct.  As the payment plan provider, we...

are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Service Protection Direct. Mr. [redacted] purchased the service contract from Service Protection Direct, a third party marketer selling vehicle service contracts on behalf of Marathon Administrative Co.; Marathon Administrative Co. is the administrator of the policy.  For any information on the sale, coverage, claims or refunds, Mr. [redacted] should contact Service Protection Direct and/or Marathon Administrative Co.  Please find their contact information below: Service Protection Direct [redacted] Marathon Administrative Co. [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam, This letter is response to the second rebuttal complaint submitted by [redacted], Revdex.com Case #[redacted] As indicated in our initial complaint response and first rebuttal complaint response, Omnisure Group, LLC (“Omnisure”) has no authority over claims, cancellation or refunds.  Omnisure is a third-party payment plan provider and a separate company from the seller and administrator of Mr. [redacted] policy. We strictly handle the billing and collection of monthly payments on behalf of [redacted] Vehicle Services, LLC.  We are not involved in the sale or administration of the vehicle service contract itself. Mr. [redacted] purchased the vehicle service contract from [redacted] Vehicle Services, LLC, a third-party marketer selling vehicle service contracts on behalf of [redacted] Dealer Services, LLC; [redacted] Dealer Services, LLC is the administrator of the policy. In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] Vehicle Services, LLC.  It is our understanding that [redacted] Vehicle Services, LLC issued a prorated refund of $159.81 to Mr. [redacted] on August 2, 2017. For any additional information on the refund, Mr. [redacted] should contact [redacted] Vehicle Services, LLC and/or [redacted] Dealer Services, LLC. Please find their contact information below: [redacted] Vehicle Services, LLC ([redacted] Dealer Services, LLC ([redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted]. Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted].  As the payment plan provider, we are not involved...

with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted]. Ms. [redacted] purchased the service contract from [redacted], a third-party marketer selling vehicle service contracts on behalf of [redacted] Care, Inc.; [redacted] Care, Inc. is the administrator of the policy. Our records indicate that the service contract has been paid in full and no further monthly payments will be drafted. In an attempt to assist Ms. [redacted] we contacted [redacted].  It is our understanding from [redacted] that if Ms. [redacted] elects to cancel her service contract [redacted] would be able to calculate the refund amount Ms. [redacted] would be due at that time based upon the cancellation date and mileage at the time of cancellation. Therefore, Ms. [redacted] complaint with regard to the refund amount should be directed to [redacted] and/or [redacted] Care, Inc.  Please find their contact information below: [redacted] ([redacted] Care, Inc. [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] Auto Protection.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted] Auto Protection. Ms. [redacted] purchased the service contract from [redacted] Auto Protection, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy.  Our records indicate that the down payment of $175.47 was collected directly by [redacted] Auto Protection and the service contract was cancelled prior to any payments being drafted by Omnisure In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] Auto Protection.  It is our understanding that [redacted] Auto Protection issued a refund of $175.47 to Ms. [redacted] on October 31, 2016.  For any additional information on the refund, Ms. [redacted] should contact [redacted] Auto Protection.  Please find their contact information below: Sky Auto Protection [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by ** Auto Protect.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of ** Auto Protect. Mr. [redacted] purchased the service contract from ** Auto Protect, a third-party marketer selling vehicle service contracts on behalf of [redacted] Guardian Warranty Services, Inc.; [redacted] Guardian Warranty Services, Inc. is the administrator of the policy. For any information on the denied claim or any refunds owed, Mr. [redacted] should contact ** Auto Protect and/or [redacted] Guardian Warranty Services, Inc.  Please find their contact information below: [redacted]
[redacted]
[redacted]
[redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted]Car.  As the payment plan provider, we are not involved...

with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted]Car. Ms. [redacted] purchased the service contract from [redacted]Car, a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.  For any information on the denied claim or any refunds owed, Ms. [redacted] should contact [redacted]Car and/or [redacted] Inc.  Please find their contact information below: [redacted] Inc. [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Complaint: [redacted]
I am rejecting this response because: I called and tried to cancel my policy due to the fact that none of my claims including this one was ever accepted and I still had to come out of pocket.  Once I submit in writing I want to cancel, then all of a sudden you claim to take care of an issue. 
Sincerely,
[redacted]

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] Auto.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted] Auto. Ms. [redacted] purchased the service contract from [redacted] Auto, a third party marketer selling vehicle service contracts on behalf of [redacted] Administration, Inc.; [redacted] Administration, Inc. is the administrator of the policy.  In an attempt to assist Ms. [redacted] Omnisure contacted [redacted] Auto.  It is our understanding that [redacted] contacted Ms. [redacted] and deferred Ms. [redacted] December monthly payment at Ms. [redacted] request.  Our records indicate that on January 10, 2017 Ms. [redacted] paid her January monthly payment. For any additional information about the contract, Ms. [redacted] should contact [redacted] Auto.  Please find their contact information below: [redacted] Auto [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC