OneMain Financial

Everyone was very professional and efficient

I am definitely on my way to great credit and I check my credit score on a regular basis with Credit Karma, Credit Sesame, and well as MYFICO score I have been paying all my credit card bills on time and wanted to consolidate my credit card debt with a loan Credit Karma suggested One Main Financial I only wanted to apply for But was told in Georgia I had to apply for AT least 3000.00; realizing that that there are also repairs that I needed to do my car, I went ahead and stated that I wanted the loan and was "approved." My info was given to this local branch in Lithonia and everything went downhill from thereThe rep told me two fax a copy of my i.dalong with a copy of my two most recent paycheck stubs I paid at a local FEDEX to have the information faxed Called One Main to confirm if they received my information A rep stated they did not receive it and told me that they were about to close out the loan since they had not heard from me? Makes no sense when I called the very next day to confirm if they received my information So then I hear "Well, I will be handling your loan now." The young lady who assisted me from that point on gave me an email address to send the exact same documents AGAIN! Very annoyed with the professionalism at this point, I sent the documents via email along with my disgust with the manner in which my loan matters were being handled Several times the loan rep told me she would call me back to confirm what other information I needed to process I always had to call her; to add she was very rude and felt too comfortable with me She stated "Can you come into today to get your check." Of course, I was working and wanted to make an appointment to come on After a week and a half of sending all kinds of information, I then find our that this loan is nothing that I requested but was in fact a TITLE LOAN!! ARE YOU KIDDING ME? I work for a credit union and would NEVER apply for a title loan with ANYONE; the interest rated on those loans are at like 70-90%!! NO GOOD!!! So after becoming totally aggravated that I had a credit inquiry placed on my account and mislead into believing that I was approved for a loan but was actually being scammed into a title loan!!! Told the manager FORGET it and to shred my information Glad I went the opposite wayIf you are approached in any way by ONE MAIN FINANCIAL?? RUN!!! DO NOT FALL FOR THE SCAM!!!!

Easy application, rapid decision, and had the money the next dayHave used OneMain before, and they are great!

I have been a customer of Onemain for years, I've even been through name changes with themCustomer service has always been exceptional, and I am respected and valued

Not so happyMade all payments on time every timeCredit score is higher than it was when I borrowed at first and when I need $ the mostYou said no FrustratingNOT HAPPY

Fast and easy

Working with OneMain Financial was easy and quickThe whole process took less than a week and everyone was very helpful and friendly

I love OneMain Financial! The staff at the Slidell office are all very welcoming and helpful
Thank you for all your help

Very fast and friendly services

Complaint: ***I am rejecting this response because:
The claim that anything more than $of labor was authorized is falseThe inspection of the part of the car that needed repair was incomplete and so the work was misquotedThe mistake is the shop/mechanic's responsibility, and it is poor and suspect business practice to perform and charge for work that was not discussed prior to it being done
As for "not showing" for my initial appointment: I had arranged to drop the car off in the morning of 5/17/16, but my schedule did not allow itI called the shop during their business hours and left a message (no one answered) to inform them that I wouldn't be able to make it, and they called me back and said that bringing it the next day would be no inconvenience
When called when the work was completed: I expressed to the shop owners my irritation that work was performed without my approvalThey offered that I could use the $being charged toward a complete repair, but we both said that we would discuss it further the next day when I picked up the carI did not agree over the phone to pay the incorrect $charge
The interaction described in their response is inaccurate and incomplete: I was forced to stand and wait for mins outside their shop until the owners arrived at 10:30am (they advertise being open at am)When asked to verify that work was done, Bob (mechanic and owner) became visibly irritated as if I had made an unreasonable requestI became suspicious that any extra work had been done at all if he was hesitant to show meI calmly tried to explain that, as a shop mechanic myself (bikes), I understand how quotes work and that time in a shop is valuable, but Bob immediately escalated the exchange to a tense argument, telling me to pay the full bill or leave, and accused me of "trespassing." Bob told his wife to call the police and went into his office, retaining my car and refusing to show that he had done any work
According to the attached document, my rights as a customer have clearly been violatedRe: Item #- I was not provided with a written estimate of any workRe: Item #- Until the police were present, I was not allowed to verify that work had been performed, since Bob refused to show meRe: Item #- The total charge was more than 10% over what was initially quoted (67% over)
Absolute Auto has not made "every attempt to keep (their) customers happy." They did not offer any attempt even with police present to resolve the disagreement other than demanding the full payment, in cashThe offer of $credit toward any future repairs is unacceptableBob explicitly instructed me to never come back to his shop again, so this is not a valid offerWith the level of disrespect that was shown toward me as a customer, I do not trust the staff at this shop to perform any type of service on any car that I ownThe satisfactory resolution is for Absolute Auto to issue a $refund plus any tax paid
Sincerely,*** ***

One Main Financial has made borrowing money easyEvery person I have dealt with has went out of their way to help me

The process was quick and easyI am very satisfiedI would use them again

The first time I went it was great and easy to deal with, but I spoke to someone about an increase and still haven't received a call back Not near the service I received the first time and I'm kind of disappointed

Gave a 100% to help usVery friendly

One of the worst companies to do business with Now on week waiting for my car title When they did send out this week it was sent to an address I have not lived at for over years Have no idea when I will be receiving the title This shows how incompetent this company is

Easy to deal with called that day was told what was neededGot loan funded the same dayEasy process up front

These guys are legitI have used them at more than one property after we moved for both heating and coolingAlways professional, fast and honestWill use them again and definitely recommend

Very nice staff and quite helpful!!!!

I will probably never ever come back to use your companyWithin the first weeks of opening my loan your company tried to take a payment it of my account which payment wasn't due Then it was returned to you because I didn't have that much in my account so you tried again even though I had already contacted the company and was told it was a employee mistake and it was fixed So I was charged nsf fees with my bank times

Not that greatWhen I made my first payment they automatically drafted it from my account afterwardsSo I winded up making paymentsThey sell you insurance but fail to tell you it's not required