Online City Tickets

 My wife clicked on a link that discribed itself as a web site for The [redacted] to purchase tickets for [redacted] On Ice and called the site to ask a question about kids admission prices and ages. After informing my wife that kids two and under are free my wife placed an order over the phone with a lady that had a accent. Tickets were $67.oo per ticket and we bought three for the family since one of our daughters is 18 months old. We come to find out once we received our receipt that we were charged $269.82. We called them back to see why the extra $68 dollars and we were told that you agreed to this price and the extra $68 is a service charge fee they added. They elected to not refund our money back after they robbed us. Recommend this company be investigated for consumer fraud and failure to discover ALL fees associated with a transaction. There email receipts don't even list all fees associated with transaction. Call was placed out of the State of California and was recorded apparently but they will not provide us the recording.

The tickets I received had someone else's name on them and a lower price than what I had paid. I had no idea this service was a third party service, and that is nowhere listed on your website! I am appalled at this lack of transparency, and I will no longer be using your service. If I purchase tickets to another event at Budwiser events center, I will use another vendor! I am most displeased!

My only complaint was clarity as to why someone elses name was on ticket..

Thank you for reaching out to us and bringing this matter to our attention. Online City Tickets values our customers and we would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or...

generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Ms. [redacted] has stated that Online City Tickets does not state that it is a resale marketplace; this should be noted as inaccurate. When Ms. [redacted] visited our site, the homepage clearly states, “We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by Starlight Theater Kansas City.” Once Ms. [redacted] selected her event, John Legend on 6/13/2017, she navigated to the ticket listing page. The top of this page reiterates, “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.” This information is further repeated on the checkout page. After Ms. [redacted] selected the listing she was interested in, she continued to the final page of the checkout process. Here customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Ms. [redacted] was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. To adequately alert customers to this, enclosed by a blue box, the message, “Please note that your Total Charge has been updated” populates. Although Ms. [redacted] has claimed that her order total including fees was not displayed, a complete itemized breakdown of Ms. [redacted] order including the price per ticket, all fees, and the total price of $422.50 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before Ms. [redacted] was prompted to enter any payment information. As Ms. [redacted] continued, she was presented with the bold message, “All sales are final” and was required to select a check box signifying her agreement to the terms and conditions listed. Ms. [redacted] then selected the "Review Order" button below these terms. Once selected, she was taken to a review page which displayed Ms. [redacted] payment information, order summary and provided an additional itemized cost breakdown of her order. Ms. [redacted] then proceeded to select "Confirm & Place Order" at which time her order was processed.As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not generate tickets as a primary box office; instead, we act as an intermediary between fans and ticket holders. This means the tickets listed on our site are priced by individual sellers, not Online City Tickets, based on their determination of a range of factors including customer demand. Customers are informed that tickets may be above face value on every page of the checkout process. Since tickets are owned by sellers, this also means that the majority of any tickets sold on our site go directly to the seller. The service fee represents what Online City Tickets uses to maintain operation costs including operating the site, screening sellers to ensure valid tickets, and providing customer service. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim Ms. [redacted] contacted us via email to discuss her order. At this time we clarified the above information. We later received a dispute from Ms. [redacted] financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide a resolution while the dispute remains open. As such, we consider this matter closed and encourage Ms. [redacted] to contact her financial institution with any concerns regarding to the process or outcome of the dispute.Regards,Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted]I am rejecting this response because:I feel that the way this company does business by redirecting customers from an established venue website without making it known, and then grossly overcharging them to profit "unnamed ticket sellers" makes it blatantly obvious that they are running a scam.  If I had known that I was no longer on the Irving Pavillion website, or had any idea that the phrase "third party" meant anything, let alone know that that would mean my getting charged exorbitant amounts over, or that the actual face value of these tickets was half of what I paid, I ABSOLUTELY would have left their scam site immediately. I ABSOLUTELY called this company immediately after the purchase and was denied by one of their rude customer service aganets. It was very apparent that contacting them further would get me nowhere. This, along with the HUNDREDS similar complaints on the Revdex.com website really shows that this company is highly unethical and needs to be stopped. Sincerely,[redacted]
Sincerely,
[redacted]

Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely...

facilitate transactions between ticket buyers and ticket sellers.Although our customer has indicated that they purchased tickets in the front row, this should be noted as inaccurate. Our website is completely user-driven meaning all order details are selected or input by the customer during the checkout process. After our customer selected the event they were interested in, they continued to the ticket listing page. Here, our customer selected a listing which stated, “Section: 2nd Balcony E Row: J.” Once selected, our customer continued to the order summary page. Here, the section and row which our customer selected were reiterated prior to entering any payment information. Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed above. I understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary in addition to their section and row, and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has stated that their tickets were not delivered until the day of the event, this is incorrect. Their order was placed on 11/14/2017 at approximately 11:24 AM CST and their valid tickets were delivered shortly thereafter at 11:58 AM CST. The tickets which they received at this time were the exact tickets which they selected during checkout, Section: 2nd Balcony E Row: J. As a courtesy, their valid tickets were resent on 1/27/2018 and again on 1/28/2018 prior to their event later that afternoon. Prior to receiving this claim, we discussed this matter with our customer to provide clarification. Additionally, a representative offered a courtesy resolution, in the interest of customer service, which our customer accepted on 1/28/2018. As the exact tickets our customer chose were delivered multiple times prior to their event, we consider this matter resolved. If our customer has additional questions, we welcome them to contact our customer service department to provide further assistance.Regards,Online City Tickets

Bought some [redacted] tickets for Jan 2017 performance in LA. Looking forward to the show. The site was easy to use, the actual, initial ticket purchaser of the tickets did indeed send me 2 tickets better (1 row closer) than I thought I bought. Will let you know how it goes! I would buy again from this site.

Thank you for reaching out to us. Prior to receiving this claim, Online City Tickets was in contact with Ms. [redacted], and both parties found an amicable resolution. As such, we consider this matter resolved. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we...

welcome her to contact a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to us. Online City Tickets values our customers and  we would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely...

facilitate transactions between ticket buyers and ticket sellers.Ms. [redacted] indicated that she was redirected from the official venue’s site to ours; however, Online City Tickets operates an independent website and have no affiliation to any venue. In addition to this, directly on our site it clarifies, “We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by [redacted] Arena.” This page simply displays the multiple events occurring at the venue that sellers have tickets listed for while adequately notifying customers that Online City Tickets operates on the secondary marketplace. Once Ms. [redacted] selected the event she was interested in, she navigated to the ticket listing page. The top of this page clearly states, “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.” Ms. [redacted] also expressed concern in relation to the price she paid varying from the price printed on her tickets; to this we would like to provide clarification. As stated throughout the checkout process, ticket prices may be above face value. Due to the nature of our business, we do not own or generate tickets; rather, all tickets listed on our site are priced by individual sellers. The sellers select the price to list tickets at based on a range of factors which includes customer demand. In regards to the name on her tickets, this information is simply carried over from the original purchaser on the primary market. The tickets remain completely transferable as this is a common occurrence in the industry.In regards to the tickets Ms. [redacted] received, she selected a listing specified as “Section: 207 Row: A-R” that was noted as Zone Seating. Zone Seating was explained here stating, “Tickets will be within the listed zone or section listed or one comparable.” Ms. [redacted] received tickets in Row: J, within the selected zone, deeming that her order was filled in accordance with this Zone.This information was clarified to Ms. [redacted] when she contacted us on 2/25/2017. Ms. [redacted] was sufficiently notified regarding the nature of her purchase. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As Ms. [redacted] received her valid tickets prior to her event, which has since passed, we consider this matter closed. If Ms. [redacted] has any additional concerns, we encourage her to contact us.Regards,Online City Tickets

Complaint: [redacted]
I am rejecting this response because: This is a totally unacceptable response.  I spoke with [redacted] at Online City Tickets and he recited the same as the response. They would not come to a resolution and this is not good business practice and charging a service charge of $190.20, for what reason?  The tickets that printed were in fact Ticketmaster tickets.  I have since read several reviews online and this company is very deceptive in its advertising and [redacted] made me feel like I was ignorant.  I was in the Travel Industry for 27 years and hired companies in Mexico, Caribbean, Central America and Hawaii which included holding these companies to customer service expectations so that  customers would book their vacations with our company vs. the competition.  Before that I was in the banking industry, customer service supervisor  This is not customer service and [redacted] was very rude.  I want this resubmitted and expect my refund of $400.00 or the choice of tickets for another event with better seats which ever is more.
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I told whomever I spoke to at customer service that my 17 YEAR OLD SON had purchased the tickets.  He, being a minor, is legally not allowed to enter into a contract.  I do not know all the ins and out of everything that he had to "click" in order to purchase the tickets, but the company was called with an hour of the purchase that I HAD NOT APPROVED.  They have proved to be very unhelpful in this matter; every time I have emailed with them, even during a string of emails within minutes of each other, I have a different person responding - every time.  Seems like a cat and mouse game to me.They then told me that I should sell the tickets.  How on earth do I sell a ticket that:1.  Is a plain, gray credit card with NO markings - just numbers2.  No information at all on the card, no dates, seat numbers etc.3.  Last I checked, when you go to sell tickets either in person to someone or online (say at [redacted]), you MUST list seat numbers.  Not helpful.This company is completely ridiculous, has NO customer service - I can go on and on.
Sincerely,
[redacted]

Thank you for your response. Though Ms. [redacted] continues to press forward, Online City Tickets maintains that the transparency of our website allows our customers to review all necessary order details prior to checkout.Though Ms. [redacted] has claimed her son placed this order, our records indicate that the order was placed using her name and billing information. In regards to our customer’s concerns with reselling her tickets, it should be noted that if she no longer wishes to attend her event, she is welcome to list her tickets independently, as we are unable to assist in listing them through our website. Ms. [redacted] was provided valid, paperless tickets via [redacted] before her event. Since Ms. [redacted] was displayed all necessary order details prior to checkout, we consider this matter closed. We encourage her to contact our customer service team via phone if she has any additional concerns.Regards,Online City Tickets

Thank you for contacting us regarding this matter. We would like to take the time to address Mr. [redacted] concerns. With the information provided, we have been unable to locate an order for Mr. [redacted]. We ask that Mr. [redacted] provide his order number or contact us directly, so that we may adequately...

address his concerns. Regards, Online City Tickets

Thank you for reaching out to us in reference to the concerns of our valued customer Mr. [redacted]. We appreciate the opportunity to address this matter. Online City Tickets operates on the secondary market, which means we do not own or generate tickets—instead, we merely facilitate transactions...

between ticket buyers and ticket sellers. Mr. [redacted] has expressed concerns regarding the tickets he received; however, his order was filled correctly and in accordance with our Sales Terms and Conditions that were presented to him prior to placing his order. These terms state that our processor, TFS, “reserves the right to replace tickets with comparable or upgraded tickets. When this occurs, we shall be considered to have fulfilled our obligations under these terms. Definitions of 'comparable' and 'upgraded' are made at the reasonable discretion of TFS."This upgrade policy is reiterated in our 100% Money Back Guarantee shown on each page, including the checkout page. Mr. [redacted]’s stated that he purchased tickets for Monster Jam for Section Lower Lever 125 Row CC and received tickets for Section Lower Level 125 Row S. The seats Mr. [redacted] received are considered to be upgraded seats, as these tickets are several rows closer to the performance area. We have fully adhered to our aforementioned sales terms and conditions, as Mr. [redacted] received valid and authentic tickets prior to his event which has since passed. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message, “All sales are final. All prices are listed in US Dollars (USD).” Prior to receiving this claim, we were in contact with Mr. [redacted] and have discussed with him that we maintain his order was filled correctly per our sales terms; as such, we consider this matter closed. It should also be noted that in addition to this current claim, Mr. [redacted] has filed a dispute with his financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide a resolution to this matter while the dispute remains open, and encourage Mr. [redacted] to contact his financial institution with any questions regarding its process or outcome. Regards, Online City Tickets

I accidentally bought 1 ticket instead of 2 and called them immediately after. They told me there was no way they could help me. I couldnt buy another ticket and they couldn't refund my money.

Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely...

facilitate transactions between ticket buyers and ticket sellers.Our customer placed their order on 6/2/2017 and received an email containing the [redacted] tracking number of [redacted] shortly thereafter. The package containing their valid tickets was then delivered on 6/6/2017. However, our customer initially contacted us on 7/21/2017 stating that they had not received their tickets. At this time, we offered to reach out to the seller on this purchase and request a reissue. It should be noted that this was simply a request as all reissues are dependent upon the primary market, with which we have no affiliation resulting in the request falling outside of our purview. The seller on this purchase later notified us that they would not be able to comply with the request. As such, we offered our customer a set of alternative tickets to which they accepted.Our customer’s tickets are currently being delivered with the [redacted] tracking number [redacted]. As such, we consider this matter resolved and encourage our customer to contact us with any additional concerns they may have.Regards,Online City Tickets

Complaint: [redacted]
I am rejecting this response because:
The section I selected to purchase tickets in was K1 row 1.  I assumed that the tickets would be in section K1 row 1 and yes the final review screen did show N1 but I still feel this was a bait and switch.  They showed a menu of the entire venue and I selected the seats specifically clicking on them on the map and was paying extra because K1 is the first section behind the boxes and row 1 would mean we would have nobody standing right in front of us during the event.  While I take some responsibility for not being more diligent (as I have never had to be with any other ticket service see below) before clicking accept I still have a core complaint that I clicked on seats in K1 row 1 but then was given seats in N1.  Thus I dont feel satisfied
Regarding the call I took with them again I did not realize at that time my seats were not in K1.  I didnt realize that until I received the seats in the mail.  Section N1 is a full section behind K1.  I have used [redacted] dozens of times and [redacted] dozens of times.  All offer a similar map of the venue and show exactly what seats are available and how much and you click on them and those are the seats you get.  In my dozens of transactions with [redacted] and ticket master I have never had a problem, never been given seats in a different section than the ones I clicked on in the map so I was not hyper vigilant on checking the final screen to see if the seats were indeed what I clicked on.  And if you look I am not alone  Over 700 complaints on the Revdex.com site
Sincerely,
[redacted]

Wanted to buy concert tickets for the [redacted] concert for the July 2016 in Toronto. A Friend & I chose the [redacted].ca site but somehow we were transferred to Online Ticket.ca. This was our first time ever buying concert tickets. We believed we were still on a Canadian site and somehow it was part of [redacted] and not third party vendors. We ordered 6 tickets. There was an admin fee for each ticket instead of for the one order. Our tickets with the admin fee came up to $1500 for eTickets. Which we found expensive but were willing to pay so we reviewed the order & then placed it. The next day I verified my credit card and noticed my card was charged $2100 plus another temporary hold of $2100 because it happened to be an American site that we were transferred to. Looks like 3rd vendors will attach themselves to Canadian sites. I panicked tried to call that business left a message and also sent an email to no avail. One of my family members decided he would get a hold of someone by faking to buy a ticket for the concert. He was successful in getting a human to speak to. He then was able to clarify if this was a legit site. The representative sent all transaction receipt to my email as proof. When I reverified if it stated anywhere that the price is in US funds it does at the bottom, which I missed. I believe that it should have said USD beside the final total amount and not at the bottom. This way people wouldn't miss it. Anyways, our tickets were real and we were able to enjoy the show. The only thing I have to say is that the service for when you have a concern and need to speak with someone is poor. You need to fake buying a ticket in order to get a human on the phone. The site, well it was our fault that we missed the part prior to placing the order that it was in US funds which I'm ok with. It's just the service that is lacking.

Fast delivery