Omnisure Group, LLC

My experience with Omnisure has been positive I purchased a 100,mile/year extended warranty on my Suburban that had about 99,miles on itI paid out the price of the warranty over a month periodAt 197,miles the transmission locked and had to be repaired The repair bill was over $ Omni paid $and I paid the $deductible There was no hasselThats excellent service
Thanks Omni

Initial Business Response /* (1000, 5, 2014/08/28) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** *** on behalf of *** ***,
Revdex.com Case #XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to *** *** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
*** *** *** is a third party marketer selling vehicle service contracts on behalf of National Administrative Serivces Co.; National Administrative Services Cois the administrator of the policy
Our records indicate that the account has been closedNo further monthly payments have been or will be collected
Therefore, Ms***'s claim with regard to any refunds owed should be directed to Precise Auto Protection and/or National Administrative Serivces CoPlease find their contact information below
Precise Auto Protection
(XXX) XXX-XXXX
National Administrative Services Co
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Complaint: ***
I am rejecting this response because: They are all owned by the same company disgusting itself under different LLC'sAnd if they are just responsible for the "Billing process" then why are they still taking money from my account after I was told I was dropped and would be receiving a refund??
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/12/16) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
*** *** *** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract has been cancelled and that no further monthly payments will be drafted
Therefore, Ms***'s claim with regard to any refunds owed should be directed to *** *** *** and/or *** *** *** Please find their contact information below
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 13, 2015/01/05) */
My account has been closed since September how come they try to take a payment in november
Final Business Response /* (4000, 15, 2015/01/15) */
Dear Ms***:
This letter is in response to the rebuttal submitted by *** ***, Revdex.com Case #XXXXXXXX
Our records indicate that Ms*** made a credit card payment of $on July 24, for the July monthly paymentAdditionally, our records indicate that Ms*** successfully charged back her August 25, credit card payment of $Furthermore, our records indicate that Ms***'s billing was placed on hold on September 8, so no further monthly payments could be draftedTherefore, Ms*** didn't make any payment nor did Omnisure draft any payment in November
If Ms*** is interested, I would be pleased to review and clarify her payment history with herMy direct telephone number is (XXX) XXX-XXXX
For any additional information on any refund owed, Ms*** should contact Discount Auto Protection and /or Enterprise Financial GroupPlease find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Final Consumer Response /* (4200, 17, 2015/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree, because first payment of $ was deducted on my account on June 26, then a second payment of $ on July 28, and the third payment on August 29, of $ and a fourth payment on September 28, of $ but I was able to get that credited back from my company because I had cancelled with the company on September8, so which Im still out of a total of $ wich I still have not received any credit, they are trying to do whatever it takes for me to give up I understand you like to scam people but I work hard for my money and need my money if I would of know any of this I would of never signed up with them, I can believe im still in this point I just want a credit case closeI will not be taken as joke this is not a way to do business, Please due something and make sure that no one else gets scamed

Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims or refunds to the customerWe strictly handle the billing and collection of the monthly payments on behalf of National Warranty Services
The administrator of Mr***'s service contract is *** *** *** *** *** *** *** *** has gone out of business since the date the service contract was purchasedOmnisure and *** *** *** are both still in business
Since *** *** *** *** is out of business, Omnisure's customer service manager is currently assisting Mr*** with the claimOmnisure arranged for an analysis of Mr***'s claim by a third party adjudicator and, if appropriate under the service contract, will facilitate resolution of the claim
Alternatively, if Mr*** would prefer a refund of his payments, he should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refund to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** *** ***
Mr*** purchased the service contract from *** *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
For any information on the denied claim or any refunds owed, Mr*** should contact *** *** *** *** and/or *** *** *** Please find their contact information below:
*** *** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam: This letter is in response to the complaint submitted by *** ***, Revdex.com Case ***Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr*** by *** Vehicle Services, LLC. As the payment plan provider, we
are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of *** Vehicle Services, LLCMr*** purchased the service contract from *** Vehicle Services, LLC a third-party marketer selling vehicle service contracts on behalf of Endurance Dealer Services, LLC; Endurance Dealer Services, LLC is the administrator of the policyOur records indicate that this account was placed on invoice billing and the cancellation date was extended by *** Vehicle Services, LLCTherefore, Mr***’s complaint with regard to contract cancellation or any refunds owed should be directed to *** Vehicle Services, LLC and/or Endurance Dealer Services, LLCPlease find their contact information below: *** Vehicle Services, LLC *** *** *** Dealer Services, LLC (*** *** Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, *** *** Legal Affairs Manager Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/12/11) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Discount Auto Protection
*** *** Protection is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Therefore, Mr***'s claim with regard to cancellation and any refunds owed should be directed to *** *** *** and/or Enterprise Financial GroupPlease find their contact information below
*** *** Protection
(XXX) XXX-XXXX
*** *** Group
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Mr*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Mr***, Omnisure contacted *** *** *** It is our understanding that *** *** *** issued a refund of $to Mr*** on July 13, For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Mr***All telephone communication, such as the ones referenced in Mr***'s complaint, most likely occurred between Mr*** and *** *** *** The individuals referenced in Mr***'s complaint are not employees of Omnisure
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

My mother had several falls and had to go into the hospital and then move, quite suddenly, across the country In the moving process, we sold her car A few days later I found she had Omnisure car service insurance I immediately called to cancel the policy For two weeks I called and every single time I was placed on hold and then my call was dropped I finally found an email address and was sent another number to call That person told me they couldn't help me and I would have to call another number - and gave me the same number I had been calling so that I could get the "right" number Only when I threatened to contact the Revdex.com with a complaint did I finally get a number to call and find someone who actually helped me get in touch with a person at the original number I'd been given -- who then told me the policy had already been cancelled and my mother's last payment refunded days previously -- but no one had bothered to inform me of this Do not do business with this company

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mrand Mrs*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Mrand Mrs*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Mrand Mrs*** authorized recurring monthly payments at the point of saleHowever, upon receiving this complaint, Omnisure has placed a hold on the account pending resolution of the matter to ensure no further payments are collected from Mrand Mrs***
Therefore, Mrand Mrs***'s complaint with regard to contract cancellation or any refunds owed should be directed to *** *** Protection and/or *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Additionally, the only telephone communication Mrand Mrs*** had with Omnisure was in June concerning referral to *** *** *** for further information
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/04/30) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to complaint submitted by Ms*** ***, Revdex.com Case #XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of Auto Protection Alliance
Ms*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** Co.; *** *** Cois the administrator of the policyOur records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted *** *** *** It is our understanding that Auto Protection Alliance issued a prorated refund of $to Ms*** on April 2, For any additional information on the refund, Ms*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The check was never received, as implied by "you" Omnisure Group LLCYou should know if you had a cancelled checkI challenge you to produce a canceled checkYou won't find one
Have you ever seen the movie "The Rainmaker" that's what this is, the runaround
I don't feel it's my responsibility to track down your company marketers, *** *** *** who according to "you" is a third party marketer for *** *** *** who apparently is a second party Marketer for Omnisure Group LLC, who is bringing in your profits
Omnisure Group LLC is the company that took the moneyOmnisure Group LLC should be the company that refunds the moneyIf you think your marketers should be responsible then you Omnisure Group LLC should contact them and force them to pay, and then be able to prove it to Omnisure Group LLC that they did
This is not rocket science, it's called a refund, but instead of a refund it's the runaroundYou act like this is the first time that you have ever had to deal with a refund
Actually I believe you know exactly what you're doingRipping people off
Final Business Response /* (4000, 11, 2014/05/29) */
Dear Ms***:
This letter is in response to the rebuttal submitted by *** ***, Revdex.com Case # XXXXXXXX
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refundsMs*** purchased the service contract from *** *** *** not OmnisureOmnisure is merely a third-party payment plan provider that handles the billing and collection of monthly payments on behalf of Auto Protection Alliance
In an attempt to further assist Ms***, Omnisure contacted *** *** *** It is our understanding that Auto Protection Alliance issued a refund to Ms*** on April 2, For any additional information on the refund, Ms*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Sir of Madam:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case
#XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of *** *** ***
Ms*** purchased the service contract from *** *** *** a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
In an attempt to assist Ms***, Omnisure contacted *** *** *** It is our understanding that *** *** *** and *** *** *** issued refunds totaling $to Ms*** on or after July 8, For any additional information on the refunds, Ms*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Sir or Madam,
This letter is in response to the
complaint submitted by *** ***, Revdex.com Case #***Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms*** by *** ***. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of *** ***
Ms*** purchased the service contract from *** ***, a third party marketer selling vehicle service contracts on behalf of *** Administrative Co.; *** Administrative Cois the administrator of the policy
Ms*** authorized recurring monthly payments at the point of sale. However, upon receiving this complaint, Omnisure has placed a hold on the account pending resolution of the matter to ensure no further payments are collected from Ms*** Therefore, Ms***’s complaint with regard to contract cancellation or any refunds owed should be directed to *** *** and/or *** Administrative Co. Please find their contact information below:
***, LLC
*** ***
*** Administrative Co
*** ***
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me Sincerely,
*** ***
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/02/28) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***:
This letter is in response to the complaint submitted by Mr*** ***, Revdex.com Case #
XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr*** by *** *** *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of *** *** ***
Mr*** purchased the service contract from *** *** *** a third party maketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the polciyOur records indicate that the service contract was cancelled and no monthly payments have been or will be draftedTherefore, Mr*** claim with regard to any refunds owed should be directed to *** *** *** and/or *** *** CoPlease find their contact information below:
*** Auto ***
(XXX) XXX-XXXX
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes the plan was canceled after they they took from my bank acctOddly enough at the time the lady said only would be withdrawnAfter contacting the bank to find out who with Drew this is what made my flags go upShortly after I did receiveA letter which I still have showing where omnidirectional group had assigned this to precise auto and there is my receipt on the paper where they in fact took my with was still due.As I stated before they misrepresented theirselves as GM motors selling auto protectionAnd as I have sated before I told the lady to mail me the plan and she then said no she couldn't it was for that day onlyIf omnisure says I didn't pay? They are dead wrong I have a written receipt! They are scamming innocent people using GMs good nameI want my money back in full!
Final Business Response /* (4000, 11, 2014/03/27) */
Dear MsDeCourtenay:
As stated in our original response, Omnisure has no authority over the issuance of customer refundsWe are simply a third party payment plan provider collecting payments on behalf of *** *** *** the seller of the vehicle service contractAdditionally, our records indicate that the down payment of $was collected directly by *** *** *** No payments have been drafted by Omnisure
In an attempt to further assist Mr***, Omnisure contacted *** *** *** It is our understanding that *** *** *** issued a refund of $to Mr*** on February 28, For any additional information on the refund, Mr*** should contact *** *** *** Please find their contact information below:
*** *** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/01/05) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregoup.com
Dear Ms***:
This letter is in response to the complaint submitted by *** ***, Revdex.com Case # XXXXXXXX
Omnisure
Group, LLC ("Omnisure") is a payment plan provider for vehicle service contractsAs a payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contracts
We do not have a record of Ms*** in our billing systemWe would appreciate it if Ms*** would provide us with her policy number or Omnisure account number
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Account was under *** ***, *** *** *** ** *** *** *** The account that it is/was being charged to is my *** account which is why I entered in my name
Final Business Response /* (4000, 9, 2015/01/15) */
Dear Ms***:
This letter is in response to the complaint submitted by *** *** regarding her payments for *** ***'s vehicle service contract, Revdex.com Case #XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to *** *** by *** As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of monthly payments on behalf of ***
*** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** is the administrator of the policy
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted
Therefore, Ms***'s claim with regard to any refunds owed should be directed to *** and/or *** IncPlease find their contact information below
***
(XXX) XXX-XXXX
*** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC

I CALLED TO CANCEL MY POLICY BECAUSE I DON'T NEED IT ANYMORE AND THE GENTLEMAN I TALKED TO WAS VERY RUDE AND SAID I OWED HIM A EXPLANATION AND AS A CONSUMER I DON'T HAVE TO TELL HIM ANYTHINGHE STRONG ARMED ME WHY I COULD'NT TELL HIM AND I TOLD HIM I SIMPLY JUST WANT TO CANCEL VERY RUDE MAN WOULD NOT DO BUSINESS WITH THESE PEOPLE THEY APPEAR TO BE VERY DESPERATE FOR MONEY

Initial Business Response /* (1000, 5, 2014/04/16) */
*** *** is a broker/seller of *** *** Contracts and we utilize solicitations similar to the one Ms*** referencedOur solicitation was referencing an offer for new coverageWe were unaware that her vehicle is
currently under coverage by another providerTo help prevent any further confusion, we will remove Ms*** from any future mailings
Additionally, we are attempting to contact Ms*** to help her connect with her current provider so they can help answer any questions she may have about her contract
Final Business Response /* (1000, 21, 2014/05/21) */
Contact Name and Title: *** ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@omnisuregroup.com
Dear Ms***
This letter is in response to the complaint submitted by *** ***, Revdex.com Case #XXXXXXXX
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to *** *** by *** *** *** *** is a third party marketer selling vehicle service contracts on behalf of *** *** *** *** *** *** is the administrator of the policy
As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itselfWe strictly handle the billing and collection of the monthly payments on behalf of *** ***
In an attempt to assist Ms***, Omnisure contacted *** *** It is our understanding that *** *** is contacting Ms*** to address her claimsFurther, it is our understanding from *** *** that the another company, not *** *** contacted Ms*** about an alleged price increase to avoid cancellation of the contractMs***'s account is active in our system and there has been no price increase in the cost of the vehicle service contract
For any additional information about the refund and Ms***'s other claim, Ms*** should contact *** *** Please find their contact information below:
*** ***
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me at the number below
Sincerely,
*** ***
Compliance Specialist
Omnisure Group, LLC