Omnisure Group, LLC

BE WARNED! Omnisure Group, LLC will make you jump through serious hoops to get your policy cancelled, even if it hasn't even started yet! I called to cancel shortly after the talked me into the policy They dropped the price, and I still said I didn't want it The initial charge had already been processed, so I asked them to credit my account, since it was still within the day cancellation timeThey said I needed to send in a letter, so I did months later I call and find out "it didn't reach them in time," which is somehow my fault? (There is no "good faith" with them at all Obviously I tried to cancel by phone, there was a note of it in the fileThey couldn't make a note to refund pending letter? NOPE, I guess not.) Now, to get a "Pro-rated refund" I need to get a "certified odometer reading" Seriously? That is months AFTER I sent in my letter of cancellation, so obviously I will be getting a lower refund for something I cancelled before it even started ALSO, they state to refer to the policy regarding all of their fine print, that they ask to send it with your letter of cancellation How convenient, right? DON'T get scammed by them, they are impossible to cancel and get your rightful refund I'm lost in the fine print that I no longer have

Initial Business Response /* (1000, 5, 2014/11/06) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of marketers and administrators such as *** *** *** and *** *** ***
Mr*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelledNo further monthly payments have been or will be drafted
Any and all claims with regard to any refunds that may be owed should directed to the service contract marketer or administratorPrecise Auto Protection has gone out of business since the date the service contract was cancelledIn an attempt to assist Mr***, Omnisure contacted *** Administrative *** It is our understanding that *** *** Cois in the processing of issuing a refund to Mr***For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** Estrella, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Ms*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** Care is the administrator of the policy
For any information on the denied claim or any refunds owed, Ms*** should contact *** *** *** and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms*** or her dealershipAll telephone communication, such as the ones referenced in Ms*** complaint, most likely occurred between Ms*** and *** *** *** or *** *** *** ***, ***, *** and the other individuals referenced in Ms*** complaint are not employees of Omnisure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/10/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by Vehicle Protection CenterAs the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Vehicle Protection Center
*** *** *** is a third party marketer selling vehicle service contracts on behalf of United Car Care; *** *** Care is the administrator of the policy
Our records indicate that the service contract was cancelledNo further monthly payments have been or will be drafted
In an attempt to assist Ms***, Omnisure contacted *** *** *** It is our understanding that *** *** *** issued a refund of $to Ms*** on October 10, and *** *** *** issued a refund of $to Ms*** on October 17, For any additional information on the refund, Ms*** should contact *** *** *** and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Additionally, the only telephone communication Ms*** had with Omnisure was on June 23, when she called to cancel the vehicle service contractBecause Omnisure has no authority to cancel the vehicle service contract itself, a hold was placed on Ms***'s account to avoid drafting any further payments and she was instructed to contact *** *** *** for cancellation instructionsAll other communication, such as the ones referenced in Ms***'s complaint, most likely occurred between Ms*** and *** *** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/01/27) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by ** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of ** *** ***
Ms*** purchased the service contract from ** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
For any information on the denied claim or any refunds owed, Ms*** should contact ** *** *** and/or *** *** *** Please find their contact information below:
** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the complaint submitted
by *** *** Revdex.com Case *** Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by ***Car. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of ***Car Ms*** purchased the service contract from ***Car, a third party marketer selling vehicle service contracts on behalf of *** Inc.; *** Incis the administrator of the policy.
For any information on the denied claim or any refunds owed, Ms*** should contact ***Car and/or *** Inc. Please find their contact information below:
***
*** ***
*** Inc
*** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely,
*** ***
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Ms*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the account was paid in full and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted *** *** *** It is our understanding that *** *** *** issued a refund of $to Ms*** on July 16, For any additional information on the refund, Ms*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Additionally, the only telephone communication Ms*** had with Omnisure was in February concerning a paid in full letter and August concerning a change to her billing methodAll other communication, such as the ones referenced in Ms***'s complaint, most likely occurred between Ms*** and *** *** *** *** ***, *** *** *** *** and the other individuals referenced in Ms***'s complaint are not employees of Omnisure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/02/18) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Ms*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms*** *** *** *** was contactedIt is our understanding that *** *** *** issued a refund of $to Ms*** on February 18, For any additional information on the refund, Ms*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Additionally, the only communication Ms*** had with Omnisure was in November of concerning the monthly billingAll other communication, such as the ones referenced in Ms*** complaint, most likely occurred between Ms*** and *** *** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam, This letter is in response to the complaint submitted by *** ***, Revdex.com Case #***Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by *** ***. As the payment plan provider, we are not involved
with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of *** ***Ms*** purchased the service contract from *** ***, a third party marketer selling vehicle service contracts on behalf of *** Administrative Co.; *** Administrative Cois the administrator of the policyMs*** authorized recurring monthly payments at the point of sale. However, upon receiving this complaint, Omnisure has placed a hold on the account pending resolution of the matter to ensure no further payments are collected from Ms***Therefore, Ms***’s complaint with regard to contract cancellation or any refunds owed should be directed to *** *** and/or *** Administrative Co. Please find their contact information below: ***, LLC *** *** *** Administrative Co*** *** Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by *** *** *** Revdex.com Case #*** Please be advised, Omnisure Group, LLC (“Omnisure”) processes payments for customers who purchase vehicle service contracts for their automobiles. Omnisure does not sell or
administer vehicle service contracts and is not a party to vehicle service contractsOur records indicate that on September 25, 2014, *** *** *** *** purchased a vehicle service contract from Turnkey Auto Group (“Turnkey”), a third-party marketer selling vehicle service contracts on behalf of Enterprise Financial GroupFurthermore, our records indicate that on April 3, 2018, the *** contacted Omnisure regarding their account and requested cancellation of their service contractOmnisure immediately and permanently discontinued the automatic payment option previously established for the *** account and referred them to Turnkey to complete cancellation of their coverageAccording to our billing system, cancellation of the service contract was processed on April 30, In an attempt to address the *** complaint, Omnisure contacted Turnkey seeking information regarding the timing of the cancellation of the *** service contractTo date, Turnkey has been unresponsive to Omnisure’s requests for information. For any questions regarding the timing of the cancellation of the *** contract, or any refund that may be owed to the ***, please contact TurnkeyContact information is as follows: Turnkey Auto Group *** *** *** *** *** *** *** West Palm Beach, FL *** *** Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Contract & Compliance Specialist

Dear Sir or Madam:
This letter is in response to the
complaint submitted by *** ***, Revdex.com Case ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by *** Auto. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of *** Auto
Ms*** purchased the service contract from *** Auto, a third party marketer selling vehicle service contracts on behalf of *** Administration, Inc.; *** Administration, Incis the administrator of the policy.
In an attempt to assist Ms*** Omnisure contacted *** Auto. It is our understanding that *** contacted Ms*** and deferred Ms*** December monthly payment at Ms*** request. Our records indicate that on January 10, Ms*** paid her January monthly paymentFor any additional information about the contract, Ms*** should contact *** Auto. Please find their contact information below:
*** Auto
*** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely,
*** ***
Legal Affairs Manager
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the
complaint submitted by *** ***, Revdex.com Case ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr*** by Vehicle Protection Department. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Vehicle Protection Department
Mr*** purchased the service contract from Vehicle Protection Department, a third party marketer selling vehicle service contracts on behalf of *** Inc.; *** Incis the administrator of the policy.
The down payment of $was collected directly by Vehicle Protection DepartmentOur records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.
In an attempt to assist Mr***, Omnisure contacted Vehicle Protection Department. It is our understanding that Vehicle Protection Department issued a refund of $to Mr*** on October 10, 2016. For any additional information on the refund, Mr*** should contact Vehicle Protection Department. Please find their contact information below:
Vehicle Protection Department
*** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely,
*** ***
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/12/31) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Auto Protection Department
*** *** *** is a third party marketer selling vehicle service contracts on behalf of ***; *** is the administrator of the policy
The down payment of $was collected directly by *** *** *** Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure
In an attempt to assist Mr***, Omnisure contacted *** *** *** It is our understanding that *** *** *** issued a refund of $to Mr*** on December 30, For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Mr***All the telephone communication referenced in Mr***' complaint most likely occurred between Mr*** and *** *** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/10/09) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
*** *** *** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Mr***, Omnisure contacted *** *** *** It is our understanding that *** *** *** issued a refund of $to Mr*** on October 2, For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/07/01) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint filed by *** ***, Revdex.com Case #XXXXXXXX
Omnisure Group,
LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of *** ***
Mr*** purchased the service contract from *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** Inc.; *** *** *** Incis the administrator of the policy
The down payment of $was collected directly by *** *** Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure
In an attempt to assist Mr***, Omnisure contacted *** *** It is our understanding that *** *** issued a refund of $to Mr*** on June 27, For any additional information on the refund, Mr*** should contact *** *** Please find their contact information below:
*** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought a service warranty from the business and was acceptedWhen I need them to assist me in getting my vehicle repaired per the contract, they declined then re-reimbursed me one payment then cancelled my contract
Attached is a copy of the repair bill, which I paid $
(I have more supporting documents than MB)
Final Business Response /* (4000, 16, 2014/07/17) */
Dear Ms***:
This letter is in response to the rebuttal submitted by Mr*** ***, Revdex.com Case # XXXXXXXX
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the payment or denial of claimsOmnisure is a third-party payment plan providerWe strictly handle the billing and collection of monthly payments on behalf of marketers and administrators such as Auto AssureWe are not involved in the sale or administration of the vehicle service contract itself
Our records indicate that the service contract was cancelled and no further monthly payments will be draftedTherefore, Mr***'s claim with regard to any denied claim should be directed to *** *** or *** *** *** Inc., the administrator of the policyPlease find their contact information below:
*** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/04/03) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refund to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Mr*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** is the administrator of the policy
For any information on the denied claim or any refunds owed, Mr*** should contact *** *** *** and/or *** LtdPlease find their contact information below:
*** *** Division
(XXX) XXX-XXXX
*** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/04/15) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of ***
Mr*** purchased the service contract from *** a third party marketer selling vehicle service contracts on behalf of *** Inc.; *** Incis the administrator of the policy
Mr*** authorized recurring monthly payments at the point of saleHowever, upon receiving this complaint, Omnisure has placed a hold on the account pending resolution of the matter to ensure no further payments are collected from Mr***
Therefore, Mr***'s complaint with regard to contract cancellation or any refunds owed should be directed to *** and/or *** IncPlease find their contact information below:
***
(XXX) XXX-XXXX
*** Inc
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

As a consumer looking to do business with this Company, I find their practices to be suspicious to say the least after reviewing online complaints Revdex.com I then called to cancel what had already been setup for a new policy to start in days, which is when my suspicions grew even greater I wanted to ensure that pre-arranged payment agreement would NOT debit my account and to cancel the policy agreement However, a simple it's canceled was not enough for me since they had all my personal information I requested an email confirming the cancellation of the policy agreement and in particular the payment transaction would NOT BE PROCESSED Management told me they could not and would not honor that request A simple what you've said on the phone could NOT be put in writing and sent via email just to satisfy me, but I was good enough for you to ask for my email address when I was signing up as a potential customerHUMMMMM!!!!!! I would NOT recommend this company to ANYONE After speaking to a rep and then escalating my concern to the head manager there was still no concern for satisfying the simple desire of the consumer They have all my information to include your banking and credit card info, but REFUSE to send email confirmation of canceling payment agreement Revdex.com Report complaints show known that fraudulent activity from this company via the use of consumer debit cards WATCH OUT!!!!!!!!!!!

Dear Sir or Madam:
This letter is in response to the
complaint submitted by *** ***, Revdex.com Case ***Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** Defense. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of *** *** Defense
Ms*** purchased the service contract from *** *** Defense, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy.
Our records indicate that the down payment of $was collected directly by *** *** Defense and the service contract was cancelled prior to any payments being drafted by Omnisure
In an attempt to assist Ms***, Omnisure contacted *** *** Defense. It is our understanding that *** *** Defense issued a refund of $to Ms*** on September 15, For any additional information on the refund, Ms*** should contact *** *** Defense. Please find their contact information below:
*** *** Defense
*** ***
Additionally, Omnisure has not had any telephone communication with Ms***. All telephone communication, such as the ones referenced in Ms***’s complaint, most likely occurred between Ms*** and *** *** Defense
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely,
*** ***
Legal Affairs Manager
Omnisure Group, LLC