Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case #[redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] USA LLC. As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We handle the billing and collection of monthly payments on behalf of [redacted] USA LLC. Ms. [redacted] purchased the vehicle service contract from [redacted] USA LLC, a third-party marketer selling vehicle service contracts on behalf of [redacted] Financial Group; [redacted] Financial Group is the administrator of the policy. For any information on the denied claim or any refunds owed, Ms. [redacted] should contact [redacted] USA LLC and/or [redacted] Financial Group. Please find their contact information below: [redacted] USA LLC ([redacted] Financial Group [redacted] Additionally, the only telephone communication Ms. [redacted] had with Omnisure was on June 5, 2017 and June 23, 2017 concerning confirming receipt of monthly payment and referral to the administrator for claims filing. All other telephone communication, such as the ones referenced in Ms. [redacted] complaint, most likely occurred between [redacted] USA LLC and Ms. [redacted]. Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by United Auto Defense.  As the payment plan provider, we are...

not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of United Auto Defense. Mr. [redacted] purchased the service contract from United Auto Defense, a third party marketer selling vehicle service contracts on behalf of Marathon Administrative Co.; Marathon Administrative Co. is the administrator of the policy.  The down payment of $215 was collected directly by United Auto Defense. Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.   Therefore, Mr. [redacted] claim with regard to any refunds owed should be directed to United Auto Defense and/or Marathon Administrative Co.  Please find their contact information below. United Auto Defense [redacted] Marathon Administrative Co. ([redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc.is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted]and [redacted] issued refunds totaling $604.50 to Mr. [redacted] on or after July 28, 2015. For any additional information on the refunds, Mr. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Mr. [redacted]. All telephone communication, such as the ones referenced in Mr. [redacted]'s complaint, most likely occurred between Mr. [redacted] and [redacted] and the other individuals referenced in Mr. [redacted]'s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint rebuttal submitted by [redacted], Revdex.com Case #[redacted]. As indicated in our initial complaint response, Omnisure Group, LLC (“Omnisure”) has no authority over cancellation or refunds.  Omnisure is a third-party payment plan provider. We strictly handle the billing and collection of monthly payments on behalf of Guardian LLC.  We are not involved in the sale or administration of the vehicle service contract itself. Mr. [redacted] purchased the service contract from [redacted] LLC, a third-party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.  [redacted] LLC, [redacted] Inc., and Omnisure are three separate companies with separate ownership. Our records indicate that the policy was cancelled on June 30, 2017 by [redacted] LLC.  No further monthly payments have been or will be drafted subsequent to that cancellation. For any information on the denied claim or any refunds owed, Mr. [redacted] should contact [redacted] LLC and/or [redacted] Inc.  Please find their contact information below: [redacted] LLC [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] Defense.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted] Defense. Ms. [redacted] purchased the service contract from [redacted] Defense, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy.  Our records indicate that the down payment of $295 was collected directly by [redacted] Defense and the service contract was cancelled prior to any payments being drafted by Omnisure. In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] Defense.  It is our understanding that [redacted] Defense issued a refund of $295 to Ms. [redacted] on September 15, 2016. For any additional information on the refund, Ms. [redacted] should contact [redacted] Defense.  Please find their contact information below: [redacted] Defense [redacted] Additionally, Omnisure has not had any telephone communication with Ms. [redacted].  All telephone communication, such as the ones referenced in Ms. [redacted]’s complaint, most likely occurred between Ms. [redacted] and [redacted] Defense. Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted].  As the payment plan...

provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted]. [redacted] purchased the service contract from [redacted], a third party marketer selling vehicle service contracts on behalf of [redacted]; [redacted] is the administrator of the policy.  The down payment of $195 was collected directly by [redacted]. Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.   In an attempt to assist [redacted] Omnisure contacted [redacted].  It is our understanding that [redacted] issued a prorated refund of $61.27 to [redacted] on October 26, 2015.  For any additional information on the refund, [redacted] should contact [redacted].  Please find their contact information below: [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Compliance Specialist Omnisure Group, LLC

Dear Sir or Madam:   This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted] on behalf of Ms. [redacted] mother.   Omnisure Group, LLC (“Omnisure”) is a payment plan provider for vehicle service contracts.   Omnisure is unable to locate Ms. [redacted]...

mother’s account based upon the information provided in this complaint.  We would appreciate it if Ms. [redacted] could send us her mother’s name, address, account number or policy number so we can locate the account that is the subject of this complaint.   Thank you,   [redacted] Legal Affairs Manager Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will make a complaint against [redacted] Direct.
Sincerely,
[redacted]

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case #[redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted]. As the payment plan provider, we are not involved...

with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted]. Mr. [redacted] purchased the service contract from [redacted], a third-party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.  Our records indicate that the service contract was cancelled by [redacted] on June 15, 2017 and no further monthly payments have been or will be drafted. In an attempt to assist Mr. [redacted], Omnisure contacted [redacted].  It is our understanding that [redacted] issued a prorated refund of $79.73 to Mr. [redacted] on June 22, 2017 after paying claims for $1,096.42.  For any additional information on the refund, Mr. [redacted] should contact [redacted].  Please find their contact information below: [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely,   [redacted] Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure Group,...

LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] Inc. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators such as [redacted] and [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
For any information on the denied claim or any refund owed, Mr. [redacted] should contact the service contract marketer or administrator. [redacted] has gone out of business since the date the service contract was issued. However, Mr. [redacted] can contact the service contract administrator, [redacted] with regard to the denied claim or any refund owed. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 12, 2015/09/21) */
The company that I purchased my extended warranty through is:
Omnisure Group, LLC
[redacted] Street, Suite [redacted]
Chicago, IL XXXXX-XXXX
Phone: (XXX) XXX-XXXX
The contract is Administered by: [redacted] Inc., ** License #XXXXX
Adminstrative [redacted] Street, [redacted] XXXXX (XXX) XXX-XXXX
The [redacted] Corp., the Provider in [redacted] the Provider is [redacted] Company, ** License #XXXXX.
Final Business Response /* (4000, 14, 2015/09/29) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case #XXXXXXXX.
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the payment of claims. Omnisure is a third-party payment plan provider. We strictly handle the billing and collection of monthly payments on behalf of marketers and administrators such as [redacted] Inc. and [redacted] We are not involved in the sale or administration of the vehicle service contract itself.
Mr. [redacted] purchased the service contract from [redacted] Inc., a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Therefore, for any information on the denied claim, Mr. [redacted] will have to contact the service contract marketer or administrator. [redacted] has gone out of business since the date the service contract was issued. However, Mr. [redacted] can contract the service contract administrator, [redacted] with regard to the denied claim. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case #[redacted]. Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by ** Auto Protection.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of ** Auto Protection. Ms. [redacted] purchased the service contract from ** Auto Protection, a third-party marketer selling vehicle service contracts on behalf of [redacted] Administration Services; [redacted] Administration Services is the administrator of the policy. Our records indicate that the service contract was cancelled by [redacted] Protection on March 5, 2017 and no further monthly payments have been or will be drafted. In an attempt to assist Ms. [redacted], Omnisure contacted ** Auto Protection.  It is our understanding that ** Auto Protection issued a refund of $256.95 to Ms. [redacted] on July 21, 2017.  For any additional information on the refund, Ms. [redacted] should contact ** Auto Protection.  Please find their contact information below: ** Auto Protection ([redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case [redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by Motor Vehicle Services. As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Motor Vehicle Services. Ms. [redacted] purchased the service contract from Motor Vehicle Services, a third party marketer selling vehicle service contracts on behalf of Enterprise Financial Group; Enterprise Financial Group is the administrator of the policy.  Our records indicate that the down payment of $195 was collected directly by Motor Vehicle Services and the service contract was cancelled prior to any payments being drafted by Omnisure. In an attempt to assist Ms. [redacted] Omnisure contacted Motor Vehicle Services.  It is our understanding from Motor Vehicle Services that Ms. [redacted] charged back her down payment. For any additional information on any refund, Ms. [redacted] should contact Motor Vehicle Services.  Please find their contact information below: Motor Vehicle Services [redacted] Additionally, Omnisure has not had any telephone communication with Ms. [redacted].  All telephone communication, such as the ones referenced in Ms. [redacted]’ complaint, most likely occurred between Ms. [redacted] and Motor Vehicle Services. Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case #[redacted]. As indicated in our complaint response, Omnisure Group, LLC (“Omnisure”) is a payment processing company processing payments on behalf of sellers and administrators such as [redacted].  Omnisure does not handle claims or issue refunds. Mr. Tharpe purchased the service contract from [redacted], a third-party marketer selling vehicle service contracts on behalf of [redacted], Inc.; [redacted], Inc. is the administrator of the policy.  Our records indicate that the service contract was cancelled by [redacted] on June 15, 2017 and no further monthly payments have been or will be drafted. For any additional information on the cancellation, claims or the refund, Mr. [redacted] should contact [redacted].  Please find their contact information below: [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Thatis the same response I have received from protech.  That refund has not been received, nor does it fulfill the full amount of 342.18.  I would greatly appreciate further assistance in ensuring my refund makes it to me, because it hasnt.  I would also appreciate further assistance in obtaining a full refund for this scam.  Thank you for your help.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is a payment plan provider for vehicle service contracts.  As a payment plan provider, we are not involved with anything related to the payment or...

denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contracts. We do not have a record of Ms. [redacted] in our billing system.  We would appreciate it if Ms. [redacted] would provide us with her policy number or Omnisure account number. Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by Edward J. [redacted], Revdex.com Case #10992676. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by Red Auto Protection. As the payment plan provider, we are not involved...

with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Red Auto Protection. Mr. [redacted] purchased the service contract from Red Auto Protection, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy.  Our records indicate that the service contract was cancelled and no further monthly payments will be drafted. In an attempt to assist Mr. [redacted], Omnisure contacted Red Auto Protection.  It is our understanding that Red Auto Protection is in the process of issuing a prorated refund of $600.18 to Mr. [redacted]. For any additional information on the refund, Mr. [redacted] should contact Red Auto Protection. Please find their contact information below: Red Auto Protection (877) 580-7750 Additionally, the only communication Mr. [redacted] had with Omnisure was on November 10, 2015 and December 14, 2015 concerning a referral to Red Auto Protection for cancellation and then cancellation confirmation.  All other communication, such as the ones referenced in Mr. [redacted]’s complaint, most likely occurred between Mr. [redacted] and Red Auto Protection. Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, Ellyn [redacted] Compliance Specialist Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by Vehicle Solutions.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Vehicle Solutions. Ms. [redacted] purchased the service contract from Vehicle Solutions, a third party marketer selling vehicle service contracts on behalf of [redacted]; [redacted] is the administrator of the policy.  Our records indicate that the service contract was cancelled and no further monthly payments will be drafted. In an attempt to assist Ms. [redacted], Omnisure contacted Vehicle Solutions.  It is our understanding that Vehicle Solutions issued a refund of $216.40 to Ms. [redacted] on December 12, 2016.  For any additional information on the refund, Ms. [redacted] should contact Vehicle Solutions.  Please find their contact information below: Vehicle Solutions [redacted] Additionally, Omnisure has not had any telephone communication with Ms. [redacted]. All telephone communication, such as the ones referenced in Ms. [redacted]’s complaint, most likely occurred between Ms. [redacted] and Vehicle Solutions. The individuals referenced in Ms. [redacted]’s complaint are not employees of Omnisure. Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely,   [redacted] Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case # XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of AA Auto Protection.
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Services; [redacted] Services is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued a prorated refund of $1,187.02 to Ms. [redacted] on September 13, 2015. For any additional information on the refund, Ms. [redacted] should contact AA [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] Revdex.com Case #[redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by Premier Protection Services.  As the payment plan provider, we are...

not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Premier Protection Services. Mr. [redacted] purchased the service contract from Premier Protection Services, a third party marketer selling vehicle service contracts on behalf of [redacted] Administrative Co.; [redacted] Administrative Co. is the administrator of the policy. Our records indicate that the service contract was cancelled and no further monthly payments will be drafted. Therefore, Mr. [redacted] complaint with regard to any refunds owed should be directed to Premier Protection Services and/or [redacted] Administrative Co.  Please find their contact information below: Premier Protection Services [redacted] Administrative Co. [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager Omnisure Group, LLC