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One Live Media

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One Live Media Reviews (698)

One Live Media hosted my Motley Crue experienceThis was the best night of my life! From the behind the scenes tour, to the meet n greet, to the Cruesnest, our hosts were friendly and helpfulVery professional, yet so much fun! Worth every penny and I would do it again!

The customer has spoken to *** *** who manually placed an order for the customer to be shipped out as soon as possibleThe customer will receive tracking information once the order has shipped

Complaint: ***
I am rejecting this response because: there is ample time for this company to print my tickets and send them to me. They have had my money since October. My receipt states that I will receive hard copy tickets that are mailed four weeks prior to the event date. This is a company that services musicians and bands with support services for live shows. Since this show is not on a weekday I will have no recourse if I get to Asheville and the tickets are not there. Since I was forced to elevate this to your organziation in order to get any reasonable response I do not trust them to do what is right
Regards,
*** ***

Hello,
We sincerely apologize for the delay in responseWe will refund the day shipping you paid and we will send you the correct order with a return mailer for the incorrect item you received

Hello ***,My name is *** with One Live Media's Advanced Customer Support TeamI am deeply sorry for the delay that has occurred with your order and for not receiving a response from our Customer Support Department. Unfortunately, there has been a delay at the warehouse before the
New Year causing many orders to be delayedThe holiday season as well has created a backlog of our Customer Service Agents at this time.I have processed a shipping refund for your orderOnce the funds have left our account, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your accountI have also been informed that the warehouse is now working overtime to ship out all orders posthaste.Once your order does ship, you will receive a shipping confirmation with tracking information for your orderI do understand any frustration that you have experienced and if you do not wish to wait for your order, we can reach out to the warehouse to cancel your orderOnce the cancellation has been confirmed, we will be able to immediately refund your order.If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or through e-mail.Thank you for your patience and support,***

Hello Mr***,
My name is *** with One Live MediaI am sorry for any inconvenience that has occurredI have pulled up all records of the order you have providedYou were refunded $for the two missing t-shirts on 02/I have attached a screenshot of the log from when the funds
have left our accountI do hope this helps clear things up regarding your refund.If you have any any additional questions or concerns, please feel free to send us an e-mail***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI would however like to include that had a response to my phone calls and emails been answered back in December none of this would have been necessary
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks, that sounds good! I'll keep an eye out for that to hit my bank accountRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks, that sounds good! I'll keep an eye out for that to hit my bank account.Regards,
*** ***

Hello Mr***,
My name is *** with One Live MediaI am deeply sorry for the inconvenience you have experienced with both your order and our customer servicePlease note that we have been making some changes internally regarding a faster response time and now having calls come directly
to usThese new changes included new customer service representatives to help grow the team.It does seem that one of the newer representative closed on your caller ticket that was created for you from our voicemail without going through the proper procedures of helping customersUnfortunately, human error seems to be the cause of this lack of follow up from our Customer Service team but note that proper procedures are in place so these issues do not happenOne Live Media is going into the right direction to better ourselves to help customer more efficientlyFinally, I have checked the tracking information for your order and it does seem that it cannot be delivered to the address you have provided in your purchaseThe shipping address we have on file is:*** *** **
*** *** ***
*** ***I can still ask the warehouse to reship to this address but this will not guarantee the same issue will occurIf there is an alternate address that can be provided or any changes to the address that was provided, it will have a greater chance to be deliveredI am sorry again for the any frustration that you have experiencedIf there is anything more I can do to help with questions or concerns, please contact me***

Complaint: ***
I am rejecting this response because: I don't appreciate *** implying that I have embellished or falsified my complaint in any way "Everything does match up except for the second to last response you sent us Please keep in mind that every e-mail is recorded and cannot be altered in any way I have attached a screen shot of the missing response that you sent us, and although you did give a response, it was intangible mostly."I did not alter any e-mails, sent to you or received from you However, ***'s cancellation e-mail did not include my e-mail sent earlier in the day: I STILL WANT MY ORDER FULFILLED!Once again, the 3rd time !!! I am requesting a MANAGER contact me to discuss the handling of my order***, if you are "titled" a manager, then I want YOUR MANAGER to contact me.My next step is to contact the Revdex.com and YOUR COMPANY'S headquarters. As you can see, I am not going away until this is resolved. Do you treat all of your customers with such disregard, or am I just the lucky one?This issue needs to be resolved to my satisfaction. So far you have NOT assisted me in this endeavor.*** *** Regards,
*** ***

Hello Bob,My name is *** with One Live Media's Advanced Customer Support TeamI am deeply sorry for the delay that occurred with your orderUnfortunately, we no longer have Live Phone Support all lines from the Call Center are not directed to our voicemail which is checked multiple times a day.I
am happy to inform you that your order did ship on 02/05/The following is the tracking information pertaining to your order:Tracking #: ***Carrier: DHL Express
*** ***I once again deeply apologize for the delay that has occurred due to our massive warehouse transitionIf there is anything more we can do to help with questions or concerns, please feel free to contact us through the Revdex.com or e-mail.Thank you for your patience and support,***

The complaint has been resolved Thank you, *** ***

Hello ***,We truly apologize for the inconvenience we have caused youYour order was shipped 12/17/tracking number ***If you would like to receive a refund please refuse the package and let us know once it has been refusedThen we can process the refund

Customer support has sent communication today with tracking information

*** *** - This customer has been refunded in full for their order on 1/14/due to the items being in stock and not able to be fulfilled

Hello Mr***,My name is *** with One Live Media's Advanced Customer Support Team and the Agent with whom you originally communicated withI did attempt to find any further communication after my last response to you on 10/29/about reaching out to the warehouse to send you a return label
I did explain that once the warehouse has received your return then we will be able to refund your order in the event we cannot send out the correct merchandise.We have moved forward to provide a better customer service experience by removing the Call CenterAll calls are now forwarded to our direct voicemail which is recorded multiple times a dayI will process a full refund for your order due to delay that has occurredOnce the funds have left our account, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your account upon receiving the credit notification.If there is anything more I can do to help with questions or concerns, please feel free to contact me.Thank you for your patience and support,***

The customer has been refunded for the shipping cost paid because the order was not shipped in the way that was paid forWe have also emailed a return label to the customer for the damaged bandana to be returned for a refundThe tracking for this label has not been updated, meaning the bandana has
not been sent back and a refund will not be processed until the bandana is received

Hello ***,We truly apologize for any inconvenienceThe items that are currently out of stock for order number *** are the BAD BOYS SHIELD BBQ APRON, FINAL TOUR GROUP PHOTO TEE, and VINTAGE SHOUT AT THE DEVIL TXL. The items that are currently out of stock for
order number *** are the HALLOWEEN TSHIRT LG and VINTAGE SHOUT AT THE DEVIL TXLWe are sending a request out to warehouse for them to short ship the following orders

Complaint: ***
I am rejecting this response because:
Order number *** was returned to the address provided and I have yet to receive a returnThe return was sent via 2-day shipping on 7-and I have yet to receive my money backThis is my second Revdex.com complaint because the first was the fact that I didn't receive this package on timeI want my money back and nothing to do with this company every again!!
Regards,
*** ***

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Address: 5391 Three Notched Road, Crozet, Virginia, United States, 22932

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