OneMain Financial

Great company!

Worked with Sierra W*** at the Arvada, CO office She was a delight to work with Answered all of our questions and made the whole process painless Thank you

my experience was mostly good - the online application was very convenient and Susan in the office was helpfulmy only issue was that I agreed to added insurance (disability and unemployment insurance) at the time of signingbut when I found out that my personal insurance would cover this in many ways, I opted out of the coverage (less than days like the signage in the office states) but was informed that it wouldn't change my monthly payment at all, that the payment would still include the additional coverage and that it would fall off at the end of the life of the loanthis is very deceptivethis needs to either be explained better up front when someone opts for the coverage (explain what it means to cancel in the first days) OR the signage needs to be more clearI would have opted to not purchase at signing but investigate my private coverage first and then add the coverage if neededthe other employee who I signed the form with (to cancel the extra insurance on the loan) was not friendly and was very matter of fact - which I don't mid direct communication - but she missed any empathy for the fact that I wasn't given the best information to make an informed decision at the time of signing - and I feel that the lack of information is a systemic issue, not necessarily a customer service issuebut otherwise, I have been pleased with my experience

They were very nice very professional thank you

One Main helped me with loan when I moved into a state not knowing anyone They have been very helpful to me and their staff is kind and very gracious

I am very pleased with One MainNatalia, my loan officer was friendly and professional answering all my questionsThe money was in my account the next day

The process was fast, efficient, and friendlyThanks again

One Main Financial has been one of the best loan institusions I have ever worked with

Helped me out when I needed it

Initial Business Response /* (1000, 5, 2014/04/10) */
***,
I'm sorry for the misunderstanding and that we did not provide you with more information when you attempted to redeem your Free Admission Rewards voucher at Koolau TheatreThe movie studios impose a No Pass restriction on
their new titles for the first two weeks of a film's engagement and movie theatres are expected to complyAlthough, the voucher is subject to the No Pass restriction, there are other movie options availableDuring the current week, 4/4/- 4/10/2014, there are seven movies playing at Koolau Theatre and three are under the No Pass restrictionThe cashier should have informed you of the movies for which you could have redeemed the Rewards voucherRestrictions on Free Admission vouchers during select periods is an industry standard followed by most movie theatre company rewards programs
Again, my apologies if we were not clear regarding the use of Free Admission Rewards voucherI hope this response provides more clarityFor more information on the program, please visit the member website at ***
Sincerely,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate you taking the time to reply andExplain this to me, it doesn't help me see a movie that I wantRegal charges a dollar for new movies when you have a passWhy can't you offer the same policy as your direct competition?
Also your employees need better training because none of them told me about the movies that I could see or the policy
I have been loyal to your business and would often rather drive farther to see movies at your theater, because your business has always treated people like they are more then just a ticketBut from your response clearly this isn't the case

They were fast and friendly with the loanI could have used more, but in my siuation it was understandableThanks for your help

I HAVE DONE BUSINESS WITH SPRINGLEAF AND ONEMAIN FOR SEVERAL YEAR'S AMD HAVE NOTHING BUT GOOD TO SAYTHEY HAVE TAKEN CARE OF MY NEEDS AND GONE OUT OF THEIR WAY TO MAKE MY EXPERIENCE DEALING WITH A FRIENDLY STAFF VERY REWARDING

Would use again

The staff are very professional and easy to work with

Quick, easy, friendlyCompetent employees streamline the processWould borrow from them again

My experience with One Main was wonderful The workers were very friendly and made me feel very comfortable during my time there

The service I received at your overland park location was very professional and they helped me get the cash I needed to get my home projects completeA++++ for this location

Friendly staff, easy and fast process, no gimmicksConsolidated my credit cards in one low monthly paymentOne of the best desicion I made this year

It was a great experienceThe staff was friendly and knowledgeable

Listen well and have always provided requested service with respect and courtesyGreat customer service