Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by Edward J***, Revdex.com Case #Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr [redacted] by Red Auto ProtectionAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of Red Auto ProtectionMr [redacted] purchased the service contract from Red Auto Protection, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy Our records indicate that the service contract was cancelled and no further monthly payments will be draftedIn an attempt to assist Mr***, Omnisure contacted Red Auto Protection It is our understanding that Red Auto Protection is in the process of issuing a prorated refund of $to Mr***For any additional information on the refund, Mr [redacted] should contact Red Auto ProtectionPlease find their contact information below: Red Auto Protection (877) 580-Additionally, the only communication Mr [redacted] had with Omnisure was on November 10, and December 14, concerning a referral to Red Auto Protection for cancellation and then cancellation confirmation All other communication, such as the ones referenced in Mr***’s complaint, most likely occurred between Mr [redacted] and Red Auto ProtectionShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, Ellyn [redacted] Compliance Specialist Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 5, 2014/07/14) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of [redacted] Ms [redacted] purchased the service contract from [redacted] , a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy Ms [redacted] authorized recurring monthly payments at the point of sale and by written authorization for direct payments datd July 7, Therefore, Ms***'s claim with regard to contract cancellation or any refunds owed should be directed to [redacted] and/or [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to them I authorized direct payments dated X-XXXX, that is a lieI put a stop payment on this on at the end of june, all authorization was revoked as june 18th, I was informed by omnisure that there was a computer glitch and that is why supposedly a payment nonauthorized was taken from my account after being informed no more payments would be coming outI canceled all payments as of june 189, and I disagree with the statement from omnisure [redacted] Final Business Response / [redacted] (4000, 9, 2014/08/04) */ Dear Ms***: This letter is in response to the rebuttal submitted by [redacted] ***, Revdex.com Case # XXXXXXXX I would like to apologize to Ms [redacted] for any confusion caused by the reference to a July 7, written authorization for payment I would like to reassure Ms [redacted] that the account has been cancelled in Omnisure's systemNo further payments will be drafted In an attempt to further assist Ms***, Omnisure contacted [redacted] It is our understanding that [redacted] is in the process of issuing a refund to Ms***For any additional information on the refund, Ms [redacted] should contact [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] [redacted] purchased the service contract from [redacted] , a third party marketer selling vehicle service contracts on behalf of [redacted] ***; [redacted] is the administrator of the policy The down payment of $was collected directly by [redacted] Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure In an attempt to assist [redacted] Omnisure contacted [redacted] It is our understanding that [redacted] issued a prorated refund of $to [redacted] on October 26, For any additional information on the refund, [redacted] should contact [redacted] Please find their contact information below: [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] Ms [redacted] purchased the service contract from [redacted] , a third-party marketer selling vehicle service contracts on behalf of [redacted] Care, Inc.; [redacted] Care, Incis the administrator of the policyOur records indicate that the service contract has been paid in full and no further monthly payments will be draftedIn an attempt to assist Ms [redacted] we contacted [redacted] It is our understanding from [redacted] that if Ms [redacted] elects to cancel her service contract [redacted] would be able to calculate the refund amount Ms [redacted] would be due at that time based upon the cancellation date and mileage at the time of cancellationTherefore, Ms [redacted] complaint with regard to the refund amount should be directed to [redacted] and/or [redacted] Care, Inc Please find their contact information below: [redacted] ( [redacted] Care, Inc [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case # [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] USA LLCAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe handle the billing and collection of monthly payments on behalf of [redacted] USA LLCMs [redacted] purchased the vehicle service contract from [redacted] USA LLC, a third-party marketer selling vehicle service contracts on behalf of [redacted] Financial Group; [redacted] Financial Group is the administrator of the policyFor any information on the denied claim or any refunds owed, Ms [redacted] should contact [redacted] USA LLC and/or [redacted] Financial GroupPlease find their contact information below: [redacted] USA LLC ( [redacted] Financial Group [redacted] Additionally, the only telephone communication Ms [redacted] had with Omnisure was on June 5, and June 23, concerning confirming receipt of monthly payment and referral to the administrator for claims filingAll other telephone communication, such as the ones referenced in Ms [redacted] complaint, most likely occurred between [redacted] USA LLC and Ms***Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr [redacted] by [redacted] LLC As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] LLCMr [redacted] purchased the service contract from [redacted] LLC, a third-party marketer selling vehicle service contracts on behalf of Ensurety Inc.; Ensurety Incis the administrator of the policy For any information on the denied claim or any refunds owed, Mr [redacted] should contact [redacted] LLC and/or Ensurety Inc Please find their contact information below: [redacted] LLC ( [redacted] Inc( [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager

Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy Our records indicate that the account has been cancelledNo further monthly payments have been or will be collected Therefore, Ms [redacted] 's claim with regard to any refunds owed should be directed to [redacted] Please find their contact information below [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] Auto As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of [redacted] AutoMs [redacted] purchased the service contract from [redacted] Auto, a third party marketer selling vehicle service contracts on behalf of [redacted] Administration, Inc.; [redacted] Administration, Incis the administrator of the policy In an attempt to assist Ms [redacted] Omnisure contacted [redacted] Auto It is our understanding that [redacted] contacted Ms [redacted] and deferred Ms [redacted] December monthly payment at Ms [redacted] request Our records indicate that on January 10, Ms [redacted] paid her January monthly paymentFor any additional information about the contract, Ms [redacted] should contact [redacted] Auto Please find their contact information below: [redacted] Auto [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

I was contacted May about a protections plan for my carI listened and decide that it might be a good thingAs I listened I had second thoughts and ask to not proceed with the applicationI told them that I would call back if I changed my mindTwo months later I see a withdrawal from my account for the plan from OminsureI called and told the rep that I wanted it stopped as of that datedThe Rep wanted my account Number and I told him I could not give him that cause I did not have a plan with themOh he said he would get the plan to me right awayAGAIN I said I DO NOT WANT this planHe said he would give me November free to think about it and I told him I DID NOT WANT the plan and hung upDecember I called again to remind them that I did want the plan and to cancel the accountSure enough on the 22nd of December they withdrew another from my accountI called and was informed that in order to get a refund(prorated) that I needed to send a letter saying that I no longer wanted the service and have it notarized with the correct miles on the car I feel like I have been taken advantage of and this company is a nightmare to deal with

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr [redacted] by Vehicle Solutions As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of Vehicle Solutions Mr [redacted] purchased the service contract from Vehicle Solutions, a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Incis the administrator of the policy For any information on the denied claim or any refunds owed, Mr [redacted] should contact Vehicle Solutions and/or [redacted] Inc Please find their contact information below: Vehicle Solutions [redacted] Inc [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case [redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms [redacted] by Auto Assure LLC As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We handle the billing and collection of monthly payments on behalf of Auto Assure LLCMs [redacted] purchased the service contract from Auto Assure LLC, a third-party marketer selling vehicle service contracts on behalf of [redacted] Car Care Inc.; [redacted] Car Care Incis the administrator of the policyTherefore, Ms [redacted] ’s complaint with regard to coverage issues, contract cancellation or any refunds owed should be directed to Auto Assure LLC and/or [redacted] Car Care Inc Please find their contact information below: Auto Assure LLC [redacted] [redacted] Car Care Inc [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Thatis the same response I have received from protech That refund has not been received, nor does it fulfill the full amount of I would greatly appreciate further assistance in ensuring my refund makes it to me, because it hasnt I would also appreciate further assistance in obtaining a full refund for this scam Thank you for your help Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] ***, Revdex.com Case #XXXXXXXX Omnisure Group, LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to Mr [redacted] by [redacted] IncAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of sellers and administrators such as [redacted] and [redacted] Mr [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy For any information on the denied claim or any refund owed, Mr [redacted] should contact the service contract marketer or administrator [redacted] has gone out of business since the date the service contract was issuedHowever, Mr [redacted] can contact the service contract administrator, [redacted] with regard to the denied claim or any refund owedPlease find their contact information below: [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ The company that I purchased my extended warranty through is: Omnisure Group, LLC [redacted] Street, Suite [redacted] Chicago, IL XXXXX-XXXX Phone: (XXX) XXX-XXXX The contract is Administered by: [redacted] Inc., [redacted] License #XXXXX Adminstrative [redacted] Street, [redacted] XXXXX (XXX) XXX-XXXX The [redacted] Corp., the Provider in [redacted] the Provider is [redacted] Company, [redacted] License #XXXXX Final Business Response / [redacted] (4000, 14, 2015/09/29) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Sir or Madam: This letter is in response to the rebuttal submitted by [redacted] ***, Revdex.com Case #XXXXXXXX As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the payment of claimsOmnisure is a third-party payment plan providerWe strictly handle the billing and collection of monthly payments on behalf of marketers and administrators such as [redacted] Incand [redacted] We are not involved in the sale or administration of the vehicle service contract itself Mr [redacted] purchased the service contract from [redacted] Inc., a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy Therefore, for any information on the denied claim, Mr [redacted] will have to contact the service contract marketer or administrator [redacted] has gone out of business since the date the service contract was issuedHowever, Mr [redacted] can contract the service contract administrator, [redacted] with regard to the denied claimPlease find their contact information below: [redacted] (XXX) XXX-XXXX Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case # [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr [redacted] by Service Protection Direct As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of Service Protection Direct Mr [redacted] purchased the service contract from Service Protection Direct, a third party marketer selling vehicle service contracts on behalf of Marathon Administrative Co.; Marathon Administrative Cois the administrator of the policy For any information on the sale, coverage, claims or refunds, Mr [redacted] should contact Service Protection Direct and/or Marathon Administrative Co Please find their contact information below: Service Protection Direct [redacted] Marathon Administrative Co [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Bernie [redacted] would be proud of this companyThey are a frauds, your money will be going into a black hole

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] Ms [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy Our records indicate that the account was paid in full and no further monthly payments will be drafted In an attempt to assist Ms [redacted] , Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund of $to Ms [redacted] on July 16, For any additional information on the refund, Ms [redacted] should contact [redacted] Please find their contact information below: [redacted] (XXX) XXX-XXXX Additionally, the only telephone communication Ms [redacted] had with Omnisure was in February concerning a paid in full letter and August concerning a change to her billing methodAll other communication, such as the ones referenced in Ms [redacted] 's complaint, most likely occurred between Ms [redacted] and [redacted] , [redacted] and the other individuals referenced in Ms [redacted] 's complaint are not employees of Omnisure Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is a payment plan provider for vehicle service contractsAs a payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contracts We do not have a record of Mr./ Ms [redacted] in our billing systemWe would appreciate if Mr./ Ms [redacted] would provide us with his/her policy number or Omnisure account number Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @omnisuregroup.com Dear Ms***: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case #XXXXXXXX Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr [redacted] by [redacted] LLCAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of [redacted] LLC Mr [redacted] purchased the service contract from [redacted] LLC a third party marketer selling vehicle service contracts on behalf of [redacted] Co.; [redacted] Cois the administrator of the policy The down payment of $was collected directly by [redacted] LLCOur records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure In an attempt to assist Mr [redacted] , Omnisure contacted [redacted] LLCIt is our understanding that [redacted] LLC issued a refund of $to Mr [redacted] on April 15, For any additional information on the refund, Mr [redacted] should contact [redacted] LLCPlease find their contact information below: [redacted] (XXX) XXX-XXXX Additionally, Omnisure has not had any telephone communication with Mr [redacted] All telephone communication, such as the ones referenced in Mr [redacted] 's complaint, most likely occurred between Mr [redacted] and [redacted] LLC [redacted] and the other individuals referenced in Mr [redacted] 's complaint are not employees of Omnisure Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Complaint: [redacted] I am rejecting this response because:I cancelled my policy due the fact my extended warranty never covered any of my repairs I was requested to have cancellation in writing During that period, I check the status of my refund and it says My extended covered the last repair which im unaware of because I still had to come out of my pocket over $so im not understanding what was covered Surely I will never direct any business with this company or any of its affiliatesI believe you guys are scammers Sincerely, [redacted]