Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the Revdex.com complaint filed by *** *** Revdex.com Case #***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by *** Vehicle Service AdministrationAs the payment plan
provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of *** Vehicle Service AdministrationMs*** purchased the service contract from *** Vehicle Service Administration, a third-party marketer selling vehicle service contracts on behalf of Ensurety Inc.; Ensurety Incis the administrator of the policy. For any information on the denied claim or any refunds owed, Ms*** should contact *** Vehicle Service Administration and/or Ensurety Inc. Please find their contact information below: *** Vehicle Service Administration (*** *** *** Inc(*** *** Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/12/11) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Discount *** Protection
*** *** *** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Therefore, Ms***'s claim with regard to any refunds owed should be directed to *** *** *** and/or *** *** *** Please find their contact information below
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by *** ***, Revdex.com Case #***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr*** by Dealer Auto America. As the payment plan provider, we are not
involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators such as *** Administrative ServicesMr*** purchased the service contract from Dealer Auto America, a third-party marketer selling vehicle service contracts on behalf of *** Administrative Services; *** Administrative Services is the administrator of the policy. For any information on the denied claim or any refunds owed, Mr*** should contact Dealer Auto America and/or *** Administrative Services. Please find their contact information below: Dealer Auto America *** *** *** Administrative Services (*** *** Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** ***
As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of Precise Auto Protection
Ms*** purchased the service contract from Precise Auto Protection, a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be draftedTherefore, Ms***'s claim with regard to any refunds owed should be directed to Precise *** *** and/or *** *** *** Please find their contact information below:
Precise Auto Protection
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (2000, 7, 2014/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Will contact the business listed

Initial Business Response /* (1000, 5, 2015/01/26) */
Contact Name and Title: Ellyn Robinson
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@emrobinson.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure Group, LLC
("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
*** *** *** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Mr***, Omnisure contacted Auto Protection AllianceIt is our understanding that *** *** *** reissued a prorated refund of $to Mr*** on January 23, For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Additionally the only communication Mr*** had with Omnisure was in September of when he was referred to *** *** *** concerning his refund requestAll other communication, such as the ones referenced in Mr***' complaint, most likely occurred between Mr*** and *** *** *** Mr*** and the other individuals referenced in Mr***' complaint are not employees of Omnisure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/05/12) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***and *** *** Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr.and Mrs*** by *** *** *** *** is a third party marketer selling vehicle service contracts on behalf of Enterprise Financial Group; Enterprise Financial Group is the administrator of the policy
As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Auto Assure
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
After contacting *** *** on Mr.and Mrs*** behalf, it is our understanding that *** *** issued a refund of $to Mr.and Mrs*** on April 11, For any additional information on the refund, Mrand MrsMorgan should contact Auto AssurePlease find their contact information below:
*** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the headquarters company and is just a s responsible to resolve this matterThis company has people not honest working under their umbrella$is the total of what we paid, why would they only refund us $We require the remaining amount of $This company should contact their subsidary again on our behalf to resolve the matterI will
Final Business Response /* (4000, 9, 2014/05/21) */
Dear Ms***:
This letter is in response to the rebuttal submitted by Mrand Mrs*** ***, Revdex.com Case # XXXXXXXX
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refundsOmnisure is a third-party payment plan providerWe strictly handle the billing and collection of monthly payments on behalf of marketers and administrators such as *** *** We are not involved in the sale or administration of the vehicle service contract itself
*** *** is not a subsidiary of Omnisure as indicated in Mrand Mrs*** rebuttalAuto *** is an entirely separate company from Omnisure*** *** has sole authority over the issuance of customer refunds
Mrand Mrs*** account was closed in our billing system effective as of April 14, Therefore, no further payments have or will be draftedHowever, with regards to any further refunds owed Mrand Mrs*** will have to contact Auto Assure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Omninsure sold me a bumper bumprer Gold policy for $on a ford Diesel
with 80,milesLogical good risk with low milesTurbo goes out they claim that due to not driving it enough they denied the claim I expect this company has a reason not to insure claims for most problemsI am very unhappy with Omninsure and would not recommend an extended warrantee policy with this companyVery bad serviceRobert

Initial Business Response /* (1000, 5, 2015/01/22) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure Group, LLC ("Omnisure") is a payment plan provider for vehicle service contractsAs a payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contracts
We do not have a record of Ms*** in our billing systemWe would appreciate it if Ms*** would provide us with her policy numbers or Omnisure account numbers
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Vehicle Solutions
Ms*** purchased the service contract from *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the billing has been placed on hold and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted *** *** It is our understanding that *** *** issued refunds to Ms*** of $on July 16, and $on July 17, For any additional information on cancellation and the refunds, Ms*** should contact Vehicle SolutionsPlease find their contact information below:
*** ***
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms***All telephone communication, such as the ones referenced in Ms***'s complaint, most likely occurred between Ms*** and *** *** The individuals referenced in Ms***'s complaint are not employees of Omnisure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

The company claims they still have not received my cancellation paperworkI cancelled the policy in March and they are still billing my credit card and denying the receipt of the cancellation paperworkI was told by Ryan a supervisor that the account would receive a hold and no charges would be billed until the process of the cancellation procedure was completedI have not had the vehicle since March and I have sent all my paperwork as well as the booklet and card but yet and still I am being charged and can not even use the serviceThis company even contacted my credit card company to reverse chargesI hope this issue is resolved soonI have zero faith in their process and I see that every time I call I speak to a rude representative that gives inaccurate information, and if the calls were pulled you can verify that the account should have been cancelled almost months ago

Dear Sir or Madam: This letter is in response to the complaint submitted by *** ***, Revdex.com Case #***Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to *** *** by *** Treaty. As the payment plan provider, we are not
involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of *** TreatyMs*** purchased the service contract from *** Treaty, a third-party marketer selling vehicle service contracts on behalf of *** *** ***; *** *** *** is the administrator of the policyOur records indicate that the service contract was cancelled by *** Treaty on September 7, and no further monthly payments have been or will be draftedTherefore, Ms***’s complaint with regard to any refunds owed should be directed to *** Treaty and/or *** *** ***. Please find their contact information below: *** Treaty *** *** *** *** *** (*** *** Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: Ellyn***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #***
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by Auto Protection DepartmentAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Auto Protection Department
Ms*** purchased the service contract from Auto Protection Department, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted Auto Protection DepartmentIt is our understanding that Auto Protection Department issued a prorated refund of $to Ms*** on August 20, For any additional information on the refund, Ms*** should contact Auto Protection DepartmentPlease find their contact information below:
Auto Protection Department
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms***All telephone communication, such as the ones referenced in Ms***' complaint, most likely occurred between Ms*** and Auto Protection DepartmentThe individuals referenced in Ms***'complaint are not employees of Omnisure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
Ellyn***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Mr*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
Therefore, Mr***' complaint with regard to any refunds owed should be directed to *** *** *** and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/11/25) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** *** ***
*** *** *** *** is a third party marketer selling vehicle service contracts on behalf of *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted Right Shield Vehicle ProtectionIt is our understanding that Right Shield Vehicle Protection issued a partial refund of $to Ms*** on November 25, and is in the process of issuing the remaining portion of the refund to Ms***For any additional information on the refund, Ms*** should contact *** *** *** *** Please find their contact information below:
*** *** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Omisure is giving me the run around with a bad tracking #
Final Consumer Response /* (4200, 11, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They put it back in a card that I don't use, gave them the new cardThey put on the card on the 5th of December now I will wait for the next one in the mailThank you once again
Final Business Response /* (4000, 9, 2014/12/11) */
Dear Ms***:
This letter is in response to the rebuttal submitted by *** ***, Revdex.com Case #XXXXXXXX
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refunds, the sale or cancellation of the vehicle service contract, or anything else related to the vehicle service contract itselfMs*** purchased the vehicle service contract from *** *** *** *** not OmnisureOmnisure is merely a third party payment plan provider that handles the billing and collection of monthly payments on behalf of *** *** *** ***
Omnisure contacted *** *** *** *** in an attempt to assist Ms***It is our understanding that *** *** *** *** issued a refund of $on November 25, and a refund of $on November 28, to Ms***For any additional information on the refund, Ms*** should contact *** *** *** *** Please find their contact information below:
*** *** *** ***
(XXX) XXX-XXXX
Additionally, Omnisure has not had any communication with Ms*** about a tracking numberAll the communication referenced in Ms***'s complaint and rebuttal most likely occurred between Ms*** and *** *** *** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by *** ***, Revdex.com Case ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by Platinum Plus Auto Protection. As the payment plan provider, we
are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators such as *** Administrative ServicesMs*** purchased the service contract from Platinum Plus Auto Protection, a third-party marketer selling vehicle service contracts on behalf of *** Administrative Services; *** Administrative Services is the administrator of the policy. Our records indicate that the service contract was cancelled by *** Administrative Services on January 12, and no further monthly payments have been or will be draftedIn an attempt to assist Ms***, Omnisure contacted *** Administrative ServicesIt is our understanding that *** Administrative Services issued a prorated refund of $to Ms*** on March 17, 2017. For any additional information on the refund, Ms*** should contact *** Administrative Services. Please find their contact information below: *** Administrative Services (*** *** Additionally, Omnisure has not had any telephone communication with Ms***. All telephone communication, such as the ones referenced in Ms***’s complaint, most likely occurred between Ms*** and Platinum Plus Auto ProtectionShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mrand Mrs*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Mrand Mrs*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Mrand Mrs*** authorized recurring monthly payments at the point of saleHowever, upon receiving this complaint, Omnisure has placed a hold on the account pending resolution of the matter to ensure no further payments are collected from Mrand Mrs***
Therefore, Mrand Mrs***'s complaint with regard to contract cancellation or any refunds owed should be directed to *** *** Protection and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Additionally, the only telephone communication Mrand Mrs*** had with Omnisure was in June concerning referral to *** *** *** for further information
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/07/30) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Auto Assure
*** *** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted *** *** It is our understanding that *** *** issued a prorated refund of $1,to Ms*** on July 28, For any additional information on the refund, Ms*** should contact *** *** Please find their contact information below:
*** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the complaint submitted
by *** *** Revdex.com Case ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by ** *** ***. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of ** *** *** Ms*** purchased the service contract from ** *** ***, a third party marketer selling vehicle service contracts on behalf of *** *** Service Co.; *** *** Service Cois the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted In an attempt to assist Ms***, Omnisure contacted ** *** ***. It is our understanding that ** *** *** issued a prorated refund of $to Ms*** on June 1, 2016. For any additional information on the refund or the denied claim, Ms*** should contact ** *** *** and/ or *** *** Service Co. Please find their contact information below:
AA *** ***
*** ***
*** *** Service Co
*** ***
Additionally, the only telephone communication Ms*** had with Omnisure was on May 9, concerning her monthly payment. All other communication, such as the ones referenced in Ms***’s complaint, most likely occurred between Ms*** and ** *** *** *** and the other individuals referenced in Ms***’s complaint are not employees of Omnisure Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely,
*** ***
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response** /* (1000, 5, 2014/02/28) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear MsDrew:
This letter is in response to the complaint submitted ** ** *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** ** *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of *** *** ***
MsDotson purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policyOur records indicate that the service contract was cancelled and no monthly payments have been or will ** draftedTherefore, Ms***'s claim with regard to any refunds owed should ** directed to *** *** *** and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, of if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:This letter is in response to the complaint submitted by *** ***, Revdex.com Case #***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr*** by *** LLC. As the payment plan provider, we are not involved
with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of ***, LLC.Mr*** purchased the service contract from ***, LLC, a third-party marketer selling vehicle service contracts on behalf of Ensurety Inc.; Ensurety Incis the administrator of the policy. Our records indicate that the service contract was cancelled by ***, LLC on May 8, and no further monthly payments have been or will be drafted.In an attempt to assist Mr***, Omnisure contacted ***, LLC. It is our understanding that ***, LLC issued a refund of $to Mr*** on May 8, 2017. For any additional information on the refund, Mr*** should contact ***, LLC. Please find their contact information below:***, LLC(*** ***Additionally, Omnisure has not had any telephone communication with Mr***. All telephone communication, such as the ones referenced in Mr***’s complaint, most likely occurred between Mr*** and ***, LLCShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.Sincerely, *** ***Legal Affairs ManagerOmnisure Group, LLC